A WINK WILL MAKE YOU THINK.. Accessing Special Needs Services For Patients & Visitors At South Miami Hospital 2016

Transcription

1 A WINK WILL MAKE YOU THINK.. Accessing Special Needs Services For Patients & Visitors At South Miami Hospital 2016

2 Objectives: Recognize patients with special needs List special needs equipment Describe how to access and return special needs equipment Recognize the available resources within the hospital and community

3 Clinical staff with direct patient care are required to complete all slides Non-Clinical staff (staff who do not have direct patient contact) are required to compete slides 1-6 only

4 To educate staff on how to recognize patients and visitors with special needs who require special assistance

5 The Americans with Disabilities Act, defines disability as a physical or mental impairment that substantially limits one or more major life activities Sensory deficits: visually impaired, blindness, hard of hearing, deafness Mobility deficits: paraplegia, quadriplegia, amputation, morbid obesity Communication limitation: cognition, language barriers, aphasia, tracheotomy, mute, speech impediment Developmentally delayed Parkinson s Patient

6 During Patient and family history During initial nursing assessment During ongoing patient care assessments During Direct observation of the patient Triggers in NetAccess will send referrals to: Social Work Patient and Guest Services Food Services/Nutrition Department Remember Door magnet Stay in tune with your patients needs

7 Accessibility equipment for special needs patients/visitors on the Net Access order screen

8 DX/TX Orders sent via Net Access Select SPECIAL EQUIPMENT From drop down screen select equipment needed Supply Chain will deliver equipment to nursing unit Supply chain ensures that the Nurse is notified when equipment arrives and if installation is needed If instillation is required, the Unit Secretary must contact Facilities/Engineering Dept When patient is discharged: Equipment must go into the soiled utility room Unit Secretary sends an electronic message to Supply Chain for pick up

9 Soft Touch Call Light Used for those who have diminished hand strength or coordination ( Paraplegic, Quadriplegic, Visually impaired) Alert Master Systems for Hearing & Visually Impaired o Alerts a person to a visitor at the door, telephone calls and a baby s cry by light controls and a vibrating feature

10 Breath Call Lightfor Paraplegic, Quadriplegic. Works with a sip and puff action. Call Light for Visually Impaired- for Visual impaired / Blind: Call light with Braille key pads

11 TDD/TTY-Telephone Communication Device- Designed for people with hearing or speech difficulties. Is a telecommunications device for text communication over a telephone line. Florida Relay Service (TTY) The Florida Relay Service is the communication link for people who are deaf, hard of hearing, deaf/blind, or speech disabled. Through the Florida Relay Service, people who use specialized telephone equipment can communicate with people who use standard telephone equipment.

12 Big Button Speaker Phone Provides large buttons and higher decibels (Visually impaired, Blind, Hard of hearing) Big Button Speaker Phone Talking Keypad (visually impaired) Numbers verbalized as they are dialed.

13 Talking Clock Gives verbal cues upon demand, or can be set to verbally display time (Visually impaired, Blind) Available in Braille Hand-Held Reacher Helps to eliminate bending and stretching

14 Signature guide used for the visually impaired as a guide for signing documents Hand-Held Lighted Magnifier Retractable handle with a LED light magnifier X5 for greater vision

15 Communication Boards contains pictures communicating ADL s and pain levels used specifically for the hospital setting. ( English only) Note: These can be taken home Language Boards -13 languages

16 Video Interpreting- a wireless live sign language interpreting service (Hard of hearing, Deaf) Patient / visitor must be able to sign American Sign Language Interpreter To access these services refer to SMH Procedure #3100 Accessing Interpretation Services

17 CyraCom Transparent Language Over the telephone interpretation services Preferred language interpretation method Easily accessed by using: Clear Link (BLUE) telephone set Any hospital or Ascom telephone CyraCom cordless telephone FOR 24 HOUR ASSISTANCE, CALL CyraCom CLIENT SERVICES AT

18 1. Plug BLUE telephone set into data port located on side of base of telephone in patient s room 2. Lift LEFT handset and listen for a dial tone 3. Press BLUE ACCESS Button wait for system to answer 4. Press WHITE ACCT/PIN Button when prompted and you will be asked for language needed. *If not sure of language needed or if a gender specific interpreter is required, press Red button to be transferred to a Client Services Representative

19 5. Follow rest of prompts 6. When interpreter answers, obtain interpreter s ID number for documentation in Net Access under Patient Notes 7. Give interpreter a brief explanation of call. For example, I am calling for questions related to preparation for a test 8. Lift RIGHT handset and provide it to patient 9. Inform interpreter once finished

20 Dry Erase Communication Board- Allows patient to express needs with a dry erase marker. Talking Books- (Visually impaired, Blind and for those unable to hold a book) Spanish, English, Creole Need to request type of book and language Long Handle Step Stool- Has a steady base for stability and the handle provides added safety.

21 Located at each point of entry at SMH

22 Accessibility Committee provides ongoing training to staff, patients and visitors Community Resources: Miami Lighthouse for the Blind Division of Blind Services Miami Dade Public Library System-Division of Blind Services The Braille Bible Foundation Parks Disability Services-Leisure Access Services FEMA-Prepare for Emergencies Now-Information for People with Disabilities Learning Sight and Sound Products WLRN Radio Reading Services Florida Telecommunication Relay Inc.

23 SMH-IP Accommodations for Individuals with Disabilities: Special Needs Relating to Sensory and Communication Deficits/Impairments SMH-IP Accessing Interpretation Services SMH-IP Distribution of Special Needs/Accessibility Equipment The Americans with Disabilities Act: Title III of the Americans with Disabilities Act of 1990 Retrieved from htt:// and Section 504 of the Rehabilitation Act of 1973 Retrieved from Florida Telecommunication Relay Inc. (2016). Retrieved from