Beautiful smiles are not created equal

Transcription

1 Beautiful smiles are not created equal Product Overview and Fee Schedule

2 Full Contour Zirconia Restorations BruxZir Ideal for bruxism and grinding, BruxZir is a fully contoured Zirconia crown and bridge restoration with no porcelain overlay. CAD/CAM technology ensures precise marginal fit while BruxZir s glazed finish inhibits plaque and enhances its esthetic value. Ideally suited for the posterior when parafunctional wear is a patient concern. BruxZir Posterior unit BruxZir Anterior unit Zirlux Zirlux full contour crown and bridge by Henry Schein provides your patients with the strength to withstand severe parafunctional activity while you avoid expensive metal surcharges. A unique benefit to the Zirlux full contour material is that it is pre-shaded prior to milling which results in superior final colorization. Zirlux Posterior unit Zirlux Anterior unit AllZir New Image s exclusive full contour Zirconia restoration is shaded by hand to create a unique internal colorization. Additional characterizations are created through staining and glazing. AllZir is kind to the opposing dentition and very esthetic. High strength and low wear along with biocompatibility make AllZir ideal for your patients who brux and grind. AllZir Posterior unit AllZir Anterior unit LAVA plus The most translucent monolithic Zirconia crown among leading competitors, Lava Plus offers unprecedented beauty and significantly higher translucency without compromising strength. Lava Plus has a unique shading technology to ensure consistent color throughout the restoration, ensuring predictable and precise results. Lava Plus Posterior unit Lava Plus Anterior unit Crown over implant abutment additional per unit CAD/CAM model (i.e., Cadent itero) additional fee CAD/CAM Zirconia Restorations LAVA by 3M ESPE ZENO by WEILAND Zirconia restorations are distinguished by a high strength, highly biocompatible framework suitable for crowns up to 14-unit bridges. Revolutionary new technology allows New Image to computer design and computer mill (CAD/CAM) copings and frameworks with outstanding marginal integrity. Less tooth structure is removed compared to traditional all-ceramic restorations. At 1200 Mpa s strong, Zirconia rivals the PFM in strength and conventional cementability, yet surpasses the PFM in esthetics, biocompatibility and patient acceptance. Crown unit Inlay Bridge - pontic unit Bridge unit Inlay Bridge - inlay unit Maryland Bridge - pontic unit Milled Verification Frame unit Maryland Bridge - wing unit PRISMATIK CZ In the family of hand-layered Zirconia restorations, Prismatik CZ offers the greatest affordability. Enhanced esthetics are the result of a high strength, highly biocompatible Zirconia substructure allowing a vital, lifelike look. Prismatik CZ Crowns and Bridges unit (Suitable for crowns up to 6-unit bridges) PROCERA Four coping options and a Zirconia implant abutment make Procera a highly versatile metal-free alternative. New Image uses 3D software to design Procera s translucent aluminous oxide copings to an exact fit. Procera Crown Zirconia was developed to address posterior strength concerns. Procera has the ability to mask dark underlying tooth preparations as well as implants, is cementable and comes with a 5 year warranty. Procera Crown Alumina unit Procera Zirconia Bridge unit Procera Crown Zirconia unit Procera Zirconia Implant Bridge unit 2 New New Image Image Dental Laboratory P.O. Box Atlanta, GA Southlake Parkway Morrow, Morrow, GA GA

