Communication Modes. Lipreading. Writing
|
|
- Beatrix Potter
- 6 years ago
- Views:
Transcription
1 Workshop Handout
2 Communication Modes Every deaf person is different and will possess different skills and limitations in communicating with hearing people. Deaf people will usually either speak and lipread, use pen and paper, use gesture and visual aids, use sign language or a combination of any or all of these modes when communicating with hearing people. When communicating with a deaf person, it is important to allow them to choose the mode(s) of communication used and respect their choice. Speech Some deaf people do not use speech to communicate. A deaf person s speech, if they speak at all, will vary depending on the level of their deafness, the age of onset of deafness, their education and training in speech, their confidence in using speech and the familiarity of the subject matter of the conversation. Lipreading Writing Hearing people tend to want deaf people to lipread as it allows them to communicate in the mode most comfortable to them but, in fact, not all deaf people lipread. Lipreading is a tool that may be useful in communication in certain situations. It is not the equivalent of a language or a direct replacement of listening to speech. Many sounds that are made with the voice look similar to each other on the lips and some sounds are not visible at all as they are made at the back of the throat for example. Accents, facial hair, and unclear mouth movements make lipreading even more difficult. Understanding a conversation by lipreading, therefore, is only about 30% effective. 1 Deaf people use context clues, the process of elimination, guesswork and other strategies to understand speech when lipreading. Some deaf people will choose to write and read messages on paper as their way of communicating with hearing people. Some deaf people are fluent in English. For some deaf people, though, Auslan is their first language and English is their secondary language. Like other non-native English users, some deaf people therefore, are not completely fluent in English. The grammar and structure of sign language is very different to that of English, therefore, deaf people who are not fluent in English may write English in a sequence similar to Auslan. Because deaf people have limited access to the English language, some English words and expressions, even common ones, may be unfamiliar to a deaf person. 1 Gallaudet University The Deaf Society Page 2
3 Gesture/ Visual Aids Auslan For simple messages, some deaf people will communicate their message visually either by pointing to something or using their hands and/or body to show you what they want to say. Auslan stands for AUstralian Sign LANguage and is the predominant language of the adult Deaf Community. It is a legitimate, rich and comprehensive language that consists of signs, body movement, facial expression and fingerspelling. Auslan has its own rules, grammar and structure. Auslan is a visual language and does not have a written component. Deaf people may use some of the more obviously visual signs when communicating with hearing people who do not sign or use simple signs and fingerspelling to people learning Auslan or who know minimal sign language. Technology Some deaf people rely on technology such as hearing aids to assist their communication. Hearing aids amplify sounds but do not make them clearer. Sometimes deaf people wear hearing aids to enable them to be aware of environmental noises but the hearing aids do not actually assist them in communication due to their type of hearing loss. Deaf people also use other forms of technology like a TTY (Teletypewriter- a special text telephone for deaf people), computers and text mobile phones. These types of technology can be limiting though due to the amount of time and level of written language skills required for their use The Deaf Society Page 3
4 Deafness within the Community People may be born deaf or lose their hearing for genetic reasons, as a result of ageing, or through accident or illness. Many people do not know the cause of their hearing loss. Did you know that one in five Australians - over three million people - have a significant hearing loss? 2 In Australia, 20 children per 10,000 live births will be born with a congenital sensorineural hearing loss. 3 Whilst all people are individuals, people with a hearing loss can generally be classified as either deaf or hard of hearing. The Deaf Community consists of about people in Australia, although this number is considered controversial and may be substantially more or less. 4 Deaf people are generally people who: use sign language as their primary and preferred means of communication; may or may not speak and/or lipread; participate and/or socialise within the Deaf Community; do not necessarily value hearing or want to be able to hear. like to be called Deaf ; focus on the cultural aspect of their deafness; feel proud of their language, culture and community. Hard of hearing people are generally people who: communicate by speaking, listening and lipreading with the use of technology such as hearing aids; participate and socialise within the hearing community; 2 Australian Hearing Services Australian Hearing Services Johnson, T., W(h)ither the deaf community? Population, genetics and the future of Auslan (Australian Sign Language) 2016 The Deaf Society Page 4
5 value and use the hearing that they do have to the best of their ability; may be embarrassed about their hearing loss; see deafness as a disability that limits them. focus on the physical aspect of their Deafness. Whether a person with a hearing loss comes to identify as an adult with the deaf group or the hard of hearing group will depend on a number of factors including: level of deafness (mild, moderate, severe, profound) age of onset of deafness (pre or post lingual) how they were raised (communication used within the family, type of school chosen for them, parents perception of deafness) Most hearing parents, upon discovering that their child is deaf, feel distraught and seek ways to remedy this and make the child fit into their world- the hearing world. The medical profession, whom the parents turn to at this time for advice, often supports this perception about deafness and fosters this path The Deaf Society Page 5
