Terms and Conditions. VISA Global Customer Assistance Services

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1 Terms and Conditions VISA Global Customer Assistance Services

2 Visa Global Customer Assistance Services (VGCAS) 1 The Visa Global Customer Assistance Services are co-ordinated by the Global Assistance Centre located in Baltimore, USA. This is a multi-lingual centre, available 24 hours a day, 7 days a week. It is equipped to receive and transmit information by telephone, telex or fax. If your card is lost or stolen and you would like an emergency replacement card or cash, you may phone the centre free of charge. You may use any of the freephone numbers on pages 4 to 6 or call collect on Reporting a lost or stolen card If the number of the lost or stolen card is available, please phone Visa Global Customer Assistance Services on the telephone numbers provided. Visa International will immediately block the card and notify us of the report. If the card number is not available, please phone Card Products Division on (356) Emergency card replacement service You may also request an emergency replacement of your Visa Negozju Card. Visa Global Customer Assistance Services will deliver the card by courier either directly to your temporary address or to a local bank emergency service location for collection whichever is most convenient to you.

3 2 Emergency cash disbursement You may also request emergency funds should you require them. Visa Global Customer Assistance Services will co-ordinate the disbursement of funds through an emergency service location. Toll free numbers for emergency services Visa Gold cardholders who require emergency travel assistance or are unable to reach us in an emergency may call the Global Assistance Centre on the appropriate freephone number listed below. If you are calling from: Current telephone number: Anguilla Antigua Argentina Aruba Australia Austria , when prompted enter Bahamas Bahrain Barbados Belgium Bermuda Bolivia Bonaire* Bosnia Herzegovina Brazil British Virgin Islands Bulgaria Canada

4 Cayman Islands Chile China (South) China (North) Colombia Costa Rica Croatia Curacao (Netherland Antilles) Czech Republic Denmark Dominica Dominican Republic Egypt (Cairo only) Egypt (outside Cairo) Estonia Finland France Germany Gibraltar Greece Grenada Guam Guatemala Hong Kong Hungary India Not Available Indonesia Ireland, Republic of Israel Italy Jamaica Japan Jordan

5 4 Kazakhstan Kenya Korea, Republic of Latvia Lebanon (Beirut only) Lebanon (outside Beirut) Liechtenstein Lithuania Luxembourg Malaysia Mexico Macedonia Mauritius Monaco Not Available Montserrat Morocco Netherlands Nevis New Zealand Norway Okinawa Panama Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia (Moscow only) Russia (St. Petersburg only) Russia (outside Moscow/St. Petersburg)

6 5 Saba (Netherland Antilles) Saint Eustatius (Netherland Antilles) Saint Kitts/Nevis Saint Maarten (Netherland Antilles) San Marino Saudi Arabia Senegal Singapore Slovakia South Africa Spain Sweden Switzerland Taiwan Thailand Trinidad/Tobago Turkey Turks and Caicos United Arab Emirates United Kingdom United States Uruguay US Virgin Islands Ukraine Venezuela Calls from some mobile phones and hotel telephone networks might not be free of charge even when a toll free number is used. If the country you are calling from is not listed, or if you experience difficulties using any of the freephone numbers, call collect/reverse charge to the following number: +1(0)

7 hsbc.com.mt Customer Service Approved and issued by HSBC Bank Malta p.l.c. We are a member of the HSBC Group, one of the world s largest banking and financial services organisations with more than 9,000 offices in 83 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. HSBC Bank Malta p.l.c. 233, Republic Street Valletta VLT1116 Malta /2009 Designed & Produced by BPC.

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