3 All Ceramic & Veneer Restorations IPS EMPRESS ESTHETIC and IPS e.max Press The IPS family of highly esthetic all-ceramic restorative alternatives has grown to include several prosthetics with successful, predictable and proven clinical results. These include Empress Esthetic, e.max Press & e.max ZirCAD. With almost 2 decades of proven clinical success, Empress Esthetic s leucite-reinforced pressed ceramic is virtually unmatched in the all-ceramic realm. With a flexural strength of 160 Mpa, Empress Esthetic must be a bonded restoration, as bonding adds 40% more strength to the crowns or veneers. IPS e.max Press (lithium disilicate glass-ceramic) is an ideal alternative for higher strength crown and bridge applications in the anterior esthetic zone and premolar regions. A dual-cure bonding material must be used for e.max Press (400 Mpa) restorations. IPS e.max ZirCAD was developed to address the demand for maximum strength in the e.max family of prosthetics. Because of the inherent strength of Zirconia (>900 Mpa), these restorations are best conventionally cemented and indicated for crowns up to 6-unit bridges. Empress Esthetic Crown unit e.max Press Crowns & 3-unit Bridges unit Empress Esthetic Inlay/Onlay unit e.max Press Veneer unit Empress Esthetic Veneer unit e.max ZirCAD Crowns & Bridges unit CERA-GLASS The finest example of the ceramists art. The leucite-reinforced glass-ceramic material of Cera-glass has a naturally translucent quality that mimics the exceptional esthetics and high flexural strength of its pressed ceramic cousins. A Cera-glass restoration has the internal characterization, depth of color and opalescent beauty you expect from the finest layered restoration. Cera-glass Crown unit Cera-glass Veneer unit Ultra-Thin Veneers (minimal or no prep) IPS e.max Press Impulse takes New Image s Ultra-Thin veneers to the next level with its high strength lithium disilicate glass ceramic (400 Mpa). This new material can be pressed to 0.3 mm for minimally invasive esthetic veneers. Four levels of translucency make Ultra-Thin veneers a unique alternative to traditional pressed or hand-layered veneers. These veneers are available in High Translucency (HT), Low Translucency (LT), Medium Opacity (MO) and High Opacity (HO). Ultra-Thin Veneer unit Maryland Bridges ZIRCONIA Maryland Bridges Until now, traditional Maryland Bridges have been a conservative yet hit or miss esthetic alternative to replacing missing teeth. With the advent of CAD/CAM Zirconia technology, we can now offer a more predictable result. CAD/ CAM design allows for a conservative preparation design and metal-free wings enhance esthetics eliminating gray shadows on abutment teeth. We recommend using Z-Prime Plus by BISCO to resin-cement the case. Priced according to pontic restoration type, plus per Zirconia abutment wing. CERAMIC POLYMER Maryland Bridges A refinement of the Maryland Bridge concept. These bridge designs are completely metal-free and take advantage of the exceptional strength of the Vectris fiber-reinforced composite material. Priced according to pontic restoration type, plus per ceramic polymer abutment wing. With Ribbond reinforcement additional unit With Metal reinforcement additional unit PORCELAIN FUSED TO METAL Maryland Bridges This resin-bonded fixed partial denture prosthesis has porcelain fused to metal pontic(s) and polished metal wings. As the pioneer of Maryland Bridges, it has long been prescribed as an alternative to conventional 3-unit bridges and implants. Priced according to pontic restoration type, plus per metal abutment wing. New New Image Image Dental Laboratory P.O. Box Atlanta, GA GA Southlake Parkway Morrow, Morrow, GA GA

4 Porcelain to Metal Restorations Hand-layered PORCELAIN TO METAL A reputation of the highest quality is built on the artistry of our hand-layered porcelain to metal crowns. These are anything but your standard restorations. We use the finest German ceramics available today for long term durability and natural esthetics. Typically fused to base, noble or white high noble alloys. Base unit Noble unit (includes up to 1 DWT per unit) Noble unit*** (includes up to 1 DWT per unit) White Gold, High Noble unit** (includes up to 1 DWT per unit) CAPTEK CAPTEK crown and bridge technology combines a beautiful high noble yellow gold (88% Au) with a cast alloy. The result is an amazingly lifelike crown that eliminates gray margins, has a superior fit and is adaptable to almost any preparation. Unique plaque-inhibiting characteristics make CAPTEK an excellent cosmetic alternative to conventional PFM s. Crown or Bridge unit** GOLDEN GATE Golden Gate combines high noble yellow gold (73.8% Au) with the beauty of a patented