Security. This lesson contains information about what to do in the case of hostile behavior, violence, weapons, bombs, and terrorist threats.

Transcription

1 This lesson contains information about what to do in the case of hostile behavior, violence, weapons, bombs, and terrorist threats. Security 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

2 What to Do in the Case of Hostile Behavior, Violence, and Weapons 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

3 Learning Check Page Placeholder Alicia Bond is in the middle of a child custody dispute with her ex-husband, Jamal, who has shown up at the reception desk, demanding to see her. When the receptionist is unable to locate Alicia by phone, Jamal becomes verbally abusive. The receptionist is scared by his aggressive behavior, but she doesn t feel that she is in danger. What should the receptionist do? Click all that apply and then click Submit. A. Speak calmly, and try to get Jamal to settle down. B. Lie to Jamal and tell him that Alicia is on business travel this week. C. Speak to Alicia s supervisor. D. Interrupt Jamal and tell him to come back when he can behave respectfully. E. Leave if she begins to feel endangered.

4 Hostile Behavior, Violence, and Weapons Best Practices Your personal safety Damage, loss, or theft Click the tabs on the left to learn more about what to do in the case of hostile behavior, violence, and weapons. Hostile or threatening behavior If a person has a weapon

5 Hostile Behavior, Violence, and Weapons Best Practices Your personal safety Damage, loss, or theft Hostile or threatening behavior If a person has a weapon Your personal safety comes first! Wear your ID badge. Be aware of unbadged strangers in your area and try to identify them. If you receive a threatening or unsettling phone call, or if a situation appears unsafe, notify your supervisor. If confronted with a threatening or unsettling situation, leave the area and report the problem to building security. Do not try to handle an unsafe situation yourself. Get help from others or call building security. Whenever you leave your area, tell coworkers of your whereabouts. If you see a safety hazard, fix it if you re trained to do so, or notify your supervisor.

6 Hostile Behavior, Violence, and Weapons Best Practices Your personal safety Damage, loss, or theft Hostile or threatening behavior If a person has a weapon To minimize damage, loss, or theft: Keep locked lobby doors closed. Be aware of your belongings and store them in secure locked areas. Be aware of coworkers belongings and encourage them to lock up valuables. Tell coworkers when you leave your area where you are going and when you ll be back. Be aware of suspicious people in your work area. Notify your supervisor immediately if you find evidence of damage, loss, or theft of property.

7 Hostile Behavior, Violence, and Weapons Best Practices Your personal safety Damage, loss, or theft Hostile or threatening behavior If a person has a weapon In the case of hostile or threatening behavior: If you feel in danger, leave the area and get help. Do not react harshly, raise your voice, or show anger or fear; speak in a calm, clear, firm voice; be assertive (but not aggressive). Do not interrupt, argue, call names, lie, or give incorrect information. Do not take things personally. Keep contact as brief as possible. Don t be drawn into a confrontation. Tell your supervisor. Limit your body, arm, and hand movements. Assist a coworker in this situation by calling them away via phone or pager to diffuse a tense situation.

8 Hostile Behavior, Violence, and Weapons Best Practices Your personal safety Damage, loss, or theft Hostile or threatening behavior If a person has a weapon If a person has a weapon: Go into the nearest room, out of sight of the shooter. Lock doors. Stay away from windows, and pull shades. Hide in a far corner or under a desk. Keep still. Be silent and listen. Only if safety permits: Call 911 or Warn others quietly by texting or by phone.

9 Key Learnings 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

10 Learning Check Page Placeholder A former employee has entered the building and has begun making threats against SF PUC. Leon Vasquez, at the front desk, tries to calm the woman down. She says she has a gun in her pocket and threatens to use it if someone doesn t call her former manager. Drag Leon s actions into the right order and then click Submit. Leon calls 911. Leon leaves the area and seeks cover. Leon closes doors behind him and alerts the others to do the same. Leon warns others in the area. Leon stays in the protected area.

11 Summary 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

12 What to Do in the Case of Bombs and Terrorist Threats 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

13 Learning Check Page Placeholder Marie Primeau receives a phoned bomb threat for 1155 Market Street, and she writes down as much information as she can from the caller, such as the time that the bomb will explode, the location of the bomb, the appearance of the bomb, and so on. What should she do with the information? Drag the best answer into the box and then click Submit. Pull the fire alarm. Notify her immediate coworkers. Report the information to her supervisor or another person in authority.

14 Bomb and Terrorist Threat Best Practices Bomb or threat specifics Suspicious packages Caller s characteristics Background noises Click the tabs on the left to learn more about what to take note of if you get a phone call about a bomb or terrorist threat. Keep in mind that any details that you collect will help officials in their search for the person who called. Once you write down all of the details of the phone call that you can, report the information to your supervisor or another person in authority.

15 Bomb and Terrorist Threat Best Practices Bomb or threat specifics Suspicious packages Caller s characteristics Background noises Keep the caller on the phone long enough to write down as many specifics about the bomb or terrorist threat as you can: Define the threat. When will the threat take place? Where is it? What does the device look like? What is your name and address? Time of call. Duration of call. Other statements made by the caller.

16 Bomb or threat specifics Suspicious packages Caller s characteristics Background noises If the threat is accompanied by a suspicious package, pull the alarm for immediate evacuation, call 911 or 9-911, and wait outside to provide information to law enforcement about the package and the threat. If there is a threat with no suspicious package, report the threat to a supervisor or other person in authority and let him or her determine the gravity of the threat. Suspicious letters or packages might include: Parcels marked personal or confidential. Parcels with poorly typed or handwritten address or with no return address. Parcels with an incorrect title for the recipient. Excessive or unevenly weighted parcels. Parcels with a lot of excessive postage. Oil-stained wrapping. Report the package to a supervisor or another person in authority, or call 911.

