Dianne M. Cleveland, RHIA, CTR September Senior National Compliance Manager CLIMBING THE LADDER TO SUCCESS

Transcription

1 Dianne M. Cleveland, RHIA, CTR September 2013 Senior National Compliance Manager TRAM CLIMBING THE LADDER TO SUCCESS Promoting Achievements and Appreciating Successes Along the Way Disclaimer Kforce Healthcare has prepared this program using resources from the Commission on Cancer, NAACCR and SEER. Every reasonable effort has been made to ensure the program s accuracy. Never-the-less, the ultimate responsibility for correct use of the coding system lies with the user. Kforce Healthcare, its employees, and staff make no representation, warranty, or guarantee that this information is error-free, or that the use of this program will prevent differences of opinion with payers. The company will bear no responsibility or liability for the results or consequences of the use of this program. The program is presented as is without warranty. 1

2 Confidential Copyright, Kforce Healthcare, Inc Objectives Identify ways registrars can document and promote their personal achievements. Recognize successes and career milestones and celebrate them. Apply strategies for overcoming obstacles and impasses. 4 2

3 Failure Failure to Anticipate 6 3

4 Failure Failure to Perceive 7 Failure Failure to Complete a Task 8 4

5 People Who Have Failed Born In Chicago, Illinois Rejected by the Military Because He Was Underage Fired by a Newspaper Editor Because He Lacked Imagination and Had No Good Ideas Small Company Called Laugh-O-Grams Eventually Fell Bankrupt 9 People Who Have Failed Began School Late Due to a Childhood Illness Teacher Called Him Addled and He was Kicked Out of School After Only Three Months Fired from First Two Jobs for Lack of Productivity 10 5

6 People Who Have Failed Born into the Family of a Poor Tanner Was Only a Mediocre Pupil in Undergraduate Studies and Ranked 15 th out of 22 Students in Chemistry Three of Five Children Died of Typhoid 11 People Who Have Failed Diagnosed with Clinical Depression and Contemplated Suicide Failed Marriage Jobless, Living on Welfare and Had Dependant Daughter 12 6

7 Failure Versus Success Our greatest glory is not in never falling but in rising every time we fall Confucius Only those who dare to fail greatly can achieve greatly Robert F. Kennedy No matter how hard you work for success, if your thought is saturated with the fear of failure, it will kill your efforts, neutralize your endeavors and make success impossible Baudjuin 13 Recognition Lack of Recognition One of the All Time Biggest Job Problems Rewards Seem the Same for Everyone We Make Our Work Look Easy Returning to Work after Clocking Out 14 7

8 Type of Recognition Baby Boomers o Seen as a Partner o Job Title o Autonomy Gen X (after Baby Boomers) and Gen Y (Millenniums) o Peer to Peer o Results Based o Certificates and Social Recognition Gaining Recognition Everything from the Cancer Registry Should Have Your Name on it Work with a Team Outside of Your Facility such as a Health System Group Volunteer for Cancer Screenings, Survivors Day Celebrations, Walks/Runs Volunteer for Professional Association such as NCRA, NAACCR, the American Cancer Society and/or Your State Association 16 8

9 Focus on the Positive List Daily/Weekly Wins Surround Yourself with Positivity Timing is Everything Don t Try the Same Thing Harder, Try Something Different Keep Looking at the Big Picture 17 Achievements and Wins Promotion New Dream Job Outstanding Achievement Award/Gold Commendation NAACCR Gold Certification Employee Recognition Article/Spotlight in a Professional Journal Speaker at State or National Conference 18 9

10 But What About Gaining the Confidence of an Administrator or Chairperson Transitioning Didactic Cancer Conferences to Prospective Implementing a Plan for a CoC Standard Obtaining Funding to Attend NCRA Staffing the Registry with Qualified CTRs Recognition by CoC as Best Practice 19 Documenting Wins/Achievements Including But Not Limited Too Resume Self-Evaluations Hand-Outs at Cancer Conference Workplace Newsletter Boss/Peer Recognition 20 10

11 Glass Ceiling An Economic Term Referring to a Situation Where the Advancement of a Qualified Person Within the Hierarchy of an Organization is Stopped at a Lower Level Because of Some Form of Discrimination 21 Breaking Through Wait It Out Things Might Change Apply for Better Job Within Your Health System/Organization Move the Cancer Registry to Under Another Manager/Department Find a New Job at a Different Facility, Registry or Company 22 11

12 30+ Year Career Cancer Registrar Senior Data Manager/Clinical Trials Senior QA Analyst/Continuous Improvement Department Manager Software Support/Sales National Compliance Manager/Staffing Firm President and Program Chair/NCRA Board of Trustees and Program Chair/TxTRA 23 Non-Traditional Roles Clinical Trials Continuous Improvement/Outcomes o RQRS/PQRS Compliance/Accreditation o CoC/NAPBC/QOPI Software Sales/Support CTR Consultant Cancer Center Director Bone Marrow Transplant Database 24 12

13 Clinical Trials Society of Clinical Research Associates ( American Association for Cancer Research ( rch o o o Search by Location (City/State) Click on Protocol/Scroll to the Bottom List of Investigators 25 Quality Measures RQRS/CoC o NQF Quality of Cancer Care Measures PQRS/CMS o Myelodysplastic Syndrome/Acute Leukemia o Multiple Myeloma o Chronic Lymphocytic Leukemia o Breast Cancer o Colon Cancer o Prostate Cancer o Melanoma o Pain o Radiation o Staging 13

14 Compliance/Accreditation CoC NAACCR NPCR QOPI NAPBC Software Vendor Support Sales Conversions Development 14

15 CTR Consultant BackLog Abstracting Casefinding/Follow-up Abstract Audit Interim CTR Coordinator Survey Readiness Cancer Center Director Direct Managers Finance/Business Strategic/Vision Hot Seat 15

16 Bone Marrow Transplant Database Cancer Registrars in the Bone Marrow Transplant Registry, Christine Gibson, CTR, 36 th Annual NCRA Educational Conference, Palm Springs, CA Registry-Perspectives/CTRs-in-the-Bone- Marrow-Transplant-Registry.aspx 31 More Than Just Technical Skills Leadership Process Improvement Analyst Speaker Education Networking 16

17 Questions Dianne M. Cleveland, RHIA, CTR