COLOMBIA INCLUSION FROM THE COMMUNICATIONS FOR PEOPLE WITH DISABILITIES

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1 ! " $ % & COLOMBIA INCLUSION FROM TE COMMUNICATIONS FOR PEOPLE WIT DISABILITIES JESÚS ERNÁN ZAMBRANO RUIZ Coordinador Grupo de Seguimiento y Control de Proyectos In the same way that the Ministry of Communications is called to regulate, management and control the use of the radio electrical spectrum; has the responsibility to warrant the effective access, use and social benefits to the technologies and services in communications, to the different social groups of the society By this means, we had recognize the situation of exclusion that the people with sensorial disabilities (visual or auditory had been to face, because of their difficult for their communication or information access; and in this way to their social integration, in education or labor live; or simply for their daily interaction with family and friends So then, the Ministry had been implementing projects to acquire, to fit out and to put in service appropriated technologies to blind people, whom had received training for the effective management an use of these technologies Screen readers, intelligent scanners (reader speaker, Braille printers; whichever, the objective is to give them the opportunity to obtain information access and the possibility of have a work and an educational performance similar the other members of the society For the deaf people, the Ministry had work in two lines: in designing of policies an rules in order to establish access systems in the public service of television, and by the other hand, in the planning, managing and following up of relay systems for an effective telephonic communication between deaf and listener people On December 2006, the Ministry and TELEFONICA TELECOM inaugurated the national project Accessible Telephony like a relay service to deaf people, with remote access by Internet and a free national telephonic line

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4 &, ( $ - $ *& $ ' / - *( 0 1 & $ 1 - & + + 5!! Braille Printers Computer with reading software of screen Digital book reader Intelligent scanner of reading $, 9 + : 5; + 7!!! 5 3

&, ( $ - $ *& $ ' / - *( 0 1 & $ 1 - & *( *(%& %& & & (( BB,, 99 :: 22 8;@ 8;@

5 &, ( $ - $ *& $ ' / - *( 0 1 & $ 1 - & *( *(%& %& & & (( BB,, 99 :: 22 8;@ 2 ; 0 2 = 0 2 < 0 2 / ; 0 = 0 < 0 / 0 31! 3 " 2 3 " / 00? 2 000? ; 00? = 00? < 00? / 00? 0 000? / 00/ / 00>!! A!! <!! 2!! <!! 8 * = ;2 = 8> 2 *( * %7 ' 6/ 1 9 : 2 ;< 8= > 8 / ( ' & 1 *+ 9 : < > = 1 & :? ;8< >!! $ 1 ' & / - 9 ' + - & * &, ( $ - $ *& $ ' 0 & 1 & $ 1 - &,, $ 7 *( *(%& %& & & (( BB!! ;; / / 00/ 00/,, 99 = = ; ;!! 4

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7 Description of the Relay Call Service % ',! AA +! *, +! *! " 5% % B 7 6 ( %!!, %, + ', % % B %! 5! - + 7, Description of the Relay Call Service %! & %!!! - + % % B + $, %!, + +,!!,! % + " + $,! $! + * 6

Graphical representation TTY Communication assistant of the Relay Call

Conventional Telefphone ORIGiN PROCESS DESTINATION Made Investments &, (

Location *( *(%& %& & & (( BB,, 99 :: < < ;; = = > > 2000-2004 FENASCOL

Organizations 2000 1800 1600 1400 1200 1000 800 600 400 200 2004-2006 0

2006 120,00% 100,00% 80,00% 60,00% 40,00% 20,00% 0,00% 2006-2008

8 Graphical representation TTY Communication assistant of the Relay Call Service TTY Computer with Internet access Conventional Telephone Conventional Telefphone ORIGiN PROCESS DESTINATION Made Investments &, ( $ - $ *& $ ' 0 & 1 & $ 1 - & Partner Investment Access Points Technology Location *( *(%& %& & & (( BB,, 99 :: < < ;; = = > > FENASCOL ALCALDÍA ETB US $118216= 21 Text telephones TTY CADES Schools Organizations EEPPM US $80776= 28 Computers 23 EPM Points Libraries Schools ,00% 100,00% 80,00% 60,00% 40,00% 20,00% 0,00% TELEFÓNICA TELECOM US $ = 238 (1490 Computers - TTY Telecom Points telecentres Compartel 7

9 Pilot projects in operation Relay Call Service Medellín - EEPPM % " < < < < 2 2 > 66!!! C 6, D C 28 access terminals Relay Call Service Bogotá ALCALDÍA / ETB % " & 2 3 > > 66,!!!,, D, 21 access points (TTY Antecedents & " 8 + $, E ", + 4 % % + 4, + 1 & C & 1!! % 8

10 Access Network %, = = 5/ = 7 +! " / F ; 5/ 2 G / 2 " 7 Selected Technologies Advantages and Disadvantages Characteristic TTY Computer Communication quality igh speed of the communication It satisfies the communication requirements Access Type of service Cumple Direct Yes Through the screen Text messages Cumple It depends on the type and speed of connection, and the capacity of the equipment Yes Through the screen Text messages, video, multimedia system 9

Selected technologies Advantages and Disadvantages Characteristic TTY Computer Universality Limited, for use only between users of TTY Open Distributed worldwide network of computers andling of calls

11 Selected technologies Advantages and Disadvantages Characteristic TTY Computer Universality Limited, for use only between users of TTY Open Distributed worldwide network of computers andling of calls It allows to make a single call in simultaneous form by equipment It allows handling of call tails Technology of last generation No Yes It allows connection to other types of networks No Yes It allows connection to Internet No Yes Possibility of connecting the system to the project of mass of Internet No Yes Services National Level Calls that are taken care of through the Relay Call Service 8, "

12 Service users C C, C C! + Benefits % + $, +, 8 +,,,!

13 0 B %, + + $, -! 1 B! -! %, -! + I +, $ + Communication Assistant (AC B & + " +, 1-1 B %,! +, 1 - &

14 Communication Assistant (AC B! - J K % " J K! + -!, B!! I B -!! %!!!, J' K I, - + I I B!! + Interlingua % 4 4 % -! , -!! %, +! "! " $ $ % % $ $! $ $ & 13

15 Use statistics ,14% 89,66% 96,25% 93,55% 97,41% 95,20% 98,00% 96,00% 94,44% 94,00% 92,00% 90,00% ,00% ,00% 0 ENERO FEBRER O MARZO ABRIL MAYO JUNIO JULIO Sesiones Entrantes Sesiones Atendidas Nivel de servicio 97,14% 89,66% 96,25% 93,55% 97,41% 95,20% 94,44% 84,00% % + F + $, Definition of indicators $,, 5? 7! %,, 5 7% -! -,,,! 5 $ 7$!!!,,! 5% 7! 2 0 % 2 0 +! % 14

Definition of indicators % $ $ % + I + $, $ $ 5$ 7, - + 1 6G >1 + G

16 Definition of indicators % $ $ % + I + $, $ $ 5$ 7, G >1 + G > 5 7 "!! - "! - + $ - 1! Consolidated indicating , % % B 7 15

17 "% %! % %!!!! ' (! %! % "!! *+ $, %!! $ $ " "! " - % " "! + -!!! $ " %! / 0! " 1! - "!!! $ 0! Thank you JESUS ERNAN ZAMBRANO RUIZ Coordinator of projects pursuit and control jhzambrano@mincomunicacionesgovco Access and Social Development wwwmincomunicacionesgovco REPÚBLICA DE COLOMBIA 16

In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:

1 ADA Best Practices Tool Kit for State and Local Governments Chapter 3 In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include: