Language Assistance Services Policy
|
|
- Rudolph Page
- 6 years ago
- Views:
Transcription
1 Language Assistance Services Policy PURPOSE To provide 24 hour interpretation service for non-english speaking persons. POLICY The hospital attempts to eliminate communication barriers between hospitalstaff and patients by utilizing interpreter services described in this document. An agreement with Cyracom Language Services is in place to provide 24-hour availability of interpretation service. Specific details are outlined on the handset of the language line phone. All patient care areas and ancillary service areas have signage available which will communicate the availability of interpreter services. PROCEDURE Cyracom Language Services Accessing a Medical Interpreter Using ClearLink The Blue Phone TM for Medical Interpretation Plug ClearLink into an analog (single line) phone jack. Pick up the left handset to get a dial tone. Press the blue button labeled ACCESS or dial When prompted, press the white button labeled ACCT/PIN. Say the language you need. Select if you would like to add an additional person to the call. When the interpreter comes on the line, give the interpreter a brief explanation of the call. Pick up the second handset and pass it to the patient.
2 Language List Acholi Farsi Krio Serbian Afrikaans Finnish Kurdish Serbo - Croatian Albanian French Lao Shanghainese Amharic French Creole Lithuanian Slovak Arabic Fukienese Maay Somali Somali Armenian Fulani Macedonian Spanish Assyrian Georgian Malay Swahili Azerbaijani German Malayalam Tagalog Bambara Greek Mandarin Taiwanese Bengali Gujarati Mandingo Tamil Bosnian Haitian Creole Marshallese Telugu Bulgarian Hausa Mien Thai Burmese Hebrew Mixteco Tibetan Cambodian Hindi Mongolian Tigrigna Cantonese Hmong Navajo Tohono O odham Cebuano Hungarian Nepali Toishanese Chaldean Ibo Nuer Tongan Chinese Ilocano Oromo Turkish Chuukese Indonesian Pashto Twi Croatian Italian Polish Ukrainian Czech Japanese Portuguese Urdu Dari Kanjobal Punjabi Vietnamese Dinka Karen Romanian Wolof Dutch Korean Russian Yiddish Ewe Krahn Samoan Yoruba Additional Person Anytime Option With this option, in addition to having the interpreter and the patient on the call, you can conference in another person. You can also use this option to make outbound calls to a patient with the interpreter on the line with you. To add the additional person at the start of your interpretation session: Press 1 when prompted if you would like to add an additional person to the call. Follow the prompts to enter the person s phone number. When the interpreter greets you, say you are adding an additional person. Give the interpreter the name of the person you are calling and the purpose of the call. Press 1 when you are ready to connect the additional person to the call. To add an additional person when the interpretation session is already in progress: Press *8 to be prompted to enter the additional person s phone number, or ask the interpreter to add the additional person for you. Identifying Your Patient s Working Effectively with a Medical Interpreter Allow the interpreter to greet you and to provide an interpreter ID number. Write the interpreter ID number in the patient s file or progress notes for documentation. Provide the interpreter with a brief explanation of the call. Allow the interpreter to introduce him/herself to the patient. Speak directly to your patient and make eye contact. Speak in the first person. Use short but complete phrases. Avoid slang, jargon or metaphors. Allow the interpreter to clarify linguistic and cultural issues. Remember that everything is repeated and kept confidential.