6 Australian Fingerspelling Alphabet For H and J the right hand only moves in the direction of the arrow The Deaf Society Page 6
7 Australian Auslan Numbers 2016 The Deaf Society Page 7
8 Communication Tips Consider the Communication Environment Arrange the room so that the speaker s face and body can be easily seen. Be aware of lighting. Good lighting on the face of the speaker is important. It allows the hard of hearing person to monitor the facial expressions, gestures, lip and body movements that provide communication clues. Try to reduce any competing or background noises. They hinder communication. When talking to the deaf or hard of hearing person: Wait until the person can see you before speaking. If necessary, touch the person to get attention. Never speak directly into the person s ear. This may distort your message and hide all visual clues, such as your facial expression. Position yourself at a normal speaking distance from the hard of hearing person. Speak slightly louder than normal, but don t shout. Remember that shouting won t make your message any clearer, and may distort it. Speak at your normal rate, maintaining the normal inflections and the up and down rhythms of your speech. Don t exaggerate lip movements. This distorts the message and makes it hard to read visual cues from your facial expression. Avoid chewing, eating or covering your mouth with your hand(s) while speaking. Clue the hard of hearing into the conversation topic whenever possible. If you suspect you are not being understood, rephrase your statement into shorter, simpler sentences. Don t keep repeating the same statement that s not getting through. Use body movements, gestures, visual clues and cues when you can. Try not to hide your eyes under sunglasses as your eyes support your message. Trim your moustache if you have one so your lips are easily visible 2016 The Deaf Society Page 8
9 Cultural Tips When you need their attention, don t use your hand to turn their face towards you. It s OK to tap on the arm or shoulder to gain a person s attention. Don t poke your finger into their arm, shoulder, etc. Distance between the people having a conversation is important. More space than usual is generally required to allow free use of hand/arm space, body language and to see everything that is taking place. It s OK to walk between two people signing to each other. They will usually just lift up their hands to continue their conversation. There is really no need to bow down to avoid blocking their view. Just be quick. Be careful with your eye contact. It is important to maintain good eye contact during conversation, avoid staring, but acknowledge you are still tuned in. Physical contact is greater with deaf people. It s part and parcel of the culture. Be aware of long goodbyes. Make an attempt to quickly wave goodbye to those you have been talking to before leaving. Don t just shout out Bye! then leave. Your absence will be noticed. Make sure there is good light when conversing. Be responsive to the deaf person asking you to move to be in better light. You will usually find groups talking in the best-lit room (e.g. kitchen). There are many, many more which cannot be covered on paper. You will pick them up as you have more contact with the Deaf Community The Deaf Society Page 9
10 Working with an Auslan Interpreter Background Information Interpreting is not a direct sign for word or a word for sign translation but, rather, a translation of meaning. Because the interpreter must first understand the message before it can be interpreted into the other language, there will be a slight time delay. Some deaf people are very used to and confident when working with an Auslan interpreter while others have rarely used them and/or may know very little about working with an interpreter. The interpreter may sometimes need to interrupt the conversation to ask for further information such as the spelling of a name or the clarification of the meaning of a term or phrase. The arrangements of the room for an interpreting situation are important including the lighting and seating/standing positions of those involved. Interpreters should follow a professional Code of Ethics. The ASLIA Code of Ethics 5 are: PROFESSIONAL CONDUCT Australian Sign Language Interpreters (hereinafter called Interpreters ) shall be unobtrusive, but firm and dignified at all times. All participants in the interpreted setting shall be considered clients of the Interpreter. CONFIDENTIALITY Interpreters shall keep all assignment related information confidential. COMPETENCE Interpreters shall accept assignments using discretion with regard to skill, setting and clients involved. IMPARTIALITY Interpreters shall not counsel, advise or interject personal opinions. 5 Australian Sign Language Interpreters Association The Deaf Society Page 10
11 ACCURACY Interpreters shall render the message faithfully, always conveying the content of the message and the spirit of the speaker, using language most readily understood by the person(s) whom they serve. EMPLOYMENT Interpreters shall request compensation for services in a professional and judicious manner. PROFESSIONAL DEVELOPMENT Interpreters shall continually strive to maintain and further their knowledge, skill and professional competence. PROFESSIONAL SOLIDARITY Interpreters shall support and further the interests of their profession and colleagues by fostering trust and mutual respect. PROFESSIONAL INDEPENDENCE When making public statements Interpreters shall clarify if speaking as a private individual or an authorised representative of the Australian Sign Language Interpreters Association. Tips When Working with an Auslan Interpreter Do not direct questions or comments to the interpreter during the assignment. Look directly at and speak in first person directly to the deaf person rather than saying to the interpreter tell him... or ask her... Ask the deaf person and the interpreter to decide on the best room arrangements to ensure the communication can happen effectively. Relax, speak at your normal pace and act as naturally as possible. Provide the interpreter with any notes, handouts or agenda items before the appointment. Interpreters are human and cannot be expected to interpret all day adequate rest breaks are essential. Occupational Health and Safety procedures need to be followed check with the booking agency or interpreter for more information. For more information visit: The Deaf Society Page 11
