Job information pack Senior Operations Manager - Scotland

Job information pack Senior Operations Manager - Scotland

Thank you for your interest in Pancreatic Cancer UK t is a pleasure to know that you are interested in working with us. Please find enclosed further information about the Charity, the disease and this position, which hope you find helpful. have just joined the charity as CEO, and this is a very exciting time for you to join us too as we enter our planning cycle for the coming financial year, building on recent growth and impact and look to expand our profile and activities in Scotland. Pancreatic cancer is a tough one but we re taking it on. t is the eleventh most common cancer in the UK, with around 10,000 people diagnosed each year, 800 of these in Scotland. t is tough to diagnose 80% of pancreatic cancer patients are not diagnosed until the cancer is at an advanced stage. t is tough to treat Surgery is the only treatment which could save lives yet only 8% of people with pancreatic cancer have it. t is tough to research Pancreatic cancer research has historically been underfunded, over the last decade it has received less than 1% of the cancer research budget. t is tough to survive Only 5% of people with pancreatic cancer will survive for 5 years in Scotland. For too long the disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. We provide expert, personalised support and information via our Support Line and through our range of publications. We fund innovative research to find the

breakthroughs that will change how we understand, diagnose and treat pancreatic cancer. We campaign for change; for better care, treatment and research and for pancreatic cancer to have the recognition it needs. Together we re taking on pancreatic cancer. Our work in Scotland is a central part of our activity to take on pancreatic cancer. Researchers in Scotland are leading the way in developing new exciting approaches to tackle pancreatic cancer, particularly through the Precision Panc programme and we are delighted to be the patient engagement partner for this programme. Last year we also funded our first ever Future Leader s Academy at the Beatson Centre in Scotland to further drive our ambition to attract the next generation of bright minds into the pancreatic cancer field. As a charity we have been working hard to push pancreatic cancer up the political agenda in Scotland, through the Cross party group and events and a debate in the Scottish Parliament, working with some very dedicated supporters. But we have much more to do. Particularly to make sure that everyone diagnosed in Scotland knows about the services we provide and has access to our face to face services to reduce isolation and improve quality of life. Our ten-year vision is to transform the future for everyone affected by pancreatic cancer. We will work to increase UK research investment to a game changing 25 million, with 10 million raised by our own team. We will campaign for improved access to treatments, and better care for everyone with the disease. We will double the reach of our flagship service, the Pancreatic Cancer UK Support Line. And aim to raise 10 million sustainable income year on year by 2022. But we can t do this alone. We have always been at the heart of a determined community of people who share our ambitions. Our staff and volunteers are critical to the success of our plans. f you feel energised by the prospect of joining our team to help take our challenging agenda forward in Scotland, we would love to hear from you. You will be joining a great team of determined staff and volunteers in a fast moving organisation with a collaborative, professional culture. This role will have the full support of the teams across the charity and access to their specialist expertise. Please take time to read through this job pack, take a look at our website and read through the job description and person specification to see how you would meet with our needs. We hope to hear from you soon. With best wishes Diana Jupp Chief Executive Officer

Job Description Senior Operations Manager Scotland Background This is an exciting time to join a fast growing charity with big ambition as we seek to grow our profile and expand our activities in Scotland. We fund research into pancreatic cancer, provide services for those diagnosed and their families and campaign to achieve change. The charity has always been active across the UK but is looking to further expand its activities in Scotland, particularly in light of our significant level of research funding in this nation, growing policy activity to drive improvements in care and ambition to ensure everyone affected in is aware of the support we can provide. Over the last 18 months the charity has had a consultant working with the charity to start to establish our presence and shape our priorities for work in the nation but this will be the charity s first permanent role in Scotland. The role will sit within the Operations Directorate and have a key focus on establishing the charity s presence and profile in Scotland, increasing our service use, influencing to improve treatment and care through working closely with the NHS and other partners and helping to build awareness of pancreatic cancer in Scotland. The post holder will need to work with teams across the charity. You will play a crucial role in ensuring our work is appropriately tailored to meet the needs of people affected by pancreatic cancer in Scotland and our wider stakeholders and to ensure we are responding to key concerns or opportunities around pancreatic cancer within the nation. PURPOSE The Senior Operations Manager Scotland will be a key member of the Operations Directorate and will be responsible for the successful growth of Pancreatic Cancer UK s presence and activities in Scotland. The role will be line managed by the Director of Operations but there will be some matrix management of the role as the post holder will need to report into team Heads for specific areas of work, in particular the Head of Services and Head of Policy and Campaigns. The post holder will work closely with the Director of Operations and team Heads to develop strategic plans for services, policy and campaigning, engagement and fundraising activity in Scotland building on recommendations already developed by a consultant for our work in the nation. The post holder will work with Team heads to prioritise and deliver on the implementation of these plans. There will be a key focus on developing and increasing our service offering and use in Scotland and delivering our policy and campaigning activity.

