Counselling & Communication

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2 Contents Page Counselling & Communication (Pages 2-6) Introduction to Non Professional Counselling Skills Page 3 Sharpening your Non Professional Counselling Skills Page 4 Listening with the Third Ear: Counselling for Audiologists Page 5 Audiology & Patient Trust Page 6

3 Introduction to Counselling Skills Course Lead Tutor: All professionals working with children, young people or adults, and their families Suzanne Harrigan Course Description: Are you called upon to use non-professional counselling skills in your work with deaf children, young people, adults and their families? Do you feel equipped to handle these challenging situations? We will explore the skills and strengths needed for non professional counselling using resources developed with The Ear Foundation by some of the leading experts in the field. Learning Objectives To understand the issues faced by hearing professionals in their current practice To explore and reflect upon the impact of deafness on individuals and families. To analyze approaches to non professional counselling and the relationship between the professional and child, adult or family. To understand the difference between professional and non professional counselling To reflect upon and possibly change or finely tune your current practice. To generate ideas on how to apply principles of non professional counselling to these everyday situations Linked TEF Resources: Luterman Lore DVD, Parent to Parent DVD and Kristina English DVD Twilight Lectures: David Luterman Counselling families in a technological era Kristina English Audiologic counseling or using the third ear Kristina English Can I wear hearing aids while I sleep?: Audiologic Counselling, or when NOT to answer a question 2 nd June 2009 Debbie Featherstone Working with groups in a clinical setting

4 Sharpening your Non Professional Counselling Skills Lead Tutor / Collaboration: All professionals who work with deaf people and who have attended an Introduction to Non Professional Counselling Skills course Suzanne Harrigan / Dr. David Luterman and Dr. Kristina English for their resources Course Description This course will give those of you who have attended a counselling course before the opportunity to explore and extend your skills at listening deeply to those affected by hearing losses. Using group sessions, and new DVD materials, course participants will experience the impact of being part of a counseling conversation and will have the time to think about how their working practice might be changed using these techniques Learning Objectives: To recognize the differences between professional and non professional counseling To review the characteristics of non professional counseling. To understand the skills needed to engage in deep listening when talking to children, adults or family members To practice deep listening skills in small groups To experience the effect and impact of being part of a counseling conversation. To gain insights from parents through DVD based materials To reflect upon current practice and consider how it could be changed by using non professional counseling techniques Linked TEF Resources: Luterman Lore DVD, Parent to Parent DVD and Kristina English DVD Twilight Lectures: David Luterman Counselling families in a technological era Kristina English Audiologic counseling or using the third ear Kristina English Can I wear hearing aids while I sleep? : Audiologic Counselling, or when NOT to answer a question 2 nd June 2009

5 Listening with the Third Ear: Counselling Skills for Audiologists: an extended course with Kristina English Outside speakers/collaboration: All audiologists who are interested in expanding their counselling skills Dr Kristina English, Professor of Audiology Course description: This extended course provides the delegates with the opportunity to not only learn and understand a set of basic counseling strategies, but also to apply, discuss and evaluate the effectiveness of these strategies. The course consists of 2 training days, with 6 weeks of reading assignments, online discussions and mentorship with Kris English between the workshops Learning Objectives: Describe the characteristics of non professional counselling to audiological practise and why it is essential to clinical practise Describe behaviours audiologists may use that can interfere with communication between themselves and the client Identify some consequences of unsatisfactory interpersonal communications due to hearing loss as it affects self concept across the life Outline the main features of a support group Identify some childhood and adolescent hurdles to adjusting well to hearing loss Describe some current perspectives on depression in elderly patients Describe the differences between external and internal stressors that affect a person s adjustment to hearing loss Learning Resources: Kris English Counselling in Audiological Practise

6 Audiology & Patient Trust Outside speakers/collaboration: Audiologists who work with deaf children, adults and their families Dr Kristina English, Professor of Audiology Course Description: Building and maintaining relationships of trust with patients can be extremely challenging. Building and maintaining relationships of trust with patients can be extremely challenging. Audiologists could be pardoned for sometimes wondering if, within the field of health care, we have more than our share of challenge in this area. When we sit down with adult patients for the first time, it s not uncommon to notice one or more resistance indicators: years of waiting, minimal enthusiasm for improving the status quo, second-hand reports from friends and family about hearing aids that did not help. When meeting parents, it s understandable that they would question our diagnosis and recommendations when they can t confirm hearing loss themselves. It s a tough position to be in: we ve only just started, yet already we are playing catch up in the trust department. Patient trust deserves serious consideration since trust levels have been consistently correlated to a patient s decision to follow a health care provider s recommendations: that is, the more patients trust their health care providers, the more likely they will follow recommendations for treatment. In many respects, our ability to engender patient trust may be the most important asset of an effective audiologist. Learning Objectives: Attendees will be able to: Describe how patient trust is measured in health care. Demonstrate a set of counselling strategies known to engender patient trust. Describe the relationship between patient trust and patient adherence.