we are daisy Daisy Conferencing Max Bridge charges* International charges* International toll-free access levy

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1 Daisy Conferencing Max Daisy Conferencing offers three tailored solutions to meet your business requirements. Create simple audio calls on demand with Reservationless Conferencing, audio-visual web conferences with Unified Meeting 5 or customised and managed Operator Assisted Conferences. Bridge charges* Bridge charges are applied per participant per minute for the duration of the conference. Product Country Bridge charge Reservationless Conferencing All Audio 0.04 Unified Meeting 5 (audio & web) All Web 0.08 Operator Assisted Conferencing All Operator assisted 0.10 International charges* Daisy Conferencing enables seamless participation from users based both in the UK and overseas. Choose whether your international participants dial-in from International Freephone or toll numbers, or dial them onto the call yourself. Levies for calls from international destinations are shown in the tables below. International toll-free access levy Country Number type AE United Arab Emirates International Freephone 0.18 AR Argentina International Freephone 0.12 AT Austria International Freephone 0.04 AU Australia International Freephone 0.04 BE Belgium International Freephone 0.04 BG Bulgaria International Freephone 0.12 BH Bahrain International Freephone 0.15 BR Brazil International Freephone 0.07 BY Belarus International Freephone 0.35 CA Canada International Freephone 0.04 CH Switzerland International Freephone 0.04 CL Chile International Freephone 0.18 *Bridge Charge includes UK (01/02/03) access. An additional levy will be charged for participants dialling-in from outside the UK.

2 International toll-free access levy continued Country Number type CN China International Freephone 0.13 CO Colombia International Freephone 0.20 CY Cyprus International Freephone 0.07 CZ Czech Republic International Freephone 0.11 DE Germany International Freephone 0.04 DK Denmark International Freephone 0.04 EE Estonia International Freephone 0.04 ES Spain International Freephone 0.04 FI Finland International Freephone 0.07 FR France International Freephone 0.04 GR Greece International Freephone 0.06 HK Hong Kong International Freephone 0.05 HR Croatia International Freephone 0.07 HU Hungry International Freephone 0.06 IE Ireland International Freephone 0.04 IL Israel International Freephone 0.04 IN India International Freephone 0.10 IS Iceland International Freephone 0.10 IT Italy International Freephone 0.04 JP Japan International Freephone 0.07 KR South Korea International Freephone 0.07 LT Lithuania International Freephone 0.15 LU Luxembourg International Freephone 0.04 LV Latvia International Freephone 0.06 MC Monaco International Freephone 0.06 MT Malta International Freephone 0.20 MX Mexico International Freephone 0.20 MY Malaysia International Freephone 0.05 NL Netherlands International Freephone 0.04 NO Norway International Freephone 0.04 NZ New Zealand International Freephone 0.04 PH Philippines International Freephone 0.20 PL Poland International Freephone 0.04 PT Portugal International Freephone 0.04 RO Romania International Freephone 0.15 RU Russia International Freephone 0.05 SA Saudi Arabia International Freephone 0.27 SE Sweden International Freephone 0.04

3 International toll-free access levy continued Country Number type SG Singapore International Freephone 0.04 SI Slovenia International Freephone 0.12 SK Slovak Republic International Freephone 0.10 TH Thailand International Freephone 0.10 TR Turkey International Freephone 0.10 TW Taiwan International Freephone 0.09 UA Ukraine International Freephone 0.40 US United States International Freephone 0.04 UY Uruguay International Freephone 0.10 VE Venezuela International Freephone 0.25 ZA South Africa International Freephone 0.10 International in-country toll access levy Country Number type AT Austria In-country toll number 0.04 AR Argentina In-country toll number 0.11 AU Australia In-country toll number 0.04 BE Belgium In-country toll number 0.04 BR Brazil In-country toll number 0.18 CA Canada In-country toll number 0.09 CH Switzerland In-country toll number 0.04 CN China (Toll) In-country toll number 0.18 CY Cyprus In-country toll number 0.09 CZ Czech Republic In-country toll number 0.04 DE Germany In-country toll number 0.04 DK Denmark In-country toll number 0.04 EE Estonia In-country toll number 0.04 ES Spain In-country toll number 0.04 FI Finland In-country toll number 0.04 FR France In-country toll number 0.04 GR Greece In-country toll number 0.04 HK Hong Kong In-country toll number 0.06 HR Croatia In-country toll number 0.08 HU Hungry In-country toll number 0.04 IE Ireland In-country toll number 0.04 IL Israel In-country toll number 0.04 IN India In-country toll number 0.08 IT Italy In-country toll number 0.04

