Project Manager Mental Health Job Description and Application Pack Groundswell is seeking an experienced professional for the new role of Project Manager Mental Health. This is an opportunity to develop a new and important area of work for Groundswell, a growing and dynamic charity which is committed to innovative and inclusive solutions to tackling homelessness. Groundswell have had considerable success in recent years through developing our award winning Homeless Health Peer Advocacy service supporting people experiencing homelessness to access physical healthcare services. We now have an opportunity to develop this work to focus on homeless people s mental health support. This new role of Project Manager Mental Health will oversee the development and delivery of HHPA Plus, a new project is aimed at supporting homeless people to improve their wellbeing. You will be responsible for designing, delivering and evaluating a high quality and innovative project to target, to time and to budget, and managing a team of peer advocates volunteers and staff with personal experience of homelessness. You will be responsible for running a peer-led advocacy service supporting homeless people to access mental health services; design and delivery of a new Building Resilience Training Programme in partnership with the Mental Health Foundation; and design of Mental Health Promotion In-Reach sessions for peer advocates to deliver in homelessness services. You will have experience of successful project management and knowledge of mental health issues and the issues affecting homeless people. You will have the ability to get things done in a busy, friendly and inclusive office. You will be able to relate to, and communicate with, all of Groundswell s key stakeholders. We are an equal opportunities employer and welcome applications from people with personal experience of homelessness. If you would like to discuss this role before applying then please contact Kate Bowgett, Groundswell s Director of Advocacy, on 03000 039 600 or Kate.Bowgett@groundswell.org.uk About HHPA Homeless Health Peer Advocacy- HHPA. Groundswell s HHPA service offers one-toone support to people experiencing homelessness to make and attend health appointments. Focused on practical support, such as paying travel fares, reminders and accompaniment to appointments, the service also builds the skills, confidence and knowledge to enable clients to continue to independently access services. Support is provided by peer advocates - who are volunteers and staff with personal experience of homelessness. With a team of over twenty peer advocates we deliver approximately 3,000 engagements each year across nine central London boroughs. We are currently exploring opportunities to extend this work across England. Groundswell Project Manager 1/7
About HHPA Plus HHPA Plus is a new Groundswell project aimed at providing homeless people in London with peer support to access mental health services, and training to build confidence and wellbeing independently. This project has been funded by City Bridge Trust and the Bupa Foundation. Initially a three-year pilot with the aim of developing a sustainable, commissionable model. HHPA Plus Project Outcomes 1. Homeless people will have improved access to mental health services. 2. Homeless people will have improved knowledge of mental health issues. 3. Homeless people have improved confidence in dealing with mental health and wellbeing. 4. Volunteers with experience of homelessness will have improved employability. 5. Services have increased understanding of homeless people s mental health issues. HHPA Plus contains the following project elements: Mental Health Peer Training. All our peers have lived experience of homelessness. They go through an intensive six week training programme to deliver our work. You will create additional bespoke Mental Health training sessions focusing on: common and severe conditions, treatments, services and legislation; skills for working with people with mental health issues including managing anxiety, responding sensitively and effectively in a crisis and risk assessment. Mental Health Advocacy. Delivering a service where Groundswell peer volunteers meet homeless people to support them to engage with mental health services. In addition to providing practical support, such as travel fares, reminders and accompaniment to appointments; peers also build the confidence and knowledge to enable clients to continue accessing health services independently. Building Resilience Programme. In collaboration with the Mental Health Foundation you will co-create a bespoke training programme for homeless clients aimed at building resilience and improving well-being. Teaching skills and knowledge on how to achieve and maintain good mental health. This will be co-facilitated by professionals and peers. Mental Health Promotion Sessions. You will design events facilitated by Groundswell peers at homeless hostels or day centres aimed at building relationships with clients, raising awareness of mental health issues and bringing in Health Professionals directly to run taster sessions. Psychologically Informed Environment. Groundswell is working with The Integrate Movement to review existing working practices and upskill all staff to increase mental health knowledge and expertise within the team, enabling us to deliver a trauma informed support environment. Building on our existing good practice such as clinical supervision for all delivery teams and meaningful involvement processes. Groundswell Project Manager 2/7