3 Hearing Impaired Patient The following aids are available to assist the hearing impaired patient: Pad and pencil for communication Telephone Device for the Deaf (TDD) as a communicator Amplified telephone handsets Closed captioned television Charges for the services of an interpreter are billed to and paid by the hospital. Interpreters are called at the patient s request. To respect the patient s right to privacy, family members or friends are not used as interpreters unless the patient requests. Assessment of a patient s hearing impairment is documented in the record to alert all caregivers so that special needs can be addressed when delivering care. All patient care areas and ancillary service areas have signage posted regarding the interpreter services available (Addendum A). PROCEDURE TDD Units - located in Emergency Department and at the PBX Station. 1. For a hearing impaired person to communicate via telephone to a person with a TDD outside the facility, the TDD may be taken to the patient s room. For the patient to dial out, a regular phone (the patient s phone will not work) needs to be brought into the room. 2. The receiver is placed in the cradle and the person s TDD phone number dialed. The patient and person called can then communicate via taped messages on the TDD. 3. If a hearing impaired person with a TDD calls into the PBX via their TDD, the operator may speak to that person via typed messages via the TDD. Amplified telephone handsets - located at the PBX station - call for use. Closed captioned television call engineering for set-up Sign Language Service When a hearing impaired person arrives at the hospital and a sign language interpreter may be needed: 1. Get the name of the patient, preferably by writing on paper Your name? 2. Access the Video Remote Interpreting (VRI) program on any computer on wheels. Access through Cyracom link on computer on wheel. Select American Sign Language
4 Visually Impaired 1. The staff will ready fully, upon request, and provide assistance, if necessary, in completing consent forms, financial responsibility forms, advance directive forms, and other documents. Any witnessed mark, such as an X, is considered an appropriate and legal signature. 2. The staff will orient the patient to the physical layout of the room, including the location and operation of the call light. 3. LA PALMA INTERCOMMUNITY HOSPITAL can make necessary accommodations for a vision impaired/blind patient who uses a service animal. For patients who are deaf-blind, a TDD unit will be provided for use Braille Institute Orange County Regional Center 527 N. Dale Ave., Anaheim, CA Phone (714) Facsimile (714) ocbrailleinstitute.org Hours of Operation: Monday Friday 8:30 5:00 p.m.
5 DOCUMENTATION/ADDENDA Cyracom Language Services Quick Reference Guide (Addendum A)
6 Identifying Your Patient's Language OCYRACOM
7 INTERPRETER SERVICES The following services are available to all patients and families requiring communication assistance: LANGUAGE INTERPRETATION 24 hour telephone interpreter service through Cyracom Language Services are available using designated Cyracom Language Services Phones located in patient care areas. Instructions for use are listed on the handset. HEARING IMPAIRED SERVICES Hearing impaired interpreter services COMMEND at or for after hours or Relay Operator at Telecommunication Device for the Deaf (TDD) located at the PBX station and Emergency Department Amplified telephone handsets available at the PBX station Closed Captioned television available via Engineering Department Questions or concerns may be referred to : California Department of Public Health Licensing & Certification 681 S. Parker Street, Suite 200 Orange, California TDD (Relay Operator for TDD)
Language Assistance Services Policy
Language Assistance Services Policy PURPOSE: The hospital effectively communicates with patients when providing care, treatment, and services. POLICY: It is the policy of Garden Grove Hospital Medical
More informationTable 1: Home Languages across Six States Note: Pathways to college materials are available for languages in bold at
Cultural Bridges to College: Mapping Pathways to College in Families Home Nancy Trinh, Kim Tsai, and Catherine R. Cooper (2007). Department of Psychology, University of California, Santa Cruz www.bridgingworlds.org
More informationLanguages spoken by residents in the City of Knox
Languages spoken by residents in the City of Knox There is a total 149301 people living in the City of Knox. 76% (114025) of people speak English at home whilst 21% (31227) speak a language other than
More informationLingmo Translate Manual Smartphone / Tablet
Lingmo Translate Manual Smartphone / Tablet Don t Translate it. Lingmo It! language translation technology for the global market 1 Accurate 2 way Translation from your Smart Device Translate spoken and
More informationInformation for Candidates Preparing for the CILISAT
Information for Candidates Preparing for the CILISAT CILISAT Community Interpreter Language and Interpreting Skills Assessment Tool Cultural Interpretation Services for Our Communities 44 Eccles Street,
More informationProviding Language Access at Municipal Courts
Providing Language Access at Municipal Courts BRYDAN MCNEELY RICCARDO CAMERA AUSTIN MUNICIPAL COURT What is Language Access Providing meaningful access to services, activities and programs irrespective
More information20 June 2018 Our Ref: RFI 23569
Information Governance 20 June 2018 Our Ref: RFI 23569 Dear Freedom of Information Act 2000 Information in Relation to Translator Costs I am writing to confirm that the South Eastern Health & Social Care
More informationIMIA MINORITY LANGUAGE DIVISION SURVEY
IMIA MINORITY LANGUAGE DIVISION SURVEY 1. Are you A) a Medical Interpreter Trainer, B) a Language Service Provider (for example Department Director), C) Both, D) Neither, E) Interpreter? Response Percent
More informationThe Cleft Palate and Craniofacial Institute
The Cleft Palate and Craniofacial Institute St. Louis Children s Hospital One Children s Place St. Louis, MO 63110 Lynn Marty Grames, MA, CCC-SLP lynnmg@bjc.org The Cleft Palate and Craniofacial Institute
More informationCommunication with English Learners and their families.
