Baby Got Feedback: How to Give and Take Feedback Like A Boss
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1 Baby Got Feedback: How to Give and Take Feedback Like A Boss Sarah
2 Feedback, feedback, feedback to where you once belonged.* *Basically the Beatles
3 And I can t fight this feedback anymore, I ve forgotten what I started fighting for.* *Not Really REO Speedwagon
4 Feedback in black, I hit the sack, I ve been too long, I m glad to get feedback.* *Not Actually AC/DC Seek Feedback
5 Feedback, with the force don t stop don t stop til you get enough!* *Manager Michael Jackson Specific; event-related How did I show up in that meeting? Can you give me some feedback about that ? General What could make me more successful in this role? How can I/my team support you/your team better?
6 I got 99 problems and feedback s one.* *Jay-Z j/k-ing
7 Take a risk, take a chance, make a change, and give feedback.* *Kinda Kelly Clarkson Truth Relationship Identity Shift from: Shift to: That s wrong! Tell me more.
8 Take a risk, take a chance, make a change, and give feedback.* *Kinda Kelly Clarkson Truth Relationship Identity Shift from: Shift to: Who Who and what
9 Take a risk, take a chance, make a change, and give feedback.* *Kinda Kelly Clarkson Truth Relationship Identity Shift from: Shift to: I suck! I m growing!
10 What s feedback got to do, got to do with it? *Totally Tina Turner Give Feedback
11 We are never ever ever giving feedback together.* 1 Talk face-to-face 2 Prime the feedback 3 No sandwich protocol 4 Make it timely 5 Focus on the SBI 6 Follow up when appropriate *Totally Taylor Swift Sarah QCon SF 2018
12 Is this the real life? Is this just managing?* *Quintessential Queen Situation Behavior Impact Anchored in time and place; be specific Observable action; only what you heard/saw On you, others, task, or company
13 Sometimes feedback don t feel like it should, Feedback hurts so good.* *John Mellencamp Managing Instead of: You were really rude yesterday. Situation: Behavior: Impact: During our conference call yesterday afternoon, I noticed you interrupted several of us on multiple occasions. I was frustrated [impact on me] and I sense that others were also affected. I m concerned those interruptions might get in the way of the team we ve been building, and the comfort of everyone developing creative solutions [impact on others/task].
14 Sarah QCon SF 2018
15 Think about a situation where you need to give (or should have given) feedback. SITUATION BEHAVIOR IMPACT Anchored in time and place; be specific Observable action; only what you heard/saw On you, others, task, or company Amused Appreciated Bold Calm Capable Challenged Comforted Confident Content Delighted Determined Engaged Excited Fearless Free Fulfilled + Positive Impact - Negative Impact Glad Gratified Happy Honored Hopeful Inspired Intrigued Liked Peaceful Powerful Proud Relieved Rewarded Safe Satisfied Welcome Abandoned Agitated Ambivalent Angry Anxious Betrayed Confused Defeated Diminished Distracted Disturbed Exasperated Fearful Flustered Foolish Frightened Frustrated Guilty Irritated Isolated Judged Left out Nervous Odd Overwhelmed Pain Panicked Pressured Rejected Remorseful Restless Rushed Sad Scared Shocked Startled Stressed Stupid Tense Threatened Tired Trapped Uneasy Worried
16 Don t stop be-leadin, hold onto that feelin! *Joking Journey Slides: speakerdeck.com/thesarahhagan Links to resources:
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