Presenter: Steve Souder, Director Fairfax County, Virginia Department of Public Safety Communications

Transcription

1 Presenter: Steve Souder, Director Fairfax County, Virginia Department of Public Safety Communications

2 A derecho is a widespread, long lived, straight line windstorm that is associated with a fast moving band of severe thunderstorms. They are a warm weather phenomenon that occur mostly in June and July in the Northern Hemisphere.

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8 calls received (415% increase *) 1,224 Total calls received - Emergency & Non-Emergency (312 % increase *) 594 Police dispatches (31% increase **) 282 Fire-Rescue dispatches (2,464% increase **) 51 EMS dispatches (89% increase **) 936 Overall CAD Events (79% increase **) 870 Radio transmissions (116% increase **) 85 Minutes of radio transmissions (60% increase **) *=% of increase/decrease over that experienced in the same period in the previous week. ** = % of increase/decrease over that experienced in the same period for the previous 3 weeks.

9 1, calls received (8% increase *) 2,650 Total calls received - Emergency & Non-Emergency (15% increase *) 2,427 Police dispatches (5.34% increase **) 403 Fire-Rescue dispatches (205% increase **) 247 EMS dispatches (24% increase **) 3,175 Overall CAD Events (4.27% increase **) 4,732 Radio transmissions (141% increase *) 533 Minutes of radio transmissions (231% increase *) *=% of increase/decrease over that experienced in the same period in the previous week. ** = % of increase/decrease over that experienced in the same period for the previous 3 weeks.

10 1,400 1,200 1,224 1, Storm Normal Storm Normal 415% 312% Increase 31% Increase 2,464% Increase 89% Increase 79% Increase 116% Increase 60% Increase

11 Verizon s Provision of Service to Fairfax County Normally (Before Storm, During Storm and after Tue July 3, :00 am) - Normal Operations Verizon Owned and Maintained Equipment * - Diverse Routing Tandem 2* (Alexandria) Verizon Central Office to Central Office Network Calls Fairfax Primary Center Public Network Various Verizon Central Offices Verizon Network Hub(Arlington)** Electric Power Generator 1 Generator Calls Call Takers Dispatchers Equipment Fairfax Backup Center Tandem 1* (Fairfax) ** - Not previously made known to Northern Virginia PSAPs Equipment Calls to Wireline = 25% of calls including VOIP (Voice over Internet Protocol) Wireless = 75% of calls DPSC Presentation

12 Verizon s Provision of Service to Fairfax County (During Outage Sat June 30, 2012) - Not Operational Verizon Owned and Maintained Equipment * - Diverse Routing Tandem 2* (Alexandria) Verizon Central Office to Central Office Network Calls Fairfax Primary Center Public Network Various Verizon Central Offices Verizon Network Hub(Arlington)** Electric Power Generator 1 Generator Calls Call Takers Dispatchers Equipment Fairfax Backup Center Tandem 1* (Fairfax) ** - Not previously made known to Northern Virginia PSAPs Equipment Calls to Wireline = 25% of calls including VOIP (Voice over Internet Protocol) Wireless = 75% of calls DPSC Presentation

13 Because of the criticality of reliable service to the citizens of Northern Virginia, the outage on Saturday, June 30, 2012 and the impact of same, the possibility of severe weather including hurricanes in the months ahead; the Directors of the City of Alexandria, Arlington County, Fairfax County, Loudoun County, Prince William and Stafford County recommend and urge that Verizon initiate adoption of the 5 recommendations below, notwithstanding any recommendations that may be forthcoming from Verizon and/or governmental bodies with interest. These recommendations should be enacted within the next 30 calendar days:

14 Verizon adopt, embrace, instruct, train and utilize the National Incident Management System (NIMS) model, to address and mitigate any and all significant events/incidents impacting providing service to the aforementioned jurisdictions.

15 Verizon obtain and utilize a Reverse 911 type system to notify, via voice and text, those persons identified by the above jurisdictions, as soon it is known or suspected by Verizon that there is or may be a interruption of service to any or all of the above jurisdictions. The immediately transmitted voice and text message should contain, in plain language, the nature of the problem, current or potential impact of the problem, what Verizon is doing to address the problem, recommend actions the impacted center(s) should take and other appropriate information and include the name of the sender and the telephone number (business and mobile) at which the sender can be reached, and their address.

16 Verizon work with the jurisdictions to develop, by no later then December 31, 2012, a method to semi-annually, conduct a drill/exercise with each jurisdiction on actions to be taken by Verizon and the impacted jurisdiction(s) in the event of a potential or actual outage.

17 Verizon provide the above jurisdictions, during the first week of each month, a current contact list; beginning with the name and contact information ( , business telephone number, business mobile telephone number and any other appropriate information) for the Verizon account manager assigned to the jurisdiction and four immediately escalating Verizon personnel up to a Vice President level.

18 Verizon, if/when requested by any of the above jurisdictions, have a Verizon representative with authority to act/react; respond to and to be present at the jurisdictions Emergency Operations Center (EOC), to provide current accurate information concerning service and outages, other telephone service, etc. and liaison with other parties staffing the EOC, when the EOC is activated.

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22 Fairfax County Submission to FCC Public Notice and PS Docket pages Seven Recommendations Seven Exhibits One Appendix of Best Practices

23 This outage has gained attention throughout the US in the wireline and wireless industry

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25 Discussion, Questions, and Comments

26 Thank you for the opportunity to discuss this experience Steve Contact Information: - steve.souder@fairfaxcounty.gov Website - fairfaxcounty.gov/