The Tutbury Practice Patient Forum

Transcription

1 The Tutbury Practice Patient Forum Minutes of the Meeting Held on Wednesday, Wednesday 13th July 2016 at 13.00hours Meeting held in the Village Hall, Monk Street, Tutbury. Present. Patient Representation: JG Chair, JB Secretary, Sheila B, Carol H, RH, EJ, JJ, SM, RR, JS, BW, KW. Practice Representation: RB, Practice Manager. ZS, Receptionist. Pharmacy Representation: JW Dean and Smedley, Tutbury. 1. Introductions and Welcome by JG, Chair. The meeting was opened by JG welcoming everybody present, especially to ZS who was attending for the first time. 2. Apologies for Absence. Apologies had been received from: Patient Representation: MB, AG, Jenny B, BC, MC, MH, CH, FT. Pharmacies Representation: LF, Good Life Pharmacy. 3. Approval of the Minutes from the Meeting held on 18 th May There were no issues raised so BW proposed approval which was seconded by RR. The Minutes were signed by JG as being a true record of the proceedings. 4. Matters Arising from the Meeting held on 18 th May There were four matters arising and these were: The parking issues outside the surgery and its potential obstruction for emergency vehicles. No further action has been carried out on this topic since the last meeting. One idea was to contact Burton Fire Service for their advice. Mental Health Event. On Friday 20 th May the East Staffs Patient Board held their second event called Let s Talk Mental Health. There had been a good turnout of both exhibitors and the public. The feedback afterwards was very positive especially with one of the speakers who showed a video blog of her journey through mental illness. The report on the event has still to be written and when available it will be distributed. 1 P a g e

2 The deferrers Health Event for Year 9 students. The third deferrers health event for Year 9 students was held on the 23 rd and 24 th June. This year the presenters were: 1. The Army for the Leadership sessions. 2. The O'Connor Gateway Trust in Burton for the Drugs and Alcohol Awareness sessions, (These presentations were given by people who are in recovery). 3. Burton Albion Community Trust for the Nutrition sessions. 4. St John s Ambulance on how to carry out the procedure for putting a patient into The Recovery Position, and other associated techniques. 5. The South Staffordshire Network for Mental Health for the Mental Health sessions. Approx. 350 students attended the 2day event and the feedback from the presenters, school, students and visitors was very encouraging. The student feedback results, from each session, have already been analysed and forwarded to each of the presenters. The initial report has been written and once complete it would be distributed to all. JB raised the issue of donations to the charity based organisations that had given their time free of charge. It was agreed by all members present that those organisations should be given a donation equal to that of previous years. JB will arrange. EJ commented that due to the pressures younger people are facing nowadays the subject of mental health should play a higher role within the curriculum of the Academy. Zoe indicated assistance was available when she was in the sixth form. KW had attended the event and had been very impressed with both the presenters and the students. JB indicated that the Academy wished the Forum to put on the event again in July 2017 when there will be students in Year 9. It was agreed that the size of the current classrooms would not be feasible for such large sessions. However, it was anticipated that newer larger rooms should be available on the campus by then. Pilot test regarding medical records. At a previous Forum meeting RB mentioned that under the new GP Contract there is a requirement for the Practice to provide a patient with more than their summary medical details. This was discussed in some more detail and following a request from RB for volunteers to pilot test this on line FT, RR and BC agreed to do this. Unfortunately to date this meeting hasn t been held. There were no further matters arising that would not be covered by the agenda 2 P a g e

3 5. Practice Update. RB firstly introduced ZS, who started as receptionist on 14 th December KW wanted to have noted how good ZS is at her job, always cheerful and helpful. The members agreed with this comment and also indicated that it also applied to the other new receptionist, Claire, who started in January Zoe thanked the members for their comments and will also inform Claire. Another staff member SW has been approached re training as a Dementia Friend in order to help patients in early dementia and their carers. The new telephone system is progressing with technical people currently at the surgery to see what is involved. The new system is what is known as a NT Voice and Data system and has call recording and queuing functions facilities. Another Practice Newsletter is being planned for issue at the end of July. The Forum was asked to forward any input asap. The new registrar, Dr Davina Tauk, will be starting in August. Initially she will be taking 5 patient sessions on a Monday, Wednesday and Thursday The patient numbers continue to increase and the figure currently stands at At the end of 2015 the figure was 6886 which was an increase from approx mid Due to the situation, regarding shortage of GP s within the NHS, the appointing of an extra doctor, will be reviewed when and if the number reaches In terms of early morning and evening appointments the following time periods are available. Monday evening pm and Tuesday morning from 7.30am. RB informed the members that after 18years service Audrey will be retiring in November. The practice are currently they are discussing the situation regarding a replacement. RB informed the members that there is a fund where patients families can give donations, for those family members who, sadly, passed away. It is currently envisaged that this money be used to purchase a bench for staff at the rear of the practice. RB wanted the thoughts of the Forum regarding a bench at the front of the building for patients to sit while waiting for a lift. The members were in support of this idea and it was agreed to contact the planning office to see what would be involved, if anything. Finally, RB confirmed that the Partners had agreed to fund the Forum at the same amount as in This funding had been transferred to the Forum account. All members present expressed their extreme gratitude to the Practice for their continued support which enabled them to continue with their community projects. The members thanked RB and ZS for their input. JB will contact AW for the May and June Do Not Attend, (DNA), figures and would attach the updated 2016 data to the minutes when they were issued. 3 P a g e

