Sponsored by: Opening Keynote Using emotional intelligence to engage with line managers for harmonious collaboration Deiric McCann Genos International @CIPD_events #CIPDDLM
Using Emotional Intelligence to engage with line managers to engage for harmonious cooperation Deiric McCann
Five bestselling business books Deiric McCann 1000+ articles on management topics Head of International
Your Experience of Emotional Intelligence Think of a your best ever boss, coworker, mentor, coach, teacher, etc. Write their name on the top of your paper, and draw a line under it Game changing for business, life changing for people 2015 Genos International 4
Your Experience of Emotional Intelligence 1. 2. 3. 4. 5. 6. leave some space on the page underneath
Your experience of your BEST EVER Boss (or co-worker, mentor, coach, teacher etc.) 1. Demonstrates awareness of their mood and emotions 2. Makes other feel appreciated 3. Is open and honest about mistakes 4. Makes ethical decisions 5. Manages their emotions effectively in difficult situations 6. Recognises others hard work and achievements Now, total those scores and draw a line under your ratings 1 Significantly less than others 2 Less than others 3 About Typical 4 More than others 5 Significantly more than others Game changing for business, life changing for people 2015 Genos International 6
How did/do they make you feel? Consider how you felt/feel around this person. Underneath your ratings, write down the feelings/emotions that come to mind about this person. How did/do they make you feel?
What discretionary effort were you motivated to give this person? Discretionary effort is the level of effort people could give if they wanted to, but above and beyond the minimum required. Discretionary effort is going the extra mile. How much this did person motivate you to go the extra mile? 1 2 3 4 5 6 7 8 9 10 Hardly motivated at all Highly motivated
Your Experience of Emotional Intelligence Think of your worst ever boss, coworker, mentor, coach, teacher, etc. Write their name on the top of your paper Game changing for business, life changing for people 2015 Genos International 9
Your Experience of Emotional Intelligence 1. 2. 3. 4. 5. 6. leave some space on the page underneath Game changing for business, life changing for people 2015 Genos International 10
Your experience of your WORST EVER Boss (or co-worker, mentor, coach, teacher etc.) 1. Demonstrates awareness of their mood and emotions 2. Makes other feel appreciated 3. Is open and honest about mistakes 4. Makes ethical decisions 5. Manages their emotions effectively in difficult situations 6. Recognises others hard work and achievements Now, total the scores and draw a line under your ratings 1 Significantly less than others 2 Less than others 3 About Typical 4 More than others 5 Significantly more than others Game changing for business, life changing for people 2015 Genos International 11
How did/do they make you feel? Consider how you felt/feel around this person. Underneath your ratings, write down the feelings/emotions that come to mind about this person. How did/do they make you feel?
What discretionary effort were you motivated to give this person? Discretionary effort is the level of effort people could give if they wanted to, but above and beyond the minimum required. Discretionary effort is going the extra mile. How much this did person motivate you to go the extra mile? 1 2 3 4 5 6 7 8 9 10 Hardly motivated at all Highly motivated
Your Experience of Emotional Intelligence What was your score for your best boss, coworker, mentor, coach, teacher, etc.? What was your score for your worst boss, coworker, mentor, coach, teacher, etc.? Game changing for business, life changing for people 2015 Genos International 14
Your Experience of Emotional Intelligence How did your best boss, coworker, mentor, coach, teacher, make you feel? How did your worst boss, coworker, mentor, coach, teacher, make you feel? Game changing for business, life changing for people 2015 Genos International 15
Discretionary effort for the best boss? How much this did person motivate you to go the extra mile? 1 2 3 4 5 6 7 8 9 10 Hardly motivated at all Highly motivated
Discretionary effort for the worst boss? How much this did person motivate you to go the extra mile? 1 2 3 4 5 6 7 8 9 10 Hardly motivated at all Highly motivated
Maya Angelou People will forget what you said, People will forget what you did, But people will never forget how you made them feel
You Assessed Those 2 Bosses Demonstrated EI Recognises others hard work and achievements Demonstrates awareness of their moods and feelings Manages their emotions effectively in difficult situations Emotional Intelligence Makes others feel appreciated Makes ethical decisions Is open and honest about mistakes
Neuroscience of Emotions: A Practical Model Status Certainty Autonomy Relatedness Fairness David Rock
Status Importance relative to others
Certainty An ability to predict the future
Autonomy A sense of control over events
Relatedness A sense of belonging & connection
Fairness A perception of a fair exchange
so what do I do?
Status Show them what is great about them
Certainty Make your expectations /commitments clear and time specific
Autonomy Offer options and alternatives: make them feel in control
Relatedness Demonstrate trust and establish clearly what you share in common
Fairness Be more than fair be generous
Using Emotional Intelligence to engage with line managers to engage for harmonious cooperation Deiric McCann