Advanced Audit Audit KI90525 Messaging Service Log files in the C:\NextGen\Services\<yourServerName>.NGPr od.auditmessaging\logs are generate logs extremely fast. When opening the log files it is filled with this error: Advanced Audit Electronic Data Interchange (EDI) NONE KI76814 RTS -report excel report has many incomplete status. BBP job is working successfully, however the eligibility information. Eligibility status shows "incomplete" The system is unable to process transactions at the current time, please RTS - Real Time Services Unable to test - concern for KC due to running their elig on BBP This will be tested Wednesday post upgrade when BBP process runs Medications.NET Medications.NET KI96993 KI98935 User is able to modify strength for Formulary medication using Renew-Edit action. Stopping a medication while Renew-Edit action after making any changes, stops the original medication with the changed value EHR Medications EHR Medications Yes - they are allowed to modify the formulary strength - validated with PROD Expected: User should not be able to modify the strength for a medication prescribed using Formulary. Actual: User is able to modify the strength and save the changes. Technically, this does happen - but HIGHLY unlikely this workflow would be used. Medications.NET KI75794 Certain Refill Requests are not visible in the Inbox/Workflow and instead display with the following message:?the refill information for this task cannot be displayed for the current practice and provider.? Orders KI73668 Orders KI75793 Running a report to find patient's with certain allergies gives an error stating, "Internal error attempting to run report. Check error log for details.[irc=10] Please contact technical support." In the Immunization, when a patient is older than the maximum age for a vaccine, "Current*" displays, suggesting that the patient is up to date with the vaccine. One can only see the proper message by browsing over Current*. EHR Immunizations This is a valid issue - 5.8.3.x Case# 03924322 This is a valid issue - we are Case #03916269 (No available workaround at this time)
Orders KI90750 Immunization : Change logic for status calculation of Flu vaccine EHR Immunizations No steps to recreated - scheduled for UD3 Immunization : Change logic for status calculation of Flu vaccine For 2015 16, ACIP recommends that children aged 6 months through 8 years who have previously received =2 total doses of trivalent or quadrivalent influenza vaccine before July 1, 2015, require only 1 dose for 2015 16. The two previous doses need not have been given during the same season or consecutive seasons. Children in this age group who have not previously received a total of =2 doses of trivalent or quadrivalent influenza vaccine before July 1, 2015 require 2 doses for 2015 16. The interval between the 2 doses should be at least 4 weeks (Figure 1). 1. If the child had their first vaccine March 2015 and none since then; they will still need 2 (>4 weeks apart) to be protected for 2016. 2. If the child had their first vaccine in 2014, then their second in March of 2015, they will only need one vaccine in 2016.
Orders KI90750 Immunization : Change logic for status calculation of Flu vaccine EHR Immunizations No steps to recreated - scheduled for UD3 Immunization : Change logic for status calculation of Flu vaccine For 2015 16, ACIP recommends that children aged 6 months through 8 years who have previously received =2 total doses of trivalent or quadrivalent influenza vaccine before July 1, 2015, require only 1 dose for 2015 16. The two previous doses need not have been given during the same season or consecutive seasons. Children in this age group who have not previously received a total of =2 doses of trivalent or quadrivalent influenza vaccine before July 1, 2015 require 2 doses for 2015 16. The interval between the 2 doses should be at least 4 weeks (Figure 1). 1. If the child had their first vaccine March 2015 and none since then; they will still need 2 (>4 weeks apart) to be protected for 2016. 2. If the child had their first vaccine in 2014, then their second in March of 2015, they will only need one vaccine in 2016. Orders KI74698 The application has been update to not allow you to send recurring orders to the interface. However if the vendor send the results back using the recurring order number a blank item appears in the PAQ. Other KI74078 When creating an encounter from EHR, the referring provider does not pull into the encounter; This happens even if there is a default referring provider in. Other KI75418 Once an Alert is Acknowledged by a provider, no others providers need to acknowledge the alert. The other providers are not prompted EHR Orders EHR Main Application, Non- K.B.M. EHR Main Application, Non- K.B.M. Unable to test (Jolie to query to see how many are reoccuring) This is a valid issue - Flagged on NG Site that this affects us Case# 03940296 This is a valid issue - we are Case #03916276 (No available workaround at this time)