Communication with English Learners and their families. When interacting with any of our English Learners (ELs) or their families, keep in mind that some parents and students might not be able to fully
More informationLOWER MAINLAND INTERPRETING SERVICES (LMIS)
LOWER MAINLAND INTERPRETING SERVICES (LMIS) SERVICE CATALOGUE WITH USAGE GUIDELINES Documents Status: approved by LMIS CSC Version number: 2014 Update 2 TABLE OF CONTENTS Purpose... 4 Preamble... 4 Scope...
More informationNEW HAMPSHIRE JUDICIAL BRANCH LANGUAGE SERVICES PLAN
APPENDIX NEW HAMPSHIRE JUDICIAL BRANCH LANGUAGE SERVICES PLAN I. POLICY STATEMENT The New Hampshire Judicial Branch ( NHJB ) is committed to ensuring that all limited English proficient (LEP) litigants,
More informationLanguage Assistance to Persons with Limited English Proficiency and Persons with Hearing and Visual Impairment PURPOSE:
Current Status: Active PolicyStat ID: 4405812 Effective: 8/1/2004 Final Approved: 1/2/2018 Last Revised: 1/2/2018 Next Review: 1/2/2019 Owner: Policy Area: References: Applicability: Carolyn Nazabal: Coord
More informationThurston County Superior Court 2016
Thurston County Superior Court 2016 LANGUAGE ASSISTANCE PLAN (LAP) I. LEGAL BASIS AND PURPOSE This document serves as the plan for the Thurston County Superior Court, including Family & Juvenile Court
More informationMONASH ARTS. Major Projects Rita Wilson School of Languages, Literatures, Cultures and Linguistics
MONASH ARTS Major Projects 2016 Rita Wilson School of Languages, Literatures, Cultures and Linguistics Research and Training Projects Professional Development for Translators & Interpreters (Department
More informationMEMORANDUM. June 30, 2017
MEMORANDUM June 30, 2017 To: From: Re: Area, District, and Central Office/Intergroup Literature Chairpersons Sandra Wilson, Literature Coordinator (212) 870-3019; E-mail: literature@aa.org Literature Activity
More informationFREEDOM OF INFORMATION REQUEST
FREEDOM OF INFORMATION REQUEST Request Number: F-2010-00380 Keyword: Finance Subject: Interpreting/Translation Request and : This is to inform you that the Police Service of Northern Ireland has now completed
More information2011 Canada Census Release 5. Walkerville Planning District Windsor, ON
2011 Canada Census Release 5 Planning District Windsor, ON March 6, 2013 Table of Contents Prepared by City of Windsor Planning Dept... 3 Snapshot... 4 Population by Age and Sex... 6 Population by Age
More informationData with a human touch
Language Brochure Title Resources Style Data with a human touch High-quality data for machine learning, enhanced by human interaction appen.com Quality speech and language data to power your applications
More informationEdward M. Kennedy: Clinical Challenges : Referrals and Capacity. Brian Genna, DMD VP of Dental Services
Edward M. Kennedy: Clinical Challenges : Referrals and Capacity Brian Genna, DMD VP of Dental Services Introductions: Tell me a little about EMKCHC: Started in 1972 as Great Brook Valley Health Center
More information2011 Canada Census Release 5. South Walkerville Planning District Windsor, ON
2011 Canada Census Release 5 Planning District Windsor, ON March 6, 2013 Table of Contents Prepared by City of Windsor Planning Dept... 3 Snapshot... 4 Population by Age and Sex... 6 Population by Age
More informationCITY OF AURORA - LANGUAGE ASSISTANCE PLAN (LAP)
CITY OF AURORA - LANGUAGE ASSISTANCE PLAN (LAP) Four-Factor Analysis of persons with Limited English Proficiency (LEP): 1. Demography Number or Proportion of LEP Persons The number and proportion of LEP
More information24-7 Emergency line service (English)
Emergency Line 24-7 Emergency line service (English) 1. Incident occurs 2. Caller dials 24-7 Specialist Advice Number. Incident Advisors hear whisper from automated phone system and are connected to caller
More informationLanguage & Communication Access Services in Research
Language & Communication Access Services in Research Public Research Education Program (PREP) Office of Community and Public Health June 2, 2015 Gila Klein, CCRC Elizabeth C. McCulloch, PhD, MS Ashley
More information2011 Canada Census Release 5. City Centre Planning District Windsor, ON