hydrothermal porcelain to provide a highly esthetic, warm-toned, biocompatible restoration. The hydrothermal glass provides an ultra-smooth ceramic surface that is kinder to opposing dentition than feldspathic porcelains. The Type IV yellow gold is ideal for occlusal and lingual surfaces. Crown or Bridge unit** (includes up to 1 DWT per unit) PRECISION ATTACHMENTS We use a variety of precision & semi-precision attachments including Bredent, Locator, ERA, Hader and Sterngold. Please prescribe the attachments of your choice Labor charge (plus attachment cost) ** Gold Surcharge-Based on Market Price ***Palladium Surcharge-Based on Market Price Full Cast Restorations Full Cast Crown & Bridge For thousands of years, gold has been the material of choice in dental prosthetics. These dental restorations can last a patient s lifetime. Gold restorations are completely biocompatible with gingival tissue and remarkably resistant to plaque. From waxing to casting to polishing, New Image s full cast restorations are meticulously sculpted out of the finest alloys available. Our skilled technicians approach each individual crown as a work of art with their personal signature. Yellow Gold (plus gold) unit White Base unit White Noble unit* Argenco Y+ In a time when gold and other precious metals have skyrocketed, Argenco Y+ crowns and short-span bridges bring affordability back to the full cast market. If you ve been disappointed with the alternatives to full cast but forced to use them due to price considerations, now is the time to prescribe Argenco Y+. This high strength noble, yellow gold alloy brings you the biocompatibility, longevity and beauty you ve been missing. Crown or Bridge unit* * includes up to 2.5 DWT per unit 4 New New Image Image Dental Laboratory P.O. Box Atlanta, GA Southlake Parkway Morrow, Morrow, GA GA

5 Provisionals UltraCAD PMMA Provisionals New Image utilizes innovative CAD/CAM technology to design and mill our long-lasting, high-strength crown and bridge provisionals. CAD/CAM technology ensures precise marginal fit and superior secondary occlusal anatomy. Our anterior provisionals are cut back allowing us to hand layer incisal composite for superior esthetics. Posterior unit Anterior unit Ceramage Composite Provisionals Ceramage is a light cured zirconium silicate micro-ceramic which creates indirect restorations that exhibit virtually the same light transmission as natural teeth and have remarkable translucency. These provisionals offer an extensive shade selection for natural tooth and gingival color reproduction which includes new bleach shades. Posterior unit Anterior unit With Ribbond reinforcement additional unit With Metal reinforcement additional unit Acrylic Provisionals New Image uses Biolon heat-processed acrylic resin to produce our acrylic provisional restorations. They are available in the following Bioform shades: 51, 52, 53, 54, 55, 56, 59, 62, 64, 65, 66, 67, 68, 69, 70, 81, 82, 91, 92, 93, 94, 95, 96 Posterior unit Anterior unit Crown over implant abutment additional per unit CAD/CAM model (i.e., Cadent itero) additional fee Composites And New Generation Ceramic Polymers Lava Ultimate by 3M Lava Ultimate Restorative is a new CAD/CAM material from 3M ESPE based on Resin Nano Ceramic (RNC) technology. RNC is a new material class combining the benefits of ceramics and a highly cross-linked resin matrix. Lava Ultimate allows mimicking of natural tooth characteristics. Posterior Crown unit Anterior Crown unit Inlay or Onlay unit Ceramage and SINFONY These indirect composites are characterized by low wear, high strength and superior esthetics. Their opalescence and translucency compare favorably with all-ceramic materials but the high flexural strength of these composite materials achieve much greater fracture resistance than unsupported porcelain. We are proud to offer a complete spectrum of materials that are indicated for all applications. Crown unit With Ribbond reinforcement additional unit Inlay or Onlay unit Crown over implant abutment additional per unit CAD/CAM model (i.e., Cadent itero) additional fee Additional Restorative Services Diagnostic Wax-ups Porcelain Margins All Crowns Under a Partial Clasp Separate Post & Core** Post in Crown Partial Rest on Crown Direct Casting (Plus Alloy) Hanau, Denar, Artex or Whipmix Articulation (Screw-Retained) Denar, Artex, Stratos or Whipmix Articulation (Magnet-Retained) In Office Custom Shade Technician (Office/Lab Custom Work) plus travel time 75.00/hour New New Image Image Dental Laboratory P.O. Box Atlanta, GA GA Southlake Parkway Morrow, Morrow, GA GA

