Transnational Skill Standards

Transcription

1 Transnational Skill Standards Spa Therapist REFERENCE ID:TOS/BWS/Q1002

2 Mapping for Spa Therapist (BWS/Q1002) with UK Qualification SVQ Level 3 in Spa and Massage Therapy Link to Indian Qualification Pack: Therapist.pdf Link to UK Qualification: How to Read this Document This document has two sections - Section I and Section II. Section I: Compares the listing in the Indian QP -Spa Therapist(BWS/Q1002)with SVQ Level 3 in Spa and Massage Therapy/inUK Qualification SVQ Level 2. Section II: Compares the competencies described in each of the Indian with those of UK. The language of the compared competencies of the two countries differs. However, the competency pointers of the described competency can be mapped. Whenever the competency pointer maps it is reported as under the column Gap in Indian. Wherever the competency pointers do not map, it is identified as a gap and the corresponding UK competency is noted under the column Gap in Indian. Usage of Benchmarked Transnational Standards There will be two types of users of these benchmarked standards. One type will be of those individuals who are already trained and are certified on the corresponding Indian QP. This set of individuals will have to undergo a bridge course comprising of the identified gaps only. Thereafter, they will be assessed under the aegis of a UK Awarding body through the Indian SSC on the competency portions acquired via the bridge course. All qualifying individuals will be awarded a co-branded certificate comprising oflogo of Skill India, Indian SSC and UK Awarding Body. Those individuals who wish to be certified afresh will have to undergo training on both the Indian QP and the gaps in the Indian with regard to UK competencies. Thereafter, they will be assessed under the aegis of a UK Awarding body through the Indian SSC and they will obtain a co-branded certificate comprising of logo of Skill India, Indian SSC and UK Awarding Body. 1

3 Section I: Mapping of Spa Therapist QP(BWS/Q1002)with the SVQ level 3 in Spa and Massage Therapy Mapping: A Summary Indian Code Indian UK Code UK Remarks, if any BWS/N1002 Conduct the spa treatment SKABT16 SKAST2 SKABT17 Provide body massage treatments Monitor clients and the operation of the Spa Carry out Massage using Pre-Blended Aromatherapy Oils Partly covered by BWS/N 9001 SKAST3 Provide Body Wrapping and Floatation Treatments SKABT 20 Provide Facial Electrical Treatments BWS/N 9001 BWS/N 9002 BWS/N 9003 Prepare and maintain work area Maintain health and safety at the workplace Create a positive impression at the workplace SKABT18 SKABT19 Provide Indian Head Provide Stone Therapy 2

4 Section II: Compares the competencies in Indian (BWS/N1002) Conduct the Spa treatment with the UK SKABT16Provide Body massage treatment. Mapping Descriptions Indian QP Title Level 4 Spa Therapist UK Qualification SVQ level 3 in Spa and Massage Therapy Indian QP Code BWS/Q1002 UK Qualification Code SVQ level 3 Indian Code BWS/N1002 UK Code SKACHB16 Indian Conduct Spa treatment UK Provide Body massage treatment Scope This operating standard unit is about conducting the Spa therapies agreed with the guests in accordance with the approved organization s brand standards of performance and sequences of services. Overview This standard is about the skills involved in providing head and body massage treatments. It covers manual massage of the head and body, as well as mechanical body massage techniques. The ability to adapt massage techniques to suit an individual client's needs is a requirement. To carry out this standard you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain your personal appearance and demonstrate effective communication and consultation skills 3

5 Competency Mapping PC15 adhere to the health and safety standards laid out by the manufacturer and organization PC5. assist clients in preparing for treatment by providing them with gowns and putting away their clothing PC8. position self and client throughout treatment to ensure privacy, comfort and wellbeing Maintain safe and effective methods of working when providing body massage treatments 1. maintain your responsibilities for health and safety throughout the treatment 3. maintain your client's modesty and privacy at all times 4. position your client to meet the needs of the treatment Gaps in Indian 2. prepare your client and yourself to meet legal and organisational requirements 5. ensure your own posture and working methods minimise fatigue and the risk of injury to yourself and others 6. provide support and cushioning to the required areas of the body during the treatment 7. take remedial action if contra-actions or discomfort occur during the course of treatment 8. check the client's wellbeing throughout the treatment and allow sufficient post-treatment 4

6 Gaps in Indian recovery time PC6. arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) 11. ensure the use of clean equipment and materials Consult, plan and prepare for massage treatments 16. use consultation techniques to determine the client's treatment plan 9. ensure environmental conditions are suitable for the client and the treatment 10. use working methods that minimise the risk of crossinfection 12. promote environmental and sustainable working practices 13. follow workplace and suppliers' or manufacturers' instructions for the safe use of equipment, materials and products 14. dispose of waste materials to meet legal requirements 15. complete the treatment within a commercially viable time 17. ensure that informed and signed parental or guardian consent is obtained for minors prior to any treatment 18. ensure that a parent or guardian is present throughout the treatment for minors under the age of 16 5

7 Gaps in Indian PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC13. provide suitable aftercare and home care advice PC14. record the therapy accurately and store information securely in line with the organization s policies PC9. perform and adapt the treatment (exfoliation, wraps and soaks) using materials, equipment and techniques correctly and safely to meet the needs of the client PC11. provide body massage using a range of mediums and techniques to achieve the desired results PC7. prepare massage oil or cream and other equipment PC9. perform and adapt the treatment (exfoliation, wraps and soaks) using materials, 19. recognise any contraindications and take the necessary action 20. assess the client's physical characteristics and agree the treatment objectives that meet the client's needs 21. obtain signed, informed consent from the client prior to carrying out the treatment 22. give your client advice and recommendations on the treatment provided 23. ensure the client's records are completed and signed by you and the client Perform manual massage treatments 24. adapt your massage techniques, sequence and massage mediums to meet the client's physical characteristics and treatment areas 25. vary the depth, rhythm and pressure of massage techniques to meet treatment objectives and the client's physical characteristics and preferences 26. ensure the application and use of massage medium minimises waste 27. provide information about the sensation created by the equipment and the treatment 6

8 equipment and techniques correctly and safely to meet the needs of the client PC11. provide body massage using a range of mediums and techniques to achieve the desired results Knowledge & Understanding; Organisational Context procedure to the client at each stage in the process physical characteristics and thetreatment areas 29. vary the sequence, depth and pressure of massage movements to meet treatment objectives and treatment areas Knowledge & Understanding: Maintain safe and effective methods of working when providing manicure services Gaps in Indian 28. adjust the equipment and duration of the treatment to suit the client's Maintain safe and effective methods of working when providing body massage treatments 1. your responsibilities for health and safetyas defined by any specific legislation covering your job role 2. the legal and organisational requirements for client protection and preparation 3. the legal and organisational requirements for your own personal hygiene, protection and appearance 4. the responsibilities under local authority licensing regulations for yourself and your premises 7

9 Gaps in Indian 5. the reasons for maintaining the client's modesty and privacy during the treatment 6. safe positioning techniques for yourself and your client and why using these are important 7. the areas of the body that may require provide support and cushioning during the treatment 8. the remedial action to take if contra-actionsor discomfort occur during the course of treatment 9. why it is important to check the client's wellbeing throughout the treatment and allow sufficient post-treatment recovery time 10. the necessary environmental conditions for services such as heating and ventilation and why these are important 11. methods of cleaning, disinfection and sterilisation 12. methods of working safely and hygienically to avoid crossinfection 13. the hazards and risks which exist in your workplace and the safe working practices which you must follow 8

10 Gaps in Indian 14. the different types of working methods that promote environmental and sustainable working practices 15. suppliers' and manufacturers' instructions for the safe use of equipment, materials and products which you must follow 16. the legal requirements for waste disposal 17. the reasons for completing the treatment in a commercially viable time 18. why it is important to communicate with clients in a professional manner 19. how to complete a consultation taking into account the client's diverse 20. the legal requirements for providing treatment to minors under 16 years of age 21. the age at which an individual is classed as a minor and how that differs nationally 22. the importance of agreeing with the client the treatment that meets their needs 23. the legal significance of gaining signed, informed client consent to carry out the treatment 24. the legislative requirements for storing and 9

11 Gaps in Indian protecting client data 25. how to recognise contraindications that would prevent or restrict the treatment 26. the contra-indications requiring medical referral and why 27. the necessary action to take in relation to specific contra-indications when referring clients 28. the reasons for not naming specific contra-indications when referring clients 29. how to visually assess different clients' physical characteristics 30. the causes of postural faults and conditions 31. how to match massage medium to different skin types and conditions 32. the advice and recommendationson products and treatments to your client 33. the different types, uses and benefits of pre-massage heat treatments 34. the use and application of massage techniques to meet a variety of treatment objectives 10

12 Gaps in Indian 35. how the massage sequence, depth and pressure can be adapted to suit different client physical characteristics 36. how to adapt the massage treatments to suit different treatment objectives and treatment areas 37. the areas of the body and body characteristics needing particular care when undertaking mechanical massage treatments 38. how to select and utilise massage equipment, media and techniques to achieve maximum benefits to the client 39. the benefits of mechanical and manual massage and how these can be adapted to prevent work related injuries 40. how other parts of the body can be utilised for manual massage and the benefits of incorporating these techniques 41. the different skin types and skin characteristics 42. the anatomy and physiology of the body 43. the physical and psychological effects of body massage 44. the effects of massage on the individual systems of the 11

13 Gaps in Indian body 45. the importance of ensuring the client has post-treatment recovery time 46. the methods used to evaluate the effectiveness of body massage treatments Core Skills/ Generic Skills Consultation techniques/range Statements* 1. questioning 2. listening 3. visual 4. manual 5. written Necessary action 22. encouraging the client to seek medical advice 23. explaining why the service cannot be carried out 24. modifying the service Physical characteristics 1. body type 2. posture 3. muscle tone 4. Age 5. Health skin condition Post treatment procedure Advice and recommendations 1. suitable aftercare products and their uses 2. avoidance of activities which may cause contra-actions 3. recommended time intervals between services 12

14 Gaps in Indian 4. post-treatment advice Massage techniques 1. effleurage 2. petrissage 3. tapotement 4. vibration 5. friction Massage mediums 1. oil 2. cream 3. powder Treatment areas 1. face 2. head 3. chest and shoulders 4. arms and hands 5. abdomen 6. back 7. gluteals 8. legs and feet Equipment 1.gyratory massager 2. infra-red 13

15 Section II continued: Compares the competencies in Indian (BWS/N1002) Conduct the Spa treatment with the UK SKABT17 carry out massage using pre-blended Aromatherapy oils Mapping Descriptions Indian QP Title Level 4 Spa Therapist UK Qualification SVQ level 3 in Spa and Massage Therapy Indian QP Code BWS/Q1002 UK Qualification Code SVQ level 3 Indian Code BWS/Q1002 UK Code SKABT17 Indian Conduct the spa treatment UK Carry out Massage using Pre-blended Aromatherapy Oils Scope This operating standard unit is about conducting the Spa therapies agreed with the guests in accordance with the approved organization s brand standards of performance and sequences of services. Overview This standard is about the skills involved in preparing clients for and delivering massage using pre-blended aromatherapy oils. The ability to adapt the use of pre-blended oils and massage techniques to suit an individual client's needs is a crucial requirement. 14

16 Competency Mapping PC15 adhere to the health and safety standards laid out by the manufacturer and organization PC5. assist clients in preparing for treatment by providing them with gowns and putting away their clothing PC8. position self and client throughout treatment to ensure privacy, comfort and wellbeing PC8. position self and client throughout treatment to ensure privacy, comfort and wellbeing PC6. arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines 1. maintain your responsibilities for health and safety throughout the treatment 3. maintain the client's modesty and privacy at all times 4. position your client to meet the needs of the treatment 5. ensure your own posture and working methods minimise fatigue and the risk of injury to yourself and others 8. ensure the use of clean equipment and materials 9. promote environmental and sustainable working practices Gaps in Indian 2. prepare your client and yourself to meet legal and organisational requirements 6. ensure environmental conditions are suitable for the client and the treatment 7. use working methods that minimise the risk of crossinfection 15

17 Gaps in Indian PC6. arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC12. complete the therapy to the satisfaction of the client in a commercially acceptable time PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) 10. follow workplace and suppliers' or manufacturers' instructions for the safe use of equipment, materials and products 11. dispose of waste materials to meet legal requirements 12. complete the treatment within a commercially viable time Consult, plan and prepare for pre-blended aromatherapy treatments 13. use consultation techniques to determine the client's treatment plan PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) 16. recognise any contraindications and take the necessary action 14. recognise any contraindications and take the necessary action 15. agree the treatment and outcomes that meet the client's needs 17. carry out a skin sensitivity test to establish suitability for use of pre-blended 18. agree the treatment and outcomes with the client that meet their needs 16

18 PC7. prepare massage oil or cream and other equipment PC11. provide body massage using a range of mediums and techniques to achieve the desired results PC11. provide body massage using a range of mediums and techniques to achieve the desired results PC12. complete the therapy to the satisfaction of the client in a commercially acceptable time 21. select pre-blended aromatherapy oils which meet the treatment objectives and the client's requirements 23. adapt your massage techniques, sequence and use of pre-blended aromatherapy oil to meet the client's physical characteristics and treatment areas 24. vary the depth, rhythm and pressure of massage movements to meet treatment objectives, treatment areas and client's physical characteristics and preferences 27. ensure the finished result is to the client's satisfaction and meets the agreed treatment objectives Gaps in Indian 19. obtain signed, informed consent from the client prior to carrying out the treatment 20. assess the client's physical characteristics to determine a treatment plan 22. provide support and cushioning to the required areas of the body during the treatment 25. co-ordinate breathing techniques with that of the 26. check the client's wellbeing throughout the treatment and allow sufficient post-treatment recovery time 17