2011 Canada Census Release 5 Planning District Windsor, ON March 6, 2013 Table of Contents Prepared by City of Windsor Planning Dept... 3 Snapshot... 4 Population by Age and Sex... 6 Population by Age
More informationGeneral Services Administration Federal Acquisition Service Authorized Federal Supply Schedule Price List Federal Supply Group: 738 II Class R608
General Services Administration Federal Acquisition Service Authorized Federal Supply Schedule Price List Federal Supply Group: 738 II Class R608 Schedule for Language Services SIN: 382-1/RC Translation
More informationINTERPRETATION SERVICES, COMMUNICATION ASSISTANCE AND ACCOMMODATIONS AVAILABLE FOR PATIENTS AND VISITORS WITH DISABLITIES
INTERPRETATION SERVICES, COMMUNICATION ASSISTANCE AND ACCOMMODATIONS AVAILABLE FOR PATIENTS AND VISITORS WITH DISABLITIES PURPOSE: This has been written to assure that effective communication occurs between
More informationSchool Curriculum and Standards Authority
Accounting and Finance Stage 2-74 42 12 57 9 43 21-50 Accounting and Finance Stage 3-1366 1181 596 48 635 52 1231 4.2 Ancient History Stage 2-4 10 2 40 3 60 5-50 Ancient History Stage 3-200 212 92 60 62
More informationCITY OF LA MARQUE LA MARQUE POLICE DEPARTMENT PATROL ORDER
CITY OF LA MARQUE LA MARQUE POLICE DEPARTMENT PATROL ORDER TO: FROM: SUBJECT: All Personnel Kirk Jackson, Chief of Police Service to Limited English Proficiency (LEP) Individuals DATE: May 18, 2015 In
More informationOptimizing the UMHS Interpreter Services Workload and Scheduling Team 5
UNIVERSITY OF MICHIGAN HEALTH SERVICES PROGRAM AND OPERATIONS ANALYSIS Optimizing the UMHS Interpreter Services Workload and Scheduling Team 5 Final Report To: Michelle Harris, Program Coordinator, Interpreter
More informationLanguage Services / Tasks
Athena Kartalou Language Services Manager Games Services Special Olympics ATHENS 2011 Language Services / Tasks To provide linguistic services to delegations coming from all over the world. To cover as
More informationIllinois State Seal of Biliteracy
Illinis State Seal f Biliteracy Divisin f English Language Learning Illinis State Bard f Educatin Whle Child Whle Schl Whle Cmmunity Overview Seal f Biliteracy and Cmmendatin Overview New District Applicatin
More informationPATIENTS (DEAF, HEARING IMPAIRED, BLIND, HANDICAPPED, LIMITED / NON- ENGLISH SPEAKING, LANGUAGE OR COMMUNICATION BARRIERS)
Hospital-Wide Manual Department-Specific Manual POLICY & PROCEDURE: Policy # Manual Patient Care Services Category 01 Admitting Procedures INTERPRETERS / SERVICES FOR PATIENTS (DEAF, HEARING IMPAIRED,
More information2018 Hearing Aids. Apply your benefit and receive two digital Level I hearing aids with $0 copay!
Quality, Affordability. Transparency. Simplicity 2018 Hearing Aids Apply your benefit and receive two digital Level I hearing aids with 0 copay! * All hearing instruments available in all sizes and styles
More informationEqual Access to Justice. Language Access Services Available to North Carolina Magistrates. Topics. ... The Administration of Justice
Equal Access to Justice Language Access Services Available to North Carolina Magistrates Using a properly trained court interpreter ensures full and fair participation and facilitates equal access to justice
More informationList of Office of Broadcasting Board of Governors (BBG) Office of Marketing and Program Placement (OMPP) Program Review Summaries,
Description of document: Requested date: Released date: Posted date: Source of document: Note: List of Office of Broadcasting Board of Governors (BBG) Office of Marketing and Program Placement (OMPP) Program
More informationA WINK WILL MAKE YOU THINK.. Accessing Special Needs Services For Patients & Visitors At South Miami Hospital 2016
A WINK WILL MAKE YOU THINK.. Accessing Special Needs Services For Patients & Visitors At South Miami Hospital 2016 Objectives: Recognize patients with special needs List special needs equipment Describe
More informationGRAYS HARBOR COUNTY DISTRICT COURT LANGUAGE ASSISTANCE PLAN (LAP)
GRAYS HARBOR COUNTY DISTRICT COURT LANGUAGE ASSISTANCE PLAN (LAP) I. LEGAL BASIS AND PURPOSE This document serves as the plan for Grays Harbor County Courts to provide services to Limited English Proficient