6 Dentures PREMIUM DENTURE The New Image Premium Denture incorporates the very best that our artistic technicians have to offer. Careful attention is paid to palatal anatomy, festooning and gingival stippling. Premium Set-up* Process & Finish** Dentsply, Ivoclar or Vita Teeth - Lucitone 199 Acrylic - Anatomical Palate with Muscle Tone - Detailed Festooning and Stippling Partial Dentures - Metal Vitallium 2000 Plus Frame Set-up Process & Finish Dentsply, Vita or Ivoclar Teeth - Lucitone 199 Acrylic Acrylic Resin Partial Dentures Acrylic Resin Partial (Single tooth) Acrylic Resin Partial (2-5 teeth) Acrylic Resin Partial (6 or more teeth) Partial Dentures - Metal Free Standard Partial Frame Set-up Process & Finish New Hue Classic Teeth (Available in Vita Shades) - High Impact Acrylic STANDARD DENTURE New Image s Standard Denture is crafted with precision and care using Dentsply s New Hue teeth. Our standard denture includes a smooth palate, general festooning and high impact acrylic. Standard Set-up* Process & Finish** New Hue Classic Teeth (Available in Vita Shades) - Smooth Palate - General Festooning *Note: 1st re-set is at no charge, each additional **lvocap processing extra Specialty Denture Systems UltraSuction Denture System by OnCore Suction Cup Denture Plus the cost of denture Plus the cost of denture Extras Saddle-Lock Clasp, each Ivocap Processing Flexite Processing Opti-Flex Clasp Clear Flexite Clasp Gasketed Partial (Per unit for each gasket) Acrylic Resin Repairs Small Large Complex Repair Wire Clasp each Cast Clasp each Flexite partial DENTURE You will find Flexite an excellent alternative to cast partial dentures when esthetics are a concern with your patient. Fabricated from biocompatible thermoplastic, the Flexite partial denture is easily repaired and relined chairside and can be treated just like acrylic. In other words, Flexite is highly versatile and user-friendly. It is available with tissue colored clasps or optional clear clasps and provides excellent esthetics. valplast partial DENTURE Fabricated of a flexible nylon thermoplastic, the Valplast Partial Denture combines metal-free esthetics with comfort and durability. The translucent tissue blend virtually disappears in the mouth. Valplast provides unlimited design versatility as well as monomer-free biocompatibility. Flexite or Valplast Partial Denture Clear Flexite Clasp Set-up Process & Finish New New Image Image Dental Laboratory P.O. Box Atlanta, GA Southlake Parkway Morrow, Morrow, GA GA

7 Removable Miscellaneous Nesbit Frame Nesbit Frame Set and Finish Stabilized Baseplate and Rim Custom Acrylic Resin Tray Reline Soft Reline Rebase Immediate (Surgical) Partial or Denture (Additional) Precision Attachments Labor Cast Pontic/Facing Metal Occlusal Opti-Flex Clasp each PGP Wire Clasp Market Process and Finish only Rush Fee 25% Denture Identification Duplicate Model Bleaching Tray (per arch) Nightguards Ultraflex nightguard Our most popular nightguard This unique composite material thermally adjusts to the patient s body temperature allowing for optimum fit with minimal adjustments. Patient compliance is virtually guaranteed with this hypoallergenic appliance as compared to traditional acrylic nightguards. UltraFlex is available with a soft liner and/or in colors for a slight additional fee. UltraFlex Processed Hard UltraFlex Optional Colors: Violet, Blue, Red, UltraFlex with Soft Liner Yellow, Orange, Pink, Green, Peach, Glitter Acrylic nightguard Our acrylic nightguard is crafted with precision and care to provide protection against even the most severe parafunctional habits and to prevent excessive wear on natural dentition