The Leader as Value Creator 2014 ISA Annual Business Retreat. Ken Blanchard

2014 ISA Annual Business Retreat Ken Blanchard

Participant Workbook Leaders who are value creators realize leadership is not about them but about the people they are serving. In other words, they are servant leaders. They understand there are two parts of servant leadership: 1. A visionary or strategic role the leadership aspect of servant leadership 2. An implementation or operational role the servant aspect of servant leadership Visionary/Strategic Leadership Responsible Responsive The traditional pyramid hierarchy is effective for the leadership aspect of servant leadership. People look to the leader for vision and values. While the leader should involve experienced people in shaping direction, culture/values, and strategic imperatives, the ultimate responsibility remains with the leader and cannot be delegated to others. Set Your Sights on the Right Target Be the Employer of Choice and create a motivating environment for your people Be the Provider of Choice and take care of your customers Be the Investment of Choice by being sound financially Have an agreed-upon, compelling vision 2 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A

Participant Workbook The Leader as Value Creator Key Ingredients for Business Survival Today Financial Success Investment of Choice Gung Ho! People Employer of Choice Raving Fans Customers Provider of Choice Profit is the applause you get for creating a motivating environment for your people so they will take care of your customers. 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A 3

Participant Workbook Compelling Vision* Who are we (our purpose)? Where are we going (our picture of the future)? What will guide our journey (our values)? Strategy and Goals What is our strategy (key success factors)? What should we focus on right now (our goals)? Blanchard Vision The Ken Blanchard Companies is in the business of helping individuals and organizations lead at a higher level achieving worthwhile results while acting with respect, care, and fairness for the well-being of all involved. Our picture of the future Everyone, everywhere is trained to lead at a higher level Every organization is led by people leading at a higher level People are motivated to lead at a higher level by observing people who lead at a higher level Our mission To unleash the potential and power in people and organizations for the greater good. Our operating values Ethical Behavior Doing the right thing Relationships Developing mutual trust and respect Success Operating a profitable and well-run organization Learning Always growing, inquiring, and developing *Ken Blanchard and Jesse Stoner, Full Steam Ahead!, 2nd Edition (San Francisco, CA: Berrett-Koehler Publishers, Inc., 2011). 4 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A

Participant Workbook The Leader as Value Creator Implementation/Operational Leadership Implementation or operational leadership living according to the vision and values is where most leaders and organizations get into trouble. The traditional pyramid is kept alive and well, leaving the customers uncared for at the bottom of the hierarchy. All the energy in the organization moves up the hierarchy as people try to please and be responsive to their bosses, leaving the customer contact people to just quack and say, It s our policy, I just work here, or Do you want to talk to my boss? Responsible Responsive Effective implementation requires turning the pyramid upside down so the customer contact people are at the top of the organization and can be responsible able to respond and soar like eagles while leaders serve and are responsive to the needs of employees helping them to accomplish goals and to live according to the vision and values of the organization. Developing a Compelling Personal Vision Who are you (your mission)? Where are you going (your obituary)? What will guide your journey (your values)? 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A 5

Participant Workbook Personal Mission Statement My Personal Mission Statement My life mission is to be a loving teacher and role model of simple truths who helps and motivates myself and others to awaken to the presence of God in our lives and realize we are here to serve, not to be served. To help you develop a personal mission statement or redefine an already existing one, please answer the four questions starting below. Develop Your Own Personal Mission Statement 1. List some personal characteristics you feel good about. These will be nouns. Examples are computer expertise energy charm physical strength enthusiasm good looks sense of humor wit artistic abilities mechanical genius sales ability creativity people skills happiness patience I have... 2. List ways you successfully interact with people. These will be verbs. Examples are teach study manage produce lead motivate educate love plan encourage help act stimulate inspire sell I... 6 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A

Participant Workbook The Leader as Value Creator Personal Mission Statement, continued 3. Visualize what your perfect world looks like! What are the people doing and saying? Write a description of this perfect world. Example My perfect world is a place where people know their destinations and are enjoying their life journeys. My perfect world... 4. Combine two of your nouns, two of your verbs, and your definition of your perfect world. Example My life purpose is to use my energy and my people skills to teach and motivate people to know their destinations and enjoy their life journeys. My life purpose is... 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A 7