More informationIDR FORM Susac Syndrome International Disease Registry (IDR)
IDR FORM Susac Syndrome International Disease Registry (IDR) CCF IRB #: 13-188 Patient IDR Code: This form is designed for a patient s physician to complete (with or without the help of the patient or
More informationInterpretation Resources. Foreign Language and Sign Language Providers
Interpretation Resources Foreign Language and Sign Language Providers 1 Table of Contents Foreign Language Northwest Region...3 North Central Region...6 Northeast Region...7 West Central Region...9 Central
More informationWHATCOM COUNTY SUPERIOR / DISTRICT / MUNICIPAL COURT LANGUAGE ASSISTANCE PLAN (LAP)
WHATCOM COUNTY SUPERIOR / DISTRICT / MUNICIPAL COURT LANGUAGE ASSISTANCE PLAN (LAP) I. LEGAL BASIS AND PURPOSE This document serves as the plan for Whatcom Superior/District/Municipal Court to provide
More informationAddress Tel: Fax:
Address: Athena Court, Office 32, 3 rd floor, 2 Americanas Street,Potamos Yermasoyias, 4048 Limassol- Cyprus P.O.Box 51673 CY-3507 Limasol - Cyprus Tel: +357 25 325544 Fax: +357 25 318885 Email: info@interbrics.com
More informationCounty of Sacramento. Department of Health and Human Services Mental Health Plan Medi-Cal Provider List ENGLISH
County of Sacramento Department of Health Human Services Mental Health Plan Medi-Cal Provider List ENGLISH Effective Date: July 1, 2017 Prior authorization is required for outpatient, non-emergency services.
More informationACCESS SERVICES LOS ANGELES COUNTY LIMITED ENGLISH PROFICIENCY (LEP) PLAN AND LANGUAGE ASSISTANCE PLAN
ACCESS SERVICES LOS ANGELES COUNTY LIMITED ENGLISH PROFICIENCY (LEP) PLAN AND LANGUAGE ASSISTANCE PLAN OCTOBER 2013 TO SEPTEMBER 2016 I. Introduction Access Services is the Americans with Disabilities
More informationTranslation User Manual. Don t Translate it. Lingmo it! Leading edge language translation technology for the global market
Translation User Manual Don t Translate it. Lingmo it! Leading edge language translation technology for the global market Contents About T2T Translation Software Your Time2Translate Charging your Time2Translate
More informationDonateLife. Engaging CALD Communities in Conversations about Organ and Tissue Donation
DonateLife Engaging CALD Communities in Conversations about Organ and Tissue Donation Join the Australian Organ Donor Register in less than a minute at donatelife.gov.au Does my religion permit donation?
More informationCOURT INTERPRETING IN NEW YORK: A PLAN OF ACTION
New York State Unified Court System COURT INTERPRETING IN NEW YORK: A PLAN OF ACTION APRIL 2006 TABLE OF CONTENTS PREFACE.......................................................................... i I.
More informationCal MediConnect Cultural Competency CMC Annual Training
Cal MediConnect 2017 Cultural Competency 2017 CMC Annual Training Agenda Background Diversity in the Los Angeles County Regulations and Guidelines Definitions: Culture & Cultural Competency Core Competencies
More informationPatient outcomes in Palliative Care:
Patient outcomes in Palliative Care: Results for Western Australia July December 216 Detailed report March 217 PCOC is a national palliative care project funded by the Australian Government Department
More informationGeriatric Grand Rounds
Geriatric Grand Rounds Screening for Dementia in a Multicultural Context Zahinoor Ismail BMSc MD FRCPC Tuesday, June 15, 2010 12:00 noon Dr. Bill Black Auditorium Glenrose Rehabilitation Hospital In keeping
More informationNS-LIJHS Southside Hospital. Language Access Services Interpreters Department
NS-LIJHS Language Access Services Interpreters Department http://youtu.be/tltujfcwnps Interpretation Services -Since 2004 - Undertake the language need of the growing community - Changing demographics
More informationPediatric Gastroenterology & Nutrition
Pediatric Gastroenterology & Nutrition Weill Cornell Medical Center Robbyn Sockolow, MD New York Presbyterian Hospital Director, Pediatric GI 505 E 70 th Street 3 rd Floor New York, NY 10021 Thomas Ciecierega,
More informationInterpret Converting oral communication from one language to another. Translate Converting written communication from one language to another.
