Heather McKay Patient Experience Leader ACT Health Canberra Australia

Transcription

1 Using Theatre and Art to improve the patient experience Heather McKay Patient Experience Leader ACT Health Canberra Australia

2 Learning objectives 1) Be able to describe how using different methods of education can have a greater impact on staff 2) Be able to identify how the Arts can be used in your own organisation to create change

3 Collaboration Live Theatre in Conjunction with HealthPlay and the Australian Institute of Patient and Family Centred Care Use of Art in collaboration with the National Gallery of Australia

4 artmedprogram NGA: Learning and Access Department Provides practising health professionals with an opportunity for individual and group reflection during an otherwise busy working schedule. The unique gallery setting can unlock inhibitions, promoting dialogue relevant to the practice rather than the mechanics of medicine. These sessions demystify the Gallery and affirm the potential for art to intersect with the health world.

5 Gallery: Partnering with Consumers John BrackAustralia Latin American Grand Final National Gallery of Australia. Canberra

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8 Comments from Participants The session was very definitely educational. I think initially it felt like just looking at art on a wall. But, the session provoked thoughts and ideas that perhaps myself and the group had not thought about previously (Nurse) It was mentioned by one of the members that art is very much about the individual s perception and this I felt was integral to this exercise. Valuing the opinion/ choice/ perception of our consumers. Taking time to listen and understand their viewpoint (Podiatrist)

9 Comments from Participants It reinforced to me that relevance and importance of understanding how / what the consumer is experiencing. That we do work in an environment that is familiar to us and not to those visiting / and especially not regularly (Podiatrist) Allowed everyone to look at the same painting / tapestry through someone else s perspective. This is always powerful and gives us a stronger insight into who we are working with. (Nurse)

10 Comments from Participants To extend this thinking and learning opportunity to more staff members of the hospital may benefit the client's and colleagues alike in understanding how wonderful it is that we all see and think differently and this is not necessarily a bad thing!! (Consumer)

11 The trial 1947 Enamel on composite board National Gallery of Australia

12 Hear Me 40 minute HealthPlaywritten by playwright Alan Hopgood in collaboration with the Australian Institute for Patient and Family Centred Care. The play focuses on the importance of patient and family involvement and empowerment as partners in their own health care. 30 minute discussion at the end of the performance

13 Hear Me is an intense play that explores the consequences of a medication error and failure to recognise the knowledge families hold of their loved ones.

14 The behaviorof senior staff and a climate of fear among junior staff underpin the story which uncovers the enormous potential for partnering with patients while improving quality and safety

15 Comments from Participants Hear Me-98% of staff stated the issues in the play were relevant to ACT Health staff 97% said it was an effective way to get key messages across Brilliant performance! Moving and right on the money The play was very good to remind me about the importance of listening to the patients/parents who know their children more than others.

16 Four Funerals in One Day

17 Four Funerals in One Day Designed to facilitate community conversations about death, grief and living, Four Funerals in One Day is based on real people s stories and is an entertaining and inspiring performance piece.

18 3 Performances in the Community at local theatres 3 Performances at the tertiary hospital

19 Comments from participants Four Funerals: 69% said they were more prepared to talk about death and dying after the play Community member Hope we all keep talking about this. Fantastic, well done presentation

20 Comments from participants I believe my own approach to patients will have matured enormously as a result of these two plays and I believe there are many clinicians eve very senior ones who would benefit from reflecting on the issues explored in these plays. My skills as a clinician and as a person are much richer for this session. Thank you (Junior doctor)

21 Summary Making an emotional connection in some way will go further than simply teaching staff what they should do Taking the time out of the busy work environment to have thinking time can help staff refocus on the important things