About Groundswell Groundswell is a registered charity (no. 1089987) that exists to enable homeless and vulnerable people to take more control of their lives, have a greater influence on services and to play a fuller role in our community. Our work is based around a set of core beliefs that see homeless people at the heart of solutions to tackling homelessness. Our largest area of work is around health and homelessness with peer volunteers accompanying homeless people to health appointments. We operate from a busy, inclusive office in Vauxhall with 20 staff along with around forty volunteers - with an income of approximately 850k. In 2016 we celebrated our 20 th birthday and were declared Overall Winners of the Kings Fund GSK Impact Award. Our Strategic Vision Health First! has three key priorities: 1. To increase the scale and scope of our Homeless Health Peer Advocacy service by: Geography expand into new boroughs, exploring models for national replication. Scope explore wider health issues, including substance misuse and mental health. Practice developing a broader range of peer based approaches, beyond advocacy. 2. To further develop our Insight & Action Programme of participatory action research. 3. To develop Groundswell as a healthier and more sustainable organisation. Current Groundswell projects include: Insight & Action. Groundswell engages in a range of Participatory Action Research (PAR) tools to gain insight into the realities of homelessness and deliver positive social change. PAR is research with people rather than research on people. As a research approach, it is not just concerned with collecting data but also with processes of empowerment and transformation. We have been funded by Trust for London to run a project that discovers and shares cuttingedge insight into the health inequalities faced by people experiencing homelessness in London; and crucially, to develop achievable solutions to reduce health inequalities for homeless people and make vital savings to public money. Groundswell s Core Beliefs: The whole community benefits when we effectively tackle homelessness and social exclusion. Inclusive solutions! The only way to genuinely tackle homelessness and social exclusion is by utilising the knowledge and expertise of people affected by these issues. We believe in people! People are society s most valuable resource, and everyone has the capacity to make a contribution. There is no Them & Us only Us! Groundswell brings everyone together to create effective solutions. Involvement works! When everyone is involved, the process creates more effective services and enables people to regain their independence. Groundswell Project Manager 3/7
Project Manager Mental Health: Job Overview Job Title: Reporting to: Responsible for: Contract Length: Hours: Leave: Salary: Project Manager Mental Health Director of Advocacy Case Worker, Volunteers Permanent Full Time 37.5 Hours per week 28 Days per year + 8 days Bank Holidays 29,000-33,000pa, depending on experience. Plus 5% pension. Job Goals A. Delivery of HHPA Plus. Manage the successful delivery of the HHPA Plus project. B. Recruit Train and Support Peer Advocates. Develop and run mental health training for Peer Advocates and contribute to the effective recruitment, management and support of Peers. C. Advocacy Service. Effectively coordinate the work of a team of Peer Advocates to deliver a busy, high quality mental health advocacy service to homeless people D. Health Promotion In-reach. Develop and oversee delivery of sessions in homelessness services. E. Building Resilience Training. Develop and deliver new training programme for people experiencing homelessness. F. Project Development. Contribute to the evaluation, development and sustainability of the work. G. Groundswell. To contribute to the wider work of Groundswell as a valuable member of the team. Job Tasks A. Delivery of HHPA Plus. Manage the successful delivery of the HHPA Plus project. 1. Project Planning. Adapt the HHPA physical health model to create a detailed, viable and effective project plan, including an evaluation framework. 2. Project Management. Deliver HHPA Plus and other HHPA projects that you manage to target, to time and to budget. 3. Budget Management. Work with the Resources Team to manage the spending on your budget, reporting regularly. 4. People Management. Manage Case Workers and a team of volunteers to deliver your projects. 5. Relationship Management. Create and maintain positive relationships with partner agencies such as homelessness and NHS services. Ensuring regular clear communication and up to date contacts information. 6. Coordination. Coordinate HHPA Plus with other Groundswell teams including supporting the Resources Team to deliver the Psychologically Informed Environment project element and the Insight and Action team to develop materials around mental health. Groundswell Project Manager 4/7