19 Gaps in Indian PC13. provide suitable aftercare and home care advice PC14. record the therapy accurately and store information securely in line with the organization s policies Knowledge & Understanding; Organisational Context PC15 adhere to the health and safety standards laid out by the manufacturer and organization PC15 adhere to the health and safety standards laid out by the manufacturer and organization PC15 adhere to the health and safety standards laid out by the manufacturer and organization PC15 adhere to the health and safety standards laid out by the manufacturer and organization 28. give your client advice and recommendations on the treatment provided 29. ensure the client's records are completed and signed by you and the client Knowledge & Understanding: Maintain safe and effective methods of working when providing manicure services Maintain safe and effective methods of working when providing massage using preblended aromatherapy oils 1. your responsibilities for health and safety as defined by any specific legislation covering your job role 2. the legal and organisational requirements for client protection and preparation 3. the legal and organisational requirements for client protection and preparation 4. the legal and organisational requirements for your own personal hygiene, protection and appearance 5. the reasons for maintaining the client's modesty and privacy 6. safe positioning techniques for yourself and your client to prevent discomfort 18

20 KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace 9. methods of working safely and hygienically to avoid crossinfection 10. the hazards and risks which exist in your workplace and the safe working practices which you must follow 11. the different types of working methods that promote environmental and sustainable working practices 12. suppliers' and manufacturers' instructions for the safe use of equipment, materials and products which Gaps in Indian 7. the necessary environmental conditions for treatments such as heating, sound and ventilation and why these are important 8. methods of cleaning, disinfection and sterilisation 9. methods of working safely and hygienically to avoid crossinfection 10. the hazards and risks which exist in your workplace and the safe working practices which you must follow 11. the different types of working methods that promote environmental and sustainable working practices 12. suppliers' and manufacturers' instructions for the safe use of equipment, materials and products which 19

21 regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection you must follow 13. the legal requirements for waste disposal Gaps in Indian you must follow 13. the legal requirements for waste disposal 15. the legal requirements for waste disposal 14. the reasons for completing the treatment in a commercially viable time 15. why it is important to communicate with clients in a professional manner 16. how to complete a consultation taking into account the client's diverse needs 17. the legal requirements for providing treatment to minors under 16 years of age 18. the age at which an individual is classed as a minor and how this differs nationally 20

22 PC10. identify contra actions and adapt the treatment to suit the client needs PC10. identify contra actions and adapt the treatment to suit the client needs PC10. identify contra actions and adapt the treatment to suit the client needs PC10. identify contra actions and adapt the treatment to suit the client needs 22. how to recognise contraindications that would prevent or restrict the treatment 23. the contra-indications requiring medical referral and why 24. the necessary action to take in relation to specific contra-indications when referring clients 25. the reasons for not naming specific contra-indications when referring clients Gaps in Indian 19. the importance of agreeing with the client the treatment that meets their needs 20. the legal significance of gaining signed, informed client consent to carry out the treatment 21. the legislative requirements for storing and protecting client data 26. the procedure for carrying out a skin sensitivity test prior to using pre- blended aromatherapy oils and recording the results 27. the reasons for carrying out a skin sensitivity test prior to using pre-blended aromatherapy oils and recording the results 28. how to visually assess the client's physical characteristics 21

23 KB4. range of rejuvenation products, procedure for product selection, different skin types and application of products based on skin types PC8. position self and client throughout treatment to ensure privacy, comfort and wellbeing PC11. provide body massage using a range of mediums and techniques to achieve the desired result PC11. provide body massage using a range of mediums and techniques to achieve the desired results 30. how to match pre-blended aromatherapy oils to different skin types, conditions and treatments objectives 32. the areas of the body that may require support and cushioning during the treatment and how to provide 33. the use and application of massage techniques to meet a variety of treatment objectives 34. how to adapt the massage sequence, depth and pressure to suit different client physical characteristics, treatment objectives, treatment areas and client preference Gaps in Indian 29. the causes of postural faults and conditions 31. the types of pre-blended aromatherapy oils available, their purpose and their beneficial properties 35. the areas of the body and body characteristics needing particular care when undertaking massage using preblended aromatherapy oils 36. the benefits of coordinating your breathing techniques with that of the client 37. how to use, store and maintain pre-blended aromatherapy oils 22

24 PC10. identify contra actions and adapt the treatment to suit the client needs PC13. provide suitable aftercare and home care advice Core Skills/ Generic Skills 39. the remedial action to take if contra-actionsor discomfort occur during the course of treatment 44. the advice and recommendationson products and service to your client Consultation techniques/range Statements* Gaps in Indian 38. the limitations of using preblended aromatherapy oils and when to refer clients onto a clinical aromatherapist 40. why it is important to check the client's well-being throughout the treatment and allow sufficient post-treatment recovery time 41. the anatomy and physiology of the body 42. the physical and psychological effects of massage using pre-blended aromatherapy oils 43. the methods used to evaluate the effectiveness of massage using pre- blended aromatherapy oils Consultation techniques 1. questioning 2. listening 3. visual 4. manual 5. written 23

25 Post treatment procedure PC13. provide suitable aftercare and home care advice PC13. provide suitable aftercare and home care advice Advice and recommendations 1. suitable aftercare products and their uses 2. avoidance of activities which may cause contra-actions Gaps in Indian Necessary action 1. encouraging the client to seek medical advice 2. informing the relevant members of staff 3. modifying the treatment Physical characteristics 1. body type 2. posture 3. muscle tone 4. age 5. health 6. skin condition Treatment objectives 1. relaxation 2. sense of well-being 3. uplifting 4. stimulating Massage techniques 1. effleurage 2. petrissage 3. tapotement 4. pressure point Treatment areas 1. face 2. head 3. chest and shoulders 4. arms and hands 5. abdomen 6. back 7. gluteals 8. legs and feet 24

26 PC13. provide suitable aftercare and home care advice PC13. provide suitable aftercare and home care advice 3. present and future products and treatments 4. post-treatment advice Gaps in Indian Section II continued: Compares the competencies in Indian (BWS/N1002) conduct the spa treatment with the UK SKAST2 monitor clients and the operation of the Spa Mapping Descriptions Indian QP Title Level 4 Spa Therapist UK Qualification SVQ level 3 in Spa and Massage Therapy Indian QP Code BWS/Q1002 UK Qualification Code SVQ level 3 Indian Code BWS/N1002 UK Code SKAST2 Indian Conduct the spa treatment UK Monitor Clients and the Operation of the Spa Scope This operating standard unit is about conducting the Spa therapies agreed with the guests in accordance with the approved organization s brand standards of performance and sequences of services. Overview This standard is about setting up, monitoring and shutting down the operation of the spa facilities. It also includes client induction and consultation, treatment care, treatment monitoring and advice. To carry out this standard you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain 25

27 Scope Overview your personal appearance and demonstrate effective communication and consultation skills. The main outcomes of this standard are: 1. maintain safe and effective methods of working when setting up and monitoring the operation of the spa facilities 2. provide client consultation care and advice 3. shut down treatment areas Competency Mapping PC15 adhere to the health and safety standards laid out by the manufacturer and organization PC5. assist clients in preparing for treatment by providing them with gowns and Maintain safe and effective methods of working when setting up and monitoring the operation of the spa facilities 1. maintain your responsibilities for health and safety throughout the treatment 3. prepare and protect the client to meet the legal and organisational requirements Gaps in Indian 2. set up and monitor the spa treatment areas to meet legal and organisational procedures 26

28 putting away their clothing PC5. assist clients in preparing for treatment by providing them with gowns and putting away their clothing PC6. arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) 6. maintain your client's modesty, privacy and comfort at all times Provide client consultation care and advice 11. use consultation techniques to determine the Gaps in Indian 4. ensure your personal hygiene, protection and appearance meets accepted industry and organisational requirements 5. ensure environmental conditions are suitable for the client and the treatment 7. use working methods that minimise the risk of harm or injury to yourself and others 8. promote environmental and sustainable working practices 9. follow workplace and suppliers' or manufacturers' instructions for the safe use of equipment, materials and products 10. dispose of waste materials to meet legal requirements 27

