"#$%&'()*! +)$&,,(*&)-&!
|
|
- Bruce Cannon
- 5 years ago
- Views:
Transcription
1 You Can t Lie to Me Tune up your BS Barometer and never be lied to again Chris Ulrich Over 80% of lies will go undetected 9 out of 10 people who apply for a job overemphasize their positive traits and Adults lie in1 out of 5 social situations The 3 Step Process: Gathering Intelligence Notes: Step 1: Baselining Step 2: STOP on a Hot Spot Step 3: Go to a Powerful Question YOU CAN T LIE TO ME YOU CAN T LIE TO ME Inattentive Blindness Powerful liars vs. Regular Liars Rapport Stakeout-Wiretap-Interrogation Tune up your BS Barometer and never be lied to again your BS Barometer and never be lied to again Teeter Totters "#$%&'()* +)$&,,(*&)-& "#$"#$%&' "#$"#$%&' "#$%&'()*+('',%-./)0)10)/ 2%-0%&3#4)%4')+5%644'7 &%89%:%;)8)<456*(=)6:%-0 05)(84%*(0(;)086(0* Convince >/-'0*'()3%-0%&?*%1(6' Not *(0-60(%.* A0)43CD6*)'(.(., A0)4ECA@FB%.6GH%0A4%0I A0)4?CJF0%64%+)8&-' K-)*0(%. >;%(/:)(.,6<(./8)6/)8 Backsliders L.600).0(%.6':'(./.)** B%+)8&-''(68*;8*MN),-'68 '(68* Micro-expressions: and the 7 Universal emotions. (happiness, sadness, fear, surprise, anger, contempt and disgust) Leakage and1/15th of a second Leaked Anger "#$%&'()*+('',%-./)0)10)/ Leaked Contempt (moral superiority) 2%-0%&3#4)%4')+5%644'7 Leaked Disgust Leaked Happiness: Duping Delight &%89%:%;)8)<456*(=)6:%-0 H-E-E 05)(84%*(0(;)086(0* blink >/-'0*'()3%-0%&?*%1(6' Change in rate Change in Voice *(0-60(%.* Lightening fast changes in Gas-lighting A0)43CD6*)'(.(., Smoke-screening A0)4ECA@FB%.6GH%0A4%0I A0)4?CJF0%64%+)8&-' K-)*0(%. >;%(/:)(.,6<(./8)6/)8 L.600).0(%.6':'(./.)** Facial Blocking and/or eye blocking Imploding Body language B%+)8&-''(68*;8*MN),-'68 Lip Locking: When we don t like what we see '(68* or hear, our lips disappear. Pacifiers: Noticeable increase in Anxiety O)6P)/QR.(;)8*6'S<%0(%.* T5644(.)**U*6/.)**U&)68U *-848(*)U6.,)8U1%.0)<40U
2 You Can t Lie to Me w/ Chris Ulrich Session #2 (2:15-3:45 pm) YOU CAN T LIE TO ME People tell lies for a million personal reasons, but most boil down to one of three essential needs: To protect themselves, To avoid tensionand and never conflict, minimize hurt feelings. Tune up your BS Barometer beto lied to again Now, if everyone lies, and we all know we all lie, why is it still not easy to detect these lies? Again, there are many individual reasons, "#$"#$%&' but they, too, boil down to three realities: "#$%&'()*+('',%-./)0)10)/ -Many of us don t want to know the truth (denial is a powerful de-motivator). 2%-0%&3#4)%4')+5%644'7 &%89%:%;)8)<456*(=)6:%-0 -Many people are really good at covering up lies. 05)(84%*(0(;)086(0* "#$%&'()* >/-'0*'()3%-0%&?*%1(6' -Most of us are looking for the wrong deception signals. *(0-60(%.* We are able to investigate and identify probable lies with a fairly good degree of accuracy if we A0)43CD6*)'(.(.,.&&$&'/.0$$&'1 know the correct process A0)4ECA@FB%.6GH%0A4%0I to follow. A0)4?CJF0%64%+)8&-' K-)*0(%. >;%(/:)(.,6<(./8)6/)8 Statistics show that L.600).0(%.6':'(./.)** 1 B%+)8&-''(68*;8*MN),-'68 go undetected percent of lies will '(68* - Nine out of ten people who apply for jobs overemphasize, or downright fabricate, positive traits about O)6P)/QR.(;)8*6'S<%0(%.* themselves. 2 T5644(.)**U*6/.)**U&)68U - Between 66 and 80 percent*-848(*)u6.,)8u1%.0)<40u of college students admit to having cheated at some time in their school 6.//(*,-*0V 3 careers. O)6P)/H644(.)**CGW-4(., W)'(,50ITHXSXSV - Since 1991, lifetime infidelity among men over sixty has doubled. In women, it has tripled. YZ6.(.)W8(;)8 O)6P)/6.,)8 - About 20 percent of men and 15 percent of women under thirty-five have cheated on their partners.4 In [%.0)<40C\%86'*-4)8(%8(07 those ages eighteen to twenty-five, the percentage is closer to Adult men and women lie in one out of every five social interactions; for college students, that number is one in three.6 [56.,)(.:'(.P860)* [56.,)(.)7)1%.0610 O(,50).(.,&6*0156.,)*(. /)<)6.%8 Kashy, D. A., Kirkendol, S. 20)3()-&/ 1 DePaulo, B. M, 40$/ Pers Soc Psycholx 70 (May 1996): )3&5&' E., Wyer, M. M., Epstein, and J. A. Lying in Everyday Life. J Perina, Kaja. Who Are You and What Do You Think of Me? Psychology Today, January/February 3 Williams, K. et al. Identifying ]61(6':'%1P(., and Profiling Scholastic Cheaters: Their Personality, Cognitive Ability, and L<4'%/(., Motivation. Journal of Experimental Psychology: Applied 16 (2010): G^5).+)/%._0'(P)+560+) 6#-71,(8&'1 *))%85)68U%-8'(4* /(*644)68MI 4 B61(&()8*CL.18)6*)(.6.`() monogamy-young-couples_N.htm 6 DePaulo et al.,lying in Everyday Life. 1