Patient Info KI97095 Bar An EHR query which runs when templates are saved can cause performance issues EHR Main Application, Non- K.B.M. Difficut to determine if this is occuring in test - if so, we can run this workaround: CREATE NONCLUSTERED INDEX inx_histories_2 ON Histories_ (person_id,pregnantnow, enc_id, practice_id) INCLUDE (enterprise_id) ON NEXTGEN_INDEX_1 GO Provider Approval Queue Workflow Workflow KI75436 KI72709 KI75940 PAQ will not refresh an item if?select the first item in the list when initialized? is unchecked in PAQ > Preferences. This will only occur the first time. After upgrade to UD2, the ability to view appointment history by right-clicking an appointment and selecting edit is no longer available. Changes made to the Show Cancelled Appointments preference in the Workflow > Appointments tab do not persist after the user exits the application. This needs to be set each time the user logs into the application. EHR Main Application, Non- K.B.M. EHR Workflow EHR Workflow This DOES occur in our environment; however, users should just be advised to scroll up Case #03916343 No right-click functionality on appointments in the new inbox NG case # 03940209 This DOES occur in our environment; however, users likely will want to see canceled appointments - Flagged on NG Site that this affects us Case #03916340 Workflow KI73427 KI98928 When approving a refill request task and add additional refills, the task details revert back to 0 (zero). Error message is displayed when provider tries to save a Favorite with a single quote in the comments (') EHR eprescribing and Formularies EHR Medications This issue DOES occur in our environment - NG Case 03940513 KI97002 File Maintenance_Code Tables_Hotkeys File Maintenance Code Tables funtionality is broken in multiple places Code Tables Reproducable - NG Case # 03940328 File Maintenance Code Tables KI97002 File Maintenance_Code Tables_Hotkeys funtionality is broken in multiple places Code Tables Reproducable - NG Case # 03940328 EMR EMR KI97003 KI97003 Unnecessary warning message is getting displayed while user clisng Preference window in File Maintenance Unnecessary warning message is getting displayed while user clisng Preference window in File Maintenance Master Files Reproducable - NG Case # 03940330 Master Files Reproducable - NG Case # 03940330
KI96992 File Maintenance Master Files - Interfaces Rosetta Shell KI96998 The report filter varies with number of the groups the user is associated in. Master Files Reproducable when a user is only in one role in sys admin does this happen - NG Case # 03940299 Payer Master File - The Other subtab under tab is not marked red when there is a mandatory field without value while creating a new payer Master Files Reproducable - NG Case # 03940318 KI97000 Revenue Codes - Copy an existing code, only 2 digits are allowed and should be 4 KI96998 Payer Master File - The Other subtab under tab is not marked red when there is a mandatory field without value while creating a new payer KI97000 Revenue Codes - Copy an existing code, only 2 digits are allowed and should be 4 KI74546 KI98988 When the «Logo» repository is being used on any letter a GUID will populate rather than an image. Add service level caching for commonly used lookups which are run numerous times when Rosetta is exporting messages. Interfaces Rosetta Shell KI98989 Update Rosetta to support a single static database connection to help increase performance. Interfaces KI99067 In UD2, Rosetta is exporting trailing zeroes for administered amount (RXA-6) Master Files Reproducable - only happens durring a copy, can add new without issue as a workaround - NG Case # 03940324 Master Files Reproducable - NG Case # 03940318 Master Files Reproducable - only happens durring a copy, can add new without issue as a workaround - NG Case # 03940324 Master Files Workaround: Turn the letter header on, which will have the logo in it, or they leave off the logo so they do not get GUID in Rosetta Questions and Documentation Interface Equip/Maint Replacement HL7 and Equipment Interfaces Interoperability Documents - CCD KI98946 When sending a medication in a CCDA, if the EHR Connect dosage form id in fdb_medication contains white Interface space, an error of?code not found: code=, type=dosageformcode'? will be given. Patient Portal KI98929 Patient Portal Sending Message with attachments from Patient Chart allows another patient to be selected and viewed in the Portal KI90707 Account Summary May Not Display Transaction Distributions NextMD Patient Portal Unable to test; however, reported that this does happen in our environment in PROD today. Reproducable - previously linked to us as affecting our environment