29 PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC3. advise the client on the benefits of sauna, steam and Jacuzzi client's treatment plan 14. recognise any contraindications and take the necessary action 15. agree the treatment and outcomes that meet the client's needs 16. obtain signed, informed consent from the client prior to carrying out the treatment 18. ensure that the client understands the benefits, uses and restrictions applicable to the relevant spa treatment areas Gaps in Indian 12. ensure that informed and signed parent or guardian consent is obtained for minors prior to any treatment 13. ensure that a parent or guardian is present throughout the treatment for minors under the age of induct the client into the spa treatment areas following organisational procedures 19. highlight to your client the location and content of written instructions for the relevant spa treatment areas and their associated risks 20. check the client's wellbeing at regular intervals 28

30 Gaps in Indian PC13. provide suitable aftercare and home care advice PC14. record the therapy accurately and store information securely in line with the organization s policies Knowledge & Understanding; Organisational Context PC15 adhere to the health and safety standards laid out by the manufacturer and organization KA1. knowledge of the organization s standards of performance and sequence of services KA3 knowledge of the hygiene, health and safety requirements 21. give your client advice and recommendations on the treatment provided 22. ensure the client's records are completed and signed by you and the client Knowledge & Understanding: Maintain safe and effective methods of working when providing manicure services 1. your responsibilities for health and safety as defined by any specific legislation covering your job role 2. how to set up, monitor and shut down the spa treatment areas to meet organisation procedures and manufacturers' instructions 4. the legal and organisational requirements for your own personal hygiene, protection Shut down treatment areas 23. ensure the spa treatment areas are shut down according to legal and organisational requirements 24. ensure the spa treatment areas are in a condition suitable for future treatments 25. notify the relevant person of the completion of shutdown procedures 3. the legal and organisational requirements for client protection and preparation 29

31 in the organization and appearance Gaps in Indian 5. the reasons for maintaining the client's modesty and privacy 6. safe positioning techniques for yourself and your client to prevent discomfort 7. the necessary environmental conditions for treatments such as heating, sound and ventilation and why these are important 8. why it is important to keep your work area clean and tidy 9. methods of cleaning, disinfection and sterilisation 10. the cleaning and water testing regimes which must be used in spa treatment areas to avoid the spread of infection 11. the main types of air and waterborne infections that can affect spa environments and clients 12. the different types of working methods that promote environmental and sustainable working practices 13. the hazards and risks which exist in your workplace and the safe working practices which you must follow 30

32 Provide client consultation care and advice Gaps in Indian 14. suppliers' and manufacturers' instructions for the safe use of equipment, materials and products which you must follow 15. the legal requirements for waste disposal 16. the importance of communicating with clients in a professional manner 17. how to complete a consultation taking into account client's diverse needs 18. the legal requirements for providing treatment to minors under 16 years of age 19. the age at which an individual is classed as a minor and how this differs nationally 20. the importance of agreeing the service that meets the client's needs 21. the legal significance of gaining signed, informed client consent to receive treatments 22. the legislative requirements for storing and protecting client data 23. the contra-indications requiring medical referral and why 24. how to recognise contraindications that would prevent or restrict treatment 31

33 PC3. advise the client on the benefits of sauna, steam and Jacuzzi 33. the benefits and effects of hot and cold spa treatments Gaps in Indian 25. the necessary action to take in relation to specific contra-indications when referring clients 26. the reasons for not naming specific contra-indications when referring clients 27. why it is important to check the client's wellbeing at regular intervals 28. the reasons why regular water intake is important during spa treatments for both staff and clients 29. the contra-actions that could occur, how to deal with them and what advice to give to clients 30. the importance and reasons for carrying out a full client induction before they use the spa facilities 31. the different types and uses of equipment, treatments and facilities available to the client 32. the importance of following the recommended operating temperatures and humidity levels for spa equipment and treatment areas 32

34 PC13. provide suitable aftercare and home care advice PC13. provide suitable aftercare and home care advice Core Skills/ Generic Skills PC1. greet the client, and ensure the client is comfortable 36. the advice to give to clients post treatment including rest and water intake 37. the advice and recommendations on products and services Consultation techniques/range Statements* 10. client comfort and experience Gaps in Indian 34. how cultural background and history impacts on the delivery of spa treatments 35. the recommended treatment times and the potential risks when exceeding them Monitor 1. temperature 2. humidity 3. water levels 4. chemical concentration 5. treatment time 6. ventilation 7. ambience of the environment 8. lighting equipment and client capacity 11. resource levels 12. hazards and risks Spa treatment areas 1. sauna 2. steam 3. flotation bed 4. hydrotherapy 5. showers 33