3 Three Step Process to Decode Deception Step 1: Baselining Baselining is a very short stage in which you establish rapport with the suspect and then as a short series of open-ended questions while you study him closely to get a quick take on his normal behavior. Baselining is the foundation of the detecting deception. If you don t get a baseline, everything you do from that moment on is simply guesswork. It is the skill that separates the pros from the wannabes. Step 2: Stop on the Hotspot A hotspot is deviations from normal behavior and could be indicative of deceit. When there are multiple signs of verbal and nonverbal deviations from a person s baseline behavior we have a cluster. This is why the baseline is so important because the deviations set us up to ask powerful questions to help us get to the truth. Step 3: Go to a Powerful Question An interrogation is not a true/false test it s more like an essay. Yes or No questions are typically dead ends. You only ask those in very specific moments. Using open ended questions aimed at getting the person talking is crucial. Using: Who, What, When, Where, Why, How. Then, keep going just for sheer quantity. Here is where the baseline comes in you re looking for those deviations that come when people seem slightly uncomfortable. Any time anyone deviates from that nonverbal baseline, say to them, Maybe I m wrong here, but it seems like there s more to the story. Or Maybe I m wrong here, but you seem a little anxious about your meeting later. etc. Bonus: Listen to changes in vocal tone. Unlike almost any other signal, vocal tone is a consistent source of accurate information 95 percent of people change their speech rates, volume, and pitch when lying. Remember your baseline. Any possible deceptive (or honest) signal here could very easily be part of the person s normal baseline. You must have that to compare with to get an accurate reading be patient Inattentive Blindness Inattentive blindness can get in the way of our ability to see the truth. It is literally when we fail to see something right in front of us while focusing on something else and is the result of lower working memory capacity, a measure of how much information people can 2
4 process at any given time. Inattentive blindness can make you miss some key details but it can also help you observe a target while he or she is totally oblivious. Powerful Liars vs. Average Liars People in power find it easy to lie, mainly out of greed. And people without power find it difficult to lie but sometimes will do it out of desperation. When our BS Barometer starts to go off, we have to stay vigilant and ask ourselves, What s in it for them? And then, before we confront them, ask, What s at stake for me? Physiologically, we see dramatic changes in cortisol levels between powerful liars vs. average liars. And power can be defined by any situation in which a person has an advantage over another. Taking Care of Business - Liars are on a tightrope. Your liar just wants to get to the other side as fast as possible. He or she use teeter-tottering, convince-not-convey, and backsliding tactics to do so but you will be prepared to take care of business Teeter-Tottering. You know how a kid on a balance beam might suddenly throw a leg out to one side to compensate for a weight shift on the other side? You ll often hear this same kind of teeter-tottering when people are lying. Their speech wobbles around, deviating from its normal baseline patterns, suddenly shifting in odd, uncharacteristic ways. Convincing-Not-Conveying. For some liars, the stress of the tightrope spurs them to fight They charge ahead, full blast, and try to overwhelm