Moving the Needle on Health System Performance Through Learning Innovations

Moving the Needle on Health System Performance Through Learning Innovations Bill Sheahan Corporate Vice President MedStar Health March 13, 2017

Speaker Biography Bill Sheahan is Corporate Vice President and Director of MedStar Health s Simulation, Training & Education Laboratory (SiTEL). In this role, Bill oversees the daily operations of MedStar SiTEL s eight operating divisions that work to create innovative learning solutions and maintain adaptable learning infrastructure for MedStar Health s associates and patients. Before joining the MedStar Health team in 2013, Bill spent three years as the emergency medicine research director at the University of Rochester School of Medicine. Prior to that Bill had a decorated 15-year career as a paramedic, educator and EMS leader in New York. Bill holds a Master s Degree in Public Administration and is currently completing a PhD in education from the University of Rochester, focusing his dissertation work on serious gaming as a healthcare learning tool 1

Learning Objectives At the end of this session, participants will be able to: 1. Contrast the characteristics of traditional healthcare learning approaches to more innovative approaches 2. Identify three ways innovative healthcare learning could improve health system performance 3. Discuss the value of collecting and analyzing learning data to benchmark performance 2

Everyone Loves a Good Lecture, Right? 3

We ve Evolved Death by PowerPoint 4

The only thing worse than a live lecture is a voice-over-powerpoint online lecture. Push Play and Walk Away (or if you re REALLY dedicated, you do email) 5

Edward Tufte: The Cognitive Style of PowerPoint Yes, I realize that I m trashing PowerPoint, IN a PowerPoint 6

Traditional Medical Education Design See One Do One Teach One 7

Traditional Medical Education Design See One Do One Harm Some Teach One 8

An Improved Design See One Simulate Many Do One Teach One When the mission is patient first, you don t try first on patients. - Dr. Mark Smith 9

So how do we do better? An Agile Framework for Learning Create innovative learning content Deliver learning through adaptable, connected, infrastructure Measure the impact of learning on performance that we care about Optimize learning processes, solutions and platforms proactively and in alignment with system priorities Explore new domains, technologies and partnerships to transform healthcare learning 10

So how do we do better? Utilize a Blended Learning Model Knowledge Acquisition Skills-based Training Simulated Cases (Virtual & Real World) Performance Support 11

First Principles of Instruction, David Merrill 12

First Principles of Instruction, David Merrill Instruction is centered on real-world problems 13

Learning Design Right-Sized Engaging If I had more time I would have written a shorter letter -Blaise Pascal 14

Learning Design Don t Teach Lists Tell a Story 15

Engaging Learners: Interactive Online Learning Transforming Mandatories Patient Blood Management 16

White Board Animations 17

Engaging our Patients: Microlearning & Shared Decision-Making Cardiac Cath. Content: MWHC & MUMH 6 months 1,400 patients 17,000 videos watched 70% Utilization 18

Cardiac Catheterization Animation 19

Dealing With Your Chest Pain 20

Learning Through Simulation Credentialing Programs: Central Line Moderate Sedation Quality & Risk Programs: MedStar Obstetrical Safety Training (MOST) Code Blue (Adult/Peds) Training Programs Nursing residencies GME (Residents & Fellows) American Heart Association 21

Simulation-in-Action (MedStar Obstetrical Safety Training) 22

Delivering Innovative Learning: How Does Simulation-based Training Help? Near Reality Situational Stress Safe, Skilled & Confident Clinicians Team Dynamics Clinical/Situational Complexity 23

Making Simulation Accessible: MedStar Mobile Simulation Lab 24

Expanding the Impact Environmental Services Simulation 25

Innovative Content: Virtual Healthcare Simulations 26

Virtual Trauma Training Center 27

Graphic Novel Format 28

Delivering Learning: Mobile Apps & Performance Support 29

Measuring Success Learner Satisfaction / Engagement / Return Competency and Credentialing Patient Experience Scores Outcomes/Risk Data ROI/ROE Big data plays a significant part in our current and future learning strategy 30

Measuring Impact: Embracing the Learning Data Ecosystem Image by Rustici Software, https://tincanapi.com/overview/ 31

Virtual Defibrillator Trainer 32

Optimizing Care In Critical Events: Connecting Cardiac Arrest Training Activities 33

Putting it all together How is a more innovative approach to healthcare learning different from the way we ve always done it? Can we drive the needle on performance in new and different ways using more innovative learning solutions? What role does big data play in healthcare learning? 34

Thank you! Feel free to contact me at: Bill Sheahan 202-888-5600 William.D.Sheahan@MedStar.net 35