35 Gaps in Indian 6. relaxation area Post treatment procedure Advice and recommendations Necessary action 1. encouraging the client to seek medical advice 2. informing the relevant members of staff 3. modifying the treatment PC13. provide suitable aftercare and home care advice PC13. provide suitable aftercare and home care advice PC13. provide suitable aftercare and home care advice PC13. provide suitable aftercare and home care advice 1. suitable aftercare products and their uses 2. avoidance of activities which may cause contra-actions 3. recommended time intervals between services 4. post-treatment advice Section II continued: Compares the competencies in Indian (BWS/N1002) conduct the spa treatment with the UK SKAST3 provide body wrapping and floatation treatments. Mapping Descriptions Indian QP Title Level 4 Spa Therapist UK Qualification SVQ level 3 in Spa and Massage Therapy Indian QP Code BWS/Q1002 UK Qualification Code SVQ level 3 Indian Code BWS/N1002 UK Code SKAST3 Indian Conduct the spa treatment UK Provide Body Wrapping and Floatation Treatments 34

36 Scope Scope This operating standard unit is about conducting the Spa therapies agreed with the guests in accordance with the approved organization s brand standards of performance and sequences of services. Overview Overview This standard is about carrying out body wrapping and flotation treatments, including preparation of the treatment room, products and equipment. Client preparation, consultation and monitoring of the treatment is also included Competency Mapping Gaps in Indian PC15 adhere to the health and safety standards laid out by the manufacturer and organization PC5. assist clients in preparing for treatment by providing them with gowns and putting away their clothing PC5. assist clients in preparing for treatment by providing them with gowns and putting away their clothing PC8. position self and client throughout treatment to ensure privacy, comfort and wellbeing PC8. position self and client throughout treatment to ensure privacy, comfort and 1. maintain your responsibilities for health and safety throughout the treatment 2. prepare your client and yourself to meet legal and organisational requirements 3. maintain your client's modesty and privacy 4. position your client to meet the needs of the treatment 5. ensure your own posture and working methods minimise fatigue and the risk of injury to 35

37 wellbeing yourself and others Gaps in Indian PC6. arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC6. arrange tools, products and other materials that are safe and fit for the purpose based on the guidelines PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) 7. keep your work area clean and tidy throughout the treatments 10. promote environmental and sustainable working practices 11. follow workplace and suppliers' or manufacturers' instructions for the safe use of equipment, materials and d 13. complete the treatment within a commercially viable time Consult, plan and prepare for pre-blended aromatherapy treatments 6. ensure environmental conditions are suitable for the client and the treatment 8. use working methods that minimise the risk of crossinfection 9. ensure the use of clean equipment and materials 12. dispose of waste materials to meet legal requirements PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) 14. use consultation techniquesto determine the client's treatment plan 36

38 PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC2. consult with the client to identify factors that may influence the therapy objectives (contra indications) PC14. record the therapy accurately and store information securely in line with the organization s policies PC13. provide suitable aftercare and home care advice PC14. record the therapy accurately and store information securely in line with the organization s policies PC9. perform and adapt the treatment (exfoliation, wraps and soaks) using materials, equipment and techniques correctly and safely to meet the needs of the client 17. recognise any contraindications and take the necessary action 18. agree the treatment and outcomes that meet the client's needs 19. record your client's weight and body measurements, in accordance with the treatment objectives 20. give your client advice and recommendations on the treatment provided 21. ensure the client's records are completed and signed by you and the client Gaps in Indian 15. ensure that informed and signed parental or guardian consent is obtained for minors prior to any treatment 16. ensure that a parent or guardian is present throughout the treatment for minors under the age of apply skin preparation in accordance with treatment 37

39 objectives Gaps in Indian PC7. prepare massage oil or cream and other equipment PC9. perform and adapt the treatment (exfoliation, wraps and soaks) using materials, equipment and techniques correctly and safely to meet the needs of the client PC9. perform and adapt the treatment (exfoliation, wraps and soaks) using materials, equipment and techniques correctly and safely to meet the needs of the client PC9. perform and adapt the treatment (exfoliation, wraps and soaks) using materials, equipment and techniques correctly and safely to meet the needs of the client Knowledge & Understanding; Organisational Context 23. prepare and apply the wrapping materials and treatment products to meet the treatment objectives 24. ensure the application and use of the wrapping materials and treatment products minimise waste and avoid soiling of the surrounding area 25. remove the wrapping materials and treatment products 26. ensure that the finished result is to the client's satisfaction and meets the agreed treatment objectives Knowledge & Understanding: Maintain safe and effective methods of working when providing manicure services none Provide flotation treatments 27. confirm the client's understanding of the flotation treatment and its objectives 28. adjust flotation equipment to meet the client's needs and ensure their comfort 29. check the client's wellbeing and ensure their comfort throughout the treatment 38

