Crisis Assistance Emergency Aid & Food Financial Counselling and Advice Low Interest Loans Emergency Accommodation Lines The Junction Neighbourhood Centre Maroubra Shop 2, 669-673 Anzac Parade (next to Bowen Library) Maroubra NSW 2035 Phone: 9349 8200 Fax 9314 1788 www.jnc.org.au The Junction Neighbourhood Centre Randwick 2 Albert St (near Avoca St) Randwick NSW 2031 Phone: 9398 8620 Fax 9398 3677 www.jnc.org.au ECHO Neighbourhood Centre Bondi Junction Shop 4, 1 Spring Street (next to Waverly Library) Bondi Junction NSW 2022 Phone: 9387 2885 Fax 9369 4788 www.echocentre.com.au This list is updated regularly by The Junction Neighborhood Centre. Any corrections please contact 9349 8200 or info@jnc.org.au This listed information is specific to Eastern Suburbs and Sydney CBD Last updated July 2014
Contents: Page Emergency Aid & Food 2 Financial Counselling, Legal Advice & Low Interest Loans 6 Emergency Accommodation 8 Emergency Telephone Support 9 Mental Health Support 10 Page 1
Emergency Aid & Food Organisation Type of Assistance Hours Anglicare Community Care Centre 60 Wairoa Ave, Bondi Beach Ph: 8362 3700 Asylum Seekers Centre of NSW 39 Bedford Street, Newtown Ph: 9078 1900 Come in Youth Resource Centre (Catholic) 461-463 Oxford St, Paddington Ph: 9331 2691 Hare Krishna Mobile Van Food For Life Outside The Hub in Newtown Ph: 9959 4558 Mb: 0404 187 390 Emergency Relief: Food vouchers/parcels when available, Assistance with electricity bills, water rates, gas bills and phone bills. Casework and referral for: counselling, health care, legal advice, emergency financial assistance and assistance with accommodation, TAFE enrolment, job seeking assistance and centre activities 14-25 year olds only Food, laundry and shower facilities, counselling & casework. TAFE OTEN courses available Mentoring Assistance with accommodation Free meals outside The Hub (opposite Newtown Station 9am-4.30pm Phone for appointments- Emergency Relief Also, referrals for PHAMS (Personal Helpers & Mentors), supports people with a mental health diagnosis Monday to Thursday between 9am- 5pm For Interpreter Ph: 131 450 Priority given if homeless, have no visa, high level of physical/ mental needs or have children. Lunch for young people in crisis: Byte Café Fridays 2:00pm 5:00pm Office hours 9-6pm (by appointment. only) Closed on Public Holidays 6pm-7.30pm Page 2
Organisation Type of Assistance Hours Hopestreet Urban Compassion 91 Forbes St, Woolloomooloo Ph: 9358 2388 Matthew Talbot Hostel 22 Talbot Lane, Woolloomooloo Ph: 9357 1533 Norman Andrews House (Chapel By The Sea) 77 Roscoe St, Bondi Beach Ph: 9130 5749 St Canice s Church (Catholic) 28 Roslyn St, Kings Cross Ph: 9358 5229 St Constantine & Helen (Greek Orthodox) 378 King St Newtown Ph: 9519 7868 St Johns Anglican Church 120 Darlinghurst Rd, Darlinghurst Ph:9360 6844 Ph: 8362 3700 Emergency food assistance. Long term accommodation for men. Gambling counselling services. Men 21 years+ only Homeless aid, housing & clothing assistance Free counselling: Fridays 10-1pm by appointment only Meals, clothing assistance and counselling, laundry and shower facilities. 2 nd hand clothes vouchers Free Lunch Free dinner on Wed from 7pm All Welcome Free clothes and lunch Monday-Friday Community assistance, Financial counselling & Legal assistance by appointment only Drop in Centre Backshed Café Low cost beverages Op Shop: : 10am-3pm Street Breakfast - Free Meal Sun: 9am Free Meals: Breakfast: 7.15am Lunch: 12.30pm Dinner: 4.45pm Clothing assistance Mon, Wed, Fri 9-10.30 am. 8am-4pm Free Breakfast: 8-8.30 am Free Lunch 12 noon 7 Days: 11am-1pm Sat/Sun Hot Meals Closed from Christmas till end of Jan Free Lunch 12-2pm (closed during church services) Rough Edges Drop in Centre: Wednesday and Friday: 11:00 am - 2:00 pm Mon, Wed, Thurs & Fri 7:30pm-10:3pm, Sunday: 7:30pm-9:30pm Page 3
Organisation Type of Assistance Hours St Michaels Anglican Church 200 Albion St, Surry Hills Ph: 96984226 Mb: 0414 969841 St Vincent de Paul Welfare Centre Kingsford Level 2, 1A Meeks Street Kingsford NSW 2032 Ph: to be advised Op shop: 785 Anzac Parade, Maroubra St Vincent de Paul, Waverley Ground Floor, 332-342 Oxford St, Bondi Junction Ph: 9387 5614 Sydney Multicultural & Community Services 3 General Bridges Cres. Daceyville 2032 Ph: 9663 3922 The Salvation Army Street Level Café 339 Crown St, Surry Hills Free Hot Breakfast Emergency assistance Welfare, food, furniture, clothing assistance. Statement required. Customer Request for Assistance form required for people with a child 15yrs or younger living with them. Budget