12 NRS Training Information National Relay Service Do you want to make sure that your business or agency can contact customers who are deaf, hard of hearing or speech-impaired? Do you have deaf, hard of hearing or speech-impaired friends or family? Then the National Relay Service (NRS) can help you! Depending on your particular needs you can choose one of the following relay call options: Internet relay which is text based using the internet Captioned relay for people who can t hear but can speak SMS relay if you want to use a mobile phone Video relay prefer to make calls using Auslan Type and Read can t hear and don t use my voice Speak and Read I can t hear but can speak Type and Listen - I can t speak but can hear Speak and Listen I m hard to understand on the phone Calling an NRS user I want to call someone with a hearing or speech impairment The National Relay Service is a phone solution for people who are deaf, hard of hearing or speech-impaired, and the people who want to contact them. Equipment What you need to make a relay call depends on your particular requirements. You need to work out which relay call option is most appropriate for your circumstances. You can make these calls from a desktop computer, laptop. Tablet or smartphone with a working internet connection. Some deaf, hard of hearing or speech-impaired people still use a special phone called a TTY (telephone typewriter). You can use just a regular phone or the NRS app to make or receive NRS calls. Confidentiality and costs All conversations are protected by privacy laws. The person making the call pays about the same as a local call, and there is no cost to the person receiving the call. Want to know more? Call the NRS Helpdesk today! We can provide you with: Help to make sure your organisation is comfortable using the NRS with customers who are deaf, hard of hearing or speech-impaired Materials such as posters, brochures and fact sheets for both staff and customers Free information sessions 2016 The Deaf Society Page 12
13 Contact the National Relay Service Helpdesk Voice: (free from landlines) TTY: (free) Fax: (free) SMS: Web: Mail: Level 2, 10 Mallett St Camperdown NSW 2050 On 4 July 2014, relayservice.gov.au conforms to Web Content Accessibility Guidelines 2.0 Level AA conformance. Follow NRS on Facebook Follow NRS on Twitter 2016 The Deaf Society Page 13
14 Employment Assistance Fund (EAF) The Employment Assistance Fund provides government funding to assist employers of people with disability or a mental health condition to purchase a range of work-related modifications and services for those staff. The fund is administered by JobAccess. The funding can include access to workplace training and interpreting to encourage employment of deaf and hard of hearing staff. This DAT training provides knowledge and strategies for improving the interaction between deaf, hard of hearing and hearing people in the workplace. The EAF is also available to existing employees if they have had a change in duties, career progression, change in disability and/or a new modification becomes available that would increase their productivity. Some deaf and hard of hearing employees may benefit greatly by using communication devices (such as smart phones and tablets), deaf friendly workplace and personal visual alarms, telephones, pagers, or any other identified needs, which are free of cost to the employer. JobAccess advisors are a team of friendly professionals who provide advice on all matters relating to the employment of people with disability. The Employment Assistance Fund Guidelines are available from the JobAccess website: or contact JobAccess on The Deaf Society Page 14
15 Equity for deaf people The Deaf Society has been providing specialist support services and programs for people who are deaf, deafblind and hard of hearing, and their families since Services include individual support and referral, independent living skills training, Auslan (Australian Sign Language) interpreting, courses delivered in Auslan, Auslan courses, employment service, deaffriendly families program, deaf awareness training, translation service, deaf community development and support, advocacy and outreach to regional NSW. We are a Registered Training Organisation (RTO) and Disability Employment Service (DES) provider. We provide services across NSW, with offices located in Parramatta, Newcastle, Niagara Park (Central Coast), Boambee (Coffs Harbour), Lismore, Tamworth and Albion Park Rail (South Coast). We also provide services regularly in Nowra, Orange, Pt Macquarie and Tweed Heads. TTY: (02) Fax: (02) Tel: (02) info@deafsociety.com Web: Auslan Courses The education department of the Deaf Society offers community and accredited Auslan courses, including Certificates II, III, and IV in Auslan and the Diploma of Auslan. For more information education@deafsociety.com or go to For more Deaf Awareness Training The Deaf Society offers a range of informative and practical Deaf Awareness Training programs designed to improve understanding of communication within workplaces and provides an awareness of the Deaf community, language and its culture. To find out more, dat@deafsociety.com. \\dsparfs01\education\dat\handouts\dat Course Information Book word version v2.docx
easy read Your rights under THE accessible InformatioN STandard
easy read Your rights under THE accessible InformatioN STandard Your Rights Under The Accessible Information Standard 2 1 Introduction In July 2015, NHS England published the Accessible Information Standard
More informationSensitivity Training: Hearing Loss
Sensitivity Training: Hearing Loss Deafness and Hard of Hearing The Center for Disease Control and Prevention (CDC) refer to hard of hearing conditions as those that affect the frequency and/or intensity
More informationThe ABC s of Working with Deaf People
The ABC s of Working with Deaf People This handout is courtesy of Communications Services for the Deaf. Anything from Behind: Never do anything from behind without first letting the person who is Deaf
More informationeasy read Your rights under THE accessible InformatioN STandard
easy read Your rights under THE accessible InformatioN STandard Your Rights Under The Accessible Information Standard 2 Introduction In June 2015 NHS introduced the Accessible Information Standard (AIS)
More informationAccessibility. Serving Clients with Disabilities
Accessibility Serving Clients with Disabilities Did you know that just over 15.5% of Ontarians have a disability? That s 1 in every 7 Ontarians and as the population ages that number will grow. People
More informationProcedure on How to Access Translation and Interpretation Services and Good Practice Guidelines
Procedure on How to Access Translation and Interpretation Services and Good Practice Guidelines Author Corporate Strategy & Policy Manager, Yorkshire & Humber Commissioning Support Unit Date August 2014
More informationIn this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:
1 ADA Best Practices Tool Kit for State and Local Governments Chapter 3 In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:
More informationTips on How to Better Serve Customers with Various Disabilities
FREDERICTON AGE-FRIENDLY COMMUNITY ADVISORY COMMITTEE Tips on How to Better Serve Customers with Various Disabilities Fredericton - A Community for All Ages How To Welcome Customers With Disabilities People
More informationADA Business BRIEF: Communicating with People Who Are Deaf or Hard of Hearing in Hospital Settings
U.S. Department of Justice Civil Rights Division Disability Rights Section Americans with Disabilities Act ADA Business BRIEF: Communicating with People Who Are Deaf or Hard of Hearing in Hospital Settings
More informationInteracting with people
Learning Guide Interacting with people 28518 Interact with people to provide support in a health or wellbeing setting Level 2 5 credits Name: Workplace: Issue 1.0 Copyright 2017 Careerforce All rights
More informationAWARENESS INTERACTION TRAINING
Law Enforcement Officer s AWARENESS and INTERACTION TRAINING for Deaf / Hard of Hearing And other Disabilities Gary W. Talley Community Services Manager 1 GOAL: To improve interaction between Law Enforcement
More informationDirector of Testing and Disability Services Phone: (706) Fax: (706) E Mail:
Angie S. Baker Testing and Disability Services Director of Testing and Disability Services Phone: (706)737 1469 Fax: (706)729 2298 E Mail: tds@gru.edu Deafness is an invisible disability. It is easy for
More informationA Guide for Effective Communication in Healthcare Patients
A Guide for Effective Communication in Healthcare Patients It is important for your health and well-being that you communicate clearly with your doctors and staff. Asking questions can avoid mistakes and
More informationIS A TWO WAY STREET BETTER COMMUNICATION HABITS A GUIDE FOR FAMILY AND FRIENDS
Communication IS A TWO WAY STREET BETTER COMMUNICATION HABITS A GUIDE FOR FAMILY AND FRIENDS Good communication builds GOOD RELATIONSHIPS. The sense of hearing is a vital link to the world a source of
More informationBest Practices for Providing Assistance to Customers with Disabilities. A resource tool
Best Practices for Providing Assistance to Customers with Disabilities A resource tool This document and other Canadian Transportation Agency publications are available on our website at www.cta.gc.ca.
More informationThe power to connect us ALL.
Provided by Hamilton Relay www.ca-relay.com The power to connect us ALL. www.ddtp.org 17E Table of Contents What Is California Relay Service?...1 How Does a Relay Call Work?.... 2 Making the Most of Your
More informationYMCA of Oakville. Accessibility Standard for Customer Service. Training Workbook
YMCA of Oakville Accessibility Standard for Customer Service Training Workbook Contents The following workbook contains valuable information about the Accessibility Standard for Customer Service. Information
More informationTips When Meeting A Person Who Has A Disability
Tips When Meeting A Person Who Has A Disability Many people find meeting someone with a disability to be an awkward experience because they are afraid they will say or do the wrong thing; perhaps you are
More informationMA 1 Notes. Deaf vs deaf p. 3 MA1 F 13
Name Period MA 1 Notes Fingerspelling Consider frngerspelling to be like your handwriting. Being clear is vital to being understood, be confident enough not to worry, whether each letter is exactly right,
More informationProcedure on How to Access Translation and Interpretation Services and Good Practice Guidelines. April 2015
Procedure on How to Access Translation and Interpretation Services and Good Practice April 2015 Authorship : Committee Approved : CSU Corporate Strategy & Policy Manager Senior Management Team Approved
More informationI Can t Hear You Communication Skills for Hard of Hearing People And
If I Can t See You, I Can t Hear You Communication Skills for Hard of Hearing People And Those Around Them Learning better communication skills starts with understanding what the issues are. What symptoms
More informationWorking with Interpreters Controlled Document
CS Policy 21 Working with Controlled Document Version: 3 Date of approval: 17.03.2014 Date of next review: 20.01.2017 1. Purpose This policy sets out CatholicCare s commitment to the provision of interpreter
More informationMeeting someone with disabilities etiquette
Meeting someone with disabilities etiquette Many people unsure how to go about meeting someone with a disability because they don t want to say or do the wrong thing. Here are a few tips to keep in mind
More information2018 Municipal Elections Accessibility Plan
Dated this 17 th day of September, 2018. This Plan is for use in the 2018 Municipal Elections in conjunction with the Municipality of St.-Charles Multi-Year Accessibility Policy. Page 1 of 11 Table of
More informationI. Language and Communication Needs
Child s Name Date Additional local program information The primary purpose of the Early Intervention Communication Plan is to promote discussion among all members of the Individualized Family Service Plan
More informationMA 1 Notes. moving the hand may be needed.
Name Period MA 1 Notes Fingerspelling Consider frngerspelling to be like your. Being clear is vital to being understood, be enough not to worry, whether each letter is exactly right, and be able to spell
More informationVirginia Beach Police Department General Order Chapter 11 Patrol Operations
Operational General Order SUBJECT 11.05 Communicating with People who are Hearing Impaired Virginia Beach Police Department General Order Chapter 11 Patrol Operations DISTRIBUTION ALL BY THE AUTHORITY
More informationCommunication services for deaf and hard of hearing people
Communication services for deaf and hard of hearing people 2 3 About this leaflet This leaflet is written for deaf, deafened and hard of hearing people who want to find out about communication services.
More informationAccessibility Standard for Customer Service:
Accessibility Standard for Customer Service: Employee Tips It has been said that it is not our differences that are the problem; it is our responses to differences. Manitoba s new accessibility standard
More informationTeaching students in VET who have a hearing loss: Glossary of Terms
Teaching students in VET who have a hearing loss: Glossary of s As is the case with any specialised field, terminology relating to people who are deaf or hard of hearing can appear confusing. A glossary
More informationYour Individual Management Plan
University Teaching Trust Your Individual Management Plan Patient name: Salford Audiology Services Pendleton Gateway 0161 206 1571/1568/1569 audiology@srft.nhs.uk G15000000W. Design Services, Salford Royal
More informationHow to apply for Access to Work (AtW) online: (Correct as of September 2018)
This is information to help you apply for AtW. It is worth reading all of this before you start applying because it will help you be prepared with your answers, and gives you suggestions about how to explain
More informationEffective Communication
Page 1 of 5 U.S. Department of Justice Civil Rights Division Disability Rights Section Effective Communication The Department of Justice published revised final regulations implementing the Americans with
More informationDisability Services. Handbook for Deaf Students Using Interpreter Services/ Note-Taker Services. ...A Department in the Division of Student Affairs
Disability Services...A Department in the Division of Student Affairs Handbook for Deaf Students Using Interpreter Services/ Note-Taker Services Available in Alternative Format Upon Request September 2006
More information(Signature) British Sign Language
(Signature) British Sign Language BSL Level 1 Week 1 Aim: to introduce learners to BSL, course, tutor and learners On arrival please write your first name on the flip chart large enough for people to read
More informationGetting it right for Deaf customers
Getting it right for Deaf customers Bob Marsh UK Business Development Manager Deaf Awareness Trainer Clarion UK Aims of the Masterclass To develop an appropriate level of awareness so that Prime Providers
More informationSUPPORTING TERTIARY STUDENTS WITH HEARING IMPAIRMENT
SUPPORTING TERTIARY STUDENTS WITH HEARING IMPAIRMENT SUPPORTING TERTIARY STUDENTS WITH HEARING IMPAIRMENT What is HI? Hearing impairment (HI), deaf or hard of hearing refers to reduced abilities in perceiving
More informationMechanicsburg, Ohio. Policy: Ensuring Effective Communication for Individuals with Disabilities Policy Section: Inmate Supervision and Care
Tri-County Regional Jail Policy & Procedure Policy: Ensuring Effective Communication for Individuals with Disabilities Policy Section: Inmate Supervision and Care Tri-County Regional Jail Mechanicsburg,
More informationRIGHTS OF DEAF AND HARD OF HEARING PEOPLE IN ENTERTAINMENT
(800) 692-7443 (Voice) (877) 375-7139 (TDD) www.disabilityrightspa.org RIGHTS OF DEAF AND HARD OF HEARING PEOPLE IN ENTERTAINMENT If you are DEAF or HARD OF HEARING, you have a right to clear, effective
More informationCreating your Family Emergency Communication Plan starts with one simple question: What if?