Page 1 of 6 PURPOSE: To define the manner by which Sierra View District Hospital (SVDH) will accommodate the interpretive needs of the patients and to delineate the mechanisms used to ensure that potential
More informationYolo County Alcohol, Drug and Mental Health Department PROVIDER LIST
ORGANIZATIONAL PROVIDERS CommuniCare Health Centers, Inc. 2040 Sutter Place, Davis, CA 95616 804 Court Street, 500B Jefferson Blvd., Suite 195, West Sacramento, CA 95691 (530) 758-2060 / (530) 668-2400
More informationTitle VI - Limited English Proficiency Plan
2014 Title VI - Limited English Proficiency Plan Ferdinand L. Risco Jr., MBA Executive Director MARTA Office of Diversity and Equal Opportunity (404) 848 4639 MARTA 2014 Limited English Proficiency Plan
More informationdelaware S SuCCESSful StRIdES toward language ACCESS IN the CouRtS maria Perez-Chambers Coordinator, Court Interpreter Program, Delaware
delaware S SuCCESSful StRIdES toward language ACCESS IN the CouRtS maria Perez-Chambers Coordinator, Court Interpreter Program, Delaware Ashley tucker Staff Attorney, Delaware Administrative Office of
More informationReaching Out: Providing Inclusive Services for Families of Children on the Autism Spectrum
Reaching Out: Providing Inclusive Services for Families of Children on the Autism Spectrum Reaching Out: Providing Inclusive Services for Families of Children Contents Reaching Out: Providing Inclusive
More informationQUESTIONNAIRE Please complete this questionnaire. It will be an important part of your child s medical record.
Pediatric Neurology Weill Cornell Medical Center New York Presbyterian Hospital 505 E 70 th Street 3 rd Floor New York, NY 10021 Phone: 212-746-3278 Fax: 212-746-8137 Barry Kosofsky, MD Chief, Pediatric
More informationMeducation. Medication Instructions That Any Patient Can Understand. Lori McLean, CEO Polyglot July 2016 FHIR Roundtable
Meducation Medication Instructions That Any Patient Can Understand Lori McLean, CEO Polyglot July 2016 FHIR Roundtable What is Low Health Literacy? Health Literacy is the ability to: 1) Gather 2) Understand
More informationCLINICAL PRACTICE PROVIDING CARE. Approved: Department Director, Senior Leader
CLINICAL PRACTICE PROVIDING CARE Approved: Department Director, Senior Leader Policy Policy & Procedure Standardized Procedure Title: Formerly: Interpreting Services: Foreign Language, Limited English
More informationTelephone Interpretation Services Users' Guide LACMTA: Civil Rights Division
Lionbridge Interpretation Services 1010 Wayne Avenue Suite 240 Silver Spring, MD. 20910 Telephone Interpretation Services Users' Guide LACMTA: Civil Rights Division Thank You for Choosing Lionbridge We
More informationAnalysis of the Essential Programs and Services Limited English Proficiency (LEP) Cost Component
Analysis of the Essential Programs and Services Limited English Proficiency (LEP) Cost Component Report to the Maine Department of Education and Joint Standing Committee on Education and Cultural Affairs
More informationLiving with social anxiety
Living with social anxiety 08/30/2018 Time lapse of breast growth 08/30/2018 Cat mario unblocked games google sites 09/01/2018 -Bank of america online checking az -Super smash flash 2 beta 09/01/2018 Can
More informationOVERVIEW. Denver International Airport 1
OVERVIEW Introduction Denver International Airport ( DEN or Airport ) is a large hub airport serving 58.3 million passengers each year through 572,520 (2016) operations (landings and takeoffs). It is the
More informationApplication Form for Consumer Representatives to TADDAC and/or EPAC
Application Form for Consumer Representatives to TADDAC and/or EPAC SECTION I PERSONAL INFORMATION Name: Address: Phone: TTY: VP: Home: Office: Home: Office: Home: Office: Wireless Number: Email: Are you
More informationGuide to BME cancer resources
Guide to BME cancer resources January 2011 Macmillan Cancer Support, 89 Albert Embankment, London SE1 7UQ 2 Contents Introduction 5 How to use this guide 5 How to get copies of materials listed 6 Information
More informationPatient outcomes in Palliative Care
Patient outcomes in Palliative Care National report July - December 17 March 18 PCOC is a national palliative care project funded by the Australian Government Department of Health www.pcoc.org.au What
More informationPatient outcomes in Palliative Care:
Patient outcomes in Palliative Care: Results for Queensland July December 16 Detailed report March 17 PCOC is a national palliative care project funded by the Australian Government Department of Health
More informationIn this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:
1 ADA Best Practices Tool Kit for State and Local Governments Chapter 3 In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:
More informationLanguage Support Services Guidelines
Background Information Richmond Public Schools Language Support Services Guidelines Richmond Public Schools (RPS) Office of Family and Community Engagement (FACE) helps bridge the communication gap between
More informationThe power to connect us ALL.
