PMINJ Chapter May 4 th Symposium 2015 Straight-Up Emotional Intelligence Dr. Vanessa Druskat Peter T. Paul College of Business & Economics The University of New Hampshire
Straight-Up Emotional Intelligence Dr. Vanessa Druskat Peter T. Paul College of Business & Economics The University of New Hampshire PMINJ May 4, 2015 2
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BEST BOSS & WORST BOSS EXERCISE 1. Think of a leader, you have worked for who you think is an outstanding leader. People want to work for this person. Write his/her initials on the top/left of the page. 2. Think of a leader, who you think is a mediocre or deficient leader. A leader to avoid. Write his/her initials on the top/right of the same page. 3. Underneath each person s initials, write notes describing his/her behavior, abilities, skills, and style. 4
WHAT MAKES A DIFFERENCE? Find a partner and discuss those differences you noted in your comparison. What similarities, themes or patterns emerge from your analyses? Be prepared to report the three most important themes, patterns, or similarities. 5
The Human Brain and Emotional Intelligence prefrontal cortex brain stem thalamus amygdala 6
Evolution has produced a human brain focused on our survival needs and concerns (e.g., fight or flight). 7
The Brain s Processing Power: 85 Billion Neurons; 100 Trillion Connections Takes in 11,000,000 pieces of information per second. 10,000,000 from our eyes. The brain takes in 11,000,000 pieces of information per second. 10,000,000 from our eyes. 8
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I no longer think that learning how to manage other people, especially subordinates, is the most important thing for leaders to learn. I am teaching, above all, how to manage oneself. - Peter Drucker (1909-2005) 10
Emotional Intelligence: four clusters of competencies: I. Self-Awareness II. Self-Management III. Social Awareness IV. Social Skills EI Framework (Goleman & Boyatzis, 1999) Personal Competencies Social Competencies 11
Self- Awareness Social Awareness Self- Management Relationship Management 12
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J&J Global Study Participants were from the following locations: Asia Pacific Europe/Middle East Latin America North America Australia China Hong Kong India Indonesia Japan Korea Malaysia Singapore Philippines Taiwan Thailand Egypt Germany Greece Ireland Italy Poland Portugal Spain Switzerland United Arab Emirates Argentina Brazil Central America Columbia Ecuador Mexico Panama Paraguay Peru Uruguay Canada United States CPC CPWW ACP Ortho Derm Neutrogena PPC PPWW SLC Vistakon 18
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The Importance of EI 90 80 70 60 50 40 30 20 10 IQ + Tech EI IQ EI 0 All Types of Jobs Leadership Positions The higher you go in organizations, the more EI matters. 20
Self- Awareness Social Awareness Self- Management Relationship Management 21
Self-Awareness Reading one s own emotions and recognizing their impact Social Awareness Self-Management Relationship Management 22 22
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Social Awareness Self-Awareness Ability to attune to how others feel, and to read situations Self-Management Relationship Management 24 24
In the Eyes What Emotion is Bill Feeling A. Indifferent B. Embarrassed C. Skeptical D. Dispirited Adapted from Reading the Mind in the Eyes Test in The Essential Difference by Simon Baron-Cohen (2003). 25
In the Eyes What Emotion is Jane Feeling A. Playful B. Comforting C. Irritated D. Bored 26
Transportation Security SPOT: Screening of Passengers by Observational Techniques. 3,000 officers look for behavioral cues in airline passengers. The face --gets you to 70% accuracy. For over 90% you need to involve gesture, voice, and nuance of the content of speech. 27
Self-Awareness Social Awareness Self- Management Keeping disruptive emotions & impulses under control Relationship Management 28 28
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From: Q-Metrics A lack of impulse control Is a primary de-railer of leaders. Center for Creative Leadership 30
The Human Brain & Emotional Self-Control Prefrontal Cortex Amygdala 31
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Self-Awareness Social Awareness Self-Management Relationship Management Ability to guide the emotional tone of the group 33 33
Guiding the Emotional Tone of the Group What do you say to get people s attention? What do you do to hold people s attention? Words Body-language What do you do when you know you are losing people s attention. How do you know if people are engaging because they want to rather than because they have to? 34
Building Your Emotional Intelligence 35
Good News! EI Can Be Developed 1. Base-line assessment. 2. Practice or rehearsal 3. Re-wiring thoughts changes our behavior. 4. New behavior improves personal effectiveness. Emotions Thoughts Behavior Performance 36
NY Times: How to Train the Aging Brain Neurons make new connections during learning. 37
Quick EI Assessment 1.Complete the Assessment 2.Select 3 behaviors you want to develop further. 3.Find a partner and compare your choices. 4.Share ideas for how. 38
Using emotion intelligently allows us to improve relationships, build innovative teams and surpass our business goals 39
Recognising the importance of emotions is the next frontier in human evolution. 40