The psychological contract has emerged relatively

Size: px
Start display at page:

Download "The psychological contract has emerged relatively"

Transcription

1 Copyright 2007 by the Colegio Oficial de Psicólogos. Spain Psychology in Spain, 2007, Vol. 11. No 1, THE STATE OF THE PSYCHOLOGICAL CONTRACT AND ITS RELATION TO EMPLOYEES PSYCHOLOGICAL HEALTH Francisco Javier Gracia, Inmaculada Silla, Jose Maria Peiró and Lina Fortes-Ferreira University of Valencia The present paper explores the role of the state of the psychological contract in predicting psychological health outcomes in a sample of 385 employees from different Spanish companies. Results indicate that the state of the psychological contract significantly predicts life satisfaction, work-family conflict and well-being beyond the predictive capacity of the content of the psychological contract. In addition, trust and fairness, two of the dimensions of the state of the psychological contract, jointly contribute to explaining these psychological health variables, adding value to the predictive role of fulfilment of the psychological contract. These results lend support to the approach proposed by Guest and colleagues. El presente trabajo estudia el papel del estado del contrato psicológico para predecir resultados de salud psicológica en una muestra de 385 empleados de distintas empresas españolas. Los resultados indican que el estado del contrato psicológico predice la satisfacción con la vida, el conflicto trabajo-familia y el bienestar psicológico más allá de la predicción alcanzada por el propio contenido del contrato psicológico, y que la confianza y la justicia, dos de las dimensiones del estado del contrato psicológico, consideradas conjuntamente contribuyen a explicar dichas variables añadiendo valor al rol que como predictor desempeña el cumplimiento del contrato. Estos resultados suponen un apoyo a los planteamientos de Guest y colaboradores. The psychological contract has emerged relatively recently as a key concept for understanding people s attitudes towards work and organizations, their behaviour and their psychological well-being. It has also been identified as a crucial feature of new types of employment relations (Alcover, 2002; Guest, 2004). Guest and Conway (2002) define the psychological contract, slightly adapting a previous definition by Herriot and Pemberton (1997), as the perception of both parties to the employment relationship, organization and individual, of the reciprocal promises and obligations implied in that relationship (p. 22). Although it is a construct with a substantial research tradition, recent years have seen the emergence of some critical and innovative approaches (Guest, 1998; Guest & Conway, 2002), in contrast to the traditional perspective of Rousseau and colleagues (Rousseau, 1995). Guest (1998) argues the need to construct a general theory on the psychological contract in order to overcome the restrictions of current research on the The original Spanish version of this paper has been previously published in Psicothema, 2006, Vol. 18, No 2, Correspondence concerning this article should be addressed to Francisco Javier Gracia, Facultad de Psychology, Universidad de Valencia, Valencia (Spain). Francisco.Gracia@uv.es topic. For this author, one of its main limitations is its descriptive nature, and he advocates developing theoretical models and studies that would allow researchers to go beyond mere description of the content of the psychological contract to an evaluation of its state. The content of the psychological contract refers to the reciprocal obligations that characterize the individual s psychological contract (Rousseau & Tijoriwala, 1998). This content can be analyzed from the perspective of the employee, which has been the commonest approach in the literature, from that of the employer, or from both. Thus, the psychological contract refers to the set of reciprocal obligations that form part of the psychological contract. This variable has received a great deal of attention in the literature on psychological contract. Indeed, the classic distinction between transactional and relational contracts has to do with the content of the obligations involved in the psychological contract. Guest and colleagues introduce the concept of state of the psychological contract. For these authors, evaluation of the state of the psychological contract should represent a qualitative leap in research on the psychological contract, rendering it more explanatory and less descriptive, and making possible the prediction of diverse variables related to attitudes, behaviour and employees health. 33

2 While the content of the psychological contract refers to the set of reciprocal promises and obligations that form part of the psychological contract, the state of the psychological contract refers to whether the promises and obligations have been fulfilled, whether they are fair, and their implications for trust (Guest & Conway, 2002). The state of the psychological contract involves a broader evaluation of the employment relationship, shaped by the promises and obligations of the psychological contract, but going beyond them. In another work, Guest (2001), focusing on the employee s perspective, defines this state as an integrated measure assessing the extent to which workers perceived that the organization has met its promises and commitments, provided fairness of treatment and engendered trust (p. 7). Thus, state of the psychological contract includes three elements with different traditions in research on the psychological contract: delivery or fulfilment of the contract, trust and fairness. Delivery or fulfilment, or the opposite, breach of the contract, have been widely studied, and some have even explored the distinction between breach and violation (Morrison & Robinson, 1997; Robinson, 1996; Robinson & Morrison, 2000). Moreover, relations have been found between this variable and job satisfaction (Gakovic & Tetrick, 2003; Johnson & O Leary-Kelly, 2003; Robinson & Rousseau, 1994), organizational commitment (Coyle-Shapiro & Kessler, 2000; Johnson & O Leary-Kelly, 2003), trust in the organization (Robinson & Rousseau, 1994), job performance (Johnson & O Leary-Kelly, 2003; Robinson, 1996; Turnley & Feldman, 2000), organizational citizenship behaviour (Coyle-Shapiro & Kessler, 2000; Lo & Aryee, 2003; Robinson, 1996; Robinson & Morrison, 1995; Turnley & Feldman, 2000), emotional exhaustion (Gakovic & Tetrick, 2003), cynicism (Johnson & O Leary-Kelly, 2003), absenteeism (Johnson & O Leary-Kelly, 2003), turnover intention (Lo & Aryee, 2003; Robinson, 1996; Robinson & Rousseau, 1994; Turnley & Feldman, 2000) and actual turnover (Robinson, 1996; Robinson & Rousseau, 1994). Much less well established is the status of fairness and of trust in existing research on the psychological contract. Guest and Conway (2002) have argued in favour of including both variables in research on the psychological contract, as components of its state, thus reincorporating the contributions of Fox (1974) to the study of the psychological contract and employment relations. 34 In their proposal for a model of psychological contract, its state has a crucial role in explaining the consequences for employees attitudes and behaviours. Thus, Guest (1998) considers this state as a relevant antecedent of variables such as job satisfaction, organizational commitment or turnover intention, and asserts that its role in the explanation of employee attitude and behaviour goes beyond that of the content of the psychological contract itself. Nevertheless, up to now this assumption has scarcely been tested. Only Guest and Conway (1997), with a sample of 1,000 employees representative of the UK working population, found some support for a relationship between the psychological contract and employees attitudes and behaviours. The state of the psychological contract was positively associated with job satisfaction, organizational commitment, motivation and a positive evaluation of employment relations, and negatively with intention to quit. The present work sets out to extend such work to the study of other variables related to employees psychological health. Thus, we aim to contribute to filling a research gap, since although the relationship between the psychological contract and employees attitudes or behaviours has been amply covered, far fewer studies have explored its relation to health. Specifically, we opted for three indicators of psychological health: life satisfaction, work-family conflict and psychological well-being. Life satisfaction and psychological well-being are general indicators of psychological health widely employed in research on Work and Organizational Psychology. We also decided to include work-family conflict, given that the relations between work and other areas of life have become especially relevant in the wake of changes that have occurred in the field of work over the last 30 years (e.g., extensive incorporation of women into the world of work, employees demands for work that permits them to reconcile their work life with their life outside work) (see, for example, Gracia, Martinez-Tur & Peiró, 2001, for a broader treatment of such issues). Therefore, the first question we aim to answer is as follows: does the state of the psychological contract, as defined by Guest, as the combination of three dimensions (fulfilment, fairness and trust), contribute to explaining life satisfaction, work-family conflict and psychological well-being, beyond the utility the content of that contract might have? In this regard we formulated the following hypothesis:

3 H1. The state of the psychological contract will predict life satisfaction, work-family conflict and psychological well-being, adding value to the predictive role of the content of the psychological contract. Specifically, we expect that the better the state of the psychological contract, the greater will be one s life satisfaction and psychological well-being, and the lower the level of workfamily conflict. Fulfilment of this first hypothesis would confirm that the state of the psychological contract is indeed a relevant variable for understanding life satisfaction, work-family conflict and psychological well-being, even more valuable in its explanatory role than the content of the psychological contract itself. However, clarification of this matter would open up another question, related to the role of each of the three dimensions making up the state of the psychological contract (fulfilment, trust and fairness) in the prediction of these indicators of employees psychological health. Fulfilment of the psychological contract is a classic variable in research on the psychological contract, and its capacity for predicting the attitudes and behaviours and even the health of employees is widely demonstrated (Coyle-Shapiro & Kessler, 2000; Gakovic & Tetrick, 2003; Johnson & O Leary-Kelly, 2003; Lo & Aryee, 2003; Robinson, 1996; Robinson & Morrison, 1995; Robinson & Rousseau, 1994; Rousseau, 1995; Turnley & Feldman, 1999, 2000). Therefore, it is relevant to consider whether the effect referred to in the first hypothesis is actually due to the predictive role of one of the dimensions of the state of the psychological contract: fulfilment. In other words, the question is whether the other two dimensions of the state of the psychological contract contribute or not to predicting the psychological health of employees, and to what extent they add value to the predictive effect of fulfilment. In sum, a relevant question, but one which has remained unexplored up to now, is whether fairness and trust add predictive value to that of fulfilment alone. So, the second question we shall try to deal with in this study is as follows: do the dimensions of fairness and trust proposed by Guest within the state of the psychological contract add anything to the fulfilment dimension? Are they capable of explaining variance in life satisfaction, work-family conflict and psychological well-being, beyond what is explained by fulfilment? In this regard we formulated the following hypothesis: H2. Trust and organizational fairness will contribute to the prediction of employees life satisfaction, work-family conflict and psychological wellbeing, once the effects of fulfilment of the psychological contract are controlled. Specifically, we expect that the greater the perceived trust and fairness, the better the life satisfaction and psychological well-being, and the lower the work-family conflict. METHOD Participants The present study was carried out with 385 employees from five different companies, all in the service sector. The sample included a majority of women (74.3%), with a mean age of 32 years (SD= 6.77), medium-high educational level (72.8% had academic or technical education to at least age 17), with a strong predominance of white-collar workers and professionals (75.1%) (basically salespersons, clerical workers, nurses and doctors) and with indefinite (permanent) contracts (65.5%), and whose mean number of years with the company was 5.03 (SD= 5.10). Instruments Control variables. The variables listed below were controlled due to their widely demonstrated relevance for explaining differences in the criterion or dependent variables employed in our study. Specifically, we are referring to age, sex (woman= 0, man= 1), years with the company and type of contract (temporary= 0, indefinite= 1). Content of the psychological contract. This was measured with a 14-item scale referring to different promises employers can make to their employees, frequently found in the literature in this field. Some examples are: Providing them with an interesting job, Providing them with a relatively stable job or Providing them with a good salary in exchange for their work. Respondents should indicate whether or not the company has made all of these promises. The response scale is dichotomous (Yes/No). In order to obtain a score for the scale we totalled up the number of items for which the answer was Yes, thus obtaining the total number of promises made to each respondent, with a possible range of Cronbach s alpha was State of the psychological contract. This was measured with a 22-item scale covering the three elements of the state of the psychological contract: fulfilment of the contract, trust and fairness. In it, participants must indicate the extent to which they agree with a series of statements aimed at assessing whether the company has 35

4 fulfilled its promises, and how far it has done so, it has treated them well and it has engendered trust for the future. The response scale is 7-point Likert type, with 1 = totally disagree and 7 = totally agree. Alpha coefficient of the scale is Let us now consider separately the three dimensions that make it up. Fulfilment of the psychological contract. This was measured by means of a 14-item scale on which employees must indicate the extent to which a series of promises have been kept. The items are the same as those of the psychological contract content scale. Its internal consistency is Trust. This was measured by means of a four-item scale in interrogative format for assessing employees trust in the organization. Some examples of the items are: In general, how much do you trust your organization to keep its promises or meet its commitments to you and other employees? or To what extent do you trust senior management to look after your best interests? Cronbach s alpha coefficient for the scale is Fairness. This is measured with a four-item scale made up of questions that attempt to determine employees perception about whether they receive fair treatment by the organization. Some examples of items are as follows: Overall, do you feel you are fairly rewarded for the amount of effort you put into your job? or Do you feel that organizational changes are implemented fairly in your organization? Internal consistency of the scale is Life satisfaction. Based on the experience of other studies, a 7-item measure was constructed. Some examples of items are as follows: How satisfied or content do you currently feel about your life in general? or How satisfied or content do you currently feel about your state of health and well-being? The response scale ranges from 1 very dissatisfied to 7 very satisfied. Cronbach s alpha is Work-family conflict. This was measured by means of a 4-item scale based on Geurts (2001) proposal. On this scale, participants had to indicate the frequency with which certain work situations ended up negatively affecting their family life. The response scale was fourpoint, from 0 not at all to 3 always. Some examples of items are as follows: Your work obligations make it difficult for you to feel relaxed at home or Your work schedule makes it difficult for you to fulfil your domestic obligations. Cronbach s alpha coefficient for the scale is Psychological well-being. This was measured by means of the 12-item version of Goldberg s General 36 Health Questionnaire (1979). This scale explores the frequency with which participants have recently experienced a series of symptoms common in different syndromes of mental disorder. The response scale ranges from 0 less than normal to 3 much more than normal. In the present work the responses were inverted so that high scores on the scale indicated psychological well-being, and therefore, low probability of presenting a psychiatric illness. An example of the items is: Have you recently lost much sleep due to worry? Internal consistency of the scale is Procedure First of all we made contact with the human resources managers of all the companies to explain the purpose of our study and to ask for their participation. Once the authorization of the human resources manager had been obtained, the questionnaire was presented to the employees, who voluntarily filled it out during working hours. In the majority of cases the participants filled out the questionnaire in the presence of an interviewer, who gave the instructions necessary for its completion, asked them to give honest answers and assured them that total anonymity and confidentiality was guaranteed. Only in exceptional cases were participants permitted to fill out the questionnaire outside work time and send it to the researchers by post. Even so, also in these cases the researcher who gave out the questionnaire provided information on how to fill it out, stressed the importance of honest responses and gave guarantees of confidentiality. The questionnaire took approximately one hour to complete. Analysis First of all we carried out descriptive analyses. Moreover, we calculated the correlation coefficients and reliability of the variables included in the present study. Pearson correlation coefficients were calculated in all cases except when the variable was dichotomous. In cases in which both variables were dichotomous we calculated the Phi correlation coefficient. When just one of the variables was dichotomous we calculated the point-biserial correlation coefficient. As regards reliability of the scales, in the case of the content of the psychological contract we calculated the Kuder- Richardson 20 coefficient. For the rest of the variables Cronbach s alpha was calculated. The hypotheses of this study were tested using hierarchical regressions. Given that the hypotheses were formulated in one direction, one-directional tests were

5 used for checking them. In the case of Hypothesis 1, in the first step we introduced the control variables: age, sex, years with the company and type of contract. In the second step we added content of the psychological contract. Finally, we introduced state of the psychological contract in the regression equation. In order to test Hypothesis 2, in the first step we introduced the control variables and in the second step the content of the psychological contract. In the next step we included fulfilment of the psychological contract. Finally, in the fourth step we added fairness and trust to the regression equation. In order to reduce the effect of multicollinearity the following variables were centred on their means: content, state of the psychological contract, fulfilment, fairness and trust. RESULTS Table 1 shows the descriptive results, correlations and reliabilities of the variables included in this study. State of the psychological contract, fulfilment and perceived fairness present positive and significant correlations with life satisfaction and psychological well-being, and negative and significant correlations with work-family conflict. The correlation between trust and psychological well-being is also positive and significant. All the reliability coefficients have acceptable values. As far as Hypothesis 1 is concerned, the results show that on introducing state of the psychological contract into the regression equation, the increase in explained variance is significant for all the criterion variables. State of the psychological contract predicts life satisfaction (B=.12, p.01), work-family conflict (B= -.08, p.01) and psychological well-being (B=.09, p.01). The better the state of the psychological contract, the greater the employees life satisfaction and psychological well-being, and the lower the level of work-family conflict. Therefore, the results support this hypothesis. With regard to Hypothesis 2, on introducing trust and fairness into the regression equation, the increase in explained variance is significant for all the criterion variables. Fairness and trust, considered jointly, predict variance additional to that explained by the control variables, content of the psychological contract and fulfilment. These results provide support for the second hypothesis. At the same time, and importantly, analysis of the regression coefficients reveals that perceived fairness plays a more important role than trust in the prediction of the criterion variables studied. Specifically, the results show that perceived fairness predicts life satisfaction (B=.10; p.05) and work-family conflict (B= -.09, p.01), but not psychological well-being. As far as trust is concerned, the results show that it does not predict any of the criterion variables. Finally, it should be highlighted that fulfilment of the psychological contract predicts life satisfaction (B=.13, p.01), workfamily conflict (B= -.12, p.01) and psychological wellbeing (B=.06 p.01). DISCUSSION The objective of the present work was twofold. On the one hand, it attempted to determine the extent to which the state of the psychological contract was a useful construct for understanding three indicators of employees psychological health (life satisfaction, workfamily conflict and psychological well-being), beyond the relevance of its content. On the other hand, it aimed to explore whether trust and fairness, two of the Table 1 Means, standard deviations, correlations and reliabilities of the variables included in the study M SD Age Man.14** 03. Years of service **.11** 04. Permanent contract.35**.03.42** 05. Content PC **.08 (0.88) 06. State PC ** ** (0.92) 07. Fulfilment PC ** ** **.76** (0.93) 08. Trust **.77**.28** (0.79) 09. Justice **.75**.29**.68** (0.84) 10. Life satisfaction ** **.26**.07.18** (0.78) 11. Work-family conflict ** ** -.22** ** -.40** (0.79) 12. Psychological well-being **.20**.20**.23**.50** -.38** (0.79) Note: values in brackets are reliability coefficients. *p. 05; **p

