UNITED STATES POSTAL SERVICE EMPLOYEE ASSISTANCE PROGRAM PACIFIC AREA USPS EAP QUARTER/YEAR REPORT April 1, 2012 to March 31, 2013 Activity Summary Section 1. New Consult/Case Activity Section 2. New Case Data Section 3. Closed Case Data Section 4. Client Satisfaction Results Section 5. Training Activity Page 1 of 9
Activity Summary 3Q2012 4Q2012 1Q2013 2Q2013 EAP Covered Employees 67,720 65,266 65,758 63,667 Consult/Case Activity Employee Consult/Info 240 236 276 423 1,175 Supervisor Consult/Info 109 136 75 180 Union Consult/Info 21 37 18 31 Family Consult/Info 13 1 0 3 Counseling Cases 461 471 425 462 500 107 17 1,817 844 881 794 1,099 3,616 Individual Consultations Sup/Mgr Consultations 260 330 183 332 1,105 Union Consultations 32 64 30 43 292 394 213 375 1,274 Training Attendance/Promotion Health Promotion/Education 1,470 354 407 705 2,936 Supervisor Training 237 673 299 168 Employee Orientation 1,837 562 1,084 1,486 Union Briefing 14 164 242 12 Group Activity 1,210 3,580 3,696 2,269 Promotional Materials 8,542 3,522 3,174 2,946 Facility Visits 50 77 47 110 169 1,377 4,969 432 10,755 18,184 Crisis Response Caller Defined Emergency 3.3% 4.3% 3.8% 3.9% 3.8% 284 Risk of Harm Present 1.2% 1.1% 0.9% 1.5% Critical Incident (CI) Groups 4 5 5 8 CI Group Participants 224 92 258 294 Grief Groups 0 2 2 7 Grief Group Participants 0 55 44 231 1.2% 22 868 11 330 How satisfied were you with... Consultation EAP Counseling Critical Incident Services Very Satisfied Satisfied Very Dissatisfied Dissatisfied 100% 0% 0% 0% 5 77% 20% 2% 0% 289 60% 40% 0% 0% 5 Strongly Agree Agree Disagree Strongly Disagree The presentation was informative 100% 0% 0% 0% 1 Outcomes Good to Excellent Below Avg to Poor % # % # # Overall Functioning At Case Opening 33% 349 67% 717 1,066 Overall Functioning At Case Closing 81% 859 19% 207 1,066 Activity Summary: This page summarizes the various ways employees and family members used the EAP during this reporting period. See other sections of the report for details. Please note that some percentages do not equal 100% due to rounding. Page 2 of 9
1. New Consult/Case Activity 3Q2012 4Q2012 1Q2013 2Q2013 Risk of Harm Yes 10 10 7 16 43 1.2% No 834 873 788 1,083 3,573 98.8% 844 883 795 1,099 3,616 100.0% The Potential Perpetrator is: USPS Employee 4 6 5 6 21 48.8% USPS Family Member 6 3 2 2 13 30.2% Other 0 1 0 7 8 18.6% Not Available 0 0 0 1 1 2.3% 10 10 7 16 43 100.0% The Person(s)/Property at Risk is: USPS Employee 5 3 4 5 17 39.5% USPS Family Member 4 2 1 1 8 18.6% Self and Others 0 2 0 0 2 4.7% Self 1 2 2 3 8 18.6% USPS Property 0 0 0 3 3 7.0% Other 0 1 0 3 4 9.3% Not Available 0 0 0 1 1 2.3% 10 10 7 16 43 100.0% If the Harm Happens, it is likely to Occur: On Postal Property 0 2 0 6 8 18.6% Away from Postal Property 8 4 3 1 16 37.2% Anywhere 2 4 3 7 16 37.2% Not Available 0 0 1 2 3 7.0% 10 10 7 16 43 100.0% Referral Source Self-Initiated Call 516 565 508 672 2,258 62.4% Mgmt Referral (Formal) 37 20 21 29 107 3.0% Mgmt Referral (Informal) 65 61 45 83 254 7.0% Co-worker 36 27 28 33 124 3.4% Union 42 26 34 38 140 3.9% Family Initiated 46 50 60 73 229 6.3% Other 69 69 53 93 282 7.8% Not Available 33 65 46 78 222 6.1% 844 883 795 1,099 3,616 100.0% Risk of Harm: Case details are presented here, showing how many cases involve risk of harm in the work place or at home. Referral Source: Most clients self-refer to the EAP. Many are encouraged by others to contact the EAP. Page 3 of 9
