September 30, The Honorable Thomas W. Corbett Governor of Pennsylvania Room 225 Main Capitol Building Harrisburg, Pennsylvania 17120

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September 30, 2011 The Honorable Thomas W. Corbett Governor of Pennsylvania Room 225 Main Capitol Building Harrisburg, Pennsylvania 17120 Dear Governor Corbett: In accordance with 35 P.S. 6701.4(e), 1 the Pennsylvania Public Utility Commission (Commission) respectfully submits this Annual Report pursuant to the Universal Telecommunications and Print Media Access Act, which relates to the Telecommunication Device Distribution Program (TDD Program) and the Print Media Access System Program (PMAS Program, also known as Newsline ). The TDD Program and PMAS Program are operated by the Office of Vocational Rehabilitation in the Department of Labor and Industry (OVR). The TDD Program is funded from the Telecommunication Relay Service Program (TRS) surcharge. The PMAS Program historically has been funded from special grants; however, starting in the 2006-2007 year, it began to rely solely on the TRS surcharge for funding. The Commission administers the TRS surcharge fund. The attached report discusses the following aspects of the programs: 1) Calculation and Statement of the TRS surcharge level established pursuant to 6701.4(c); 2) TDD Program; fund balances, revenues, and disbursements and expenses; 3) PMAS Program; fund balances, revenues, and disbursements and expenses; 4) OVR reported information; and 5) Public Utility Commission Conclusion. An electronic version of this report is available on the Commission s website (www.puc.state.pa.us) located at the Telecommunications Telecommunications Relay Service tabs. Very truly yours, Enclosure Robert F. Powelson Chairman 1 Section 5(e) of Act 34 of 1995, as amended by Act 174 of 2004.

September 30, 2011 The Honorable James Cawley Lieutenant Governor of Pennsylvania Room 200 Main Capitol Building Harrisburg, Pennsylvania 17120 Dear Lieutenant Governor Cawley: In accordance with 35 P.S. 6701.4(e), 1 the Pennsylvania Public Utility Commission (Commission) respectfully submits this Annual Report pursuant to the Universal Telecommunications and Print Media Access Act, which relates to the Telecommunication Device Distribution Program (TDD Program) and the Print Media Access System Program (PMAS Program, also known as Newsline ). The TDD Program and PMAS Program are operated by the Office of Vocational Rehabilitation in the Department of Labor and Industry (OVR). The TDD Program is funded from the Telecommunication Relay Service Program (TRS) surcharge. The PMAS Program historically has been funded from special grants; however, starting in the 2006-2007 year, it began to rely solely on the TRS surcharge for funding. The Commission administers the TRS surcharge fund. The attached report discusses the following aspects of the programs: 1) Calculation and Statement of the TRS surcharge level established pursuant to 6701.4(c); 2) TDD Program; fund balances, revenues, and disbursements and expenses; 3) PMAS Program; fund balances, revenues, and disbursements and expenses; 4) OVR reported information; and 5) Public Utility Commission Conclusion. An electronic version of this report is available on the Commission s website (www.puc.state.pa.us) located at the Telecommunications Telecommunications Relay Service tabs. Very truly yours, Enclosure Robert F. Powelson Chairman 1 Section 5(e) of Act 34 of 1995, as amended by Act 174 of 2004.

September 30, 2011 TO THE MEMBERS OF THE GENERAL ASSEMBLY OF THE COMMONWEALTH OF PENNSYLVANIA: In accordance with 35 P.S. 6701.4(e), 1 the Pennsylvania Public Utility Commission (Commission) respectfully submits this Annual Report pursuant to the Universal Telecommunications and Print Media Access Act, which relates to the Telecommunication Device Distribution Program (TDD Program) and the Print Media Access System Program (PMAS Program, also known as Newsline ). The TDD Program and PMAS Program are operated by the Office of Vocational Rehabilitation in the Department of Labor and Industry (OVR). The TDD Program is funded from the Telecommunication Relay Service Program (TRS) surcharge. The PMAS Program historically has been funded from special grants; however, starting in the 2006-2007 year, it began to rely solely on the TRS surcharge for funding. The Commission administers the TRS surcharge fund. The attached report discusses the following aspects of the programs: 1) Calculation and Statement of the TRS surcharge level established pursuant to 6701.4(c); 2) TDD Program; fund balances, revenues, and disbursements and expenses; 3) PMAS Program; fund balances, revenues, and disbursements and expenses; 4) OVR reported information; and 5) Public Utility Commission Conclusion. An electronic version of this report is available on the Commission s website (www.puc.state.pa.us) located at the Telecommunications Telecommunications Relay Service tabs. Very truly yours, Enclosure Robert F. Powelson Chairman 1 Section 5(e) of Act 34 of 1995, as amended by Act 174 of 2004.