4 6. Patient Survey Following discussions at the previous Forum meeting it had been agreed to carry out a patient survey during mid- August early September. JB handed copies of a suggested questionnaire, which included some questions via the Practice. After discussions and minor adjustments, the final questionnaire was agreed upon. JB will send this to all members plus dates and a request for those people who can assist in carrying out the survey within the surgery waiting room. 7. Community Defibrillator Update All 5 defibrillators and storage cabinets had now been purchased. JB indicated the next step would involve them being installed and requested a sub-committee meeting to go through the procedures. In terms of an external defibrillator for Hatton this has to go through the East Midlands Ambulance Service, (EMAS), as Hatton is in Derbyshire. JB had all the information on the systems recommended by EMAS. As agreed at the last meeting JB had met and discussed with FT who has raised with the Hatton Parish Council. 8. Virtual Group Update. JB informed the members that no more people had joined the group and that there had been no items raised for the meeting. 9. Quiz Night This was held on Friday July 8 th with monies raised going to Forum projects. Unfortunately, there was a low turnout. However, 105 was raised. The next quiz nights are 30 th September and November 25 th. 10. Feedback on the East Staffordshire Clinical Commissioning Group Patient Board and District Patient Engagement Group Meetings, National Association for Patient Participation (N.A.P.P) and NHS 111. Due to some of the meetings only being held that week the paper, produced by JB summarising all the above, hadn t been sent out with the Minutes. The following verbal report was given by JB (i). East Staffordshire Clinical Commissioning Group Patient Board, (ESCCGPB). There has been 2 ESCCGPB meetings since the last Forum meeting. One of the main areas the Board has been working on has been around the Challenges facing Primary Care project and the questionnaire that was sent out to the public. In July the Board gave a presentation to Charles Pidsley, Chair of the East Staffs Clinical Commissioning Group, (ESCCG) and other ESCCG colleagues working on the project. Discussions centred on analysis of the public responses and the suggestions / recommendations that the Board will be putting into the final report. There has also been a presentation and discussion with Dr HS from the East Staffs GP Steering Group who is heading the project. A full report should be available for distribution in September. The Board wished to thank all those members of the public who completed the questionnaire on this 4 P a g e

5 topic and all results plus background documents will be sent as the report appendices. In addition to the above the Board has also been concentrating on: The Improving Lives Contact between the ESCCG with Virgin Care and which went live on 1 st May Patient Stories indicating both the positive and negative aspects of the care they have received. Input from the East Staffs District Patient Engagement Group The review and organisation of public events. In June the Board had a presentation on the Soft Intelligence and Complaints procedures and how reported and acted upon. In addition, the Board look at those other areas that have come to the notice of the Board members and could have an effect on the services that the public receive. (ii). District Patient Engagement Group Meetings A meeting had been held in May at which both JB and BW had attended from the Tutbury Forum. Ron Dougan, the new East Staffs CCG Lay Member, was introduced to the group and gave a summary of his background and about his newly appointed role with the CCG. (RD is also a member of the Tutbury Forum). The invited speaker was from the NHS Friends and Family Test department who had come along to give a presentation / information on the system how it should be carried out. This also included discussions on the issues that the members had on the value of FFT and its misinterpretation on how the information should be collected from patients within the Primary Care environment. At the meeting the new Constitution was agreed and signed off and objectives were set for the year April 2016 March Another discussion topic was around the issues some Patient Participation Groups, (PPG s), have in their relationships with their practice and in addition those surgeries that don t appear to have a PPG. This has now been escalated up to the Patient Board for assistance and guidance. The next meeting, July 21 st, will be at the Air Ambulance site at Tatenhill Airfield. After a tour of the facilities and normal business the speaker is a lady from the NHS Breast Screening Service. (iii). National Association for Patient Participation, (N.A.P.P). All necessary documents received from N.A.P.P had been circulated. (iv). NHS 111. JB informed the members that he was to stand down as the Staffordshire South Patient Representative for NHS111. He had served on this group from December P a g e

6 11. Any Other Business The following topics were discussed under any other business: Meet and Greet the Forum. Following discussions on this topic at the last meeting in May, arrangements had been made for the Forum to have Room 101 within the surgery for the mornings of Friday 15 th and Monday 18 th July. The aim was to provide refreshments, set up the Forum display boards, have a defibrillator and storage cabinet, info from the Practice etc. Tutbury Practice patients, when coming to the surgery, will then be asked if they would like to pop in to see what the Forum does on their behalf. Library. BW raised the issue on the use of the Patient Library and who were responsible for the upkeep etc. After discussions BW agreed to write an article for the next Practice newsletter and have discussions with the Practice on its use etc. Cataract Surgery Delays. BW raised an issue regarding the delays in cataract surgery at Queens and the criteria that had been agreed by GP s and the ESCCG regarding such operations. Criteria is documented under the Procedures of Limited Clinical Value, (POLCV) policy that is available on the ESCCG website. JB explained the procedure and the role that a GP can play in putting forward the special case scenario. JB will issue the POLCV leaflet when sending out the minutes along with the website link for the full policy document. On line Services for Women RH raised the issue of those women who could not use the online service due to being unable to provide some of the ID criteria that is required when applying for online services. Part of the criteria requires an individual to provide a utility bill showing their name and address. In a lot of cases this sort of documentation has only the male data on it. RB indicated a Travel card would be OK for photo ID and that they accept a bank statement in joint names. This topic to be looked at in more detail. 12. Date of Next Meeting The next meeting will take place on Wednesday 14th September 2016 at 1pm in the Village Hall, Monk Street, Tutbury. The meeting was then closed by JG who thanked all members for their support and contributions to the discussions. 6 P a g e