MOLINA HEALTHCARE MEDICARE PRIOR AUTHORIZATION/PRE-SERVICE REVIEW GUIDE EFFECTIVE: 01/01/2018
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1 MOLINA HEALTHCARE MEDICARE PRIOR AUTHORIZATION/PRE-SERVICE REVIEW GUIDE EFFECTIVE: 01/01/2018 FOR MMP MEDICAID, PLEASE REFER TO YOUR STATE MEDICAID PA GUIDE FOR ADDITIONAL PA REQUIREMENTS Refer to Molina s Provider Website/Portal for specific codes that require authorization ONLY COVERED SERVICES ARE ELIGIBLE FOR REIMBURSEMENT OFFICE VISITS TO CONTRACTED/PARTICIPATING PRIMARY CARE PROVIDERS DO NOT REQUIRE PA. OFFICE VISITS TO NETWORK SPECIALISTS REQUIRE A REFERRAL FROM A PARTICIPATING PRIMARY CARE PROVIDER. EMERGENCY SERVICES DO NOT REQUIRE PRIOR AUTHORIZATION. ALL NON-PAR PROVIDER REQUESTS REQUIRE AUTHORIZATION REGARDLESS OF SERVICE. : Mental Health, Alcohol and Chemical Dependency s: o Inpatient, Partial Hospitalization; o Electroconvulsive Therapy (ECT). Cosmetic, Plastic and Reconstructive Procedures (in any setting) Durable Medical Equipment o Medicare Hearing Aides [supplemental benefit]. Contact AVESIS at 1 (800) Experimental/Investigational Procedures Genetic Counseling and Testing except for prenatal diagnosis of congenital disorders of the unborn child through amniocentesis and genetic test screening of newborns mandated by state regulations. Home health care and Home infusion, including Home PT, OT and ST: After initial evaluation plus six (6) visits per calendar year. Effective 3/1/2018 All home health care services require PA after initial evaluation. Hyperbaric Therapy Imaging, Advanced and Specialty Imaging Inpatient Admissions: Elective, Acute hospital, Skilled Nursing Facilities (SNF), Rehabilitation, Long Term Acute Care (LTAC) Facility. Long Term s and Supports: Not a Medicare covered benefit*. (*Per State benefit if MMP) Neuropsychological and Psychological Testing Non-Par Providers/Facilities: Office visits, procedures, labs, diagnostic studies, inpatient stays except for: o Emergency Department s; o Professional fees associated with ER visit and approved Ambulatory Surgery Center (ASC) or inpatient stay; o Local Health Department (LHD) services; o Other services based on State Requirements. Occupational & Physical Therapy: After Medicare therapy benefit cap has been reached for office and outpatient settings. Office-Based Procedures do not require authorization, unless specifically included in another category (i.e. advanced imaging) that requires authorization even when performed in a participating provider s office Outpatient Hospital/Ambulatory Surgery Center (ASC) Procedures Pain Management Procedures: except trigger point injections (Acupuncture is not a Medicare covered benefit). Prosthetics/Orthotics Radiation Therapy and Radiosurgery (for selected services only) Sleep Studies: (Except Home sleep studies) Specialty Pharmacy drugs Speech Therapy: After initial evaluation plus six (6) visits for office, and outpatient settings. s including Solid Organ and Bone Marrow (Cornea transplant does not require authorization) Transportation: non-emergent Air Transport. Unlisted & Miscellaneous Codes: Molina requires standard codes when requesting authorization. Should an unlisted or miscellaneous code be requested, medical necessity documentation and rationale must be submitted with the prior authorization request.