Provided by Hamilton Relay www.ca-relay.com The power to connect us ALL. www.ddtp.org 17E Table of Contents What Is California Relay Service?...1 How Does a Relay Call Work?.... 2 Making the Most of Your
More informationPatient Outcomes in Palliative Care
Queensland Patient Outcomes in Palliative Care July December 2015 March 2016 PCOC is a national palliative care project funded by the Australian Government Department of Health www.pcoc.org.au About the
More information29 th Judicial District Language Access Plan
29 th Judicial District Language Access Plan Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the 29 th Judicial District to ensure meaningful access to court services
More informationEffective Communication
Page 1 of 5 U.S. Department of Justice Civil Rights Division Disability Rights Section Effective Communication The Department of Justice published revised final regulations implementing the Americans with
More informationHow to Choose and Use a Language Agency. A Guide for Health and Social Service Providers Who Wish to Contract With Language Agencies
How to Choose and Use a Language Agency A Guide for Health and Social Service Providers Who Wish to Contract With Language Agencies by Cynthia E. Roat, M.P.H. for The California Endowment Dear Colleague:
More informationMaking Sure People with Communication Disabilities Get the Message
Emergency Planning and Response for People with Disabilities Making Sure People with Communication Disabilities Get the Message A Checklist for Emergency Public Information Officers This document is part
More informationPatient Instructions for Health Literacy and Language Barriers: Values & Challenges. Charles Lee, MD President & Founder Polyglot Systems, Inc.
Patient Instructions for Health Literacy and Language Barriers: Values & Challenges Charles Lee, MD President & Founder Polyglot Systems, Inc. Polyglot Systems, Inc., 2000 Aerial Center Parkway, Suite
More informationYellow PracticeNewPatient Information Card
Yellow PracticeNewPatient Infmation Card Date / / Surname MR/MRS/MISS/MS First Name(s) Date of Birth / / Home Tel: Wk Tel: Mobile Tel: Email Address: Address Post Code Height Weight Occupation Are you
More informationInterpret. The Newsletter of Sheffield Community Access & Interpreting Service
Interpret The Newsletter of Sheffield Community Access & Interpreting Service Summer 2013 SCAIS, Fulwood House, Old Fulwood Road, Sheffield, S10 3TH Tel - 0845 124 8889 / 0114 226 4350 Fax - 0114 2711185
More information48th Judicial District LANGUAGE ACCESS PLAN
48th Judicial District LANGUAGE ACCESS PLAN Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the judicial district to ensure meaningful access to court services for persons
More informationTwentieth Judicial Circuit of Florida
Twentieth Judicial Circuit of Florida Court Interpreter Services Annual Report 2017 Court Interpreting Services TABLE OF CONTENTS PAGE SECTION 1 MISSION STATEMENT 3 SECTION 2 ORGANIZATIONAL CHART 4 SECTION
More informationPatient Outcomes in Palliative Care
South Australia Patient Outcomes in Palliative Care January June 2015 September 2015 PCOC is a national palliative care project funded by the Australian Government Department of Health www.pcoc.org.au
More informationPatient outcomes in Palliative Care
Patient outcomes in Palliative Care Queensland July December 217 March 218 PCOC is a national palliative care project funded by the Australian Government Department of Health www.pcoc.org.au What is PCOC?
More informationA MERIDIAN CASE STUDY DIGITAL SIGNAGE SOLUTIONS. Clear Channel Airports ACCESSIBLE INTERACTIVE DIGITAL SIGNAGE
DIGITAL SIGNAGE SOLUTIONS Clear Channel Airports ACCESSIBLE INTERACTIVE DIGITAL SIGNAGE Clear Channel Airports Interactive Digital Signage with Phone and ADA Accessibility Accessible Interactive Digital
More informationRehabilitation Catalogue
Rehabilitation Rehabilitation Catalogue Resources for Parents, Recipients and Professionals At MED-EL, we understand that providing the best possible hearing implant solution is only one essential element
More informationHealth Professions Data Series: Dental Hygienist 2017
Health Professions Data Series: Dental Hygienist 2017 1. Zip Code of Primary Residence Section 1: Demographics 2. Sex Male Female Decline to Answer 3. Year of Birth 4. Are you Hispanic/Latino/Spanish?