Participant Workbook My Obituary Ken Blanchard was a loving teacher and example of simple truths whose books and speeches on leadership and management helped him and others to be aware of the presence of God in their lives and to realize we are here to serve, not to be served. He was a caring child of God, son, brother, spouse, father, grandfather, father-in-law, brother-in-law, godfather, uncle, cousin, friend, and colleague who strove to find a balance between success, significance, and surrender. He had a spiritual peace about him that permitted him to say no in a loving manner to people and projects that got him off purpose. He was a person of high energy who was able to see the positive in any event. No matter what happened, Ken was able to find learning or a message in it. Ken Blanchard was someone who trusted God s unconditional love and believed he was the beloved. He valued integrity, walked his talk, and was a mean and lean 185 lb. flexible golfing machine. He will be missed because wherever he went, he made the world a better place for his having been there. Your Obituary 8 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A

Participant Workbook The Leader as Value Creator My Personal Values I value spiritual peace and know I am living by this value anytime I Realize I am a child of God and He loves me no matter what I do Am grateful for my blessings Pray and feel God s unconditional love Trust in God with all my heart and lean not unto my own understanding I value health and know I am living by this value anytime I Treat my body with love and respect Exercise aerobic, strength and flexibility training, and balance Push my body to expand its present limits Eat nutritious food Get enough rest I value integrity and am living by this value anytime I Am honest with myself or others Walk my talk Am willing to admit that I ve made a mistake, apologize for it, and try to make amends with anyone harmed Am humbled and seek God s help I value love and am living by this value anytime I I feel loving toward myself and others I am compassionate I feel the love of others I look for the love in others I value joy and know I am living by this value anytime I Get into the act of forgetfulness about myself Let my playful child express itself Wake up feeling grateful for my blessings, the beauty around me, and the people in my life Smile and am happy and laugh and kid 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A 9

Participant Workbook Identifying Your Leadership Values Circle ten values from the list below that mean the most to you personally. Feel free to add your own values words that are not on the list. Accountability Achievement Adaptability Adventure Affection Authenticity Belonging Caring Clarity Cleverness Collaboration Commitment Community Compassion Competitiveness Control Cooperation Courtesy Creativity Curiosity Dependability Discipline Duty Efficiency Empathy Endurance Equality Excellence Excitement Expressiveness Fairness Flexibility Freedom Friendship Fulfillment Fun Generosity Growth Happiness Hard work Harmony Helpfulness Honesty Honor Hope Hospitality Humor Independence Influence Initiative Innovation Integrity Intelligence Interdependence Involvement Joy Justice Learning Loyalty Obedience Openness Order Originality Passion Patience Peace Persistence Perspective Play Power Prestige Productivity Profitability Prosperity Quality Recognition Relationships Resourcefulness Respect Responsibility Responsiveness Security Service Simplicity Sincerity Solitude Success Synergy Teamwork Tradition Trust Wisdom 10 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A

Participant Workbook The Leader as Value Creator Determining Your Top Three to Five Values 1. First, select the ten values that you chose from page 10 and write each of them next to a number in the box below. Values 1. 6. 2. 7. 3. 8. 4. 9. 5. 10. 2. Second, one by one (e.g., value of honesty) compare the numbered value to all others circling which one you value more from the pair. Total the number of circles chosen for each value and write that total below. 1 2 1 3 2 3 1 4 2 4 3 4 1 5 2 5 3 5 4 5 1 6 2 6 3 6 4 6 5 6 1 7 2 7 3 7 4 7 5 7 6 7 1 8 2 8 3 8 4 8 5 8 6 8 7 8 1 9 2 9 3 9 4 9 5 9 6 9 7 9 8 9 1 10 2 10 3 10 4 10 5 10 6 10 7 10 8 10 9 10 Totals 1 2 3 4 5 6 7 8 9 10 3. Last, rank order your top five values based on the totals, beginning with the value with the highest total as number 1. 1. 2. 3. 4. 5. 2014 The Ken Blanchard Companies. All rights reserved. Do not duplicate 18492A 11