2 IMPORTANT INFORMATION FOR MOLINA HEALTHCARE MEDICARE PROVIDERS Information generally required to support authorization decision making includes: Current (up to 6 months), adequate patient history related to the requested services Relevant physical examination that addresses the problem Relevant lab or radiology results to support the request (including previous MRI, CT Lab or X-ray report/results) Relevant specialty consultation notes Any other information or data specific to the request The Urgent / Expedited service request designation should only be used if the treatment is required to prevent serious deterioration in the member s health or could jeopardize the enrollee s ability to regain maximum function. Requests outside of this definition will be handled as routine / nonurgent. If a request for services is denied, the requesting provider and the member will receive a letter explaining the reason for the denial and additional information regarding the grievance and appeals process. Denials also are communicated to the provider by telephone, fax or electronic notification. Verbal, fax, or electronic denials are given within one business day of making the denial decision or sooner if required by the member s condition. Providers and members can request a copy of the criteria used to review requests for medical services. Molina Healthcare has a full-time Medical Director available to discuss medical necessity decisions with the requesting physician. IMPORTANT MOLINA HEALTHCARE MEDICARE CONTACT INFORMATION Benefits & Benefits/ CALIFORNIA ( hours 8am-5pm local M-F, unless otherwise specified) 1 (800) (866) Pharmacy 1 (800) (866) (855) Provider Customer 1 (855) (562) (800) (310) (800) (866) Dental 1 (855) [TTY: 711] 1 (855) (877) Transportation 1 (866) (866) (855) (877) Vision 1 (800) English: 1 (888) / TTY 711 Spanish: 1 (866) / TTY 711 FLORIDA ( hours 8am-5pm local M-F, unless otherwise specified) 1 (866) (866) Pharmacy 1 (888) (866) (855) Provider Customer 1 (855) (866) (866) (800) (800) Dental 1 (855) [TTY: 711]
3 IMPORTANT MOLINA HEALTHCARE MEDICARE CONTACT INFORMATION 1 (855) (877) Transportation 1 (800) (Secure Transportation) [TTY: 711] 1 (855) (877) Vision 1 (888) English: 1 (888) / TTY: 711 Spanish: 1 (866) / TTY: 711 ILLINOIS ( hours 8am-5pm local M-F, unless otherwise specified) Prior 1 (855) (866) Pharmacy 1 (866) (866) Provider Customer 1 (855) Benefits/ 1 (877) (855) (866) Dental 1 (855) (855) (877) Transportation 1 (844) (855) (877) Vision 1 (844) English: 1 (888) / TTY 711: 1 (866) Spanish: 1 (866) / TTY 711: 1 (866) Benefits/ MICHIGAN ( hours 8am-5pm local M-F, unless otherwise specified) 1 (888) (888) (855) Provider Customer 1 (855) (248) (800) (801) (888) (888) Dental 1 (800) (855) (877) Transportation 1 (855) (855) (877) Vision 1 (888) (877) NEW MEXICO ( hours 8am-5pm local M-F, unless otherwise specified) 1 (877) (855) (855) Provider Customer 1 (855) (855) Benefits/ 1 (866) (801) (855) (888) Dental 1 (855) [TTY/TTD: 711]
4 IMPORTANT MOLINA HEALTHCARE MEDICARE CONTACT INFORMATION 1 (855) (877) Transportation 1 (888) (855) (877) Vision 1 (888) TTY 1 (877) OHIO ( hours 8am-5pm local M-F, unless otherwise specified) Prior 1 (855) (877) Pharmacy 1 (855) (866) Provider Customer 1 (855) Benefits/ (8:00 a.m. to 8 p.m. 7/days week) 1 (866) (855) (866) Dental 1 (855) (855) (877) Transportation 1 (844) (866) (My Care Members only) 1 (855) (877) Vision 1 (855) (888) SOUTH CAROLINA ( hours 8am-5pm local M-F, unless otherwise specified) Prior 1 (855) (866) Pharmacy 1 (855) (855) Benefits/ 1 (855) Provider Customer 1 (855) (8am-6pm) 1 (855) (866) Dental (DentaQuest) 1 (888) (855) (877) Transportation 1 (855) (LogistiCare) 1 (855) (866) Vision 1 (888) TEXAS ( hours 8am-5pm local M-F, unless otherwise specified) Prior 1 (855) Pharmacy 1 (866) (866) (866) Provider Customer 1 (855) (281) Benefits/ [TTY/TDD: 1 (866) or 711] 1 (866) (866) Dental 1 (855)