More informationLanguage Access Services
Language Access Services Strategies for Effective Language Access for the AAPI community Valerie Huang, MA, CHI, Language Services Program Manager Objectives Define language access and the role it plays
More informationPatient outcomes in Palliative Care:
Patient outcomes in Palliative Care: Results for New South Wales and Australian Capital Territory July December 16 Detailed report March 17 PCOC is a national palliative care project funded by the Australian
More informationPROVISION OF CULTURALLY COMPETENT & EFFECTIVE COMMUNICATION TO PATIENTS (Interpreter Services)
Title: PROVISION OF CULTURALLY COMPETENT & EFFECTIVE COMMUNICATION TO PATIENTS (Interpreter Services) Manual: Human Resources/ Employee Health Policy Number: HR 512 Origin Date: 3/1/92 Policy approved
More informationInformation, Guidance and Training on the Americans with Disabilities Act
National Network Information, Guidance and Training on the Americans with Disabilities Act Call us toll-free 1-800-949-4232 V/TTY Find your regional center at www.adata.org Effective Communication Revised
More informationPatient outcomes in Palliative Care
Patient outcomes in Palliative Care Queensland January June 18 September 18 PCOC is a national palliative care project funded by the Australian Government Department of Health www.pcoc.org.au What is PCOC?
More informationNeed to make a phone call to someone who has a hearing loss or speech disability? Get Connected. with Mississippi Relay! MississippiRelay.
Need to make a phone call to someone who has a hearing loss or speech disability? Get Connected with Mississippi Relay! MississippiRelay.com Bring people together with Mississippi Relay Voice to TTY Relay:
More informationCannabis terpenes for sale
Cannabis terpenes for sale 05/17/2018 Dico thermostat instructions 05/19/2018 Dog knot small girl 05/21/2018 -Does differin unclog pores -Five nights at freddys game demo unblocked 05/22/2018 Gallagher
More informationJewish Family & Children s Service of the Suncoast, Inc. APPROVED BY: BOARD December 19, 2013 SUPERCEDES: n/a REVISED: n/a PAGE(S): 4
Jewish Family & Children s Service of the Suncoast, Inc. SUBJECT: Provision of services to the deaf and REFERENCE: Client Rights & Access hard-of-hearing clients EFFECTIVE DATE: December 19, 2013 ISSUED
More informationLimited English Proficiency Plan
Limited English Proficiency Plan City of Waterloo, Iowa Community Development July 2016 620 Mulberry Street, Waterloo, IA 319-291-4429 1 Table of Contents I. Introduction Page 3 II. Meaningful Access:
More informationLIMITED ENGLISH PROFICIENCY PLAN
LIMITED ENGLISH PROFICIENCY PLAN Rhode Island Public Transit Authority Introduction On August 11, 2000, President William J. Clinton signed an executive order, Executive Order 13166: Improving Access to
More informationPatient outcomes in Palliative Care
Patient outcomes in Palliative Care Victoria January June 18 September 18 PCOC is a national palliative care project funded by the Australian Government Department of Health www.pcoc.org.au What is PCOC?
More informationErlanger Health System Language Services Program. A Presentation by Erlanger s Diversity Department
Erlanger Health System Language Services Program A Presentation by Erlanger s Diversity Department Interpreting Services at Erlanger There are on site Spanish interpreters Monday through Friday, 7:00am
More informationRemoving Barriers to Justice: It s s More Than Ramps. Office of State Courts Administrator, Access to Justice
Removing Barriers to Justice: It s s More Than Ramps Office of State Courts Administrator, Access to Justice Barriers Attitudes (regardless of our knowledge of them) Feelings Beliefs Myths/Stereotypes
More informationSTATE OF UTAH "BEST VALUE" COOPERATIVE CONTRACT CONTRACT NUMBER: MA2084 Page 1 of 8
CONTRACT NUMBER: MA2084 Page 1 of 8 Revision number: Purchasing Agent: Mark Parry Phone #: (801) 537-9243 Email: mparry@utah.gov Item: Interpreting and Written Translation Services Vendor: VC0000146403
More information