we are daisy Daisy Conferencing Max Bridge charges* International charges* International toll-free access levy

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Daisy Conferencing Max Daisy Conferencing offers three tailored solutions to meet your business requirements. Create simple audio calls on demand with Reservationless Conferencing, audio-visual web conferences with Unified Meeting 5 or customised and managed Operator Assisted Conferences. Bridge charges* Bridge charges are applied per participant per minute for the duration of the conference. Product Country Bridge charge Reservationless Conferencing All Audio 0.04 Unified Meeting 5 (audio & web) All Web 0.08 Operator Assisted Conferencing All Operator assisted 0.10 International charges* Daisy Conferencing enables seamless participation from users based both in the UK and overseas. Choose whether your international participants dial-in from International Freephone or toll numbers, or dial them onto the call yourself. Levies for calls from international destinations are shown in the tables below. International toll-free access levy Country Number type AE United Arab Emirates International Freephone 0.18 AR Argentina International Freephone 0.12 AT Austria International Freephone 0.04 AU Australia International Freephone 0.04 BE Belgium International Freephone 0.04 BG Bulgaria International Freephone 0.12 BH Bahrain International Freephone 0.15 BR Brazil International Freephone 0.07 BY Belarus International Freephone 0.35 CA Canada International Freephone 0.04 CH Switzerland International Freephone 0.04 CL Chile International Freephone 0.18 *Bridge Charge includes UK (01/02/03) access. An additional levy will be charged for participants dialling-in from outside the UK.

International toll-free access levy continued Country Number type CN China International Freephone 0.13 CO Colombia International Freephone 0.20 CY Cyprus International Freephone 0.07 CZ Czech Republic International Freephone 0.11 DE Germany International Freephone 0.04 DK Denmark International Freephone 0.04 EE Estonia International Freephone 0.04 ES Spain International Freephone 0.04 FI Finland International Freephone 0.07 FR France International Freephone 0.04 GR Greece International Freephone 0.06 HK Hong Kong International Freephone 0.05 HR Croatia International Freephone 0.07 HU Hungry International Freephone 0.06 IE Ireland International Freephone 0.04 IL Israel International Freephone 0.04 IN India International Freephone 0.10 IS Iceland International Freephone 0.10 IT Italy International Freephone 0.04 JP Japan International Freephone 0.07 KR South Korea International Freephone 0.07 LT Lithuania International Freephone 0.15 LU Luxembourg International Freephone 0.04 LV Latvia International Freephone 0.06 MC Monaco International Freephone 0.06 MT Malta International Freephone 0.20 MX Mexico International Freephone 0.20 MY Malaysia International Freephone 0.05 NL Netherlands International Freephone 0.04 NO Norway International Freephone 0.04 NZ New Zealand International Freephone 0.04 PH Philippines International Freephone 0.20 PL Poland International Freephone 0.04 PT Portugal International Freephone 0.04 RO Romania International Freephone 0.15 RU Russia International Freephone 0.05 SA Saudi Arabia International Freephone 0.27 SE Sweden International Freephone 0.04

International toll-free access levy continued Country Number type SG Singapore International Freephone 0.04 SI Slovenia International Freephone 0.12 SK Slovak Republic International Freephone 0.10 TH Thailand International Freephone 0.10 TR Turkey International Freephone 0.10 TW Taiwan International Freephone 0.09 UA Ukraine International Freephone 0.40 US United States International Freephone 0.04 UY Uruguay International Freephone 0.10 VE Venezuela International Freephone 0.25 ZA South Africa International Freephone 0.10 International in-country toll access levy Country Number type AT Austria In-country toll number 0.04 AR Argentina In-country toll number 0.11 AU Australia In-country toll number 0.04 BE Belgium In-country toll number 0.04 BR Brazil In-country toll number 0.18 CA Canada In-country toll number 0.09 CH Switzerland In-country toll number 0.04 CN China (Toll) In-country toll number 0.18 CY Cyprus In-country toll number 0.09 CZ Czech Republic In-country toll number 0.04 DE Germany In-country toll number 0.04 DK Denmark In-country toll number 0.04 EE Estonia In-country toll number 0.04 ES Spain In-country toll number 0.04 FI Finland In-country toll number 0.04 FR France In-country toll number 0.04 GR Greece In-country toll number 0.04 HK Hong Kong In-country toll number 0.06 HR Croatia In-country toll number 0.08 HU Hungry In-country toll number 0.04 IE Ireland In-country toll number 0.04 IL Israel In-country toll number 0.04 IN India In-country toll number 0.08 IT Italy In-country toll number 0.04