you with the brute force of their lie. They puff their language up with lots of absolutes and extreme language and rush at you full speed, playing their role to the hilt anything to avoid teeter-tottering. Backsliding. For other liars, the stress of all this wobbling is almost too much. All they want to do is run and hide. While teeter-totterers tend to steadily make it through the lie, willing themselves not to fall, Backsliders are a bit more reticent and subconsciously minimize themselves, trying to hide the truth or retreat from the conversation to make themselves seem smaller. Stakeout Micro-expressions: We can use these expressions to study a person s nonverbal facial faux pas, and notice any suspicious variations from their baseline of behavior. Nearly fifty years ago, researchers of nonverbal communication discovered that all humans share seven universal emotions: happiness, sadness, disgust, fear, surprise, anger, and contempt. 3
5 These can be seen in microexpressions that are universally hard-wired into us primates and have been studied in human populations from the United States to Japan to Papau New Guinea. These automatic expressions are the same whether you are male or female, black or white, young or old it makes no difference; if you are surprised, you make the same expressions. These microexpressions may only leak out for one-fifteenth of a second literally a flutter of your lashes. While these micromovements can be a challenge to spot, learning to see these fleeting emotions is incredibly useful because each of these emotions registers with very distinct patterns that are almost impossible to fake. Consciously moving one of the more than forty intricate muscles in our face is hard to do, hard to manipulate, hard to disguise for everyone. All of these reasons make spotting microexpressions about the closest thing we have to mind reading. Now, mind you we still can t know for sure what the catalyst was that sparked the leakage of those emotions. But if we see the microexpression, the person is definitely feeling that emotion and we can ask open-ended and powerful questions to check for deception. Wiretap Statement Analysis: Drilling down to expose the meaning behind the words. While body language has been the focus of lie detection for decades, recent research has proven that a detailed analysis of a person s speech may be much more accurate than an observation of nonverbal behavior. 7 No matter how well-formulated and executed a lie is, there will always be verbal indicators of deception lurking in and around the words a liar chooses. When we use statement analysis, we learn what these are by asking key questions such as these: Do the person s expressions (and gestures) match the words coming out of his mouth? Is the person talkative and animated or flat-out refusing to talk? What specific verbal flags is she raising that should make you sit up and pay attention to what comes next? Interrogation Researchers have come to understand that an information-gathering style is the most effective interrogation technique. Open-ended questions (such as, What did you do this morning before breakfast? or Did you run into anyone you knew at the store today? see more in will allow you to gather as much data and facts (or lies) as you can at once. A recent review in Psychological Science in the Public Interest tells us why this information-gathering style works best: When you get more information, you get more opportunities to drill down into someone s story and spot the weak spots and inconsistencies. When you get people talking for a while, 7 Vrij, Aldert. Detecting Lies and Deceit: Pitfalls and Opportunities, 2nd ed. ). Wiley-Interscience, (2008). 4