2A. New Case Data 3Q2012 4Q2012 1Q2013 2Q2013 Client Type Employee 407 402 371 397 1,575 86.7% Parent 0 1 1 1 3 0.2% Spouse 14 17 11 19 61 3.4% Child 34 47 42 39 162 8.9% Other 3 1 0 5 9 0.5% Not Available 3 3 0 1 7 0.4% Gender Age Male 197 210 188 203 797 43.9% Female 264 261 236 258 1,018 56.0% Not Recorded 0 0 1 1 2 0.1% 17 or less 20 31 20 24 95 5.2% 18-24 years 13 12 13 18 56 3.1% 25-34 years 41 42 43 44 170 9.4% 35-44 years 81 81 85 73 320 17.6% 45-54 years 153 153 158 154 617 34.0% 55 and Over 130 123 88 110 451 24.8% Not Available 23 29 18 39 108 5.9% Veteran Status Veteran 67 71 62 56 256 14.1% Non-Veteran 366 360 336 363 1,424 78.4% Not Available 28 40 27 43 137 7.5% Client Demographic Data: In face-to-face counseling sessions, counselors collect demographic information from clients. This data is helpful for determining if the EAP is reaching all segments of the work force and whether information about the EAP is reaching family members. Page 4 of 9
2B. New Case Data 3Q2012 4Q2012 1Q2013 2Q2013 Years of Service under 1 Year 4 6 6 9 25 1.4% 1-5 Years 40 27 24 24 115 6.3% 6-10 Years 70 62 78 81 291 16.0% 11-15 Years 78 88 69 74 308 17.0% 16-20 Years 71 76 55 73 275 15.1% 21-25 Years 77 84 60 67 287 15.8% 26+ Years 101 104 114 104 423 23.3% Not Available 20 24 19 30 93 5.1% Job Classifications Carrier 166 171 154 171 662 36.4% Clerk 96 96 85 85 362 19.9% Mail Handler 52 43 41 43 179 9.9% Rural Carrier 29 25 28 34 116 6.4% Maintenance 19 30 25 25 99 5.4% Super/PM/Manager/PCES/EAS 60 63 47 56 224 12.3% Non-Supervisory (EAS) 5 7 4 4 20 1.1% Motor Vehicle Operator 4 3 5 11 23 1.3% Other 7 12 17 16 52 2.9% Not Available 23 21 19 17 80 4.4% Tour of Duty One 57 48 46 60 211 11.6% Two 335 348 309 360 1,350 74.3% Three 37 45 41 25 148 8.1% Not Available 32 30 29 17 108 5.9% Page 5 of 9
3A. Closed Case Data 3Q2012 4Q2012 1Q2013 2Q2013 Ethnicity Caucasian 124 55 194 144 517 34.8% African American 53 56 92 31 232 15.6% Hispanic 68 45 107 77 297 20.0% Asian/Pacific Islander 50 32 59 36 177 11.9% American/Alaskan Native 2 1 0 3 6 0.4% Other Ethnicity 8 6 19 12 45 3.0% Declined 34 42 49 85 210 14.2% Type of Work Problem No Work Problem 195 127 316 278 916 61.7% Diminished Work Performance 52 29 43 40 164 11.1% Absenteeism/Tardiness 17 15 38 13 83 5.6% Misconduct/Disrupt Behavior 8 13 10 7 38 2.6% Safety Violation/Accident 2 4 7 2 15 1.0% Work Relationship-Co-Worker 20 11 21 15 67 4.5% Work Relationship-Supervisor 39 30 70 26 165 11.1% Occupational Health Problem 6 8 15 7 36 2.4% Presented Problem Job 101 69 123 87 380 25.6% Marital/Relationship 65 31 105 72 273 18.4% Alcohol/Drug 11 20 31 22 84 5.7% Family 54 38 87 56 235 15.8% Emotional 95 56 157 118 426 28.7% Other 13 23 17 32 85 5.7% Not Available 0 0 0 1 1 0.1% Assessed Problem Job 61 35 87 68 251 16.9% Marital/Relationship 84 37 87 64 272 18.3% Alcohol/Drug 14 19 38 13 84 5.7% Family 35 30 63 54 182 12.3% Emotional 126 91 225 122 564 38.0% Other 8 6 9 17 40 2.7% Not Available 11 19 11 50 91 6.1% Type of Work Problem: A significant number of clients report workplace problems that impact their productivity. Presented and Assessed Problem: Clients present a variety of problems to the EAP Counselors. The counselors work with the client in the first session to discuss what precipitating factors brought them to the EAP and what other issues may be related. All presenting problems are assessed and a determination of the primary problem is made by the counselor. Page 6 of 9