CREATE YOUR FAMILY EMERGENCY COMMUNICATION PLAN Creating your Family Emergency Communication Plan starts with one simple question: What if? What if something happens and I m not with my family? Will I
More informationInformation, Guidance and Training on the Americans with Disabilities Act
National Network Information, Guidance and Training on the Americans with Disabilities Act Call us toll-free 1-800-949-4232 V/TTY Find your regional center at www.adata.org Effective Communication Revised
More informationACCESSIBLE CUSTOMER SERVICE: USE OF ASSISTIVE DEVICES BY THE GENERAL PUBLIC
ADMINISTRATIVE PROCEDURE Approval Date 2014 Review Date 2019 Contact Person/Department Superintendent of Specialized Services Replacing All previous policies Page 1 of 5 Identification BD-2082 ACCESSIBLE
More informationThe Oxford Auditory Implant Programme Cochlear Implant Summary Information for adult patients
The Oxford Auditory Implant Programme Cochlear Implant Summary Information for adult patients Thank you for coming for your cochlear implant assessment. Following your assessment, we have agreed that you
More informationIt all adds up. A guide for healthcare staff on supporting patients with a dual sensory loss
It all adds up A guide for healthcare staff on supporting patients with a dual sensory loss Contents 1 Supporting patients with a dual sensory loss What is a dual sensory loss? Identifying patients with
More informationA qualified interpreter is one who, via an onsite appearance or a video remote interpreting service (VRI), can:
CHAPTER: Page 1 of 6 12.0 Introduction Title II of the Americans with Disabilities Act (ADA) prohibits discrimination in the services, programs, and activities of all state and local governments on the
More informationVideo Relay Interpreting (VRI) via Skype
On Demand Service Scheduled Booking Service Video Relay Interpreting (VRI) via Skype Victoria (SLC VIC) enables Deaf, hard of hearing and hearing people to communicate by providing interpreting services
More informationThe Canadian Hearing Society gratefully acknowledges The Law Foundation of Ontario for its financial support of this project.
The Canadian Hearing Society gratefully acknowledges The Law Foundation of Ontario for its financial support of this project. THE CANADIAN HEARING SOCIETY HEAD OFFICE 271 Spadina Road, Toronto, Ontario
More informationCommunication Options and Opportunities. A Factsheet for Parents of Deaf and Hard of Hearing Children
Communication Options and Opportunities A Factsheet for Parents of Deaf and Hard of Hearing Children This factsheet provides information on the Communication Options and Opportunities available to Deaf
More informationCommunication. Jess Walsh
Communication Jess Walsh Introduction. Douglas Bank is a home for young adults with severe learning disabilities. Good communication is important for the service users because it s easy to understand the
More informationUNDERSTANDING HEARING LOSS
UNDERSTANDING HEARING LOSS How Do We Hear? Our ears are divided into three parts: The outer ear, the middle ear and the inner ear. See information sheet: Our Ears and How We Hear How Many People Have a
More informationPeer Support Meeting COMMUNICATION STRATEGIES
Peer Support Meeting COMMUNICATION STRATEGIES Communication Think of a situation where you missed out on an opportunity because of lack of communication. What communication skills in particular could have
More informationUse of Assistive Devices by the General Public Procedure Page 1 of 6
for Policy No. 1.4 Page 1 of 6 RATIONALE: The Board will welcome all members of the school and the broader community to our facilities by committing our staff and volunteers to providing services that
More informationb. Entities that lease or rent space for their events but have no permanent public office or facility must also follow Title III of the ADA.
To Whom it May Concern: The National Association of the Deaf (NAD) seeks to ensure that all theaters, concert halls, or other places of exhibition or entertainment understand their legal obligations with
More informationSupporting students who are deaf or have hearing impaired
Supporting students who are deaf or have hearing impaired In addition to general issues, listed in earlier sections, supporting students who are deaf or have a hearing impairment requires an awareness
More informationINTRODUCTION. Just because you know what you re talking about doesn t mean that I do
INTRODUCTION Just because you know what you re talking about doesn t mean that I do Participant in Monaghan Age Friendly strategy consultation Monaghan Age Friendly alliance is in existence since September
More informationComments from Deaf Australia in response to the National Mental Health and Disability Employment Strategy Discussion Paper
Comments from Deaf Australia in response to the National Mental Health and Disability Employment Strategy Discussion Paper Deaf Australia Inc. welcomes the opportunity to comment on the National Mental
More informationDRAFT. 7 Steps to Better Communication. When a loved one has hearing loss. How does hearing loss affect communication?
UW MEDICINE PATIENT EDUCATION 7 Steps to Better Communication When a loved one has hearing loss This handout gives practical tips to help people communicate better in spite of hearing loss. How does hearing
More informationHearing Words and pictures Mobiles are changing the way people who are deaf communicate *US sign language For people who are deaf or have moderate to profound hearing loss some 278 million worldwide, according
More informationNeed to make a phone call to someone who has a hearing loss or speech disability? Connected. Relay New Hampshire! relaynewhampshire.
Need to make a phone call to someone who has a hearing loss or speech disability? Getwith Connected Relay New Hampshire! relaynewhampshire.com Bring people together with RELAY NEW HAMPSHIRE HOW DOES RELAY
More informationThe Supreme Court of South Carolina
The Supreme Court of South Carolina RE: Amendments to South Carolina Appellate Court Rules ORDER Pursuant to Art. V, 4 of the South Carolina Constitution, the South Carolina Appellate Court Rules are amended
More information1. POLICY: 2. DEFINITIONS
1. POLICY: APEX is committed to providing our services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same
More information3/30/2018. Breaking Down Communication Barriers: Communication with Patients Who Are Deaf, DeafBlind or Hard of Hearing.
Breaking Down Communication Barriers: Communication with Patients Who Are Deaf, DeafBlind or Hard of Hearing Kim Davis Advocacy Specialist Care Plan Development and Cultural Diversity NNFA/NALA 2018 Spring
More informationActions Speak Louder!
