Performance, Education & Resource Centers. Dealing With Change. Cristi Page, MBA, MSW Training & Development Specialist.

Transcription

1 Dealing With Change Cristi Page, MBA, MSW Training & Development Specialist

2 OBJECTIVES Page 2 Explore concepts related to the science of change Identify various change management resources and tools available to use on the job

3 Page 3 Explore concepts related to the science of change

4 Page 4 Science The intellectual and practical activity encompassing the systematic study of the structure and behavior of the physical and natural world through observation and experiment (merriman.com)

5 Page 5 The only thing that is constant is change. Heraclitus Greek Philosopher 535 BC 475 BC 2500 years ago

6 Page 6 Not only is everything changing, but all is flux David Bohm American Theoretical Physicist One of the most significant theoretical physicists of the 20 th century

7 Page 7

8 Page 8 Prepare to be miniaturized!

9 Page 9 So why our resistance to change?

10 Page 10 Neuroscience Any or all of the sciences which deal with the structure and function of the nervous system and brain (merriman.com)

11 Page 11 The Human Brain Two main areas of the brain that deal with change: Prefrontal Cortex Basal Ganglia

12 Page 12 Prefrontal Cortex PROS Fast and agile Able to hold multiple threads of logic at once Enables quick calculations

13 Page 13 Prefrontal Cortex CONS Capacity is finite Deals comfortably with only a handful of concepts before bumping into its limits This bump produces: Fatigue Anger Frustration Lack of patience

14 Page 14 Prefrontal Cortex CONS Fueled by glucose/blood sugar Burns high-octane fuel like a race car Metabolically expensive for our body to produce this high-octane fuel Crashes easily when out of fuel

15 Page 15 Basal Ganglia PROS Has a larger storage capacity than prefrontal cortex It sips fuel Burns less fuel while being more productive

16 Page 16 Basal Ganglia PROS Stores hardwired habits that dominate our daily lives Controls habit-based behavior memories Don t have to think about aspects of our jobs that we are used to doing

17 Page 17 Basal Ganglia CONS Is content with doing it the way its always been done Its way is predictable and familiar

18 Page 18 Introduce any sort of change to these areas and. RESISTANCE!!

19 Page 19 Introducing Change! The prefrontal cortex engages and burns up fuel rapidly trying to handle new changes The basal ganglia does not want to give up its easy-going cruise control Overload, exhaustion and shut down may occur

20 Page 20 So Now What Do I Do?

21 IDENTIFY RESOURCES AND TOOLS Page 21 Counteract The Resistance

22 IDENTIFY RESOURCES AND TOOLS Page 22 Identify various change management resources and tools available to use on the job: Neuroscience Nutrition Change Management

23 IDENTIFY RESOURCES AND TOOLS Page 23 Neuroscience Connection between the prefrontal cortex and the basal ganglia Repeating the change message a minimum of 10 times

24 IDENTIFY RESOURCES AND TOOLS Page 24 Nutrition Feed your prefrontal cortex Keep glucose at optimum level Eat smaller and more frequent meals Choose/add low glycemic foods Add omega-3 fats Google what foods are best for you and your current medical state

25 IDENTIFY RESOURCES AND TOOLS Page 25 Change Management 20 30% of you see change as a path to happiness and success 20 30% of you see change as a threat and will resist 50 70% of you are skeptics that change will help you personally

26 IDENTIFY RESOURCES AND TOOLS Page 26 Change Management Made easier by: Learning the value of change Trainings on new procedure/process Providing reassurance there will be support

27 IDENTIFY RESOURCES AND TOOLS Page 27 It is our self-responsibility to do whatever it takes to gather the information and formulate a plan on how you will best do it for yourself And if all this STILL does not work

28 IDENTIFY RESOURCES AND TOOLS Page 28 If You Can t Beat Em, Join Em

29 DEALING WITH CHANGE Page 29