The post holder will also need support our research programme through working with the research team to strengthen our relationships with the Future Leaders Academy, Precision Panc team and wider research community in Scotland. The post holder will also be expected to work closely with the fundraising and communications teams to support our fundraising, communications and engagement activities. The successful candidate will be skilled in developing strong relationships with key stakeholders including health professionals, policy makers, MSPs, researchers, funders, and other charities. The post holder will need to ensure good internal communication and effective working is maintained with the London Office. The post holder will receive support for their activity from teams across the charity and the benefit of their specialist expertise. The charity will review the capacity needed in Scotland in the future as activity in the nation develops. MAN RESPONSBLTES NB There will be a phased delivery of aspects of the role as our presence in Scotland develops. Profile and awareness building Service delivery Working closely with the Head of Services and Senior Service Managers, to be jointly responsible for the successful delivery of our Services, nformation and nvolvement activity in Scotland, to achieve agreed delivery targets and positive evaluation. Develop and maintain effective relationships and partnerships with health professionals and other partner organisations in the nation to raise the profile of the charity and maximise use of our existing and new face-to-face and national specialist support services. Work with our Head of Services and Service Development Manager to develop short, medium and long-term operational plans for the development and delivery of face-toface services in Scotland, highlighting service needs in Scotland and identifying opportunities for expansion to successfully deliver our objective to extend our reach. Promote our pancreatic cancer information materials to drive an increase in use of these in Scotland. Work with NHS providers to facilitate the charity having regular information stands within NHS settings and at appropriate conferences/training events. Work with our Service Development Manager and Events Manager to support and advise on the development and delivery of training activities/events for health professionals in Scotland.

nvolvement and volunteering Contribute to the successful implementation of the nvolvement strategy and Volunteering strategy in Scotland. Work with the Community and nvolvement Manager to recruit, train and manage a team of information volunteers in Scotland as well as other volunteer roles as they are introduced and are appropriate to priorities in the nation. Grow, manage and develop the role of supporters involved in policy and campaigning activity in Scotland. nfluence and impact To be responsible for developing and implementing plans for policy and campaigns activity in Scotland to raise the profile of the disease and drive improvements in treatment and care, working under the supervision of the Head of Policy and Campaigns. dentify, develop, cultivate and own effective relationships with key influencers and decision-makers in Scotland, as well as partner organisations and charities to raise the profile of the disease and influence their priorities and delivery and to gain intelligence and develop strategic alliances. Maintain insight and intelligence on health policy and NHS service development and the political climate that will influence policy and campaigns objectives and plans and brief the Head of Policy and Campaigns on their possible impact on Pancreatic Cancer UK or people affected by pancreatic cancer. Contribute to policy briefings/reports, positions and consultation responses as required and review policy and campaign materials produced to ensure they are relevant to a Scottish audience. Ensure differences in policy, structures, lines of communication and avenues of influence in Scotland are communicated effectively within the organisation. Proactively brief external stakeholders on the needs of people affected by pancreatic cancer and improvements required in Scotland, based on evidence and proposed solutions developed by or in association with the wider Operations Directorate, identifying and maximising any opportunities for Pancreatic Cancer UK. To achieve membership of and represent the charity at appropriate cancer, health or NHS policy and public affairs forums and develop and maintain effective partnerships with other organisations to maximise the impact of our influencing and campaigning work. Working closely with the Head of Research strengthen our relationships and partnership working with the research community in Scotland in particularly with the Future Leaders Academy and Precision Panc Team. External marketing, communications and fundraising Work with the Head of Strategic Communications, Senior Media Manager and Head of Services to develop and deliver the marketing, communications and supporter engagement strategy for developing our profile and recognition in Scotland.

Proactively represent Pancreatic Cancer UK to the general public, media and at fundraising events, act as a media spokesperson, ensure social media presence and give talks and presentations to appropriate audiences/conferences that focus on activity in Scotland. n conjunction with the Director of Fundraising and Communications and Heads of Fundraising, actively seek funding or partnership opportunities for existing and future activities in Scotland. Support the development and maintenance of relationships with major donors and key community fundraisers. Support the delivery of community and high profile fundraising events and activities in Scotland. Corporate management Ensure that financial management of the Scotland budget is carried out in line with Pancreatic Cancer UK s procedures, including budget preparation, monitoring, reforecasting, banking, and the authorisation of invoices and expenses. Secure a registered Scotland address for the charity Develop, implement and monitor the business plan for Scotland activity working with Head s across the charity. Ensure the consistent and efficient use of our CRM database to record activity in Scotland. Ensure all work in Scotland is GDPR- compliant. Take lead responsibility for progressing agreed projects as required. General Proactively contribute to team meetings and other organisational activities. Ensure effective communication and cross working with all departments across Pancreatic Cancer UK Prepare and present written reports and information as required Ensure the Director of Operations and relevant Heads are kept informed of all key activities and developments in Scotland. Be proactive in developing the role and activities of the charity in Scotland. Abide by organisational policies and the charity s values Assist with other general duties as required.

