Trademark and Copyright Warning Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC. Distribution or duplication of these slides and content, in whole or in part, in any way is strictly prohibited. These are for the personal use of program attendees only. The following marks are the property of Kirkpatrick Partners, LLC as related to educational / training materials, programs and books: Kirkpatrick BrightLight Kirkpatrick Four Levels Blended Evaluation Plan The One and Only Kirkpatrick Transform Your Future: Building Tactical and Strategic Business Bridges Dr. Jim Kirkpatrick ATD International Conference & Exposition 2017 You, learning professionals, are charged with incurring training and development costs that exceed the value you bring to the business. Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 1
Danger Signs What are we really getting for our training dollars? We are focusing on revenue-producing activities. That does not include training. We are cutting non-essential activities. Sorry. We can t afford the nice to haves. Session Objectives When you get back to work, we recommend that you: Explain to others why it is critical that L&D reinvents itself Enhance your working relationships with colleagues and business partners Begin a journey whereby you will influence on-the-job behavior and subsequent business results Are we guilty? Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 2
The Kirkpatrick Model Level 4: Results The degree to which targeted program outcomes occur and contribute to the organization s highest-level result The Kirkpatrick Model Level 3: Behavior The degree to which participants apply what they learned during training when they are back on the job The Kirkpatrick Model Level 2: Learning The degree to which participants acquire the intended knowledge, skills, attitude, confidence and commitment based on their participation in the training Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 3
The Kirkpatrick Model Level 1: Reaction The degree to which participants find the training favorable, engaging and relevant to their jobs Volunteers What are the benefits of starting with Level 4? 2010-2017 Kirkpatrick Partners, LLC. All rights reserved. Why Evaluate? Improve the Program Improve Job Performance Maximize Organizational Results Effective Training Training Effectiveness Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 4
Building Bridges 1. Consensus bridges with colleagues 2. Strategic bridges with senior leaders 3. Tactical bridges with line managers 4. Empowering bridges with students Build Consensus Bridges with Your Colleagues Actions to Take 1. Challenge them that evaluation needs to be about truth Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 5
Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 6
Actions to Take 1. Challenge them that evaluation needs to be about truth 2. Encourage them to embrace the concept of blended evaluation 2010-2016 Kirkpatrick Partners. All rights reserved. Blended Evaluation Plan TM A methodology in which data are collected from multiple sources using multiple methods, in a blended fashion that considers all four Kirkpatrick levels. Small Group Discussion What can you do to uncover more truth in your evaluation efforts? Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 7
Build Strategic Bridges with Your Key Stakeholders Actions to Take 1. Educate them in the benefits of a business partnership approach Level 4 Results Expected Program Outcomes Level of Effort Critical Behaviors Coordinated Approach Training Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 8
Actions to Take 1. Educate them in the benefits of a business partnership approach 2. Compel them to act as advocates of a business partnership approach Bud Melton Transform bank from transaction oriented to customer advisor culture Not initially interested in further conversation What can I do to help? Bi-weekly conversations with SVPs Individual employee recognition SVPs began to follow lead That was one of my most rewarding experiences in 25 years at the bank. Volunteers Who do you know in your organization who is a Bud Melton?. Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 9
Build Tactical Bridges with Your Line Managers and Supervisors Actions to Take 1. Seek first to understand on their turf and their terms 2010-2016 Kirkpatrick Partners. All rights reserved. Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 10
Actions to Take 1. Seek first to understand on their turf and their terms 2. Show them you can add value by going beyond learning Necessities for Success Necessities for Success Prerequisite items, events, conditions or communications that help leverage success or head off problems before they reduce the impact of an initiative Small Group Discussion Identify one way you can contribute to your organization beyond formal training. Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 11
Build Practical Bridges with Your Students Actions to Take 1. Help them see beyond Levels 1 and 2. 2. Inspire and encourage them to take action. Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 12
A positive verdict! Chat with Us To learn more and to chat, join us at a book signing in the ATD Bookstore. May 22 5:30 6:00 PM ATD Bookstore Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 13
Provide Contact Information for Free Resources Links to: Blended Evaluation Plan Form Samples booklet Companion Guide to Kirkpatrick s Four Levels of Training Evaluation Online resource library with 60+ items Subscription to: Weekly e-newsletter Kirkpatrickpartners.com Your Virtual Badge Share the news of your new knowledge with a virtual badge. Look for notification email from Credly that your badge has been issued (alerts@credly.com) Accept your virtual credit (www.credly.com) o sign in to your Credly account o sign up if you don t already have an account Use Credly s built-in tools to post your badge in social media Thank You! Customer service: information@kirkpatrickpartners.com Sales: inquiries@kirkpatrickpartners.com (770) 302-3500 kirkpatrickpartners.com Copyright 2010-2017, Kirkpatrick Partners, LLC. All rights reserved. 14
JOIN THE KIRKPATRICK COMMUNITY FOR FREE RESOURCES & INFORMATION Kirkpatrick Partners strives to provide the information you need, when and how you want it. STEP 1: REGISTER WITH KIRKPATRICK PARTNERS Register online at www.kirkpatrickpartners.com to receive access to the online Kirkpatrick Resource Library and be automatically enrolled in our weekly newsletter. Receive all of the following: Access to online Kirkpatrick Resource Library containing 60+ free items on demand Articles, white papers, videos, podcasts, PowerPoint slides, diagrams and tools One efficient weekly email containing: Weekly Kirkpatrick Quick Tip Latest articles News, specials and event schedules Ability to comment on features in The Official Kirkpatrick Blog STEP 2: SELECT YOUR FAVORITE SOCIAL MEDIA FOR TIMELY UPDATES Do you prefer to get your news as it happens? Do you like your Facebook page better than your Outlook inbox? If so, this step is for you! Follow Kirkpatrick Partners on your favorite social media network. Join the discussion and receive the latest news by liking us on Facebook, following our Twitter account, @TheKirkpatricks, connecting with us on LinkedIn, following our boards on Pinterest, or subscribing to The Official Kirkpatrick Blog on our website. STEP 3: ADD CUSTOMIZED SUBSCRIPTIONS FOR MORE INFORMATION Do you want everything from Kirkpatrick Partners? If so, follow Jim, @Jim_Kirkpatrick, and Wendy, @WkKirkpatrick, on Twitter, join the Kirkpatrick Evaluation Discussion Group on LinkedIn and subscribe to the Kirkpatrick Partners YouTube channel. The One and Only Kirkpatrick (770) 302-3500 information@kirkpatrickpartners.com www.kirkpatrickpartners.com
MAXIMIZING RESULTS WITH KIRKPATRICK Early part of the journey - Ensuring effective training Register for FREE resources at kirkpatrickpartners.com Watch Kirkpatrick webinars Discuss effective training versus training effectiveness in your organization Participate in Getting to Kirkpatrick Levels 3 & 4 or Igniting the Inner Fire workshops Join the Kirkpatrick Evaluation discussion group in LinkedIn Participate in the Kirkpatrick Four Levels Evaluation Certification Program - Bronze Level Farther down the road - Building training effectiveness Connect Levels 3 and 4 through required drivers, critical behaviors and leading indicators Schedule a Kirkpatrick Strategic Evaluation Planning Certificate Program Implement a systematic evaluation decision-making process Obtain Kirkpatrick silver level certification Nearing the final destination - Maximizing organizational ROE (return on expectations) Consider a Kirkpatrick Business Partnership Analysis Schedule a Kirkpatrick Impact Study Present your compelling chain of evidence to your corporate jury Obtain Kirkpatrick gold level certification 04/2017 (770) 302-3500 information@kirkpatrickpartners.com www.kirkpatrickpartners.com