B. Recruit, Train and Support Peer Advocates. Develop and run mental health training for Peer Advocates and contribute to the effective recruitment, management and support of Peers. 7. Recruit. Support the HHPA Team with the recruitment and selection of new Peer Advocates 8. Train. Develop and run mental health training for Peer Advocates and support the general training of advocates. 9. Support. In coordination with the Progression Team provide support to a team of advocates who have personal experience of homelessness. C. Advocacy Service Effectively coordinate the work of a team of Peer Advocates to deliver a busy, high quality mental health advocacy service to homeless people. 10. Boundaries. Develop clear guidelines and boundaries for Peers around supporting clients with mental health appointments. 11. Case Management. Ensure Peer Advocate meetings with clients are delivered within guidelines. Including: ensuring clients fit criteria, use of review meetings and when and how to close cases. Also ensuring appropriate record keeping. 12. Duty System. Support the HHPA team to manage the smooth running of the duty system - responding to enquiries, coordinating Peers to deliver appointments and check in and out of appointments. 13. Team Meetings. Coordinate and participate in meetings at the project and department level, as required. D. Health Promotion In-reach. Develop and oversee delivery of sessions in homelessness services. 14. Mental Health Promotion Sessions. Develop a set of sessions to be delivered at homeless hostels or day centres by Peer Advocates building relationships with clients, and raising awareness of mental health issues. 15. External Agencies. Liaise with mental health agencies to provide sessions at homelessness services supported by Peers. E. Building Resilience Training Develop and deliver new training programme for people experiencing homelessness. 16. Develop Programme. Work in collaboration with the Mental Health Foundation to cocreate a bespoke training programme for homeless clients aimed at building resilience and improving well-being. 17. Recruitment. Work with Peer Advocates and external homelessness agencies to recruit participants for the Building Resilience Programme. 18. Administration. Manage the bookings and administration for the programme. 19. Delivery. Work with Peer Advocates to deliver sessions. F. Project Development Contribute to the evaluation, development and sustainability of the work. 20. Record Keeping. Manage and support the team to keep accurate records of the work they are doing and ensure this is recorded on the Salesforce system. Groundswell Project Manager 5/7
21. Evaluation. Support the Director of Advocacy with on-going monitoring and evaluation of the project. 22. Development. Work with Peers, partners and Groundswell staff to contribute to the future development of this work both in scope and in geography. G. Groundswell. To contribute to the wider work of Groundswell. 23. To foster a co-operative and supportive team. 24. To represent Groundswell in an appropriate manner. 25. To participate in training as agreed and in regular supervision and appraisal you re your Line Manager. 26. To undertake other work as agreed with your Line Manager. 27. To promote equal opportunities in all areas of work. Person Specification Essential Desirable 1. Project Coordination Experience of co-ordinating demonstrably successful projects Experience of developing a new project 2. Volunteer Management 3. Work with people experiencing homelessness or social exclusion 4. Mental health expertise Experience of working in projects in which volunteers play a key role Experience of supporting people experiencing social exclusion Knowledge of mental health issues and support services Experience of managing and supporting volunteers Experience of supporting people experiencing homelessness Experience of working in a mental health setting 5. Stakeholder Relationships Experience of developing and maintaining positive relationships with partner organisations 6. IT Skills Highly competent IT skills including using MS Office Experience of developing and maintaining partnerships with homelessness services and/or mental health providers 7. Monitoring Experience of collecting and collating data for outcome measurement systems 8. Core Beliefs Support of Groundswell s core beliefs 9. Training Experience of delivering training Experience of developing new training sessions Groundswell Project Manager 6/7
Application Process 1. Application To make an application, please submit your CV along with a cover letter which explains how you meet each of the areas outlined in the Person Specification above and why you are interested in doing this job. The deadline is 10am on Tuesday 3 January 2017. Please submit by email to Kaye Savage on Kaye.Savage@groundswell.org.uk 2. Interviews Candidates will be notified if they have been invited to interview by 5pm on Thursday 5 January 2017. If you have not been notified by this date, then please assume you have been unsuccessful on this occasion. Interviews will then be held on Thursday 12 January 2017 at the Groundswell office. 3. References Two references will need to be taken up before a job offer can be made. Please include reference details in your application. One should be your current or most recent employer, and the other someone who has known you in a professional capacity for at least two years. We will not contact any referees before the interview and only after you grant consent. Many thanks for taking the time to look into this role it is an exciting opportunity and we hope you will consider applying. If you would like to discuss this role before applying then please contact Kate Bowgett, Groundswell s Director of Advocacy, on 03000 039 600 or Kate.Bowgett@groundswell.org.uk Groundswell Registered as Groundswell Network Support UK at 55 Bondway, London, SW8 1SJ Charity number: 1089987 Company limited by guarantee number: 4151312 Tel: 03000039600 Email: info@groundswell.org.uk www.groundswell.org.uk Groundswell Project Manager 7/7