Actions Speak Louder! 21 Skits Related to Hearing Loss Plus Tips for Creating a Dynamic Performance By Sam Trychin, Ph.D. Another book in the Living With Hearing Loss Series 1991, Revised edition, 2003
More informationMaking Sure People with Communication Disabilities Get the Message
Emergency Planning and Response for People with Disabilities Making Sure People with Communication Disabilities Get the Message A Checklist for Emergency Public Information Officers This document is part
More informationQualification Specification
Qualification Specification Level 2 Award in Communicating and Guiding with Deafblind People 500/9574/2 Sept 2018 Aug 2019 QUALIFICATION SPECIFICATION Signature Level 2 Award in Communicating and Guiding
More informationYes! CUSTOMER SERVICE CUSTOMER SERVICE. Why bother? Who are our Internal Customers? Do We Have CUSTOMERS? at AEOA. AEOA s mission
CUSTOMER SERVICE at AEOA Why? Who? What? How? When? Why? Why? CUSTOMER SERVICE AEOA s mission AEOA strengthens communities by providing opportunities to people experiencing social and economic challenges.
More informationCommunicating with hearing aid users. Advice on contributing to successful communication
Communicating with hearing aid users 5 Advice on contributing to successful communication This is the fifth in a series of brochures from Widex on hearing and hearing-related matters. Communication The
More informationDeaf Solutions 3 Level 1 Handout Information 1. How to Learn BSL. Introduction
How to Learn BSL Introduction This fact sheet contains information about communicating with Deaf people, the Deaf Community and British Sign Language (BSL). It also tells you briefly about other ways Deaf
More informationProviding Equally Effective Communication
Providing Equally Effective Communication 4 th Annual Marin Disaster Readiness Conference June 19 th, 2012 What Do We Mean by Effective Communication? For non-english speakers; some individuals for whom
More informationNational Relay Service: The Deaf Perspective DISCUSSION PAPER
National Relay Service: The Deaf Perspective DISCUSSION PAPER Purpose This discussion paper National Relay Service: The Deaf Perspective has been written with the intention of generating feedback from
More informationBreaking the sound barrier. A guide to recruiting and supporting deaf colleagues
Breaking the sound barrier A guide to recruiting and supporting deaf colleagues Our vision is a world without barriers for every deaf child. Contents General information on deafness 4 Communication tips
More informationEffective Communication: The ADA and Law Enforcement
Effective Communication: The ADA and Law Enforcement will begin at 12:30 PM ET 1 1 About Your Hosts TransCen, Inc. Improving lives of people with disabilities through meaningful work and community inclusion
More informationEffective Communication: The ADA and Law Enforcement
Effective Communication: The ADA and Law Enforcement will begin at 12:30 PM ET 1 About Your Hosts TransCen, Inc. Improving lives of people with disabilities through meaningful work and community inclusion
More informationThe Salvation Army Brevard County Domestic Violence Program Auxiliary Aids & Services Plan
The Salvation Army Brevard County Domestic Violence Program Auxiliary Aids & Services Plan Policy: The Salvation Army DVP shall make every effort to provide services to eligible individuals regardless
More informationTo learn more, visit the website and see the Find Out More section at the end of this booklet.
Loving Your Child, Learning How to Help Congratulations! As a parent of a precious baby or young child, you have a wonderful journey ahead. The fact that your child has a hearing loss is only one part
More informationFORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED
FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED By: Inspector Marx Howell, BS (ret.) Unfortunately, I had not given much thought to the use of hypnosis with a deaf or hearing impaired individual until
More informationLanguage Services Program
Language Services Program Objectives Understand the importance of language services and its role in attaining equitable health. Improve patient care and safety and boost patient satisfaction. Understand
More informationWhat happens when we can t communicate? Managing difficult communication challenges
What happens when we can t communicate? Managing difficult communication challenges Alicia Mould Speech and Language Therapist alicia.mould@sth.nhs.uk 1 Aims To improve the experience of health care for
More informationCommunication Skills Assessment
Communication Skills Assessment John Smith Prepared for whoever wants it Assessor: Roger C. Williams Filename: Test Instrument The Communication Skills Assessment assesses an individual s relative strengths
More informationAudiology - Hearing Care Torbay and South Devon. Before you receive your hearing aid
Audiology - Hearing Care Torbay and South Devon Before you receive your hearing aid How our ears work Our ears are divided into three sections, the outer ear, middle ear and inner ear (see diagram opposite).