as well as dental restorations. Hard Acrylic Heat Processed Hard Acrylic with Soft Liner Comfort H/s bite splint Comfort H/S Bite Splint addresses the wear and pain associated with bruxing and clenching with its two layer patented construction. The first layer/inner liner is a 1 mm soft polyurethane while the second/outer layer is a 3 mm hard, clear copolyester. Thermoforming, precision contouring and polishing ensure proper patient comfort and fit. Comfort H/S Bite Splint Mouthguards The defender mouthguard The Defender mouthguards are prescribed for both professional and amateur athletes because they offer the highest level of protection during sports activity. When worn properly, they can prevent dental trauma, such as fractured teeth or concussions. The Defender mouthguards provide superior fit and retention compared to boil-and-bite mouthguards. Available in six levels of protection, the mouthguards range from one to three layers of laminated ethylvinylacetate material with a final occlusal thickness between 3 mm and 5 mm. Junior (One layer of EVA material (3 mm) with added incisal and occlusal protection) Light (Two layers of EVA material (3 mm)) Light Pro (Three layers of laminated EVA (3.5 mm) material (one hardened layer)) Medium (Two layers of laminated EVA (5 mm) material) Heavy (Two layers of laminated EVA (5 mm) material with three unique power dispersion bands) Heavy Pro (Three layers of laminated EVA (5 mm) material (one hardened layer)) Each additional color/helmet strap 5.00 Patient/team name/stickers New New Image Image Dental Laboratory P.O. Box Atlanta, GA GA Southlake Parkway Morrow, Morrow, GA GA

8 Implants - CT Guided Surgery CT Guided Surgery Using CT scans takes the guesswork away for the Surgeon, the Dentist and the Laboratory by collecting a 3D image of the patient s anatomy. With this information, New Image, 360 Imaging, the Surgeon and the Restorative Dentist can collaborate on a surgical plan for the placement of implants to achieve the best prosthetic results. New Image is currently working with Nobel Biocare s NobelGuide, Materialise s Dental SimPlant, Biomet 3i s Navigator and the Dentsply/Astra guide. Please call for treatment planning alternatives and estimates. CT Radiographic Scanning Guides Upon completion of the diagnostic set-up, a CT radiographic guide serves as a template to attain the esthetics and function of the final prosthetic. New Image Dental Laboratory can provide a variety of CT radiographic guides depending on the planning requirements of the software system to be used. Barium Guide (Fully Edentulous) Barium Guide (Partially Edentulous) Barium Guide with Ivoclar Barium Teeth NobelGuide (Fully Edentulous) NobelGuide (Partially Edentulous) Gutta Percha Points (Existing/New Denture) model fabrication from CT Guide For immediate load cases, New Image can fabricate a working soft tissue model with analogs. Model with soft tissue Plus the cost of analogs Immediate load Prosthetics New Image can provide a variety of prosthetics for immediate load at time of surgery. Custom Temporary Abutment Teeth in an Hour (1-4 implants) acrylic screw-retained hybrid Teeth in an Hour (5-6 implants) acrylic screw-retained hybrid Teeth in an Hour (7+ implants) acrylic screw-retained hybrid technician to attend surgery For Teeth in a Day protocol, New Image can have a technician on site to convert an exisiting or new denture into a screw-retained hybrid. This includes all materials and labor necessary for the procedure. Per arch Plus the cost of travel if outside Atlanta For Teeth in a Hour protocol, New Image can have a technician on site for the removal and reset of temporary cylinders and to make any adjustments needed. This includes all materials and labor necessary for the procedure. Per arch Plus the cost of travel if outside Atlanta All fees are for laboratory work only and do not include parts. New Image can supply parts for all implant systems. Osseointegrated Implants model based Surgical Placement Stent New Image can fabricate model-based surgical placement stents based on diagnostic wax-ups. These clear acrylic stents can be fabricated with or without metal guide cylinders. A variety of designs can be made to satisfy your surgical preferences. Partially Edentulous Vacuformed Surgical Stent (For Alveoloplasty) Fully Edentulous Custom Tray Custom Thru The Tray Custom trays & bite Registrations Base Plate Bite Rim Mucostatic Bite Rim Custom Tray New New Image Image Dental Laboratory P.O. Box Atlanta, GA Southlake Parkway Morrow, Morrow, GA GA