6 Table 2 Hierarchical regression for the criterion variable life satisfaction (N= 287) Age ** Man ** Years of service ** Permanent contract ** Content PC ** State PC ** Note: R 2 =.03 in ; R 2 =.001 in (p=.27); R 2 =.02 in (p.01). *p.05; ** p.01 Table 3 Hierarchical regression for the criterion variable work-family conflict (N= 287) Age ** Man ** Years of service ** Permanent contract ** Content PC ** State PC ** Note: R 2 =.02 in ; R 2 =.005 in (p=.12); R 2 =.02 in (p.01). *p.05; ** p.01 Table 4 Hierarchical regression for the criterion variable psychological well-being (N= 285) Age Man Years of service Permanent contract Content PC State PC ** Note: R 2 =.005 in ; R 2 =.002 in (p=.22); R 2 =.05 in (p.01). *p.05; ** p.01 Table 5 Hierarchical regression for the criterion variable life satisfaction (N= 265) Age ** Man ** Years of service ** Permanent contract ** Content PC ** Fulfilment PC ** Step 4 Justice ** Trust ** Note: R 2 =.04 in ; R 2 =.02 in (p.05); R 2 =.04 in (p.01); R 2 =.02 in Step 4 (p.05). *p.05; ** p.01 Table 6 Hierarchical regression for the criterion variable work-family conflict (N= 265) Age ** Man ** Years of service ** Permanent contract ** Content PC ** Fulfilment PC ** Step 4 Justice ** Trust ** Note: R 2 =.03 in ; R 2 =.000 in (p=.45); R 2 =.06 in (p.01); R 2 =.02 in Step 4 (p.05). *p.05; ** p.01 Table 7 Hierarchical regression for the criterion variable psychological well-being (N= 263) Age ** Man ** Years of service ** Permanent contract ** Content PC ** Fulfilment PC ** Step 4 Justice ** Trust ** Note: R 2 =.01 in ; R 2 =.01 in (p=.08); R 2 =.05 in (p.01); R 2 =.03 in Step 4 (p.01). *p.05; ** p.01 38

7 elements making up the state of the psychological contract, added explanatory power to the third component of the state of the contract, fulfilment, a variable with a much longer tradition in research. The results obtained provide clear support for the hypotheses proposed. In line with the first hypothesis, it was found that state of the psychological contract contributes to explaining variance additional to that explained by the content of the psychological contract in the three variables studied. Specifically, the better the state of the psychological contract, the greater the life satisfaction and psychological well-being, and the lower the level of work-family conflict. This result lends substantial support to the model of psychological contract proposed by Guest and colleagues (Guest, 1998; Guest & Conway, 2002), which stresses the role of the state of the psychological contract for explaining employees attitudes and behaviour. For Guest (1998), one of the limitations of previous research on the psychological contract is its descriptive approach, more concerned with explaining differences in the content of the psychological contract than in determining how these differences translate into different consequences for the individual and the organization. In line with the arguments of this author, the introduction of the state of the psychological contract makes it possible to move from a predominantly descriptive approach to a study enabling the prediction and explanation of phenomena that are highly relevant for organizations, such as those explored in the present work. The results obtained, then, are encouraging. Indeed, research on the psychological contract has often been far too descriptive. However, an exception to this norm is research on fulfilment and violation of the psychological contract. These phenomena have emerged as relevant for predicting employees attitudes, behaviours and even health outcomes (Coyle-Shapiro & Kessler, 2000; Gakovic & Tetrick, 2003; Johnson & O Leary-Kelly, 2003; Lo & Aryee, 2003; Robinson, 1996; Robinson & Morrison, 1995; Robinson & Rousseau, 1994; Rousseau, 1995; Turnley & Feldman, 1999, 2000). Thus, in order to be able to conclude that the contribution proposed at a theoretical level by Guest and colleagues was relevant it would be necessary to prove at the same time that the role of the state of the psychological contract in explaining individual and organizational consequences went beyond that which had been demonstrated by one of its components. Therefore, it was necessary to determine whether fairness and trust, two of the most novel components of the state of the psychological contract incorporated into Guest s model, and whose role is much less well known, contributed to explaining variance additional to that explained by fulfilment. This was tested in our consideration of the second hypothesis of the present study, which the results supported. As expected, employees perceived trust and fairness, considered jointly, are capable of predicting significant variance beyond the capacity of fulfilment of the psychological contract in the three variables of psychological health explored. These results, considered as a whole, lend support to the model of psychological contract advocated by Guest and colleagues (Guest, 1998; Guest & Conway, 2002). Specifically, the results clearly reveal the need to take into account not only the content of the psychological contract, but also its state, if we wish to understand variations in employees attitudes and behaviours, and even their psychological health. Consideration of the state of the psychological contract should enable us to overcome one of the limitations of traditional research in the field, that is, excessive emphasis on description instead of seeking explanations why and mechanisms by which the psychological contract influences employees attitudes and behaviours and their health states and experiences. In relation to this challenge, only research on fulfilment and violation of the psychological contract had previously proved useful. The results of our work also point to the utility of the state of the psychological contract, a broader concept than that of fulfilment, which includes it but also takes into account employees perceptions of fairness and of trust. In our work, fairness and trust have emerged as key for predicting certain variables related to employees psychological health, so that the utility of the state of the psychological contract, understood as made up of all three elements, has also received support. Future studies should, first of all, pay more attention to the state of the psychological contract, and continue exploring its utility for predicting individual and organizational outcomes. In our work it has revealed its relevance for understanding psychological health outcomes. However, research should also continue to study its relationship to employees attitudes and behaviour for example, exploring the extent to which the state of the psychological contract is capable of predicting attitudes, such as job satisfaction, 39

8 organizational commitment or turnover intention, and behaviours, such as performance, organizational citizenship behaviours, absenteeism or actual turnover. Secondly, our work has highlighted the predictive validity of the state of the psychological contract, and even the internal consistency of the scale used for its measurement. However, the construct validity remains to be explored, and by extension, so does the extent to which we are talking about a single construct with three dimensions, as proposed by Guest, or rather three different constructs. Another of the contributions of Guest s model on the psychological contract (Guest, 2001) yet to be explored is the mediating role of the state of the psychological contract in the relationship between content of the psychological contract and outcomes (attitudes, behaviours, health, and so on). Finally, future research should also explore different sets of antecedents and consequences for each one of the components of the state of the psychological contract studied. The results of our work suggest that fulfilment, trust and fairness can make differing contributions to the prediction of different phenomena. It would be no surprise, then, if they also had different antecedents and consequences. However, to be able to draw conclusions with regard to antecedents and consequences of the different components of the state of the psychological contract there is a need for studies designed to permit the establishment of causal relationships between variables. The main practical implication of our study is that organizations or their representatives (managers, directors, etc.) should be alert to the promises that their employees perceive to have been made (implicitly or explicitly), to their fulfilment and to employees perceptions that the organization is being fair to them and that they trust it to fulfil its promises in the future, since all such factors appear to be in some way related to employees psychological health. Nevertheless, our work is not without its limitations. In our opinion, the main one is that all the measures used were obtained by means of self-report questionnaires, which prevents elimination of the problems of variance of method and common source. Even so, this error can be reduced through the use of different response scales and of inverted items, both of these precautions being taken in our study. Secondly, the data were all collected at the same time, so that we cannot infer causal relationships between variables; nor can we be sure of the direction of the relationships found. It would be pertinent to replicate these results using different 40 methods and sources of information with longitudinal research designs. By way of conclusion, we should like to stress that the field of the psychological contract, despite having received considerable attention over the last ten years or so, includes research lines that have been scarcely explored. In this regard, our study has shown that work on the state of the psychological contract opens up new and particularly attractive possibilities, converting a research field until now essentially descriptive into one that is more explanatory and with greater implications for organizational intervention. ACKNOWLEDGEMENTS The present work was carried out by members of the R+D group of the Generalidad Valenciana (grupos 195/03) and supported by a grant from the Swedish National Institute for Working Life through the Joint Programme for Working Life Research in Europe (SALTSA). The authors are grateful for the financial support of the Spanish Agency of Education and Science (SEJ , within the CONSOLIDER Project SEJ ). The contribution of Lina Fortes- Ferreira to this work was supported by a grant from the Portuguese Ministry of Science and Higher Education (SFRH/BD/5256/20001). Jose M. Peiró is a Professor at the University of Valencia and a teacher-researcher at the IVIE (Valencian Institute for Economic Research). REFERENCES Alcover, C.M. (2002). El contrato psicológico. El componente implícito de las relaciones laborales. Málaga: Ediciones Aljibe. Cook, J. & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non-fulfilment. Journal of Occupational Psychology, 53, Coyle-Shapiro, J. & Kessler, I. (2000). Consequences of the psychological contract for the employment relationship: a large scale survey. Journal of Management Studies, 37, Fox, A. (1974). Beyond contract: Work, power and trust relations. London: Faber and Faber. Gakovic, A. & Tetrick, L.E. (2003). Psychological contract breach as a source of strain for employees. Journal of Business and Psychology, 18, Geurts, S. (2001). SWING Survey work-home interaction. Nijmegen: University of Nijmegen. Goldberg, D. (1979). Manual of the General Health Questionnaire. London: NFER-Nelson.

9 Gracia, F.J.; Martínez-Tur, V. & Peiró, J.M. (2001). Tendencias y controversias en el futuro de la gestión y del desarrollo de los recursos humanos. In E. Agulló & A. Ovejero (coords.), Trabajo, individuo y sociedad, pp Madrid: Pirámide. Guest, D. (1998). Is the psychological contract worth taking seriously? Journal of Organizational Behavior, 19, Guest, D. (2001). Employment contracts, the psychological contract and employee outcomes: An analysis and review of the evidence. SALTSA project internal document. Guest, D. (2004). The psychology of employment relationship: An analysis based on the psychological contract. Applied Psychology: An International Review, 53, Guest, D. & Conway, N. (1997). Employee motivation and the psychological contract. London: CIPD. Guest, D. & Conway, N. (2002). Communicating the psychological contract: an employer perspective. Human Resource Management Journal, 12, Herriot, P. & Pemberton, C. (1997). Facilitating new deals. Human Resource Management Journal, 7, Johnson, J.L. & O Leary-Kelly, A.M. (2003). The effects of psychological contract breach and organizational cynicism: not all social exchange violations are created equal. Journal of Organizational Behavior, 24, Lo, S. & Aryee, S. (2003). Psychological contract breach in a Chinese context: an integrative approach. Journal of Management Studies, 40, Morrison, E.W. & Robinson, S.L. (1997). When employees feel betrayed: a model of how psychological contract breach develops. Academy of Management Review, 22, Price, J. (1997). Handbook of Organizational Measurement. International Journal of Manpower, 18, Robinson, S.L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41, Robinson, S.L. & Morrison, E.W. (1995). Psychological contracts and OCB: the effect of unfulfilled obligations on civic virtue behavior. Journal of Organizational Behavior, 16, Robinson, S.L. & Morrison, E.W. (2000). The development of psychological contract breach: a longitudinal study. Journal of Organizational Behavior, 21, Robinson, S.L. & Rousseau, D.M. (1994). Violating the psychological contract: not the exception but the norm. Journal of Organizational Behavior, 15, Rousseau, D.M. (1995). Psychological contract in organizations: understanding written and unwritten agreements. Thousand Oaks, CA: Sage. Turnley, W.H. & Feldman, D.C. (1999). The impact of psychological contract violation on exit, voice, loyalty and neglect. Human Relations, 52, Turnley, W.H. & Feldman, D.C. (2000). Re-examining the effects of psychological contract violations: unmet expectations and job dissatisfaction as mediators. Journal of Organizational Behavior, 21,

An Exploratory Study on Consumer Psychological Contracts

An Exploratory Study on Consumer Psychological Contracts International DSI / Asia and Pacific DSI 2007 Full Paper (July, 2007) An Exploratory Study on Consumer Psychological Contracts Jingyi Wang 1), Hongping Sun 2) Management School, Guangdong University of

More information

Effect of job characteristics on satisfaction and performance: A test in Egyptian agricultural extension system

Effect of job characteristics on satisfaction and performance: A test in Egyptian agricultural extension system Vol. 8(48), pp. 6126-6130, 12 December, 2013 DOI: 10.5897/AJAR09.698 ISSN 1991-637X 2013 Academic Journals http://www.academicjournals.org/ajar African Journal of Agricultural Research Full Length Research

More information

Teacher satisfaction: some practical implications for teacher professional development models

Teacher satisfaction: some practical implications for teacher professional development models Teacher satisfaction: some practical implications for teacher professional development models Graça Maria dos Santos Seco Lecturer in the Institute of Education, Leiria Polytechnic, Portugal. Email: gracaseco@netvisao.pt;

More information

Savannah in t Veld ANR:

Savannah in t Veld ANR: The effect of a transition to breach or over-fulfillment of the psychological contract on the change in task satisfaction, with neuroticism and conscientiousness as moderator Savannah in t Veld ANR: 400576

More information

THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET

THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET Mario Pepur University of Split, Faculty of Economics Cvite Fiskovića 5, 21000 Split, Croatia mpepur@efst.hr Zoran

More information

The effects of psychological contract breach and organizational cynicism: not all social exchange violations are created equal

The effects of psychological contract breach and organizational cynicism: not all social exchange violations are created equal Journal of Organizational Behavior J. Organiz. Behav. 24, 627 647 (2003) Published online in Wiley InterScience (www.interscience.wiley.com). DOI: 10.1002/job.207 The effects of psychological contract

More information

Job stress, psychological empowerment, and job satisfaction among the IT employees in Coimbatore

Job stress, psychological empowerment, and job satisfaction among the IT employees in Coimbatore 2015; 1(8): 126-131 ISSN Print: 2394-7500 ISSN Online: 2394-5869 Impact Factor: 5.2 IJAR 2015; 1(8): 126-131 www.allresearchjournal.com Received: 13-05-2015 Accepted: 16-06-2015 Deepa J Assistant Professor,

More information

PERCEIVED TRUSTWORTHINESS OF KNOWLEDGE SOURCES: THE MODERATING IMPACT OF RELATIONSHIP LENGTH

PERCEIVED TRUSTWORTHINESS OF KNOWLEDGE SOURCES: THE MODERATING IMPACT OF RELATIONSHIP LENGTH PERCEIVED TRUSTWORTHINESS OF KNOWLEDGE SOURCES: THE MODERATING IMPACT OF RELATIONSHIP LENGTH DANIEL Z. LEVIN Management and Global Business Dept. Rutgers Business School Newark and New Brunswick Rutgers

More information

RESULTS. Chapter INTRODUCTION

RESULTS. Chapter INTRODUCTION 8.1 Chapter 8 RESULTS 8.1 INTRODUCTION The previous chapter provided a theoretical discussion of the research and statistical methodology. This chapter focuses on the interpretation and discussion of the

More information

Abstract. In this paper, I will analyze three articles that review the impact on conflict on

Abstract. In this paper, I will analyze three articles that review the impact on conflict on The Positives & Negatives of Conflict 1 Author: Kristen Onkka Abstract In this paper, I will analyze three articles that review the impact on conflict on employees in the workplace. The first article reflects

More information

The relationship between organizational justice and organizational citizenship behavior

The relationship between organizational justice and organizational citizenship behavior Available online at www.sciencedirect.com Procedia - Social and Behavioral Sciences 47 ( 2012 ) 1815 1820 CY-ICER 2012 The relationship between organizational justice and organizational citizenship behavior

More information

Replications and Refinements. Effects of Own Versus Other s Fair Treatment on Positive Emotions: A Field Study

Replications and Refinements. Effects of Own Versus Other s Fair Treatment on Positive Emotions: A Field Study The Journal of Social Psychology, 2005, 145(6), 741 744 Replications and Refinements Under this heading are brief reports of studies providing data that substantiate, disprove, or refine what we think

More information

A Cross-Cultural Study of Psychological Well-being Among British and Malaysian Fire Fighters

A Cross-Cultural Study of Psychological Well-being Among British and Malaysian Fire Fighters A Cross-Cultural Study of Psychological Well-being Among British and Malaysian Fire Fighters Mohd. Dahlan Hj. A. Malek, Ida Shafinaz Mohd Universiti Malaysia Sabah Abstract Psychological consideration

More information

Understanding Interpersonal Trust. Further prevention of occupational injuries beyond current plateaus will occur

Understanding Interpersonal Trust. Further prevention of occupational injuries beyond current plateaus will occur Understanding Interpersonal Trust ISHN98-3 1 Further prevention of occupational injuries beyond current plateaus will occur when individuals work in teams to develop checklists of safe and at-risk behavior,

More information

Organizational Behaviour

Organizational Behaviour Bachelor of Commerce Programme Organizational Behaviour Individual Behaviour Attitudes The Da Vinci Institute for Technology Management (Pty) Ltd Registered with the Department of Education as a private

More information

Guru Journal of Behavioral and Social Sciences

Guru Journal of Behavioral and Social Sciences Volume 4 Issue 3 & 4 (July Dec, 2016) ISSN: 2320-9038 www.gjbss.org Work Engagement in relation to Psychological Well-Being and Motivation at Work Vijayakumari, K*., and Vrinda, K. C** *Associate Professor,

More information

System and User Characteristics in the Adoption and Use of e-learning Management Systems: A Cross-Age Study

System and User Characteristics in the Adoption and Use of e-learning Management Systems: A Cross-Age Study System and User Characteristics in the Adoption and Use of e-learning Management Systems: A Cross-Age Study Oscar Lorenzo Dueñas-Rugnon, Santiago Iglesias-Pradas, and Ángel Hernández-García Grupo de Tecnologías

More information

How Does Person-Organization Fit Affect Behavioral And Attitudinal Outcomes?

How Does Person-Organization Fit Affect Behavioral And Attitudinal Outcomes? How Does Person-Organization Fit Affect Behavioral And Attitudinal Outcomes? The Mediating Role of Psychological Empowerment Working Paper Series 09-01 February 2009 Brian T. Gregory, Ph.D. Assistant Professor

More information

Inpatient Mental Health Staff Morale: a National Investigation

Inpatient Mental Health Staff Morale: a National Investigation Inpatient Mental Health Staff Morale: a National Investigation Sonia Johnson 1, Stephen Wood 2, Moli Paul 3, David Osborn 1, Elizabeth Wearn 1, Brynmor Lloyd-Evans 1, Jonathan Totman 1, Ricardo Araya 4,

More information

MALE AND FEMALE LEADERSHIP SIMILARITIES AND DIFFERENCES

MALE AND FEMALE LEADERSHIP SIMILARITIES AND DIFFERENCES Mirela CIOLAC Faculty of Educational Sciences, Psychology and Social Sciences Aurel Vlaicu University of Arad MALE AND FEMALE LEADERSHIP SIMILARITIES AND DIFFERENCES Empirical study Keywords Manager Subordinate

More information

Perceived Organisational Support and Affective Commitment

Perceived Organisational Support and Affective Commitment Positive Mood and Felt Obligation as Mediators of the Relationship between Perceived Organisational Support and Affective Commitment Kelly McMillan School of Psychology, Monash University Melbourne, Australia

More information

Association Between Distributive and Procedural Justice and Life Satisfaction Among Correctional Staff: Research Note

Association Between Distributive and Procedural Justice and Life Satisfaction Among Correctional Staff: Research Note Association Between Distributive and Procedural Justice and Life Satisfaction Among Correctional Staff: Research Note Eric G. Lambert and Nancy L. Hogan Distributive justice and procedural justice, two

More information

Lesson 12. Understanding and Managing Individual Behavior

Lesson 12. Understanding and Managing Individual Behavior Lesson 12 Understanding and Managing Individual Behavior Learning Objectives 1. Identify the focus and goals of individual behavior within organizations. 2. Explain the role that attitudes play in job

More information

AN EXPLORATORY STUDY OF LEADER-MEMBER EXCHANGE IN CHINA, AND THE ROLE OF GUANXI IN THE LMX PROCESS

AN EXPLORATORY STUDY OF LEADER-MEMBER EXCHANGE IN CHINA, AND THE ROLE OF GUANXI IN THE LMX PROCESS UNIVERSITY OF SOUTHERN QUEENSLAND AN EXPLORATORY STUDY OF LEADER-MEMBER EXCHANGE IN CHINA, AND THE ROLE OF GUANXI IN THE LMX PROCESS A Dissertation submitted by Gwenda Latham, MBA For the award of Doctor

More information

The role of psychological contracts in the relation between job characteristics and attitudinal employee outcomes.

The role of psychological contracts in the relation between job characteristics and attitudinal employee outcomes. The role of psychological contracts in the relation between job characteristics and attitudinal employee outcomes. - An examination of possible adjustments to job characteristics middle managers can make

More information

A Good Safety Culture Correlates with Increased Positive and Decreased Negative Outcomes: A Questionnaire Based Study at Finnish Defense Forces

A Good Safety Culture Correlates with Increased Positive and Decreased Negative Outcomes: A Questionnaire Based Study at Finnish Defense Forces Proceedings of the Human Factors and Ergonomics Society 2016 Annual Meeting 1627 A Good Safety Culture Correlates with Increased Positive and Decreased Negative Outcomes: A Questionnaire Based Study at

More information

TO INVESTIGATE THE RELATIONSHIP BETWEEN ETHICAL LEADERSHIP AND TEACHER EMPOWERMENT

TO INVESTIGATE THE RELATIONSHIP BETWEEN ETHICAL LEADERSHIP AND TEACHER EMPOWERMENT TO INVESTIGATE THE RELATIONSHIP BETWEEN ETHICAL LEADERSHIP AND TEACHER EMPOWERMENT *Faride Hashemian nejad Department of Education, Mashhad Branch, Islamic Azad University, Mashhad, Iran *Author for Correspondence

More information

Protocol for prevention and action in situations of mobbing and sexual harassment

Protocol for prevention and action in situations of mobbing and sexual harassment ESADE Mobbing and Sexual Harassment Protocol Protocol for prevention and action in situations of mobbing and sexual harassment This protocol is intended to inform all members of staff of the action to

More information

Is Leisure Theory Needed For Leisure Studies?

Is Leisure Theory Needed For Leisure Studies? Journal of Leisure Research Copyright 2000 2000, Vol. 32, No. 1, pp. 138-142 National Recreation and Park Association Is Leisure Theory Needed For Leisure Studies? KEYWORDS: Mark S. Searle College of Human

More information

Increasing Happiness in the Workplace

Increasing Happiness in the Workplace The Kabod Volume 3 Issue 3 Summer 2017 Article 3 January 2017 Increasing Happiness in the Workplace Sadie Davis Liberty University, sjdavis5@liberty.edu Follow this and additional works at: http://digitalcommons.liberty.edu/kabod

More information

The Effects of Gender Role on Perceived Job Stress

The Effects of Gender Role on Perceived Job Stress The Effects of Gender Role on Perceived Job Stress Yu-Chi Wu, Institute of Business and Management, National University of Kaohsiung, Taiwan Keng-Yu Shih, Institute of Business and Management, National

More information

Chapter 4 Research Methodology

Chapter 4 Research Methodology Chapter 4 Research Methodology 137 RESEARCH METHODOLOGY Research Gap Having done a thorough literature review on gender diversity practices in IT organisations, it has been observed that there exists a

More information

Thinking Like a Researcher

Thinking Like a Researcher 3-1 Thinking Like a Researcher 3-3 Learning Objectives Understand... The terminology used by professional researchers employing scientific thinking. What you need to formulate a solid research hypothesis.

More information

Influence of Psychological Ownership on Psychological. Contract Breach

Influence of Psychological Ownership on Psychological. Contract Breach The International Journal of Indian Psychology ISSN 2348-5396 (e) ISSN: 2349-3429 (p) Volume 3, Issue 2, No.7, DIP: 18.01.129/20160302 ISBN: 978-1-329-92551-9 http://www.ijip.in January - March, 2016 ABSTRACT

More information

MHR Chapter 5. Motivation: The forces within a person that affect his or her direction, intensity and persistence of voluntary behaviour

MHR Chapter 5. Motivation: The forces within a person that affect his or her direction, intensity and persistence of voluntary behaviour MHR Chapter 5 Motivation: The forces within a person that affect his or her direction, intensity and persistence of voluntary behaviour Employee Engagement: Individual s emotional and cognitive motivation,

More information

PROBLEMATIC USE OF (ILLEGAL) DRUGS

PROBLEMATIC USE OF (ILLEGAL) DRUGS PROBLEMATIC USE OF (ILLEGAL) DRUGS A STUDY OF THE OPERATIONALISATION OF THE CONCEPT IN A LEGAL CONTEXT SUMMARY 1. Introduction The notion of problematic drug use has been adopted in Belgian legislation

More information

Nurse identity salience: Antecedents and career consequences

Nurse identity salience: Antecedents and career consequences Nurse identity salience: Antecedents and career consequences Dr Leisa D. Sargent Department of Management University of Melbourne, Melbourne, Australia Email: lsargent@unimelb.edu.au Belinda C. Allen Department

More information

Introduction...2 A Note About Data Privacy...3

Introduction...2 A Note About Data Privacy...3 Introduction........2 A Note About Data Privacy......3 Indexes Overall Satisfaction......4 Recommend Employment at the University...5 Accept Position at the University Again....6 Satisfaction with Work......7

More information

CHAPTER III RESEARCH METHODOLOGY

CHAPTER III RESEARCH METHODOLOGY CHAPTER III RESEARCH METHODOLOGY In this chapter, the researcher will elaborate the methodology of the measurements. This chapter emphasize about the research methodology, data source, population and sampling,

More information

What are the Relationships Between Transformational Leadership and Organizational Citizenship Behavior? An Empirical Study

What are the Relationships Between Transformational Leadership and Organizational Citizenship Behavior? An Empirical Study 2012 International Conference on Economics, Business Innovation IPEDR vol.38 (2012) (2012) IACSIT Press, Singapore What are the Relationships Between Transformational Leadership and Organizational Citizenship

More information

KCP learning. factsheet 44: mapp validity. Face and content validity. Concurrent and predictive validity. Cabin staff

KCP learning. factsheet 44: mapp validity. Face and content validity. Concurrent and predictive validity. Cabin staff mapp validity Face and content validity Careful design and qualitative screening of the questionnaire items in the development of MAPP has served to maximise both the face validity and the content validity

More information

A Cross-cultural Analysis of the Structure of Subjective Well-Being

A Cross-cultural Analysis of the Structure of Subjective Well-Being 1 A Cross-cultural Analysis of the Structure of Subjective Well-Being William A. Stock Morris A. Okun Arizona State University, USA and Juana Gomez Benito University of Barcelona, Spain In order for investigations

More information

THE INTEGRITY PROFILING SYSTEM

THE INTEGRITY PROFILING SYSTEM THE INTEGRITY PROFILING SYSTEM The Integrity Profiling System which Soft Skills has produced is the result of a world first research into leadership and integrity in Australia. Where we established what

More information

McGraw-Hill/Irwin Copyright 2013 by The McGraw-Hill Companies, Inc. All rights reserved.

McGraw-Hill/Irwin Copyright 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Workplace Emotions, Attitudes, and Stress McGraw-Hill/Irwin Copyright 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Emotions and Stress at JetBlue Former JetBlue employee Steven Slater (shown

More information

(CORRELATIONAL DESIGN AND COMPARATIVE DESIGN)

(CORRELATIONAL DESIGN AND COMPARATIVE DESIGN) UNIT 4 OTHER DESIGNS (CORRELATIONAL DESIGN AND COMPARATIVE DESIGN) Quasi Experimental Design Structure 4.0 Introduction 4.1 Objectives 4.2 Definition of Correlational Research Design 4.3 Types of Correlational

More information

Promoting Research Integrity. Show Me the Data! Scientific Approaches to Strengthening Research Integrity in Nutrition and Energetics

Promoting Research Integrity. Show Me the Data! Scientific Approaches to Strengthening Research Integrity in Nutrition and Energetics Promoting Research Integrity Show Me the Data! Scientific Approaches to Strengthening Research Integrity in Nutrition and Energetics Conference convened by the UAB Nutrition Obesity Research Center New

More information

The Influence of Health and Beauty Perception on Medical Tourism Intentions: A Learning Lesson from Korea for Hong Kong

The Influence of Health and Beauty Perception on Medical Tourism Intentions: A Learning Lesson from Korea for Hong Kong The Influence of Health and Beauty Perception on Medical Tourism Intentions: A Learning Lesson from Korea for Hong Kong Changmi Lee The Incubating Professional & Creative Tourism Player for Grobal, Jeju

More information

Sultan Ghaleb Aldaihani, Shaima Essa Alansari. Kuwait University, Kiefan, Kuwait

Sultan Ghaleb Aldaihani, Shaima Essa Alansari. Kuwait University, Kiefan, Kuwait US-China Education Review B, June 2016, Vol. 6, No. 6, 350-361 doi: 10.17265/2161-6248/2016.06.002 D DAVID PUBLISHING Teacher Perspective on the Reality of Organizational Justice for Public Schools in

More information

Asking and answering research questions. What s it about?

Asking and answering research questions. What s it about? 2 Asking and answering research questions What s it about? (Social Psychology pp. 24 54) Social psychologists strive to reach general conclusions by developing scientific theories about why people behave

More information

Procedia - Social and Behavioral Sciences 159 ( 2014 ) WCPCG 2014

Procedia - Social and Behavioral Sciences 159 ( 2014 ) WCPCG 2014 Available online at www.sciencedirect.com ScienceDirect Procedia - Social and Behavioral Sciences 159 ( 2014 ) 365 369 WCPCG 2014 The Full Mediator Role of Job Satisfaction in Relationship between Job

More information

A study of association between demographic factor income and emotional intelligence

A study of association between demographic factor income and emotional intelligence EUROPEAN ACADEMIC RESEARCH Vol. V, Issue 1/ April 2017 ISSN 2286-4822 www.euacademic.org Impact Factor: 3.4546 (UIF) DRJI Value: 5.9 (B+) A study of association between demographic factor income and emotional

More information

CHAPTER VI RESEARCH METHODOLOGY

CHAPTER VI RESEARCH METHODOLOGY CHAPTER VI RESEARCH METHODOLOGY 6.1 Research Design Research is an organized, systematic, data based, critical, objective, scientific inquiry or investigation into a specific problem, undertaken with the

More information

Understanding Psychological Distress, Job Satisfaction and Academic Performance in College Students

Understanding Psychological Distress, Job Satisfaction and Academic Performance in College Students Understanding Psychological Distress, Job Satisfaction and Academic Performance in College Students Amelia Do Abstract As the emphasis on higher education continues to be an increasing focus, the number

More information

COMPARATIVE STUDY OF JOB SATISFACTION OF PROFESSIONAL COLLEGE AND ACADEMIC COLLEGE TEACHERS OF SANT GADGE BABA AMRAVATI UNIVERSITY

COMPARATIVE STUDY OF JOB SATISFACTION OF PROFESSIONAL COLLEGE AND ACADEMIC COLLEGE TEACHERS OF SANT GADGE BABA AMRAVATI UNIVERSITY COMPARATIVE STUDY OF JOB SATISFACTION OF PROFESSIONAL COLLEGE AND ACADEMIC COLLEGE TEACHERS OF SANT GADGE BABA AMRAVATI UNIVERSITY Junghare Gaurav Prabhakarrao* *Scholar, S.G.B., Amravati University, Amravati

More information

Research on Software Continuous Usage Based on Expectation-confirmation Theory

Research on Software Continuous Usage Based on Expectation-confirmation Theory Research on Software Continuous Usage Based on Expectation-confirmation Theory Daqing Zheng 1, Jincheng Wang 1, Jia Wang 2 (1. School of Information Management & Engineering, Shanghai University of Finance

More information

Motivation CHAPTER FIFTEEN INTRODUCTION DETAILED LECTURE OUTLINE

Motivation CHAPTER FIFTEEN INTRODUCTION DETAILED LECTURE OUTLINE CHAPTER FIFTEEN Motivation INTRODUCTION Many of us have unrealized abilities. Some of us could run marathons, others could write novels, and still others could get straight A s in management classes. But

More information

PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries

PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries Running head: PHASE I OCDA RESULTS PHASE 1 OCDA Scale Results: Psychometric Assessment and Descriptive Statistics for Partner Libraries Paul J. Hanges, Juliet Aiken, Xiafang Chen & Hali Chambers University

More information

PLANNING THE RESEARCH PROJECT

PLANNING THE RESEARCH PROJECT Van Der Velde / Guide to Business Research Methods First Proof 6.11.2003 4:53pm page 1 Part I PLANNING THE RESEARCH PROJECT Van Der Velde / Guide to Business Research Methods First Proof 6.11.2003 4:53pm

More information

Effect of Teachers Own Perception of Their Profession on Job Satisfaction and Performance in the Private Primary Schools in Yei Town, South Sudan

Effect of Teachers Own Perception of Their Profession on Job Satisfaction and Performance in the Private Primary Schools in Yei Town, South Sudan June 2017 IRA-International Journal of Education & Multidisciplinary Studies ISSN 2455 2526; Vol.07, Issue 03 (2017) Pg. no. 235-239 Institute of Research Advances http://research-advances.org/index.php/ijems

More information

Author's response to reviews

Author's response to reviews Author's response to reviews Title: Effect of a multidisciplinary stress treatment programme on the return to work rate for persons with work-related stress. A non-randomized controlled study from a stress

More information

The Effect of Coaching Practices on Psychological Contract Fulfillment of Student-Athletes

The Effect of Coaching Practices on Psychological Contract Fulfillment of Student-Athletes DOI: 10.1515/pcssr-2016-0016 The Effect of Coaching Practices on Psychological Contract Fulfillment of Student-Athletes Authors contribution: A) conception and design of the study B) acquisition of data

More information

Stress Resiliency in the Workplace. Learning Objectives. Agenda. Laura Hambley, Ph.D. Organizational Psychologist

Stress Resiliency in the Workplace. Learning Objectives. Agenda. Laura Hambley, Ph.D. Organizational Psychologist Stress Resiliency in the Workplace Laura Hambley, Ph.D. Organizational Psychologist May 10, 2007 1 Learning Objectives Understand the Stress Response Understand more about the causes and impacts of stress

More information

Master's Theses and Graduate Research

Master's Theses and Graduate Research San Jose State University SJSU ScholarWorks Master's Theses Master's Theses and Graduate Research Summer 2014 Perceived Underemployment Among The Foreign- Born: Its Outcomes And The Moderating Role Of

More information

The relationship between job satisfaction, perceived organizational support and organizational cynicism of ÖYP research assistants

The relationship between job satisfaction, perceived organizational support and organizational cynicism of ÖYP research assistants Available Online at http://iassr.org/journal 2015 (c) EJRE published by International Association of Social Science Research - IASSR ISSN: 2147-6284 European Journal of Research on Education, 2015, 3(2),

More information

March 2010, 15 male adolescents between the ages of 18 and 22 were placed in the unit for treatment or PIJ-prolongation advice. The latter unit has

March 2010, 15 male adolescents between the ages of 18 and 22 were placed in the unit for treatment or PIJ-prolongation advice. The latter unit has Weeland, J., Mulders, L.T.E., Wied, M. de, & Brugman, D. Process evaluation study of observation units in Teylingereind [Procesevaluatie Observatieafdelingen Teylingereind]. Universiteit Utrecht: Vakgroep

More information

Personality Traits Effects on Job Satisfaction: The Role of Goal Commitment

Personality Traits Effects on Job Satisfaction: The Role of Goal Commitment Marshall University Marshall Digital Scholar Management Faculty Research Management, Marketing and MIS Fall 11-14-2009 Personality Traits Effects on Job Satisfaction: The Role of Goal Commitment Wai Kwan

More information

Ethical leader behavior and leader effectiveness: the role of prototypicality and trust Kalshoven, K.; den Hartog, D.N.

Ethical leader behavior and leader effectiveness: the role of prototypicality and trust Kalshoven, K.; den Hartog, D.N. UvA-DARE (Digital Academic Repository) Ethical leader behavior and leader effectiveness: the role of prototypicality and trust Kalshoven, K.; den Hartog, D.N. Published in: International Journal of Leadership

More information

10/11/2012. Important terms in research, development of objectives and hypothesis. DCE3002 Research Methodology. The research process

10/11/2012. Important terms in research, development of objectives and hypothesis. DCE3002 Research Methodology. The research process Important terms in research, development of objectives and hypothesis DCE3002 Research Methodology The research process 1 How Research Objective is formulated Common Research Problem: Lack of Research

More information

An International Study of the Reliability and Validity of Leadership/Impact (L/I)

An International Study of the Reliability and Validity of Leadership/Impact (L/I) An International Study of the Reliability and Validity of Leadership/Impact (L/I) Janet L. Szumal, Ph.D. Human Synergistics/Center for Applied Research, Inc. Contents Introduction...3 Overview of L/I...5

More information

New Instruments for Evaluating Emotional Intelligence in Children and Adolescents

New Instruments for Evaluating Emotional Intelligence in Children and Adolescents New Instruments for Evaluating Emotional Intelligence in Children and Adolescents New Instruments for Evaluating Emotional Intelligence in Children and Adolescents Pablo Fernández Berrocal and the Emotion

More information

Scenario Based Training (SBT): Creating a Mentally Healthy Workplace Training

Scenario Based Training (SBT): Creating a Mentally Healthy Workplace Training EVALUATION REPORT Scenario Based Training (SBT): Creating a Mentally Healthy Workplace Training May 2017 Report Number: 5 Report Scope: This report provides NHS Employers with a summary of all the evaluation

More information

The Relationship Between Psychological Empowerment and Organizational Citizenship Behavior in the Employees With Bank Melli in Golestan Province

The Relationship Between Psychological Empowerment and Organizational Citizenship Behavior in the Employees With Bank Melli in Golestan Province International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 69-74, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Relationship Between Psychological Empowerment

More information

Chapter 2: Research Methods in I/O Psychology Research a formal process by which knowledge is produced and understood Generalizability the extent to

Chapter 2: Research Methods in I/O Psychology Research a formal process by which knowledge is produced and understood Generalizability the extent to Chapter 2: Research Methods in I/O Psychology Research a formal process by which knowledge is produced and understood Generalizability the extent to which conclusions drawn from one research study spread

More information

Introduction ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S. PowerPoint Presentation by Charlie Cook

Introduction ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S. PowerPoint Presentation by Charlie Cook Introduction 2005 Prentice Hall Inc. All rights reserved. ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S E L E V E N T H E D I T I O N W W W. P R E N H A L L. C O M / R O B B I N S PowerPoint Presentation

More information

Definition of Scientific Research RESEARCH METHODOLOGY CHAPTER 2 SCIENTIFIC INVESTIGATION. The Hallmarks of Scientific Research

Definition of Scientific Research RESEARCH METHODOLOGY CHAPTER 2 SCIENTIFIC INVESTIGATION. The Hallmarks of Scientific Research Definition of Scientific Research RESEARCH METHODOLOGY CHAPTER 2 SCIENTIFIC INVESTIGATION Assist. Prof. Dr. Özge Özgen Dokuz Eylül University, Faculty of Business, Department of International Business

More information

MODULE 5 Motivation Definition of Motivation Work Motivation Work Motivation Sources of Motivation

MODULE 5 Motivation Definition of Motivation Work Motivation Work Motivation Sources of Motivation MODULE 5 Motivation Definition of Motivation The psychological meaning of motivation It is the internal mental state of a person which relates to the initiation, direction, persistence, intensity, and

More information

Occupational Burnout and the Causes, Predisposing Factors, Consequences, and Prevention Strategies

Occupational Burnout and the Causes, Predisposing Factors, Consequences, and Prevention Strategies Parkland College A with Honors Projects Honors Program 2015 Occupational Burnout and the Causes, Predisposing Factors, Consequences, and Prevention Strategies Kelsey D. Howard Parkland College Recommended

More information

Job Choice and Post Decision Dissonance1

Job Choice and Post Decision Dissonance1 ORGANIZATIONAL BEHAVIOR AND HUMAN PERFORMANCE 13, 133-145 (1975) Job Choice and Post Decision Dissonance1 EDWARD E. LAWLER III University of Michigan WALTER J. KULECK, JR. University of Michigan JOHN GRANT

More information

Ammar Hussein Department of human resource management higher institute of business administration Damascus Syria

Ammar Hussein Department of human resource management higher institute of business administration Damascus Syria Examining the Mediating Role of Critical Psychological States between Job Characteristics and Job Satisfaction among Employees in the General Media Sector in Syria Ammar Hussein Department of human resource

More information

THEORY OF CHANGE FOR FUNDERS

THEORY OF CHANGE FOR FUNDERS THEORY OF CHANGE FOR FUNDERS Planning to make a difference Dawn Plimmer and Angela Kail December 2014 CONTENTS Contents... 2 Introduction... 3 What is a theory of change for funders?... 3 This report...

More information

The influence of (in)congruence of communicator expertise and trustworthiness on acceptance of CCS technologies

The influence of (in)congruence of communicator expertise and trustworthiness on acceptance of CCS technologies The influence of (in)congruence of communicator expertise and trustworthiness on acceptance of CCS technologies Emma ter Mors 1,2, Mieneke Weenig 1, Naomi Ellemers 1, Dancker Daamen 1 1 Leiden University,

More information

ABSTRACT. and many chance for customer to switch easily. Now days many bank offer a lot of attractive

ABSTRACT. and many chance for customer to switch easily. Now days many bank offer a lot of attractive ABSTRACT In a rapid development of banking industry and high competition, a bank should know the way to maintain the loyalty of the customers. In Indonesia, there are many banks grow up and many chance

More information

Quantitative Approaches to ERRE

Quantitative Approaches to ERRE Quantitative Approaches to ERRE Celia B. Fisher Marie Ward Doty University Chair Director Center for Ethics Education Professor Psychology Fisher@Fordham.edu Fisher, C. B. True, G., Alexander, L., & Fried,

More information

HIV /Aids and Chronic Life Threatening Disease Policy

HIV /Aids and Chronic Life Threatening Disease Policy HIV /Aids and Chronic Life Threatening Disease Policy for Eqstra Holdings Limited 1 of 12 1 Mission Statement Eqstra Holdings Limited will endeavour to limit the economic and social consequences to Eqstra

More information

Burnout in Relation to Gender, Educational Attainment, and Experience among Malaysian ELT Practitioners

Burnout in Relation to Gender, Educational Attainment, and Experience among Malaysian ELT Practitioners Burnout in Relation to Gender, Educational Attainment, and Experience among Malaysian ELT Practitioners Jayakaran Mukundan, Faculty of Educational Studies, Universiti Putra Malaysia Koroush Khandehroo,

More information

WORKPLACE FRIENDSHIPS: ORIGINS AND CONSEQUENCES FOR MANAGERIAL EFFECTIVENESS

WORKPLACE FRIENDSHIPS: ORIGINS AND CONSEQUENCES FOR MANAGERIAL EFFECTIVENESS WORKPLACE FRIENDSHIPS: ORIGINS AND CONSEQUENCES FOR MANAGERIAL EFFECTIVENESS HILLA DOTAN Recanati Graduate School of Business Administration Tel-Aviv University Ramat Aviv, Tel-Aviv 69978, Israel ABSTRACT

More information

Understanding of Sexual Harassment at the Workplace

Understanding of Sexual Harassment at the Workplace Understanding of Sexual Harassment at the Workplace Anis Farahwahida Mohd Karim a,b,*, Noraida Endut a a Centre for Research on Women and Gender (KANITA) Universiti Sains Malaysia (USM), Penang b School

More information

Affective Relationship Commitment in Industrial Customer-Supplier Relations: A Psychological Contract Approach

Affective Relationship Commitment in Industrial Customer-Supplier Relations: A Psychological Contract Approach Affective Relationship Commitment in Industrial Customer-Supplier Relations: A Psychological Contract Approach ABSTRACT Based on social exchange theory, a vast body of research has applied trust-commitment

More information

Service-Learning Student Evaluation Annual Report

Service-Learning Student Evaluation Annual Report Service-Learning Student Evaluation Annual Report 2013-2014 The Carlson Leadership & Public Service Center develops servicelearning, community-based participatory research, and service opportunities for

More information

What Affects the Way Individuals Cope with Stress?

What Affects the Way Individuals Cope with Stress? LP 8D hardiness 1 What Affects the Way Individuals Cope with Stress? Hardiness (Commitment, Control and Challenge) Optimism versus pessimism (see chapter 3) Coping options o Change environments o Change

More information

Quality Assessment Criteria in Conference Interpreting from the Perspective of Loyalty Principle Ma Dan

Quality Assessment Criteria in Conference Interpreting from the Perspective of Loyalty Principle Ma Dan 2017 2nd International Conference on Humanities Science, Management and Education Technology (HSMET 2017) ISBN: 978-1-60595-494-3 Quality Assessment Criteria in Conference Interpreting from the Perspective

More information

The Moderating Effect of Organizational Citizenship Behavior on Organizational Justice and Counterproductive Work Behavior

The Moderating Effect of Organizational Citizenship Behavior on Organizational Justice and Counterproductive Work Behavior Volume 1 Issue 1 (Jan Mar, 2013) ISSN: 2320-9038 www.gjbss.org G.J. B. S. S Volume 1 Issue 1 2013 Editor Jayan, C Manikandan K The Moderating Effect of Organizational Citizenship Behavior on Organizational

More information

Presentation by Director, Independent Evaluation Office, Mr. Indran Naidoo, 3 September 2015

Presentation by Director, Independent Evaluation Office, Mr. Indran Naidoo, 3 September 2015 Presentation by Director, Independent Evaluation Office, Mr. Indran Naidoo, 3 September 2015 EVALUATION OF UNDP CONTRIBUTION TO GENDER EQUALITY & WOMEN S EMPOWERMENT (GEWE) Distinguished members of the

More information

International Journal of Management (IJM), ISSN (Print), ISSN (Online), Volume 2, Issue 2, May- July (2011), pp.

International Journal of Management (IJM), ISSN (Print), ISSN (Online), Volume 2, Issue 2, May- July (2011), pp. International Journal of Management (IJM) ISSN 0976 6502(Print), ISSN 0976 6510(Online) Volume IAEME, http://www.iaeme.com/ijm.html I J M International Journal of Management (IJM), ISSN 0976 6502(Print),

More information

THEORETICAL FRAMEWORK. Noor Hazlina Ahmad, PhD School of Management 6 th January th PhD Colloquium School of Management

THEORETICAL FRAMEWORK. Noor Hazlina Ahmad, PhD School of Management 6 th January th PhD Colloquium School of Management THEORETICAL FRAMEWORK Noor Hazlina Ahmad, PhD School of Management 6 th January 2014 30 th PhD Colloquium School of Management Tara Brabazon (2010) gives her top ten tips for doctoral failure Tips no 3:

More information

THEORETICAL ASSUMPTIONS AND PSYCHOMETRIC CHARACTERISTICS OF THE SENSE OF PERSONAL CONTROL AT WORK QUESTIONNAIRE

THEORETICAL ASSUMPTIONS AND PSYCHOMETRIC CHARACTERISTICS OF THE SENSE OF PERSONAL CONTROL AT WORK QUESTIONNAIRE International Journal of Occupational Medicine and Environmental Health, Vol. 5, No., 29 36, 2002 THEORETICAL ASSUMPTIONS AND PSYCHOMETRIC CHARACTERISTICS OF THE SENSE OF PERSONAL CONTROL AT WORK QUESTIONNAIRE

More information

Effects of Cultural Adjustment on Academic Achievement of International Students

Effects of Cultural Adjustment on Academic Achievement of International Students Journal of Elementary Education Vol.22, No. 2 pp. 95-103 Effects of Cultural Adjustment on Academic Achievement of International Students Maliha Nasir* Abstract This study was an attempt to find out how

More information

An Empirical Study of the Roles of Affective Variables in User Adoption of Search Engines

An Empirical Study of the Roles of Affective Variables in User Adoption of Search Engines An Empirical Study of the Roles of Affective Variables in User Adoption of Search Engines ABSTRACT Heshan Sun Syracuse University hesun@syr.edu The current study is built upon prior research and is an

More information

Legendary Service: The Key Is to Care

Legendary Service: The Key Is to Care Legendary Service: The Key Is to Care Kathy Riley Cuff Senior Consulting Partner The Ken Blanchard Companies Legal Notice: These slides are being provided to support your participation in the online seminar

More information

Reflect on the Types of Organizational Structures. Hierarch of Needs Abraham Maslow (1970) Hierarchy of Needs

Reflect on the Types of Organizational Structures. Hierarch of Needs Abraham Maslow (1970) Hierarchy of Needs Reflect on the Types of Organizational Structures 1 Hierarch of Needs Abraham Maslow (1970) Self- Actualization or Self- Fulfillment Esteem Belonging, Love, and Social Activities Safety and Security Psychological

More information