More informationJoining Forces NJ DVRS and PEPNet Northeast to Train One Stop Centers
Joining Forces NJ DVRS and PEPNet Northeast to Train One Stop Centers August 23, 2010 Josie Durkow, PEPNet Northeast josie.durkow@pepnet.org Nancy Yarosh, NJ DVRS nancy.yarosh@dol.state.nj.us Regional
More informationWatermelon. NGT User Experience Survey 2018
NGT User Experience Survey 2018 Introduction and Background Background and Objectives The NGT Service enables people with hearing and/or speech impairments to communicate with others over the phone, using
More informationCertificate II in Auslan. Course Information Guide Semester
Course Information Guide Semester 2 2016 Education & Training is the education department of the Deaf Society. RTO Code: 91243 Updated 20 June 2016 This guide is meant to be read in conjunction with the
More informationVERMONT SUICIDE PREVENTION & INTERVENTION PROTOCOLS FOR PRIMARY CARE PROFESSIONALS
VERMONT SUICIDE PREVENTION & INTERVENTION PROTOCOLS FOR PRIMARY CARE PROFESSIONALS CONTEXT & RESOURCES RESPONDING TO A THREAT OF SUICIDE: IN PERSON RESPONDING TO A THREAT OF SUICIDE: REMOTELY RESPONDING
More informationSource and Description Category of Practice Level of CI User How to Use Additional Information. Intermediate- Advanced. Beginner- Advanced
Source and Description Category of Practice Level of CI User How to Use Additional Information Randall s ESL Lab: http://www.esllab.com/ Provide practice in listening and comprehending dialogue. Comprehension
More informationInvolving people with autism: a guide for public authorities
People with autism frequently don t receive the services and support that they need and they are usually excluded from the planning and development of services and policies. This needs to change. This
More informationInterpreter Services. How to Effectively Work with Interpreters and Translators to Communicate with Your Patients. UWMC Interpreter Services 1
Interpreter Services How to Effectively Work with Interpreters and Translators to Communicate with Your Patients UWMC Interpreter Services 1 What Are UWMC Interpreter Services? l We help provide equal
More informationOverview. Video calling today. Who we are 8/21/12. Video Quality and Interoperability across Videophones Today and in the Future
Overview Video Quality and Interoperability across Videophones Today and in the Future Christian Vogler and Norman Williams Technology Access Program, Gallaudet University Who we are The state of video
More informationMy handbook. Easy English
My handbook Easy English Wellways National Consumer and Carer Advisory Committee 2017 helped write your handbook. Thank you! Wellways Australia Limited 2018 In your handbook We are Wellways...5 Who is
More informationEXAMPLE MATERIAL ETHICAL COMPETENCY TEST. National Accreditation Authority for Translators and Interpreters (NAATI) SAMPLE QUESTIONS AND ANSWERS
National Accreditation Authority for Translators and Interpreters (NAATI) ETHICAL COMPETENCY TEST SAMPLE QUESTIONS AND ANSWERS TYPE A - QUESTIONS AND ANSWERS How does the AUSIT code of Ethics define Accuracy
More informationDeaf Society Interpreting Terms & Conditions
Deaf Society Interpreting Terms & Conditions Contents Introduction... 2 Privacy... 2 How to book... 2 Number of interpreters required... 3 Recruitment and selection of interpreters... 3 NDIS Customers...
More informationQuestion 2. The Deaf community has its own culture.
Question 1 The only communication mode the Deaf community utilizes is Sign Language. False The Deaf Community includes hard of hearing people who do quite a bit of voicing. Plus there is writing and typing
More informationYour New Life. starts now
Your New Life starts now A Short Guide to your New Hearing Devices Back to where you belong... Your sense of hearing is a vital link to your world a source of pleasure, and information and communication.
More informationWorking With Employers
Working With Employers A workshop presented for PEN International by Linda Iacelli and John Macko June 23, 2003 Center on Employment National Technical Institute for the Deaf Rochester, NY Agenda for the
More informationCopyright 2008 Communication Matters / ISAAC (UK)
In any medical or nursing setting you may come across a patient whose speech is difficult for you to understand. There might be times when you wonder whether the patient is able to fully understand what
More informationUNDERSTANDING MEMORY
Communication Chain UNDERSTANDING MEMORY HEARING EXPRESSION thoughts/ ideas ATTENTION select words to use speech production FEEDBACK Hello, how are you? Communication Chain The Communication Chain picture
More informationThe bloom guide to better hearing. Find out what you need to know about hearing loss and hearing aids with this helpful guide
The bloom guide to better hearing Find out what you need to know about hearing loss and hearing aids with this helpful guide Let us help you find the best solution for your hearing Coming to terms with
More informationChildren under 6 who have Dysfluent Speech (Stammering/Stuttering).
Patient Information Leaflet Children under 6 who have Dysfluent Speech (Stammering/Stuttering). Information for parents, teachers and carers For more information, please contact Speech & Language Therapy
More information4. Assisting People Who Are Hard of Hearing
4. Assisting People Who Are Hard of Hearing 1) Basic Points Smile and be considerate First of all, smile and greet once you make eye contact with the person you are about to assist. Even if he or she cannot
More informationHill Country Intergroup Deaf Access Committee: Questions and Answers about us!! Below are some questions that are frequently asked about DAC:
Hill Country Intergroup Deaf Access Committee: Questions and Answers about us!! The HCIA Deaf Access Committee exists to help Deaf people who want to get sober or stay sober be able to to that. We believe
More information