9 Implants - Abutments Custom Cast & Stock ABUTMENTS New Image Dental Laboratory works with UCLA abutments to make cast custom abutments or can use stock abutments from numerous implant companies including: Biomet 3i, Nobel Biocare, Zimmer, Astra Tech, Straumann, Dentsply Friadent, BioHorizons, Lifecore, Sybron Innova, BTI and Thommen. Custom Cast Abutment (plus alloy) Milled Stock Ceramic Abutment Milled Stock Titanium Abutment cad/cam Custom ABUTMENTS New Image uses a variety of implant systems to scan and design custom abutments. Using these systems allows us to match the appropriate abutments to your implants in order to retain your warranty. Manufacturers require their abutments to be placed on their implants. We can design and mill custom CAD/CAM abutments from Biomet 3i(*,**), Nobel Biocare - Procera(***), Zimmer and Astra Tech/Atlantis. Titanium Abutment * Biomet 3i gold screw not included with Titanium & Gold Hue Abutments Gold Hue Abutment*** ** Biomet 3i Encode healing cuff requires robo drilling & Stratos articulation at an additional fee Zirconia Abutment *** Nobel Biocare does not offer gold hue abutments Encode Robo Drill All fees are for laboratory work only and do not include parts. New Image can supply parts for all implant systems. Implants - Fixed Crown & Bridge Porcelain to Noble* *** unit BruxZir (Posterior) unit Porcelain to High Noble* ** unit AllZir (Posterior) unit Lava, Zeno, e.max ZirCAD unit e.max Press unit Prismatik unit Pink Gingival Porcelain unit Procera Alumina or Zirconia unit Screw-Retained (add per abutment) * Includes up to 1 DWT per unit ** Gold surcharge-based on market price *** Palladium surcharge-based on market price Implants - CSI (Complete Simplified Implant) From your impression a soft tissue master model is fabricated and scanned. We subsequently design and mill your abutment from your choice of material. The analog, soft tissue model, screw and placement jig are included with your CSI. The New Image CSI is available with Biomet 3i(*,**), Nobel Biocare - Procera (***), Zimmer and Astra/Atlantis abutments. Choose fixed crown and bridge from the menu above to complete your case. Titanium Abutment Gold Hue Abutment*** Zirconia Abutment Encode Robo Drill Implants - Over Dentures & Fixed Hybrids OVER DENTURE WITH CAST BAR Set-up (plus denture teeth) Duplicate model complicated Set-up over Cast Bar Custom abutment (plus alloy) each Cast connection Solder/weld connection Semi-Precision Attachments (e.g.: Hader, ERA, Bredent, Rhein 83, etc.) (Plastic castable only, per attachment) Tube and Screw Finish Bar Over Denture Processed attachment labor each * Biomet 3i gold screw not included with Titanium & Gold Hue Abutments ** Biomet 3i Encode healing cuff requires robo drilling & Stratos articulation at an additional fee *** Nobel Biocare does not offer gold hue abutments OVER DENTURE Set-up (plus denture teeth) Duplicate model complicated Finish Over Denture Processed attachment labor each FIXED DETACHABLE/HYBRID-ACRYLIC/METAL Set-up (plus denture teeth) Duplicate model complicated Set-up on Hybrid Frame Titanium Hybrid Frame (4 implants) Priced based on number of implants Solder/weld connection Pink opaque Finish Hybrid All fees are for laboratory work only and do not include parts. New Image can supply parts for all implant systems. New New Image Image Dental Laboratory P.O. Box Atlanta, GA GA Southlake Parkway Morrow, Morrow, GA GA