4 International in-country toll access levy continued Country Number type JP Japan In-country toll number 0.04 KR South Korea In-country toll number 0.04 LT Lithuania In-country toll number 0.04 LU Luxembourg In-country toll number 0.04 LV Latvia In-country toll number 0.04 MT Malta In-country toll number 0.17 MY Malaysia In-country toll number 0.07 NL Netherlands In-country toll number 0.04 NO Norway In-country toll number 0.04 NZ New Zealand In-country toll number 0.04 PH Philippines In-country toll number 0.12 PL Poland In-country toll number 0.04 PT Portugal In-country toll number 0.05 RO Romania In-country toll number 0.04 RU Russia In-country toll number 0.04 SE Sweden In-country toll number 0.05 SG Singapore In-country toll number 0.05 SI Slovenia In-country toll number 0.04 SK Slovak Republic In-country toll number 0.08 TR Turkey In-country toll number 0.19 TW Taiwan In-country toll number 0.18 US United States In-country toll number 0.04 ZA South Africa In-country toll number 0.18 Dial-out levy Andorra United Arab Emirates Afghanistan Antigua Anguilla Albania Alaska Armenia Antilles Angola Antartica (Aust.) Argentina Samoa - (USA) Samoa - (USA) Ascension Island Austria Australia Aruba Azerbaijan Azores Bosnia - Hercegovina Barbados 0.261

5 Dial-out levy continued Barbuda Bangladesh Belgium Burkina Faso Bulgaria Bahrain Burundi Benin Bermuda Brunei - Darussalam Bolivia Brazil Bahamas Bhutan Bouvet Island Botswana Belarus Belize Canada Cocos Island Caicos Islands Congo, Democratic Republic of Central African Republic Switzerland Cote d'ivoire Cook Islands Chile Cameroon China Canary Islands Colombia Costa Rica Cuba Cape Verde Islands Christmas Island Cyprus Czech Republic Germany Djibouti Denmark Dominica Dominican Republic Algeria Ecuador Estonia Egypt Western Sahara Eritrea Spain Ethiopia Finland Fiji Falkland Islands Micronesia Faroe Islands France France, Metropolitan Gabon Granada Georgia French Guiana Ghana Gibraltar Greenland Gambia Guinea Guadeloupe Greece Grenadines S.Georgia-S.Sandwich Isls Guatemala Guam Guyana Hawaii Hong Kong Heard and McDonald Island Honduras 1.648

6 Dial-out levy continued Croatia Haiti Hungary Ibiza Indonesia Ireland Israel India British Indian Ocean Ter Iraq Iran Iceland Italy Jamaica Jordan Japan Kenya Kerghizstan Cambodia Kiribati St Kitts North Korea South Korea Kuwait Caymen Islands Kazakhstan Laos Lebanon St Lucia Liechtenstein Sri Lanka Liberia Lesotho Lithuania Luxembourg Latvia Libya Morocco Monaco Moldova Madeira Madagascar Marshall Islands Macedonia Mali Myanmar Mongolia Macau Northern Marianas Martinique Mauritania Montserrat Malta Mauritius Maldives Malawi Mexico Malaysia Mozambique Namibia New Caledonia Niger Norfolk Islands Nigeria Nicaragua Netherlands Norway Nepal Nauru Niue New Zealand Oman Panama Peru French Polynesia Papua New Guinea Philippines Pakistan 0.096

7 Dial-out levy continued Poland Pitcairn Puerto Rico Palestine Portugal Palau Paraguay Qatar Romania Russia Rwanda Saudi Arabia Solomon Islands Seychelles Sudan Sweden Singapore St. Helena Slovenia Svalbard and Jan Mayen Isl Slovakia Sierra Leone San Marino Senegal Somalia Suriname El Salvador Syria Swaziland Tobago Turks Chad Togo Thailand Tadzhikistan Tokelau East Timor Turkmenistan Tunisia Tonga Turkey Trinidad Tuvalu Taiwan Tanzania Ukraine Uganda United Kingdom United Kingdom US Minor Outlying Islands USA Uruguay Uzbekistan Vatican City State St Vincent Venezuela British Virgin Islands US Virgin Islands Vietnam Vanuatu Wallis and Futuna Islands Samoa - (Western) Yemen Mayotte South Africa Zambia Zimbabwe 0.351

8 Listen again Daisy Conferencing offers a number of additional services to allow playback and downloading of your conferences. Product Service Charge Reservationless Conferencing Call recording MP3 download one-off charge Reservationless Conferencing Call recording playback 0.05 per minute Unified Meeting 5 Hosted web and audio recording 180 per recording, per month Operator Assisted Services and Charges Daisy s Operator Assisted Conferencing offers a range of additional services to help streamline and manage your most demanding conferences.. Service Charge Type Cost Cancellation fee - less than 24h notice One off 50 Approved participant list Per participant 3.50 Communication Line One off 150 Facts Complete - Enhanced One off 150 Facts Complete - Premium One off 250 Facts Complete - Standard One off 100 Leader View Standard Level One off 250 Polling One off 150 Question & answer One off 150 Sub conference One off 150 Transcription - Express Per 30 minutes 175 Transcription - Priority Per 30 minutes 250 Transcription - Regular Per 30 minutes 200 No show fee Per participant 10 MP3 Recording Per recording 40 Encore Recording One off 40 Encore Playback 0.10 To find out more about Daisy Conferencing daisyconferencing@daisygroup.com or speak to your account manager today. All call durations will be rounded up to the next whole minute. All call charges will be rounded to 3 decimal places.

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