KI97082 Management () Management () Appointment Scheduling When user selects cancel button or close the window for Appointment kept warning message, the appointment will be marked as kept. Billing KI76535 UB04 Claim Form prints only up to Eight Diagnosis Codes in FL 67 and 67A thru Q. The UB04 Claim Form will be fixed to display from 8 to 12 in order for it to be consistent with current Payer Master Max DX options of 4, 8, and 12. Appointments/Sche duling Reproducable - NG Case # 03940679 - work around is to go back into appointment and uncheck kept Claims This is a valid issue - we are Case #03916614 (No available workaround at this time) Management () Charge Entry KI75191 Error message in, "A change has been detected with the encount er diagnosis codes." after user deletes a charge from EHR and tries to save a new created charge in. Financials This DOES occur in our environment: WORK AROUND: Close out on charge entry and go back in to enter and save the new charge. Flagged on NG Site as Case #03917216 Management () Management () Charge Entry KI97034 Adding charges to an existing encounter with different diag codes, or different sequence of diags, causes a data integrity error in the DI Misc report. Patient Chart KI97073 In Encounter Insurance Selection window, When the end of a column is double clicked, column length becomes very less that only first char of the column name is visible. Chart/Encounters/G lobe Chart/Encounters/G lobe Unable to tell if patient was on the report but if this happens every time the DX code is change or moved around then our MISC DI reports are going to greatly increase in size NG Case# 03940509 Reproducable - NG Case # 03940646 - work around is to just resize the columns manually Management () Management () Management () Payments/Tra nsactions Payments/Tra nsactions KI90707 KI90707 Since the upgrade to UD2, the Account Summary screen no longer shows how transactions were distributed. Since the upgrade to UD2, the Account Summary screen no longer shows how transactions were distributed. Chart/Encounters/G lobe Chart/Encounters/G lobe Print Forms KI75550 Encounter bill is missing the logo when unchecking "make checks payable" in practice Forms/Letters/Remi preferences>forms tab. In UD1 checking checks nders payable displayed the logo for both encounter bill and statements. This is a valid issue - we are Case #03917109 This is a valid issue - we are Case #03917109
Management () Reporting KI75697 Authorization Report hangs at step 2 of 23 Reports - Non Financial This is a valid issue - we are able to reproduce in test Case #03917046 - no work around, can takes hours to return result Management () Reporting KI97069 The number of objects in Task window does not match with the number of Encounters/Invoices on the Aging Analysis by Encounter report if all the Columns are selected in Filter 1. Reports - Non Financial Unable to create tasks from this report - system does not respond or trigger task assignment when selecting to create tasks NG case # 03940638 Management () Reporting KI97071 Monthly Change in AR Report is effecting slow performance Reports - Non Financial unable to test performance issues in Test - everything is slow Management () Management () Management () Reporting KI97067 Changes in AR by Encounter Report is showing Out of Memory Exception Error when user ran a Report with Huge data Sliding Fee KI97089 The option at practice preference for sliding fee?if amount due is less than minimum value or flat rate, do not slide? is not working only for Flat Rate sliding Fee mode. Statements KI90663 User is unable to shift the remit address on the statements using the Remit to offset left address option. Values set in File Maintenance > Preferences > Forms just results in part of the remit address becoming invisible. Reports - Financial Steps to recreate would never be used, standard running of this report does not cause a out of memory error. Financials min value not working properly but it's an issue in our current prod verison as well Financials This is a valid issue - we are Case #03917120 Management () Statements KI90663 User is unable to shift the remit address on the statements using the Remit to offset left address option. Values set in File Maintenance > Preferences > Forms just results in part of the remit address becoming invisible. Financials This is a valid issue - we are Case #03917120 System Admin System Administrator KI90428 KI91428 Unable to deactivate a user that has open EHR tasks The test detail fields on the CARD Procedure Order template are not displaying after applying HF76. Related Security This is a valid issue - we are able to reproduce in test Case #03916295 We resolved this by deleting one of the labels on the template (label 148).
OPENED TICKET 03918154 Regarding Case: 03916295 I deactivated a user that showed 135 outstanding EHR tasks. When logged into EHR I see that there are only 3 active tasks, and the other 132 are tasks that are "assigned to someone else" - Is this valid? It seems as though if they are assigned to someone else, yet not yet complete, that it would be okay to deactivate once the 3 active tasks are complete? Patient history toolbar: Ability to add filter works, but does not update to subsequent encounters (even if it states that the filter is applied)