10 Implant Components Componentry can be ordered by the laboratory for your convenience. However, be advised any rush shipping and handling fees will be added to the final cost of the components when invoiced. The laboratory would be happy to provide you with a list of parts should you want to order them directly from the implant manufacturer. Policies INFECTION CONTROL - OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA) It has been determined that many tasks within the dental laboratory are classified as Category I or Category II hazards as defined by OSHA. We are committed to a proactive role in providing our employees, dentists and their patients with protection from the dangers of cross-contamination. A charge of $1.75 is added to each case to help defray the costs of our comprehensive compliance program. PAYMENT TERMS All work done by Lab is due in full upon receipt of each monthly statement. Lab offers a two percent (2%) discount for payment in full by check within ten (10) days of statement date. Unpaid balances over thirty (30) days from statement will be charged an additional 1.5% interest per month (18% annually). Customer agrees to provide a valid credit card on account with Lab at all times and any unpaid balances after 61 days will be automatically be charged to Customer s credit card. If Customer declines to provide a valid credit card on account, or if the credit card on file is not valid and payment is rejected, all accounts will be classified C.O.D. and Customer agrees to pay all balances on C.O.D. basis plus outstanding balances, if any. Credit Cards: Visa, Mastercard or American Express are accepted by New Image Dental Laboratory. C.O.D.: $10.50 Shipping Charge, $35.00 Charge on all returned checks. PRODUCT REMAKE POLICY All New Image products carry a 100% satisfaction guarantee for the appropriate term of each product. This covers the full replacement cost of all materials and workmanship of the prosthetic produced according to the dentist s written prescription. When a removable product fits the model produced from the dentists impression and does not fit intraorally, New Image shall not be responsible for the full cost of refabrication. In this case, if all models and product are returned to New Image, the charge for product remake will be 50% of the original price. If models are not returned to the laboratory, the cost of remake will be 100% of the original price. Meet the Team Jeff Paulen President and CEO Fay Ashley Director Customer Relations Joey Crosby General Manager Larry Tanner Ceramic Manager Kenny White, CDT Implant Specialist Crown & Bridge Manager Emma Brown, CDT Specialty Ceramics Manager Nellya Yultugriyeva, CDT Removable Prosthetics Manager Brenda Ford Receptionist 10 New New Image Image Dental Laboratory P.O. Box Atlanta, GA Southlake Parkway Morrow, Morrow, GA GA

11 New Image Guarantee Limited Warranty (Warranties listed below) Patient s Name Doctor s Name This program is designed to accomplish the following: 1. Assist you with case presentations (How many times have you been asked, How long will this restoration last? or Is this appliance guaranteed? ) Type of Appliance Warranty Number Date Effective New Image Dental Laboratory, Inc. The before mentioned appliance is warranted against defects in workmanship and materials for a period of Five (5) Years from delivery date 2. Assist you in keeping your restorative and removable appliance patients on a regular dental maintenance program. To keep the Warranty valid, the crown and bridge patient must adhere to a semi-annual dental maintenance program (cleaning and exam). The full or partial denture patient must have the prosthesis relined as recommended by the dentist, in addition to the 6-month recall. 3. Increase the traffic or patient load for the dentist using this service as a tool for his recall program. This program is available on crown and bridge cases. It is self-explanatory to the patient as details are on the back of the Warranty.* WHAT IS COVERED 1. Repair or replacement of appliance. WHAT IS NOT COVERED 1. Cash refund for prosthesis. 2. Cost incurred for removal or reinsertion. 3. Repairs resulting from accident, neglect, abuse, failure of supportive tooth, implant or tissue structures, improper adjustments or improper dental hygiene. 4. Incidental or consequential damages, including inconvenience, lost wages or pain and suffering. 