ANNUAL REPORT OF THE FISCAL STATUS AND OPERATIONS OF THE TELECOMMUNICATIONS DEVICE DISTRIBUTION PROGRAM AND THE PRINT MEDIA ACCESS SYSTEM PROGRAM SUBMITTED BY THE PENNSYLVANIA PUBLIC UTILITY COMMISSION OCTOBER 1, 2011 In compliance with Section 6701.4(e) of the Universal Telecommunications and Print Media Access Act (UTPMA Act), 1 the Pennsylvania Public Utility Commission (Commission) respectfully submits this Annual Report relating to the Telecommunication Device Distribution Program (TDD Program) and the Print Media Access System Program (PMAS Program). The TDD Program is funded from the Telecommunication Relay Service Program (TRS) surcharge. Historically, the PMAS Program was initially funded through special grants; however, beginning in July 2006, its funding has been accounted entirely through the TRS surcharge funds. The PMAS Program provides access to the National Federation of the Blind (NFB) reading service. It is known as NFB Newsline. 2 The TDD Program is operated by the Office of Vocational Rehabilitation (OVR), in the Department of Labor and Industry (L&I). The PMASP is operated by the Bureau of Blindness and Visual Services (BBVS), Office of Vocational Rehabilitation (OVR), in the Department of Labor and Industry (L&I). Pennsylvania s Initiative on Assistive Technology (PIAT), Institute on Disabilities at Temple University (IDT) located in Philadelphia, Pennsylvania, is the current TDD Program manager under contract to OVR. The Commission provides assistance to OVR, BBVS, and PIAT in accordance with the UTPMA Act. The Commission administers the TRS Surcharge funds. 1 35 P.S. 6701.1 6701.4; Act 34 of 1995, as amended by Act 174 of 2004; (UTPMA Act). 2 An electronic version of this report is available on the Commission s website (http://www.puc.state.pa.us) under the Telecommunications and Telecommunications Relay tabs.

CALCULATION AND USE OF TRS SURCHARGE FUND FOR TDD PROGRAM & PMAS PROGRAM The TRS surcharge rate is calculated based on the number of wireline telephone numbers in service as of December 31, and the combined expenses of the TRS, TDD Program and the PMAS Program. Local exchange carriers (LECs) report their wireline counts by filing an Annual Access Line Summary Report to the Commission. Based on the total number of access lines submitted by the LECs and the estimated expenses and financial status of the TRS, TDD Program, and PMAS Program fund accounts, the Commission set the residential and business monthly access line TRS surcharges. The current rate is set at $0.08 per access line per month effective from July 1, 2011 through June 30, 2012. 35 P.S. 6701.4(c) provides in pertinent part, that: (c) Additional use of [TRS] surcharge.--the Telecommunications Device Distribution Program shall be funded and the Print Media Access System program may be funded by the Telecommunication Relay Service Program surcharge, as calculated by the commission on an annual basis under the methodology established by the commission in order entered May 29, 1990, and July 9, 1990, at Docket Number M-00900239... The Commission calculates the TRS surcharge component for each program separately on a per wireline access line percentage basis. A copy of the Commission s Order entered, May 20, 2011, at Docket No. M-2011-2218783, approving the TRS surcharge and TDD Program and PMAS Program allocation percentage of the surcharge rates, is attached as Public Utility Commission Attachment A. TDD PROGRAM On March 18, 2011, the Department of Labor & Industry, OVR filed a budget with the Commission for the TDD Program for the ensuing year. The TDD Program budget for July 1, 2011, through June 30, 2012, as submitted by OVR, is $272,478, as compared to $484,401 from the budget year 2010-2011. OVR s 2011-2012 budget proposal estimated that the costs will be $120,966 for equipment and $151,512 for consumer education services. In addition, the budget calculation showed the quantity, unit cost, and total cost, by type of telecommunications device. OVR s 2011-2012 budget proposal for the TDD Program is available upon request. The TDD Program Fund had a beginning balance on July 1, 2010 of $480,266. Based on the program budget for 2011-2012, expected expenses and access line counts the TDD Program fund is allocated 5 percent of each monthly $0.08 rate. The TDD Program surcharge net revenue received from the TRS surcharge was $204,690.76 for the period of July 1, 2010, to June 30, 2011. 2

