Managing Conflicts and Dealing with Difficult People (Using Conflict Analysis Instrument for Deeper Psychological Insight )

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1 12 th November, am to 6 pm Isra Training Studio, Tardeo, Mumbai Contact Managing Conflicts and Dealing with Difficult People (Using Conflict Analysis Instrument for Deeper Psychological Insight )

2 Why should you attend this program? From petty disagreements to all out rivalries, nearly all of us know how clashing personalities in personal & professional life can affect us. Even in the most extreme cases, there's usually a way to deal with those who get under our skin. It begins with the vital insight that people around us are different from us, and that they think, feel, act and react differently. Understanding our own reactions to them, coupled with people management skills can go a long way in helping us deal with differences better.

3 How will you benefit from this program? Gain insight into psychological aspects of people and why they behave the way they do. An introduction to some difficult Personality Types which exist in every organization/social setting. A framework to deal with negative emotions arising while interacting with difficult people - anger, aggression, fear, resentment, helplessness, etc. Assess each participant s conflict management style (using Psychological Inventory) and identify its impact while dealing with difficult people. Develop specific techniques and strategies to manage conflicts and deal with difficult people more effectively.

4 Some Testimonials Complex issues of conflict management presented in an easy to understand format. Great framework to resolve conflicts. -Nishit Kumar (Head Communications & Strategic Initiatives Childline) Very educational! I can see myself more clearly now and know how to make my interactions better with people. I can handle conflict situations better now. -Kamla Toshniwal (Entrepreneur) Thank you so much for the help. It has helped me structure my thoughts and analyze myself before accessing others thoughts and actions -Priya Goenka (Manager Partnership & Alliances Loyalty Rewardz) Excellent work! Great framework to understand conflicts and also manage emotions. Sneha and Shashank are specialists and are doing an amazing job -Amit Ahuja (Chartered Accountant)

5 Trainer Credentials Sneha Shah is a Consulting Psychologist with double majors in Psychology. She has a driving passion for creating a difference. She has received immense recognition for doing path-breaking workshops in companies, at all levels of management, including leadership development and workshops for over 400 management students every year, on Personality Profiling, Leadership Training, Team Building, Communication Skills, Grooming and many others. She is certified in Emotional Intelligence Profiling, Thomas DISC Profiling, FIRO-B, MBTI, Psycho-geometrics, Neuro-Linguistic Programming (NLP), Hypnosis and others. Sneha is a certified Heal Your Life Workshop Leader and Life Coach, U.S.A She is the only professional in India, trained to practice Gottman Couples Therapy Method, Seattle-USA. Shashank Gupta is a dynamic entrepreneur, who is a qualified engineer and an MBA from a premier institute. He is a powerful facilitator, having conducted several international programs in Europe and USA. He specializes in programs such as Critical Conversations, Conflict Management, Relationships, Communication, body language and Etiquette. He is a qualified `Executive Coach for Peak Performance, Malaysia, Transactional Analysis Practitioner, Neuro-Linguistic Programming (NLP), Belbin Team Role Assessment, Psycho-Geometrics and others. Shashank is a certified Heal Your Life Workshop Leader and Life Coach, U.S.A.

6 Training Details Date: 12 th November, 2017-Sun Time: 9 am to 6 pm Venue: Isra Training Studio, Tardeo, Mumbai Contact: Training Fees Rs. 5,700/- for registration by 10 th November 2017 (Friday) Rs. 6,100/- for registration after 10 th November 2017 (Friday) Inclusive of certificate of participation, training material & lunch Attended more than 2 workshops with Isra before? Just confirm your id/cell number, and you are eligible for a 10% discount Isra Corporate Office 62, C Wing, Mittal Court, Nariman Point, Mumbai mail.isra@gmail.com Website: