25 TM. Gallup ME. St Therese-Chesapeake ME25 Overall. Member Engagement Survey Results. February 2008 THE GALLUP ORGANIZATION

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1 20000D 2 TM ME2 Overall February 200 THE GALLUP ORGANIZATION This document contains proprietary research, copyrighted materials and literary property of Gallup, Inc. It is for the guidance of your faith organization's leaders only and is not to be copied, quoted, published or divulged to others outside of your 2 TM congregation. Gallup and ME are trademarks of Gallup, Inc. i

2 2 TM Introduction to the Gallup and Measurement For over years, The Gallup Organization has been developing instruments that measure the unmeasurable. Gallup has developed systems that accurately measure the soft numbers -- including customer and employee engagement and other former intangibles -- that are keys to business success. Several years ago, Gallup confronted the challenge of measuring another unmeasurable -- spiritual engagement. Through its 2 extensive research on the subject, Gallup has designed an instrument -- the ME TM Member Engagement Survey -- that measures the spiritual health of congregations. Traditionally, congregations have measured themselves primarily by their attendance, membership, and monetary giving. While these statistics are important, they are outcomes, not causes, of a congregation s spiritual health -- they can be influenced by 2 nonspiritual factors such as demographics and location. Gallup s ME TM goes to the heart of an individual s and a congregation s engagement and spiritual commitment, giving congregations a clear picture of their spiritual health. Such a picture is crucial, for Gallup s research confirms that spiritual health drives all other factors -- including attendance and financial commitment -- in a congregation s life. 2 TM 2 TM What the ME Measures The ME consists of 2 items: 9 items that measure individual spiritual commitment, that measure member engagement, and outcome items about life satisfaction, inviting, serving, and giving. The Spiritual Commitment items are individual and personal, while the Member Engagement items indicate how strongly one feels a sense of belonging within the congregation. Members who are highly engaged are more likely to give more money to their congregations, and to volunteer more hours per week to help and serve others. They are also more likely to invite others to participate, and to be more satisfied with the conditions of their lives. The same is true of members who are more spiritually committed. Member Engagement. Items E0 through E measure how engaged members are in the life of the congregation. If a congregation has high Spiritual Commitment scores, its scores on the Engagement items will reveal whether it is a congregation of excellence or one that is just average. Engagement is divided into four areas, each building upon the other, in a hierarchy of Engagement. The first area is What do I get? and includes items E0 and E02. It is important that these two items receive high scores, because they form the base of the pyramid. The base must be strong if the rest of the pyramid is to stand. The second level is What do I give? and includes items E0 through E0. The third level is Do I belong? and includes items E07 through E0. The top of the pyramid is How can we grow? and includes items E and E. It is natural for new members to look to fulfill their engagement needs at the bottom of the pyramid before they look to fulfill needs at the middle and the top. As members move toward greater engagement, they will look to fulfill needs toward the top of the pyramid. However, there is interplay between the items at various levels, and individuals identify and prioritize needs on different areas of the pyramid as their engagement level changes. From the congregational perspective, the Engagement items are the most actionable items on the survey, and steps taken to improve scores on these items will have a positive impact on spiritual commitment as well. Spiritual Commitment. The real bottom line of a congregation is producing spiritually committed individuals. Items C0 through C09 measure a person s spiritual commitment, in terms of both attitudes and behaviors. Members of a congregation with high scores on spiritual commitment and low scores on member engagement have limited ways to express and live out their spirituality in the midst of their congregation. If the congregation increases the level of engagement among these individuals, it will unleash a powerhouse of potential for fulfilling its mission. Likewise, a congregation of highly engaged yet moderately committed members would do well to focus on the basics of expectations and meeting spiritual needs in order to increase the commitment level of its members, thereby dramatically increasing its potential. Outcomes. Items O through O are the measurable outcomes of life satisfaction, inviting, serving, and giving. Strong engagement and commitment are more likely to lead to high scores on these four items; weaker engagement and commitment are more likely to lead to low scores. Demographics. Following the ME included at the end of the report. 2 TM, respondents were asked a variety of demographic questions. A summary of the responses is Conclusion Strong congregations produce spiritually mature individuals whose lives have a positive influence on our society and 2 world. However, you can manage only what you can measure. The ME TM provides your congregation with a system to measure its progress, so that you can manage your congregation with greater care and clarity -- in order to create positive change in people s lives. At Gallup, it is our pleasure to be your partner in this endeavor. Copyright 200 The Gallup Organization,.. 2 TM

3 2 TM 2 The following pages provide a summary of member responses to the TM Member Engagement Survey. The survey statements were rated on a scale which required a response from among six response categories:. Strongly Agree Strongly Disagree... Does Not Apply or Don't Know..... The statement or dimension averages are based on a -point scale, with "" being the lowest possible average and "" being the highest average. "Does Not Apply" or "Don't Know" responses are not scored. 2 The TM Survey includes Member Engagement, Spiritual Commitment, Outcome, and Demographic items. Note the following term definitions. GrandMean Engagement The average, on a -point scale, across Member Engagement items. GrandMean Commitment The average, on a -point scale, across Spiritual Commitment items. Member Engagement The items that Gallup has found to consistently link to outcomes. Top Box The percentage of "" (Strongly Agree) responses. Engagement Scores The average top box response percentages for statements measuring each stage of the Engagement Pyramid. Gallup 7th Percentile The score above which 2% of all congregations of this religion scored. Following the Member Engagement Scorecard is a listing of response percentages and average (mean) scores for the Gallup 2 ME TM Survey items. Copyright 200 The Gallup Organization,..

4 Congregation: 2 TM MEMBER ENGAGEMENT SCORECARD Total n: 9 Congregation Gallup 7th% Mean (Average) Score GrandMean Engagement.2.7 GrandMean Commitment..29 Member Engagement Top Box (% ) Learn & grow 2 0 Progress 9 Best friend 2 Members committed to spiritual growth 29 Mission/Purpose 7 Opinions count 7 29 Encourages spiritual development 27 Cares about me 0 Recognition 2 Opportunity to do best 27 Spiritual needs met Know what's expected 9 Engagement Scores How can 2 we grow? Do I belong? 2 What do I give? 27 What do I get? 9 Copyright 200 The Gallup Organization, Not shown if n <.

5 2 TM Member Engagement Items Strongly Disagree... Strongly Agree % % 2 % % % Mean (Average) Score E0. As a member of my parish, I know what is expected of me E02. In my parish, my spiritual needs are met E0. In my parish, I regularly have the opportunity to do what I do best E0. In the last month, I have received recognition or praise from someone in my parish. E0. The spiritual leaders in my parish seem to care about me as a person E0. There is someone in my parish who encourages my spiritual development. E07. As a member of my parish, my opinions seem to count E0. The mission or purpose of my parish makes me feel my participation is important. E09. The other members of my parish are committed to spiritual growth E0. Aside from family members, I have a best friend in my parish E. In the last six months, someone in my parish has talked to me about the progress of my spiritual growth. E. In my parish, I have opportunities to learn and grow GM E =.2, GM E =., ME2 Overall Copyright 200 The Gallup Organization,.....% - % not shown when n < 0, % and means when n <

6 2 TM Spiritual Commitment Items Strongly Disagree... Strongly Agree % % 2 % % % Mean (Average) Score C0. I spend time in worship or prayer every day C02. My faith is involved in every aspect of my life C0. Because of my faith, I have forgiven people who have hurt me deeply C0. Because of my faith, I have meaning and purpose in my life C0. My faith has called me to develop my given strengths C0. I will take unpopular stands to defend my faith C07. My faith gives me an inner peace C0. I speak words of kindness to those in need of encouragement C09. I am a person who is spiritually committed GM C =., GM C =.0, ME2 Overall Copyright 200 The Gallup Organization,.....% - % not shown when n < 0, % and means when n <

7 2 TM Outcomes Strongly Disagree... Strongly Agree % % 2 % % % Mean (Average) Score O. Overall, I am extremely satisfied with the way things are going in my personal life O2. In the last month, I have invited someone to participate in my parish ME2 Overall Copyright 200 The Gallup Organization,.....% - % not shown when n < 0, % and means when n <

8 2 TM Outcomes Response Categories O. How many volunteer hours a week do you give to help and serve others in your community? 20 0 or < hour to < 2 hours 2 to < hours to < hours to < hours hours or more Oa. Do you give 0% or more of your income to your parish each year? Yes 20 2 No 0 7 Ob. How much do you give per year to this parish? 0 9 < $00 $00 to < $000 $000 to < $2000 $2000 to < $000 $000 to < $ $000 or more ME2 Overall Copyright 200 The Gallup Organization, Not shown if n <

9 2 TM Demographic Items Response Categories D0. Did you attend Mass last week? 2 20 Yes 7 7 No D02. How long have you been a member of this parish? 0 20 < year to < years to < years to < 0 years 0 years or more 9 7 D0. What is your age? D0. What is your gender? 2 20 and older 9 2 Male 9 7 Female D0. Are you, yourself, of Hispanic origin or descent, such as Mexican, Puerto Rican, Cuban, or other Spanish background? 20 Yes No 9 92 D0. What is your race? White African-American or Black Asian or Pacific Islander 9 Native American or American Indian 0 0 Hispanic Some other race D07. If Hispanic, Do you consider yourself to be white-hispanic or black-hispanic? 90 White-Hispanic 9 97 Black-Hispanic 7 ME2 Overall Copyright 200 The Gallup Organization, Not shown if n <

10 2 TM Demographic Items (Continued) Response Categories D0. Including parents and children, how many people are in your household? or more 9 D09. What is your marital status? Single 9 Widowed 7 Single, but living with someone Married Separated Divorced D0. What is the highest level of education you have completed? Less than high school graduate 2 High school graduate Some college 2 9 Trade, technical or vocational training College graduate 0 Post-graduate 2 29 D. What is your current occupation? Student Homemaker Retired or disabled Professional or managerial Secretarial or clerical Services or labor Sales or retail Farmer or rancher 0 0 Military 0 Self-employed Unemployed Other D. What is your total annual household income, before taxes? 97 Under $0,000 $0,000 to < $20,000 $20,000 to < $0, $0,000 to < $0, $0,000 to < $0,000 7 $0,000 to < $7,000 $7,000 to < $00,000 7 $00,000 or more 29 2 ME2 Overall Copyright 200 The Gallup Organization, Not shown if n <

11 2 TM MEMBER ENGAGEMENT INDEX Engagement (%) Engaged 2 Not Engaged Actively Disengaged Engaged These members are loyal and have a strong psychological connection to the organization. They are more spiritually committed, more likely to invite friends, family members, and coworkers to organizational events, and give more both financially and in commitment of time. Not Engaged These members may attend regularly, but they are not psychologically connected to their congregation. Their connection to the congregation is more social than spiritual. They give moderately but not sacrificially, and they may do a minimal amount of volunteering in the community. They are less likely to invite others and more likely to leave. Actively Disengaged These members usually show up only once or twice a year, if at all. They are on the membership rolls, and can tell you what congregation they belong to but may not be able to name the pastor, priest, or rabbi. However, they may also be regular in their attendance. If that s the case, they are physically present but psychologically absent. They are unhappy with their congregation and insist on sharing that unhappiness with just about everyone. Copyright 200 The Gallup Organization, Not shown if n <.