The TDD Program Fund earned net investment income of $51 for the period of July 1, 2010, through June 30, 2011. The TDD Program Fund paid $131,903 in distributed equipment costs for the period of July 1, 2010, through June 30, 2011. The TDD Program paid $166,276 for consumer education and outreach for the period July 1, 2010 through June 30, 2011. The TDD Program Fund paid $1,425 in fiduciary fees (US Bank Institutional Trust & Custody) for the period of July 1, 2010, through June 30, 2011. $385,403. The TDD Program Fund balance at fiscal year ended June 30, 2011, was The TDD Program fund balance of $385,403 will require additional funding to provide for program elements and maintain an adequate cash flow reserve. The Commission has included 5.0 percent of the total TRS surcharge revenues to be allocated to the TDD Program Fund for the 2011-2012 TRS Surcharge recalculation year. (See Public Utility Commission Exhibit A) PMAS PROGRAM On March 18, 2011, the Department of Labor & Industry, OVR, BBVS filed a budget with the Commission for the PMAS Program for the ensuing year. The PMASP Program budget for July 1, 2011, through June 30, 2012, as submitted by BBVS, is $129,104 as compared to $122,684 from the budget year 2010-2011. BBVS submitted 2011-2012 budget proposal estimated that the costs will include from National Federation of the Blind NFB Newsline, eighteen participating newspapers, annual set-up, maintenance, and distribution fees as well as a one-year telecommunications subscription fee. BBVS 2011-2012 budget proposal for the PMAS Program is available upon request. The PMAS Program Fund balance as of July 1, 2010, was $288,411. The PMAS Program surcharge net revenue received from the TRS surcharge was $108,681 for the period of July 1, 2010, to June 30, 2011. The PMAS Program Fund earned net investment income of $29 for the period of July 1, 2010, through June 30, 2011. The PMAS Program Fund paid $118,899 for NFB Newsline annual element costs for the period of July 1, 2010, through June 30, 2011. 3

The PMAS Program Fund paid $824 in fiduciary fees (US Bank Institutional Trust & Custody) for the period of July 1, 2010, through June 30, 2011. $277,398. The PMASP Program Fund balance at fiscal year ended June 30, 2011, was The PMAS Program fund balance of $277,398 will require additional funding to provide for program elements and maintain an adequate cash flow reserve. The NFB Newsline requires annual payment in advance, generally by October of the contract year. Therefore, the PMAS Program Fund must maintain a balance adequate to cover contract costs for the coming year. The Commission has included 2.0 percent of the total TRS surcharge revenues to be allocated to the PMAS Program Fund for the 2011-2012 TRS Surcharge recalculation year. (See Public Utility Commission Exhibit A) OVR INFORMATION Pursuant to 35 P.S. 6701.4(e)(2), OVR submitted to the Commission information on the TDD Program and the PMAS Program. The report submitted to the Commission by the OVR is attached as Public Utility Commission Attachment B. PUBLIC UTILITY COMMISSION CONCLUSION The Commission has been responsive to the needs of the residents of Pennsylvania who depend upon the TDD Program and the PMAS Program and is compliant with the directives of the law. The Commission will continue to be attentive to the implementation of the TDD Program and PMAS Program and the Commission s funding oversight and responsibilities. The Commission with the assistance of OVR conducts an annual audit of the TDD Program and the PMAS Program. The objectives and scope of the audit is to determine that only qualified individuals received TDD equipment; that the consumer educator properly and accurately charged the fund for services provided; that only qualified bidders were awarded contracts through the RFP; that equipment and service contractors properly invoiced the funds; and that all monies withdrawn from the TDD Program account and PMAS Program account were only used for qualifying TDD Program and PMAS Program services and equipment. The Commission has completed the audit of the TDD Program and the PMAS Program activity for the two fiscal periods ending June 30, 2008 and 2009. The audit report contained no adverse findings or recommendations. ATTACHMENTS 4

Following is a list of Public Utility Commission Attachments: Public Utility Commission Attachments A: Commission s Order Approving New Surcharge Rates Public Utility Commission Attachment B: TDD Program and PMAS Program Information Submitted by the OVR 5