International in-country toll access levy continued Country Number type JP Japan In-country toll number 0.04 KR South Korea In-country toll number 0.04 LT Lithuania In-country toll number 0.04 LU Luxembourg In-country toll number 0.04 LV Latvia In-country toll number 0.04 MT Malta In-country toll number 0.17 MY Malaysia In-country toll number 0.07 NL Netherlands In-country toll number 0.04 NO Norway In-country toll number 0.04 NZ New Zealand In-country toll number 0.04 PH Philippines In-country toll number 0.12 PL Poland In-country toll number 0.04 PT Portugal In-country toll number 0.05 RO Romania In-country toll number 0.04 RU Russia In-country toll number 0.04 SE Sweden In-country toll number 0.05 SG Singapore In-country toll number 0.05 SI Slovenia In-country toll number 0.04 SK Slovak Republic In-country toll number 0.08 TR Turkey In-country toll number 0.19 TW Taiwan In-country toll number 0.18 US United States In-country toll number 0.04 ZA South Africa In-country toll number 0.18 Dial-out levy Andorra 0.065 United Arab Emirates 0.383 Afghanistan 0.598 Antigua 0.307 Anguilla 0.288 Albania 0.173 Alaska 4.167 Armenia 0.363 Antilles 4.167 Angola 0.314 Antartica (Aust.) 4.167 Argentina 0.050 Samoa - (USA) 1.467 Samoa - (USA) 4.167 Ascension Island 1.482 Austria 0.050 Australia 0.044 Aruba 0.345 Azerbaijan 0.314 Azores 1.500 Bosnia - Hercegovina 0.277 Barbados 0.261

Dial-out levy continued Barbuda 4.167 Bangladesh 0.100 Belgium 0.053 Burkina Faso 0.593 Bulgaria 0.107 Bahrain 0.065 Burundi 0.165 Benin 0.426 Bermuda 0.119 Brunei - Darussalam 0.107 Bolivia 0.279 Brazil 0.084 Bahamas 0.084 Bhutan 0.280 Bouvet Island 4.167 Botswana 0.253 Belarus 0.521 Belize 0.590 Canada 0.022 Cocos Island 4.167 Caicos Islands 4.167 Congo, Democratic Republic of 1.802 Central African Republic 1.016 Switzerland 0.039 Cote d'ivoire 0.034 Cook Islands 1.737 Chile 0.054 Cameroon 0.345 China 0.027 Canary Islands 0.037 Colombia 0.068 Costa Rica 0.134 Cuba 2.300 Cape Verde Islands 0.468 Christmas Island 4.167 Cyprus 0.025 Czech Republic 0.065 Germany 0.030 Djibouti 1.894 Denmark 0.022 Dominica 0.284 Dominican Republic 0.284 Algeria 0.322 Ecuador 0.229 Estonia 0.054 Egypt 0.276 Western Sahara 4.167 Eritrea 0.682 Spain 0.037 Ethiopia 0.656 Finland 0.100 Fiji 0.548 Falkland Islands 0.138 Micronesia 4.167 Faroe Islands 0.291 France 0.024 France, Metropolitan 4.167 Gabon 1.932 Granada 0.974 Georgia 0.239 French Guiana 0.434 Ghana 0.695 Gibraltar 0.115 Greenland 4.167 Gambia 0.966 Guinea 0.851 Guadeloupe 0.188 Greece 0.035 Grenadines 4.167 S.Georgia-S.Sandwich Isls 4.167 Guatemala 0.299 Guam 0.240 Guyana 1.725 Hawaii 4.167 Hong Kong 0.043 Heard and McDonald Island 4.167 Honduras 1.648