counselling, food parcels and referrals, emergency aid via home visit, Statement required Material Assistance Program: EAPA vouchers to assist disadvantaged people in financial crisis with difficulty paying rent, phone, water, gas & or electricity. Free Counselling Emergency Relief Program Assists migrants and refugees in financial crisis situation. Street Level Café $2 Meals, or free with Centrelink ID. Sundays 8am to 8.45am Visit for appointment : 9:30am 3:30pm Closed for Lunch 12 1:00pm Areas covered include La Perouse to Kensington. Closed: Public Holidays Phone for appointment : 10am - 12:30pm and 1:00pm to 3pm These services are available for people of culturally and linguistically diverse (CALD) backgrounds, who have been in Australia less than five years 9:00am-5pm Café hours: Mon-Friday: 12noon-1.30pm Fri night church dinner: 5.30pm (entrance via red door on 339 Crown St) Page 4
Organisation Type of Assistance Hours The Salvation Army Welfare Centre Derby Lane, off Albion St Surry Hills Ph: 9360 1000 or 9380 2882 The Salvation Army Maroubra 100 Boyce Rd, Maroubra Ph: 9314 2166 The Salvation Army Waterloo Community Centre Cnr Cope & Phillip St, Redfern Ph: 9698 3586 The Station 82 Erskine St Cnr Clarence & Erskine St Wynyard (in the City) Ph: 9299 2252 Homeless Persons Welcome Welfare Assistance: food, clothing, assistance with bills, & social support for city clients Statement may be required for services Emergency Assistance Only Food vouchers and general welfare assistance Statement required. Welfare assistance and Opportunity shop Mon-Thurs: 9am - 4pm Fri: 8am - 1pm AA meetings Tuesdays 2pm Computer Lessons Mon & Thurs 10am 2pm by appointment only Homeless persons 21 years & over. Drop-in Centre, Shower, Laundry Legal assistance: Mon 10-12 noon Medical Doctor: Monday, 9am - 10am Mondays, Wednesdays & Fridays: 9.30am -12noon & 1pm - 3pm Closed Public Holidays Mon to Thurs: 9am-4pm Fri: 8am 1pm Friday Market Day Waterloo Café 9am 3pm Drop-in Centre: Mon-Fri: 7.30am-4pm Shower/Laundry am Free Breakfast: 7:30am 9:00am Free Lunch: noon 12:30pm Closed: Public Holidays Centrelink (drop-in): Thurs 11:30 1:00 Uniting Church Newtown Mission 280A King St, Newtown Ph: 9519 9000 Free meals and hot drink All Welcome Children must be supervised Free Legal Service: Fridays from 1.30-2.30pm (no appointment needed) Free Meals: Lunch: Tues, Wed, Fri: 1-3pm Dinner Thurs 6-7.30pm Page 5
Financial Counselling, Legal Advice and Low Interest Loans If you have debts that are becoming overwhelming, you need to take action. The following services offer support and information on how to best get through a debt problem. Organisation Type of Assistance Hours Centrelink Information about whether you are entitled to: Rent Assistance, Crisis Payments or Financial Case Management Courts NSW General line: Ph: 1300 679 272 Creditline Level 7, 133 Castlereagh Srteet, Sydney Ph: 9263 5577 Energy and Water Ombudsman NSW Ph: 1800 246 545 Kingsford Legal Centre The Law Building, University of NSW, Kensington Ph: 9385 9566 Financial Information Service: Free, independent financial information. Ph: 13 63 57 Help with court documents Financial Counsellors assist with debt problems by providing information, advice and negotiation with creditors. Help for electricity, gas & water issues including: disconnections, difficulty paying, disputes, quality of supply, marketing and customer service issues. Free Community Legal Centre. Advice and Assistance with credit and debt matters Centrelink phone lines: 8am-5pm. Employment Service: 132 850 Family assistance :136 150 Youth allowance: 132 490 Retirement: 132 300 Disabilities, sickness and carers: 132 717 8.30am 5.00pm 9am-5pm Creditline has appointments at The JNC Maroubra on Wednesdays &Fridays and JNC Randwick on Tuesdays and Wednesday, 9am-4.30pm Ph: 9263 5577 for all appointments including those at JNC. 9am-5pm 9am-5pm (Closed between 1-2pm for lunch) Must ring for an Appointment Page 6
Organisation Type of Assistance Hours Legal Aid Head Office, 323 Castlereagh St, Sydney Ph: 9219 5000 Law Access NSW Legal Helpline Ph: 1300 888 529 Moneycare Service (Salvation Army) Foster House, 5 Mary St Surry Hills Ph: 8218 1244 No Interest Loans Scheme Church in the Market Place, 400 Oxford Mall, Cnr Newland St, Bondi Junction Ph: 9387 2300 Step Up Loans Rosemount Good Shepherd Youth and Family Services 440 Marrickville Rd, Marrickville Ph: 8571 7814 The Salvation Army 100 Boyce Rd, Maroubra Ph: 9314 2166 Free 20 minute interview for credit & debt advice. Free legal information Financial Counselling Proof of income and debts may be required Provide credit for people on low incomes for essential household items. Loans are not available for general living expenses or bills. Processing loans may take up to 3 weeks with repayment approx. 12-18 months. Low interest loan for people on low incomes to purchase household goods & services from $800 to $3000 for terms up to 3 years. Terms and repayments are set at what the borrower can afford. Loans are not for debts, fines, gifts or bills Speak to an emergency relief worker for a referral to: financial & or budget counselling Statement required for assistance. 9am to 5pm 9am to 5pm, Closed public holidays Must ring for an appointment. For low income earners eligible for a Health Care Card. To make an appointment, call: 9387 2300. Phone lines open Monday to Thursday, appointments available Wednesdays and Thursdays. For low income earners eligible for a Health Care Card. To make an appointment, ring: 8571 7800. Open 8:30am 4:30pm Mondays, Wednesdays & Fridays: 9.30am -12noon & 1pm - 3pm Closed Public Holidays Page 7
Organisation Type of Assistance Hours St Vincent de Paul Welfare Centre Kingsford Level 2, 1A Meeks Street Kingsford NSW 2032 Ph: to be advised Speak to an emergency relief worker for a referral to: financial & or budget counselling. Statement required Visit for appointment : 9:30am 3:30pm Closed for Lunch 12 1:00pm Areas covered include La Perouse to Kensington. Closed: Public Holidays Emergency Accommodation Organisation Type of Assistance Hours Housing NSW After Hours Temporary Accommodation Line Ph: 1800 152 152 Assistance with Care and Housing for the Aged (ACHA) Randwick to Botany Area ACHA Coordinator Anglican Retirement Villages PO Box 6052 Alexandria NSW 2015 Ph: 9700 7714 Homeless Persons Information Centre 1800 234 566 Department of Housing after hours phone line for people needing immediate shelter. Accommodation is provided only one night at a time. If eligible, Housing NSW may also provide RentStart financial assistance Help for frail, low income older people who are renting, insecure housing or homeless, to remain in the community. Support accessing housing or community care specific to needs. A telephone information and referral service for people who are, or at risk of, experiencing homelessness. Professional assessments and referrals are provided to accommodation and support services across NSW. 4.30pm-10pm Monday to Friday & 10am-10pm Weekends & Public holidays. At other times call Housing NSW, Maroubra office: Ph: 9314 4099 : 8.30am-4.30pm Priority to elderly who are struggling. Referrals to other community care services available. Every day (including public holidays) 9am to 10pm Page 8
Emergency Telephone Support Organisation Type of Assistance Hours Domestic Violence Line (Department of Community Services) Ph: 1800 656 463 Lifeline Ph: 131 114 Mensline Ph: 1300 78 99 78 Parentline Ph: 1300 1300 52 Rape Crisis Centre Ph: 1800 424 017 Salvo Care Line (Salvation Army) Ph: 1300 36 36 22 Assistance with AVO s, counselling on domestic violence. (Provide only basic legal information, no legal advice) Counselling service with information about support services. Telephone counsellors trained to offer emotional support in times of crisis. Counselling service with information about support services for men. Telephone counsellors trained to offer emotional support in times of crisis. Counselling service with information about support services for parents. Telephone counsellors trained to offer emotional support in times of crisis. Counselling for victims of rape Counselling service with information about support services. Telephone counsellors trained to offer emotional support in times of crisis. 24 hours/7 days 24 hours/7 days 24 hours/7 days 24 hours/7 days Counselling available 24 hours/7 days Counselling available 24 hours/7 days Page 9
Mental Health Support Organisation Type of Assistance Hours Mental Health Line Ph: 1800 011 511 Suicide Call Back Service Ph: 1300 659 467 Support for people in mental health crisis or those who may need help for another person in crisis. In very severe situations where a person is a danger to themselves or to others, call the police first on: 000. Police can take a person to a Psychiatric Hospital. A 24-hour, nationwide service that provides telephone counselling to people 18 years and over and over who fit one of the following categories: People who are suicidal People caring for someone who is suicidal People bereaved by suicide Support provided 24 hours/7 days, every day of the year. 24 hours, 7 days a week Page 10