17 Bomb and Terrorist Threat Best Practices Bomb or threat specifics Suspicious packages Caller s characteristics Background noises Write down as many of the caller s characteristics as you can, such as: Age Gender Ethnic background or accent Whom they might remind you of Caller s voice characteristics, such as a lisp, raspy, giggly, loud, high pitched, and so on Caller s language, such as educated, obscene, well spoken, and so on Other

18 Bomb and Terrorist Threat Best Practices Bomb or threat specifics Suspicious packages Caller s characteristics Background noises Write down background noises: Silence Phone booth Ports/boats Music Airplane Traffic (buses, cars, and so on) Public address system Railroad/BART Factory/office machines Sounded like a long distance or local call Other

19 Key Learnings 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

20 Learning Check Page Placeholder Angelina Flood hangs up with a caller who claims that she plans to release a chemical nerve agent at UN Plaza during the lunch hour. She asked all the right questions about the event, such as when, where, and how. But when Angelina reports to her supervisor, she realizes that she s having a hard time answering his other questions about the call. What other things should she have taken note of? Check all that apply and then click Submit. A. Caller s age, gender, and accent B. Caller s voice characteristics C. Caller s language D. Background noises

21 Summary 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

22 Assessment 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

23 Learning Check Page Placeholder Lupe Wilson owes her manager an important report first thing tomorrow morning. When she hears the fire alarm, she is frustrated because she needs every minute to make her deadline. She keeps working, assuming that it s a false alarm. Her Floor Warden stops by and instructs her to evacuate. Lupe evacuates and waits with her coworkers at UN Plaza. Not seeing any evidence of an emergency, and hearing a coworker say that he heard a rumor that they could re-enter the building, Lupe decides to re-enter the building. She returns to her desk and resumes working on her report. Should Lupe have re-entered the building? Click the best answer and then click Submit. A. Yes B. No

24 Learning Check Page Placeholder Rick Ledger feels the building start to shake. He has lived in California for 15 years, and he has experienced many small earthquakes. This quake seems like another small one, so Rick decides to keep working. What does Rick risk by staying at his desk? Click the best answer and then click Submit. A. Nothing. He can tell right away that this earthquake is not the big one. B. Nothing. If it gets worse, he can duck under his desk when necessary. C. He risks his safety. The earthquake could get worse fast, and he could be injured before he has the chance to duck under his desk.

25 Learning Check Page Placeholder Lately, Hiroshi Toyama had been hearing a crackling noise in the break room. He looked around briefly but couldn t find the source. A few days later, he heard a loud cracking noise (which he later learned was the unused toaster oven s frayed cord sparking). He ran into the kitchen and observed that a pile of paper napkins, stored near the toaster oven, was on fire. What should the employees have done to prevent this fire? Click all that apply. A. Nothing. The toaster oven was getting old. B. Examine cords to look for fraying. C. Store paper and other combustibles in a metal cabinet. D. Don t use extension cords for permanent electrical connection.

26 Learning Check Page Placeholder Hiroshi remembers that the phrase PASS, which stands for the steps for using a fire extinguisher, but he can t recall what it stands for. Choose the correct series of steps and click Submit. A. Pull the pin; Alert others; Squeeze the trigger; Stand back B. Push the pin; Aim the nozzle; Stand back; Squeeze the trigger C. Pull the pin; Aim the nozzle; Squeeze the trigger; Sweep the extinguisher D. Pull the pin; Aim the nozzle; Sweep the extinguisher; Squeeze the trigger

27 Learning Check Page Placeholder Hugo Meade finds a burning container in the hallway. He s not sure what is in the container, but it s a small contained fire, and he knows how to use the fire extinguisher. Should he use the fire extinguisher to put the fire out? Click the best answer and then click Submit. A. Yes B. No

28 Learning Check Page Placeholder Aadya Sood works next to Jane. Jane has been complaining of a headache all afternoon, and she has become increasingly agitated. Suddenly, Jane stands up to go to the printer and collapses, saying that she feels dizzy and light-headed. Aadya takes a quick look at the area to make sure it s safe and then goes to help Jane. What should Aadya do first? Click the best option, and then click Submit. A. Call 911. B. Perform AED. C. Decide if Jane needs medical attention. D. Perform CPR.

29 Learning Check Page Placeholder Jamison Lu is at the front desk when a drunk person approaches. Jamison s instinct is that the person is not rational and perhaps dangerous. What should Jamison s initial action be? Click the best answer and then click Submit. A. Call 911. B. Call Security for assistance, and notify a supervisor immediately. C. Calmly ask the person to leave while dialing a supervisor.

30 Learning Check Page Placeholder Nico Benson just received a call from a person claiming to have planted a bomb at UN Plaza. Nico remembers that he is supposed to take detailed notes about the caller s characteristics and background noises. What is he forgetting? Type your answer in the box and then click Submit. He s forgetting that he needs to also take notes on the details about the.

31 Congratulations! You ve successfully completed the Employee Emergency Action Plan course. Placeholder image 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment

32 For More Information For more information, please refer to the following resources: For the Emergency Action Plan, the Fire Prevention Plan, videos, and training materials, go to: For First Aid and CPR training, contact the Health and Safety Program. For Disaster Service Worker training and Personal Preparedness training, go to Human Resource Services. For evacuation procedures, Floor Warden names, and assembly areas for your building, download the attachments for your building by clicking the Attachments button. 9/14/2014 Introduction Evacuation Natural Disasters Security Assessment