Ability to travel regularly across Scotland and drive own vehicle (and occasional UK wide travel), including occasional overnight stays, and to attend evening meetings as required. Travel to London to attend organisational meetings as required.

Person Specification Criteria Essential (E) Desirable (D) Application (A) nterview () Test (T) Qualifications Degree or equivalent professional qualification which E A demonstrates academic achievement and competence. Knowledge and understanding Good understanding of national and local health services, E A, health policy, and the key stakeholders and organisations in the health service field in Scotland. Knowledge of the Scottish parliament and key parliamentary D A processes. Knowledge of strategies for raising the profile of an E organisation and cause. nfluencing strategies for different stakeholders. E Knowledge and understanding of good practice processes and D A procedures for service delivery including safeguarding policy and process. Experience Extensive experience of developing effective relationships with E A, key stakeholders and influencing them to achieve desired outcomes. Working within a UK-wide organisation E A Track record of developing and delivering services, ideally in a E A, health or social care setting. Working with people affected by a health condition, charity E A, supporters or members of the public who are interested in an issue or affected by a cause and using different methods to engage them in organisational activities. Developing evidence-based policy calls and lobbying E A, parliamentarians and decision makers. Representing an organisation externally on charity or E equivalent coalitions or government working groups. Operational planning and budgeting. E A Managing staff and/or volunteers E A, Planning and organising events. D A Skills and competencies Advanced user of Microsoft Office (Word, Excel, Powerpoint, E T Outlook) Excellent written communication skills for a variety of formats E A, T including presentations, reports, consultation responses, web copy, newsletter and social media. Comfortable with and committed to pro-active networking at a E range of levels and gaining credibility Excellent stakeholder engagement and management, including interpersonal and verbal communication skills. E A,, T

Good negotiating and influencing skills E A, Ability to represent the charity with key fundraising contacts. E A Ability to support development of/comment on written policy D A and campaigning materials including briefings and consultation responses. Ability to problem solve and develop innovative solutions to E improve charity s services or NHS services. Strong project management skills, including managing risks, E A, achieving set objectives and evaluating success. Ability to represent the organisation to the media. D A Ability to work in a fast paced environment across diverse E projects and areas. Able to work both in a planned fashion and to also be reactive where opportunities present themselves. Personal qualities Commitment to our vision, mission and values: Determined, E Compassionate, Pioneering, With ntegrity, and to learning and development A team player who is collaborative E Ability to show tact and discretion when working with sensitive E information Other requirements Right to work in the UK at the time of application E Ability to travel regularly across Scotland including driving a personal vehicle (and occasional UK- wide travel), including occasional overnight stays, and to attend evening or weekend meetings as required, A current driving licence is essential. E A, Criminal record checks We are entitled to undertake enhanced criminal record checks on Services team staff who work directly with patients and their carers. We will not ask applicants in these roles to disclose until they have been offered a role with us. We abide by the Disclosure Scotland Code of Practice. A criminal record check is required for this role at enhanced level for working with adults. A check of the adults barred list is not required. Please email jobs@pancreaticcancer.org.uk if you would like to see a copy of our policy on the recruitment of ex-offenders.

Main terms of employment Reporting to: Salary: Band: Location: Hours: Tenure: Holidays: Pension: Benefits: Director of Operations 35,000-41,500 per annum pro rata Senior Manager Scotland, home-based with expectation will find office space in Edinburgh which will be utilised regularly. Circa 21 hours per week, days by negotiation, but must include two full seven hour days per week. Permanent 25 days per year, plus bank holidays pro rata. The holiday year runs from 1 April to 31 March. Eligible employees will be automatically enrolled into our Royal London pension scheme on their start date. PCUK will contribute 4% of gross salary; employees are required to contribute 1% of gross salary rising to 3% from 1 October 2018. Employees can opt out of the scheme at any time. We operate a government-approved childcare voucher scheme, offer travel loans for the purchase of an annual season ticket and a death in service benefit. All employees have access to our employee assistance programme offering a free, confidential helpline on work and personal matters. How to apply 1. Please submit a CV with a Supporting Statement to jobs@pancreaticcancer.org.uk setting out how you meet the essential criteria marked A for application, as set out in the person specification above. f you meet the desirable criteria, you can refer to those too. 2. Please complete the Supporting Statement Template we have provided, setting out how you meet the essential criteria marked A for application. f you meet the desirable criteria, you can refer to those too. For each criterion, you need to provide actual examples from your work experience.

Please note that you are very unlikely to be shortlisted unless you prepare this Supporting Statement a generic covering letter is unlikely to provide the information we need. 3. The closing date for submitting applications is Monday, 14 May 2018 at 9am 4. nterviews will take place in Edinburgh on Wednesday, 30 May 2018. Second interviews will take place at the charity office in London on 7 th June. 5. f you are invited to interview, you will need to bring an original document to prove your right to work in the UK and your current driving licence. Details will be provided in the invitation. April 2018