Fraud Awareness Workshop

Transcription

1 Fraud Awareness The purpose of this workshop is to raise awareness of fraud within NHS and assist NHS colleagues in understanding the role of Line Managers and HR when a potential fraud arises. It is aimed at helping staff to understand the role of Counter Fraud (CFS) and how fraud interacts with current employment policies. Will give a better understanding of: the role of CFS the role and responsibilities of the board Fraud Liaison Officer (FLO) the investigation process ways of improving working relations between HR, Managers and Staff-Side representatives when an allegation of fraud arises the various types of fraud that can occur within the health sector the correct procedure for reporting a suspected fraud 2 Role of the FLO 3 Overview and role of CFS 4 Tackling NHS Fraud DVD-led workshop 5 Question and Answer session I found the workshop very thought provoking, positive, helpful and supportive NHS GG&C employee Enjoyed the whole event, very interesting, relevant, important and informative NHS Grampian employee If you are interested in running a Fraud Awareness within your own Health Board, please contact the CFS Communications Team at

2 Investigative Interviewing The purpose of this workshop is to assist NHS colleagues involved in undertaking internal investigations. The workshop is designed to improve interviewing skills and bring a structured and organised approach to the interview process. It will also assist staff understand the role of Counter Fraud (CFS). Will provide a better understanding of: the role of CFS the PEACE model which provides a structured and organised approach to the interview process how planning and preparing is key to a good interview which will obtain accurate and reliable information interviewing skills and questioning tips how to identify and evaluate information learned during the interview process and relate it to other known facts 2 CFS functions 3 Planning and preparation 4 Engage and Explain 5 Account 6 Closure 7 Evaluate 8 Scenarios 9 Question and Answer session Feedback from Previous Events I found their presentation very interesting, informative and useful. PEACE model is brilliant I will use this. Scottish Ambulance Service employee Thought the counter fraud presentation was extremely well presented and the material used very useful, the guys were very approachable and were very switched on. NHS Tayside employee Interested in having an Investigative Interviewing? If so, please contact the CFS Communications Team at

3 Surveillance The purpose of this workshop is to provide an overview of the Regulation of Investigatory Powers () Act 2000 (RIPSA) and how it governs surveillance activity. It is aimed at helping staff understand the role of Counter Fraud (CFS) and how the legislative powers to grant authorisations for the use of surveillance within NHS is restricted to CFS. Will provide a better understanding of: the role of CFS why NHS Boards and Special Health Boards cannot grant authorisations for the use of surveillance the various types of surveillance including CCTV and why CFS has to authorise surveillance why cases of NHS fraud and other irregularities, requiring surveillance authorisation, should be passed to CFS what constitutes surveillance and the do s and don ts 2 CFS functions 3 RIP(S)A background 4 European Convention on Human Rights (ECHR) 5 Known examples of cases 6 What constitutes surveillance? 7 RIP(S)A CFS knowledge and skills 8 Scenarios 9 Question and Answer session Feedback from Previous Events Will use information received to update my own team and review our own standards and practice. Superb session, thank you. NHS Tayside employee Informal approach with practical examples given made it real for the audience. NHS Shetland employee Interested in having a Surveillance? If so, please contact the CFS Communications Team at

4 The purpose of this workshop is to raise awareness of Procurement Fraud within NHS and Procurement assist NHS colleagues involved in Procurement or Finance in understanding the fraud risks Fraud associated in procurement activities. Awareness It is also aimed at helping staff to understand the role of Counter Fraud (CFS) and how fraud interacts with current employment policies. Will give a better understanding of: the role of CFS; the role and responsibilities of the board Fraud Liaison Officer (FLO); the various types of fraud that can occur within Procurement ; Red Flag indicators; creating a Procurement Fraud Risk Profile to reduce fraud exposure Welcome and introductions CFS 4D Strategy Overview of role & remit of CFS Procurement Fraud workshop Question and Answer session enjoyable, informative Very session NHS Tayside employee for procurement Worthwhile supervisory staff NHS Lothian employee If you are interested in running a Fraud Awareness within your own Health Board, please contact the CFS Communications Team at

5 Fraud Awareness Presentation The purpose of this presentation is to raise awareness of the impact that fraud has on the health service, provide examples of types of fraud that occur across NHS, and to outline the role of Counter Fraud (CFS). Aim To give you an insight into the role of CFS within the health service in. Objective To provide you with examples of health service fraud in order to raise your awareness of what fraud is and how to report it. 2 Overview of CFS 3 CFS Functions 4 CFS Teams 5 Communications 6 Question and Answer session Feedback from Previous Events An excellent presentation, easy to understand and informative. It really raised my awareness of fraud within the NHS! This session was a real eye-opener! Especially the amount of money the NHS in loses each year, due to fraudulent activity. Didn t realise that there was a specific division who deal with fraud within the NHS. I now know who to report a potential fraud to. Interested in having a Fraud Awareness Presentation? If so, please contact the CFS Communications Team at

6 Bank Account Takeover Fraud Presentation Bank Account Takeover Fraud (also known as Mandate Fraud) involves the changing of bank account details for a Supplier, Contractor, GP Practice, etc in order to divert payments to an account controlled by the fraudster. In 2014, 150 million was lost to this type of fraud across the UK Public Sector. The purpose of this 40 minute presentation is to raise awareness of Bank Account Takeover Fraud within NHS and assist NHS colleagues with understanding the fraud risks associated with financial transactions and procedures. Will give a better understanding of: the role of CFS; best practice for making changes to a contractors bank account details; the threat from social engineering; the importance of good information governance; how we should respond in the event of this type of attack. 2 Overview of role & remit of CFS 3 CFS `4 Dimensional` approach 4 Video and discussion on known examples of bank account takeover fraud cases 5 Prevention and best practice 6 Social Engineering 7 Response Plan 8 Question and Answer session This presentation was a real-eye opener! Especially the amount of money being stolen. NSS Employee Had no idea how easy it can be to commit this type of fraud. Very informative session. NHS Grampian Employee If you are interested in receiving a Bank Account Takeover Fraud presentation in your Health Board, please contact the CFS Communications Team at

7 Cyber Crime Presentation Cyber crime increasingly affects us all and is now the most commonly reported criminal offence in the U.K. Most organisations respond to the risk of cybercrime through policies alone. However, academics recognise that influencing human behaviour is a vital and key element to countering the threat. This 60 minute presentation will raise awareness of the risks from using networked technology and the consequences for NHS from cyber-intrusion. It will also highlight the behavioural economics principles that determine compliance and will provide guidance, reinforce policy and signpost the latest best practice to help us stay safe online and protect NHS data. Key Objectives Promote the value of good cyber security both in our personal life and at work. Adopt and promote secure behaviours in our everyday cyber-transactions to develop a strong culture of data security. Welcome and introductions Overview of role & remit of CFS Value of our data Hackers and insiders Wifi networking Social engineering Policy and the law Best Practice Questions and discussion Cyber crime now represents the biggest threat we face in business Institute of Directors Cyber attacks and ID theft will increase as NHS patient data is made digital and accessible online Information Commissioner`s Office CFS is breaking new ground with this behavioural approach to preventing cyber crime and I look forward to working with several health boards to measure its effectiveness. Dr Karen Renaud, School of Computing Science, University of Glasgow If you are interested in receiving a Cyber Crime presentation in your Health Board, please contact the CFS Communications Team at