40 Gaps in Indian PC15 adhere to the health and safety standards laid out by the manufacturer and organization KA1. knowledge of the organization s standards of performance and sequence of KA3 iknowledge of the hygiene, health and safety requirements in the organization PC8. position self and client throughout treatment to ensure privacy, comfort and llb i KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of Maintain safe and effective methods of working when providing body wrapping and flotation treatments 1. your responsibilities for health and safety as defined by any specific legislation covering your job role 2. the legal and organisational requirements for client protection and preparation 3. the legal and organisational requirements for your own personal hygiene, protection and appearance 5. safe positioning techniques for yourself and your client to prevent discomfort 9. why it is important to avoid direct and indirect crossinfection by working safely and hygienically 4. the reasons for maintaining the client's modesty and privacy 6. the necessary environmental conditions for services such as heating, sound and ventilation and why these are important 7. why it is important to keep your work area clean and tidy 8. methods of cleaning, disinfection and sterilisation 39

41 Gaps in Indian substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, 10. the different types of working methods that promote environmental and sustainable working practices 11. the hazards and risks which exist in your workplace and the safe working practices which you must follow 12. suppliers' and manufacturers' instructions for the safe use of equipment, materials and products which you must follow 40

42 Gaps in Indian occurrences, hygiene practice, disposal of waste, environmental protection KB6 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection PC12. complete the therapy to the satisfaction of the client in a commercially acceptable time 13. the legal requirements for waste disposal 14. the reasons for completing the treatment in a commercially viable time 15. why it is important to communicate with clients in a professional manner 16. how to complete a consultation taking into account the client's diverse needs 17. the legal requirements for providing treatment to minors under 16 years of age 18. the age at which an individual is classed as a minor and how this differs nationally 19. the importance of agreeing with the client the treatment that meets their needs 20. the legal significance of gaining signed, informed client consent to carry out the treatment 41

43 Gaps in Indian 21. the legislative requirements for storing and protecting client data 22. how to recognise contraindications that would prevent or restrict the treatment 23. the contra-indications requiring medical referral and why 24. the necessary action to take in relation to specific contra-indications when referring clients 25. the reasons for not naming specific contra-indications when referring clients 26. the procedure for carrying out a skin sensitivity test prior to using pre- blended aromatherapy oils and recording the results 27. how client body weight and frame can impact on flotation treatments Provide body wrapping and flotation treatments 29. the different types of preheat treatment and their effects 30. the use and benefits of equipment and products available for body wrapping and flotation treatments 31. how to test and interpret results of water and chemical concentrations for wet flotation 42

44 PC10. identify contra actions and adapt the treatment to suit the client needs Core Skills/ Generic Skills Post treatment procedure 33. the possible contra-actions which can occur during body wrapping and flotation treatments and how to deal Consultation techniques/range Statements* Advice and recommendations Gaps in Indian 32. why it is important to check the client's wellbeing at regular intervals 34. the effect of body wrapping and flotation treatments on the skin, circulatory, lymphatic, endocrine, excretory and 35. the post treatment restrictions applicable to body wrapping and flotation treatments 36. the advice to give to clients post treatment including rest and water intake 37. the advice and recommendations on products and service Consultation techniques 6. questioning 7. listening 8. visual 9. manual 10 written Treatment objectives 5. relaxation 6. sense of well-being 7. uplifting 8. stimulating 1. suitable aftercare products and their uses 43

45 Gaps in Indian 2. avoidance of activities which may cause contra-actions 3. time intervals between treatments 4. present and future products and treatments 5. post-treatment rest and relaxation advice Skin preparation 1. use of exfoliation products 2. body brushing Treatment products 1. seaweed 2. oils 3. mud 4. gels 5. creams 44

46 Section II continued: UK SKAST2 monitor clients and the operation of the Spa is not covered with Any Indian. Mapping Descriptions Indian QP Title Level 4 Spa Therapist UK Qualification SVQ level 3 in Spa and Massage Therapy Indian QP Code BWS/Q1002 UK Qualification Code SVQ level 3 Indian Code Not Covered UK Code SKABT20 Indian Not covered UK Provide Facial Electrical Treatments Scope Not covered Overview This standard is about improving face and skin condition using different facial electrical equipment. It covers the skills involved in providing a thorough consultation with the client to formulate and deliver a specific course of treatment tailored to suit individual client's needs. The ability to provide relevant aftercare advice is also required. To carry out this standard you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain your personal appearance and demonstrate effective communication and consultation skills. The 45