Dial-out levy continued Croatia 0.050 Haiti 1.407 Hungary 0.038 Ibiza 0.200 Indonesia 0.265 Ireland 0.034 Israel 0.022 India 0.057 British Indian Ocean Ter. 4.167 Iraq 1.537 Iran 0.173 Iceland 0.041 Italy 0.049 Jamaica 0.199 Jordan 0.185 Japan 0.052 Kenya 0.206 Kerghizstan 0.299 Cambodia 0.446 Kiribati 4.167 St Kitts 0.376 North Korea 4.167 South Korea 0.046 Kuwait 0.381 Caymen Islands 0.157 Kazakhstan 0.245 Laos 0.150 Lebanon 0.238 St Lucia 0.314 Liechtenstein 0.123 Sri Lanka 0.311 Liberia 0.832 Lesotho 0.479 Lithuania 0.399 Luxembourg 0.032 Latvia 0.520 Libya 0.483 Morocco 0.074 Monaco 0.147 Moldova 0.280 Madeira 1.500 Madagascar 1.358 Marshall Islands 4.167 Macedonia 0.271 Mali 0.495 Myanmar 1.159 Mongolia 2.147 Macau 0.111 Northern Marianas 2.262 Martinique 0.188 Mauritania 2.262 Montserrat 0.571 Malta 0.084 Mauritius 0.355 Maldives 0.337 Malawi 0.314 Mexico 0.154 Malaysia 0.039 Mozambique 0.295 Namibia 0.151 New Caledonia 1.115 Niger 0.422 Norfolk Islands 6.667 Nigeria 0.199 Nicaragua 0.334 Netherlands 0.034 Norway 0.037 Nepal 1.558 Nauru 6.667 Niue 6.667 New Zealand 0.024 Oman 0.353 Panama 0.058 Peru 0.025 French Polynesia 0.743 Papua New Guinea 4.167 Philippines 0.322 Pakistan 0.096

Dial-out levy continued Poland 0.037 Pitcairn 4.167 Puerto Rico 0.065 Palestine 0.613 Portugal 0.025 Palau 2.262 Paraguay 0.153 Qatar 0.336 Romania 0.046 Russia 0.069 Rwanda 2.505 Saudi Arabia 0.189 Solomon Islands 6.667 Seychelles 0.207 Sudan 0.557 Sweden 0.034 Singapore 0.026 St. Helena 6.667 Slovenia 0.035 Svalbard and Jan Mayen Isl. 3.333 Slovakia 0.042 Sierra Leone 4.167 San Marino 1.500 Senegal 0.383 Somalia 1.530 Suriname 1.921 El Salvador 0.677 Syria 0.224 Swaziland 0.169 Tobago 0.333 Turks 0.152 Chad 0.334 Togo 0.932 Thailand 0.023 Tadzhikistan 0.299 Tokelau 6.633 East Timor 6.000 Turkmenistan 1.165 Tunisia 0.582 Tonga 2.262 Turkey 0.058 Trinidad 0.150 Tuvalu 4.167 Taiwan 0.034 Tanzania 0.447 Ukraine 0.257 Uganda 0.330 United Kingdom 0.019 United Kingdom 0.019 US Minor Outlying Islands 4.167 USA 0.026 Uruguay 0.165 Uzbekistan 0.199 Vatican City State 0.500 St Vincent 4.250 Venezuela 0.061 British Virgin Islands 0.351 US Virgin Islands 0.026 Vietnam 0.078 Vanuatu 2.377 Wallis and Futuna Islands 4.167 Samoa - (Western) 1.572 Yemen 0.395 Mayotte 6.667 South Africa 0.061 Zambia 0.107 Zimbabwe 0.351

Listen again Daisy Conferencing offers a number of additional services to allow playback and downloading of your conferences. Product Service Charge Reservationless Conferencing Call recording MP3 download 30.00 one-off charge Reservationless Conferencing Call recording playback 0.05 per minute Unified Meeting 5 Hosted web and audio recording 180 per recording, per month Operator Assisted Services and Charges Daisy s Operator Assisted Conferencing offers a range of additional services to help streamline and manage your most demanding conferences.. Service Charge Type Cost Cancellation fee - less than 24h notice One off 50 Approved participant list Per participant 3.50 Communication Line One off 150 Facts Complete - Enhanced One off 150 Facts Complete - Premium One off 250 Facts Complete - Standard One off 100 Leader View Standard Level One off 250 Polling One off 150 Question & answer One off 150 Sub conference One off 150 Transcription - Express Per 30 minutes 175 Transcription - Priority Per 30 minutes 250 Transcription - Regular Per 30 minutes 200 No show fee Per participant 10 MP3 Recording Per recording 40 Encore Recording One off 40 Encore Playback 0.10 To find out more about Daisy Conferencing email daisyconferencing@daisygroup.com or speak to your account manager today. All call durations will be rounded up to the next whole minute. All call charges will be rounded to 3 decimal places.