Ottawa Police Service How we are changing to serve YOU better
Presentation Objective To provide the citizens of Ottawa with an overview of how the OPS is changing to serve you better in relation to: Community Policing Community Safety Services Front Desk Services On-line Services
The Need for Change
Internal Consultation Working Groups determined: Future state should be strategy-led, with a standardized approach across the city The importance of uniting and leveraging work between CPCs, Youth, Mental Health and external relationships Guiding principles led to the clustering of like/complementary functions
External Community Consultation Focus groups were held with targeted stakeholder groups and Council Key Themes: 1) Community Police Officers 2) One Point of Contact 3) Training 4) Data and Knowledge 5) Measurement of the Model Link to the FLD Consultation Report Back (http://app05.ottawa.ca/sirepub/cache/2/cp4futohjxvlidwamni2ctxm/38604401122017025726257.pdf)
Creation of the Service Initiative Implementation Community Advisory Group Ensures the diverse needs, interests, and perspectives of the community are taken into account as the OPS introduce changes to its service delivery model Designed to provide a diverse group of community stakeholders with an opportunity to have their interests represented
Community Advisory Group Membership Community Police Action Group (COMPAC) Business Improvement Areas (BIAs) Community Health Resource Centres (CHRC) Ottawa Aboriginal Coalition (OAC) Crime Prevention Ottawa Youth Advisory Group (YAC) Gay Lesbian Bisexual Trans (GLBT) Group Community Development Framework Federation of Citizens Associations of Ottawa Mental Health Services Ottawa Community Housing Ottawa Carleton District School Board Ottawa Catholic School Board Somali Centre for Family Services The Ottawa Police Services Board (OPSB) Violence Against Women (VAW) Community Community members representing East/West/Central neighborhoods Three geographically-based representatives from urban, suburban, and rural neighborhoods
Changing to Serve you Better: What s Changing? Dedicated community resources A structure that mobilizes resources to respond to community issues More evidence-based Streamlined processes for community requests to limit confusion Expanded online services
Changing to Serve you Better: The Benefits Ability to shift our resources where they are needed in the community to improve safety More opportunities for proactive policing Enhanced partnerships More effective and efficient use of resources
Community Safety Services Community Safety Services Inspector Administrative Support School Resource Staff Sergeant Youth Manager Community Safety Services Staff Sergeant School Resource Sergeants (4) Youth Constables (3) Community Coordinator Community Sergeants (3) Mental Health Sergeant Crime Prevention Sergeant School Resource Constables (24) Youth Program Civilian Youth Program Coordinator Community Constables (10) Mental Health Constables (4) Crime Stoppers Administrator Crime-Free Multi- Housing Administrator Crime Stoppers Constable *CPTED Crime Prevention Through Environmental Design CPTED* Constable
Community Safety Services: Our Service Offerings Remain Status Quo Community Development External Partnership Development Committee Participation Steering Table participation Community / Business Safety Programs Neighbourhood Watch Crime Prevention Through Environmental Design (CPTED) Business Crime Prevention Program Ambassador Program Crime Stoppers Agency / Community Referrals Directing public to community agencies that offer support Youth Engagement Youth in Policing Initiative Venturers Program Homework Clubs Ottawa Reads Program Youth Advisory Committee Community Relations Awareness Events (Police Week / Crime Prevention Week) Community Event Attendance Volunteer Programs Formalized Community Networks Training & Public Education Mental Health Identification- Make the Right call Volunteer Training General Presentations & information dissemination Support Community Point of Contact Post-incident Response Referrals Directing people to agencies that offer support Service referrals (mental health referrals to hospitals, addictions) Intervention & Support Missing Youth Youth-at-risk Multi-Agency Early Risk Intervention Tables (MERIT) Multi-Stakeholder Approach Problem Address (MSAPA) Mental Health Support Priority Neighborhoods Crisis Response Mental Health Crisis Response Team Reinforcement and Support Group Home Youth Drop-in service Missing- Repeat Runners Interventions Awareness Talks with vulnerable youth on issues (Human Trafficking) Assessments YLS/CMI risk assessment tools for diversion Police Mental Health Act Assessment Tool MERIT Persons Matrix Internal OPS Support Subject matter experts on youth, mental health issues Mental Health Training Priority Area Relationship Development Community Partnerships with Community Houses (Youth on the move, Boys & Girls Club) Event attendance Homework Clubs BIA / City Counsellor meetings Community Program Drop-ins Formalized Community Networks Community Development Framework (CDF) Internal OPS Support Subject matter experts on youth, mental health issues Information dissemination to frontline and CID Mental Health Crisis Response Mental Health Crisis Response Team Live with Mental Health Professionals Mobile Assessment of mental health calls Non-criminally response (NCR) files Youth Probation Multi-Stakeholder Approach Problem Address (MSAPA) enforcement
What is the role of a Community Police Officer? They serve as an important and direct link between the community and the OPS, creating an opportunity for ongoing communications between community members and police They increase the involvement of police officers with the communities they serve They create opportunities for the OPS to collaborate with community members around joint initiatives within the community They provide opportunities for the public to learn about the role of the OPS in their local communities They are a primary focal point for problem solving in their assigned neighborhoods
Our Community Police Officers (CPOs) Inspector Sterling Hartley Staff Sergeant Paul Wilson *Community Coordinator (*TBD) City-Wide Oversight / Resource East West Central Sgt Jennifer Cote Sgt Anthony Skinner Sgt Michel Proteau Cst. Mahamud Elmi Cst. Kevin Williams Cst. Dawn Neilly Sylvester Cst. Rebecca Vanderwater Cst. Jeff Kostuch Cst. Stephanie Lemieux Cst. JP Vincelette Cst. Sherry Jordan Cst. Walter Duhme Cst. Jonathan Kenney
Other Service Improvements Front Desk Services Offering consistent times for client services Online Services Offering a wider range of services and enhanced convenience
Front Desk Services As of January 23, all Front Desks (Elgin, Huntmar, 10 th Line) will be open from 7:00am - 7:30pm, 7 days/week. Front Desks will continue to operate the Collision Reporting Centres, take police reports, accept background checks (police & criminal), process sign-ins, and assist with vehicle releases
What s Changing at Front Desk Services As of January 23, Front Desks will no longer process requests for copies of police reports or alarm payments. Copies of police reports will be available exclusively at 2670 Queensview Dr. Alarm payments will continue to be made by phone or at 2670 Queensview Dr. 2670 Queensview Dr Hours of Operation: Monday to Friday: 7:30 a.m. to 5:30 p.m
Online Services Fast, easy, secure, convenient We expanded the types of services we offer online: We now accept online reports for: Theft over $5000 Mischief/Damage to Property over $5000 Theft from Vehicle over $5000 Drug Complaints Fraud The ability for businesses to report online The ability to add information to an existing report (supplemental reports)
Next Steps Continue to work with the Service Initiative Implementation Community Advisory Group to refine processes Work with community members to evolve our service delivery model Engage in community consultation
For Inquiries about these Service Improvements: Email: SIICAG@Ottawapolice.ca Email: serviceinitiative@ottawapolice.ca Contact any of the SIICAG member organizations
Questions?