IT Foundation Application Map

IT vs. IS vs. CS IT = Information Technology CS = Computer Science IS = Information System IS Manage effective and efficient collaboration between CS and IT Industrial Engineering domain CS Handle all application towards human Informatics Engineering domain IT Handle all hardware and related algorithm Electrical Engineering domain

Brain ware Computer System APPLICATION OPERATING SYSTEM HARDWARE INPUT OUTPUT

Application Trends Knowledge Business Process IT Governance Risk BIG Data Artificial Intelligence

Infrastructure Trends IoT (Internet of Things) 5G (5 th Generation) Security

Application - Infrastructure So many software houses So many brands and versions So many applications We need framework So many vendors So many technologies So many products We need standard

Framework Standard Compatibility Comply Flexibility Vendor and Product independent ex. tmforum.org

Frameworx tmforum.org Business Process Framework (etom) Information Framework (SID) Application Framework (TAM) Business Metric

About Frameworx TM Forum Frameworx is a suite of best practices and standards that provides the blueprint for effective, efficient business operations It enables you to assess and optimize performance using a proven, service-oriented approach to operations and integration The practical tools available in Frameworx help improve end-to-end management of services across complex, multi-partner environments.

Benefits of using Frameworx (1/2) Innovate and reduce time-to-market with streamlined end-to-end service management Create, deliver and manage enterprise-grade services across a multi-partner value-chain Improve customer experience and retention using proven processes, metrics and maturity models Optimize business processes to deliver highly efficient, automated operations

Benefits of using Frameworx (2/2) Reduce integration costs and risk through standardized interfaces and a common information model Reduce transformation risk by delivering a proven blueprint for agile, efficient business operations Gain independence and confidence in your procurement choices through conformance certification and procurement guides Gain clarity by providing a common, industrystandard language

Sisfo IMTelkom APPLICATION FRAMEWORK

Application Positioning 1. If we have a service, where is its location in the framework? 2. What is our services constellation? 3. Do we already have all services we need? Application Map

Supplier / Partner Resource Service Customer Product Market/Sales Strategy, Infrastructure & Product Operations Strategy & Commit Market Strategy & Policy Sales Strategy & Planning Sales Forecasting Infrastructure Lifecycle Marketing Capability Delivery Product Lifecycle Sales Development Product Marketing Comm. & Promotion Operations Support & Readiness Market Sales Support & Readiness Sales Channel Fulfillment Assurance Billing & Revenue Selling Marketing Fulfillment Response Contact / Lead / Prospect Market Performance Sales Performance Product & Offer Portfolio Planning Product & Offer Capability Delivery Product & Offer Development & Retirement Product Support & Readiness Product Configuration Product Performance Manage Billing Event Charging Bill Invoice Mgmt Customer Support & Readiness Order Handling Customer Interaction Customer Customer Information Problem Handling Customer QoS / SLA Bill Payments & Receivables Mgmt Bill Inquiry Handling Manage Balances Service Strategy & Planning Service Capability Delivery Service Development & Retirement SM&O Support & Readiness Service Configuration & Activation Service Problem Service Quality Service Guiding & Mediation Resource Strategy & Planning Resource Capability Delivery Resource Development & Retirement RM&O Support & Readiness Workforce Resource Provisioning Res. Trouble Mgmt Res. Perf. Mgmt Resource Data Collection & Distribution Resource Mediation & Reporting Supply Chain Strategy & Planning Supply Chain Capability Delivery S/P Capability Dev. & Retirement Supply Chain Development & Change S/PRM Support & Readiness S/P Requisition S/P Problem Report Mgmt S/P Perf. Mgmt S/P Interface S/P Settlements & Payments Enterprise

Strategy, Infras., & Product Oper. Support & Readiness Market / Sales Fulfillment Assurance Billing Product Customer Service Resource Supplier / Partner Enterprise

Strategy, Infras., & Product Oper. Support & Readiness Fulfillment Assurance Billing Market / Sales Product Campaign & Funnel Mgmt Sales Aids Compensation & Results Sales & Marketing Report Sales Account Mgmt Product Performance Mgmt Channel Sales Mgmt Solution Mgmt Contract Mgmt Sales Portal Customer SLA Mgmt Customer Problem Mgmt Case Collection Mgmt Account Receivables Billing Inquiry, Dispute & Adjustment Mgmt Product Strategy / Proposition Mgmt Product Catalog Mgmt Product Lifecycle Mgmt Customer Cust. Information Mgmt Transactional Doc. Prod. Cust. & Network Care Customer Insight Mgmt Customer Order Mgmt Customer Self Customer Service Representative Toolbox Customer Loyalty Billing Event Mgmt Billing Account Mgmt Service Service Catalog Service Inventory Mgmt Service Test Mgmt Service Order Service Problem Mgmt Service Quality Mgmt Service Perf. Mgmt Billing Calculation Charge Calculation & Balance Mgmt Resource Resource Test Mgmt Resource Process Mgmt Resource Perf. Mgmt Voucher Resource Lifecycle Resource Invent. Mgmt Workforce Mgmt Location Mgmt Resource Order Fault Usage Net. Num. Invent. Mgmt Resource Domain Supplier / Partner Supplier / Partner Wholesale Intercon. Billing Enterprise Revenue Assur. Mgmt Administrative Services HR Fraud Financial Regul. & Compl. Mgmt Asset Security Knowledge Mgmt Supply Chain Mgmt

CRM Comparison (PC Magazine)

IT Foundation Application Map Thank You