3A. Closed Case Data 3Q2012 4Q2012 1Q2013 2Q2013 Primary Intervention EAP Assistance/Counseling 205 147 315 192 859 57.9% Substance Abuse Counseling 9 11 17 13 50 3.4% Mental Health Treatment 50 29 85 55 219 14.8% Financial Assistance 1 0 3 3 7 0.5% Elder Care Services 1 0 0 1 2 0.1% Legal Assistance 7 1 8 6 22 1.5% Medical Care 16 11 21 17 65 4.4% Community Social Services 15 5 8 6 34 2.3% Self Help/Peer Support Group 6 5 17 9 37 2.5% Other 15 4 14 14 47 3.2% Not Available 14 24 32 72 142 9.6% Number of Case Sessions 1 Session 116 87 130 104 437 30.5% 2 to 6 Sessions 197 129 371 247 944 65.9% 7 to 9 Sessions 8 5 7 10 30 2.1% Ten+ Sessions 10 2 4 5 21 1.5% 331 223 512 366 1,432 100.0% Outcomes Good to Excellent Below Avg to Poor % # % # # Overall Functioning At Case Opening 33% 349 67% 717 1,066 Overall Functioning At Case Closing 81% 859 19% 207 1,066 Social Functioning At Case Opening 33% 340 67% 676 1,016 Social Functioning At Case Closing 79% 804 21% 212 1,016 Work/School Functioning At Case Opening 46% 422 54% 496 918 Work/School Functioning At Case Closing 82% 754 18% 164 918 Case Sessions: The total number of sessions that EAP Counselors conducted. Outcomes: Counselors assess clients' functioning at work and home after the beginning and end of counseling. Page 7 of 9
4. Client Satisfaction Results How satisfied were you with... Very Satisfied Satisfied Dissatisfied Very Dissatisfied Consultations The overall services/training you received EAP Counseling Help when calling the 800 number Ease of obtaining needed EAP services Your EAP counselor/trainer How EAP helped you resolve your problem How EAP helped job effectiveness The overall services/training you received 100% 0% 0% 0% 5 73% 26% 1% 0% 273 74% 25% 1% 0% 286 89% 9% 2% 0% 287 68% 29% 2% 1% 283 60% 37% 2% 1% 242 77% 20% 2% 0% 289 Would you recommend EAP to others Yes 99% No 1% 269 Critical Incident Services The overall services/training you received 60% 40% 0% 0% 5 Training Strongly Agree Agree Disagree Strongly Disagree Overall, the presentation was informative 100% 0% 0% 0% 1 The EAP Counselor gives or sends a satisfaction card to each client at the end of their EAP services. The survey solicits the client's perceptions regarding their satisfaction. 5. Training Activity Page 8 of 9
5. Training Activity 3Q2012 4Q2012 1Q2013 2Q2013 Facility Visits 50 77 47 110 284 Promotional Materials Brochures Pamphlets Posters Wallet Cards Other 885 763 689 444 2,781 2,663 2,216 2,287 2,206 9,372 0 26 0 0 26 4,899 491 197 271 5,858 95 26 1 25 147 8,542 3,522 3,174 2,946 18,184 Health Promotion/Education Sessions 24 23 21 48 116 Health Promotion/Education Attendance 1,470 354 407 705 2,936 EAP Training Activity Sessions Supervisor Training Employee Orientation Union Briefing 19 18 14 27 78 71 37 43 54 205 1 12 6 5 24 91 67 63 86 307 EAP Training Activity Attendance Supervisor Training Employee Orientation Union Briefing 237 673 299 168 1,377 1,837 562 1,084 1,486 4,969 14 164 242 12 432 2,088 1,399 1,625 1,666 6,778 Group Activity Sessions Critical Incident Debriefing Grief Groups Individual Field CISM Consults Standups/Walk-arounds Health Fairs DAC/Business Meetings 4 5 7 8 24 0 2 2 7 11 7 4 5 5 21 21 28 28 42 119 0 0 8 2 10 53 91 44 67 255 85 130 94 131 440 Group Activity Attendance Critical Incident Debriefing Grief Groups Individual Field CISM Consults Standups/Walk-arounds Health Fairs DAC/Business Meetings 224 92 258 294 868 0 55 44 231 330 18 54 104 57 233 293 647 1,285 712 2,937 0 0 873 260 1,133 675 2,728 1,132 715 5,250 1,210 3,576 3,696 2,269 10,751 Promotional activities and employee orientations help increase the awareness of the EAP and stimulate program utilization. Group activities are frequently provided in response to a critical/special incident. Page 9 of 9