5 IMPORTANT MOLINA HEALTHCARE MEDICARE CONTACT INFORMATION 1 (855) (877) Transportation 1 (844) (Secure Transportation) 1 (855) (877) Vision 1 (800) Healthy Advantage Benefits/ Healthy Advantage UTAH ( hours 8am-5pm local M-F, unless otherwise specified) 1 (888) (855) (866) (888) [TTY TDD: 711] 1 (866) Provider Customer 1 (855) Dental 1 (855) (888) (866) (866) (866) (855) (877) Transportation 1 (844) (Secure Transportation) 1 (855) (877) Vision 1 (888) (877) VIRGINIA ( hours 8am-5pm local M-F, unless otherwise specified) Prior 1 (844) Benefits/ 1 (844) (801) Provider Customer 1 (844) (801) (844) Dental 1 (855) (855) (877) Transportation 1 (844) (Secure Transportation) 1 (855) (877) Vision 1 (855) Benefits/ WASHINGTON ( hours 8am-5pm local M-F, unless otherwise specified) Pharmacy 1 (800) (800) (800) (855) (800) (800) (800) Provider Customer 1 (800) (855)
6 IMPORTANT MOLINA HEALTHCARE MEDICARE CONTACT INFORMATION 1 (800) (800) Dental N/A N/A 1 (855) (877) Transportation 1 (800) (800) (855) (877) Vision 1 (888) (866) IP Auths OP Auths Benefits/ WISCONSIN ( hours 8am-5pm local M-F, unless otherwise specified) 1 (888) (877) Pharmacy 1 (888) (888) (855) (855) (801) Provider Customer 1 (855) (801) (888) (877) Dental 1 (855) (855) (877) Transportation 1 (866) (LogistiCare) 1 (855) (877) Vision 1 (888) Providers may utilize Molina Healthcare s Website at: Available features include: Authorization submission and status Claims submission and status Member Provider Directory Frequently used forms Nurse Advice Line Report
7 Molina Healthcare Medicare Prior Authorization Request Form [Please refer to Contact/FAX numbers above] Plan: Molina Medicare MEMBER INFORMATION Member Name: DOB: / / Member ID#: Phone: ( ) - Type: Elective/Routine Expedited/Urgent 1 1 Definition of Expedited/Urgent service request designation is when the treatment requested is required to prevent serious deterioration in the member s health or could jeopardize the enrollee s ability to regain maximum function. Requests outside of this definition should be submitted as routine/non-urgent. Inpatient Surgical procedures Admissions SNF LTAC REFERRAL/SERVICE TYPE REQUESTED Outpatient Surgical Procedure OT PT ST Diagnostic Procedure Hyperbaric Therapy Infusion Therapy Pain Management Other: Home Health DME Wheelchair In Office Diagnosis Code & Description: CPT/HCPC Code & Description: Number of visits requested: DOS From: / / to / / Please send clinical notes and any supporting documentation Requesting Provider Name: Servicing Provider or Facility: Contact at Requesting Provider s office: PROVIDER INFORMATION NPI#: NPI#: TIN#: TIN#: Phone Number: ( ) - Fax Number: ( ) - For Molina Use Only: Prior Authorization is not a guarantee of payment for services. Payment is made in accordance with a determination of the member s eligibility on the date of service, benefit limitations/exclusions and other applicable standards during the claim review, including the terms of any applicable provider agreement.
MOLINA HEALTHCARE MEDICARE PRIOR AUTHORIZATION/PRE-SERVICE REVIEW GUIDE EFFECTIVE: 01/01/2018
MOLINA HEALTHCARE MEDICARE PRIOR AUTHORIZATION/PRE-SERVICE REVIEW GUIDE EFFECTIVE: 01/01/2018 FOR MMP MEDICAID, PLEASE REFER TO YOUR STATE MEDICAID PA GUIDE FOR ADDITIONAL PA REQUIREMENTS Refer to Molina
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