5. Shipping costs for repairs. CONDITIONS WHICH MUST BE MET FOR WARRANTY TO APPLY: 1. Prosthesis must be inserted by a licensed practicing dentist. 2. Patient must adhere to a semi-annual dental maintenance (cleaning and exam) program in the office of a licensed practicing dentist. 3. The maintenance schedule on this Certificate must be documented by the attending dentist each visit to validate this Warranty. 4. Full or partial dentures must be relined as recommended to the attending dentist by New Image Dental Laboratory, Inc. 5. Within the limitations of this Warranty, the prosthesis, written work authorization and the Warranty Card must be shipped together to New Image Dental Laboratory, Inc. maintenance schedule Date Doctor s Date Doctor s Initials Initials For Warranty Claims, Please Send To: New Image Dental Laboratory P.O. Box Atlanta, GA Prosthesis must be accompanied with work authorization and valid Warranty Card. This Warranty is in lieu of all other warranties, whether expressed or implied, and may not be modified or extended by any agent, employee, representative or distributor of New Image Dental Laboratory, Inc. *With the following exceptions, the following products are warranted for the appropriate time period. THIRTY DAY WARRANTY Provisionals Relines Soft Liners Six MONTH WARRANTy Acrylic Resin Partials Nightguards & Mouthguards ONE YEAR WARRANTY Ceramic Polymers Implant Restorations Cera-glass, Empress, e.max Full Dentures Cast Partial Dentures Valplast & Flexite Prismatik & Zeno FIVE YEar WARRANTY PFMs Lava & Procera SEVEN YEar WARRANTY BruxZir, AllZir, Zirlux Fifteen YEar WARRANTY Lava Plus New New Image Image Dental Laboratory P.O. Box Atlanta, GA Southlake Parkway Morrow, Morrow, GA GA

12 Time Estimation and Shipping FIXED PROSTHETICS BruxZir, AllZir, Zirlux, Lava Plus & Full Cast PFMs (1-6 Units) PFMs (7 or More Units) Cera-glass, Empress, e.max Procera, Lava, Zeno, Prismatik Implant Cases (Crown & Bridge) 5 days 6 days 8 days 7 days 7 days 2 weeks PARTIALS Survey & Design Framework Only or Bite Blocks Framework with Set-up Framework, Set-up, Finish Valplast/Flexite Set-up Valplast/Flexite Process & Finish 2 days 7 days 8 days 10 days 4 days 6 days DENTURES Custom Trays Baseplate/Bite Rim Set-up (for try-in) Re-set Process & Finish Re-set, Process & Finish Set-up, Process & Finish 2 days 2 days 4 days 2 days 3 days 4 days 6 days OTHER SERVICES Relines Soft Relines Surgical Stents Nightguards & Mouthguards Repairs - Simple Repairs - Complex 1-2 days 2-3 days 5 days 4 days 1-2 days 2-3 days In order to give you quality service, New Image needs adequate time for fabricating, inspecting and delivering your work. The schedule refers to full working days in lab Monday thru Friday. Pick-up and delivery days are not considered working days. Pick-up and delivery service is available throughout metro Atlanta for a $4.00 fee per case. Out of town cases should be sent to us by either Priority Mail and UPS Ground (at no charge) or United Parcel Service (UPS) airpack (Second Day Service - Blue - $7.95, Next Day Service - Red - $9.95). All out of town cases are returned via United Parcel Service (UPS) for a $6.00 per case fee. Case Shipping Options and Fees Option 1 - First Class Priority Mail Use our postage-paid label to ship your case FREE of charge to New Image Dental Laboratory. 3 to 5 day incoming FREE Your case will be processed within our fast turn-around time and shipped back to your office via UPS. You only pay the $6.00 return shipping cost Option 2 - UPS Incoming Delivery No Charge - Ground Service (Per Package) $ Second Day Service (Per Package) $ Next Afternoon Service (Per Package) Call your local UPS office to arrange for a same day pick-up of your case for delivery. Your case will be processed within our fast turn-around time and shipped back to your office via UPS. Shipped back to you via UPS for only $6.00 Option 3 - Local Pick-up and Delivery A nominal $4.00 fee applies to our local Atlanta delivery area. 12 New New Image Image Dental Dental Laboratory P.O. Box Atlanta, GA Southlake Parkway Morrow, Morrow, GA GA fax fax 03/12