6 you get to see more nonverbal cues even though they cannot be your entire proof of wrongdoing. The more words people say, the more you can use statement analysis to see the changes in tense, pronoun usage, distancing language, and all the other tricks you learned in the wiretap chapter. Information-gathering interviews are more conversational, so they don t feel as threatening and are less likely to cause hot spots related to anxiety. If you launch into an interrogation convinced you are correct as in the Why don t you just admit you did it style one gathers less evidence and can get trapped in a one-track mind. Information gathering leaves us open to other explanations that we may not have even considered yet. 8 The conversational style of information gathering followed by close-ended questions later can be more effective because of the rapport already established. 8 Vrij, et al. Pitfalls and Opportunities in Nonverbal and Verbal Lie Detection. 5
H O W T O T E L L I F S O M E O N E I S LY I N G J O N S T E T S O N
H O W T O T E L L I F S O M E O N E I S LY I N G B Y J O N S T E T S O N THE KNOWLEDGE DISCUSSED in this book can be useful for managers, employers, and for anyone to use in everyday situations where telling
More informationSpotting Liars and Deception Detection skills - people reading skills in the risk context. Alan Hudson
Spotting Liars and Deception Detection skills - people reading skills in the risk context Alan Hudson < AH Business Psychology 2016> This presentation has been prepared for the Actuaries Institute 2016
More informationCREDIBILITY ASSESSMENT: PITFALLS AND OPPORTUNITIES. Dr Lucy Akehurst University of Portsmouth Psychology Department
CREDIBILITY ASSESSMENT: PITFALLS AND OPPORTUNITIES Dr Lucy Akehurst University of Portsmouth Psychology Department Email: lucy.akehurst@port.ac.uk CUES TO DECEIT What are nonverbal cues? Based on the research
More informationI Can READ You! Phillip Maltin s READ System To Unmasking Deceptive Behavior. IMLA September 13, 2011
I Can READ You! Phillip Maltin s READ System To Unmasking Deceptive Behavior IMLA September 13, 2011 Phillip R. Maltin, Esq. Partner Cell 310.463.4316 Office 213.576.5025 pmaltin@gordonrees.com How This
More informationPractices for Demonstrating Empathy in the Workplace
Practices for Demonstrating Empathy in the Workplace These practices have been developed to help leaders at all levels to develop and demonstrate empathy. These practices, when employed in combination,
More informationThe! Lie Detection Cheat Sheet!
The Lie Detection Cheat Sheet By Paul Mascetta Welcome to the The Lie Detection Cheat Sheet. I realize this can be a touchy or even controversial topic. Listen, I m a firm believer in the power of positive
More informationUniversity of Huddersfield Repository
University of Huddersfield Repository Duran, N.D. and Street, Chris N. H. Nonverbal cues Original Citation Duran, N.D. and Street, Chris N. H. (2014) Nonverbal cues. In: Encyclopedia of Deception. Sage,
More informationThe Detection of Deception. Dr. Helen Paterson Phone:
The Detection of Deception Dr. Helen Paterson Phone: 9036 9403 Email: helen.paterson@sydney.edu.au The Plan Background Behavioural indicators of deception Content indicators of deception Difficulties in
More informationDeception and its detection - A brief overview
Deception and its detection - A brief overview Franziska Clemens, PhD candidate Department of Psychology University of Gothenburg Overview Deception Deception Detection How good are people at detecting
More informationCommunication (Journal)
Chapter 2 Communication (Journal) How often have you thought you explained something well only to discover that your friend did not understand? What silly conversational mistakes have caused some serious
More informationDescription and explanation of the major themes of The Curious Incident of the Dog in the other people, dealing with new environments, and making
How To Analyze People: Reading People, Body Language, Recognizing Emotions & Facial Expressions (Analyzing People, Body Language Books, How To Read Lies, Reading Facial Expressions) By Bradley Fairbanks
More informationStep One for Gamblers
Step One for Gamblers We admitted we were powerless over gambling that our lives had become unmanageable. Gamblers Anonymous (GA) (1989b, p. 38) Before beginning this exercise, please read Step One in
More informationProblem Situation Form for Parents
Problem Situation Form for Parents Please complete a form for each situation you notice causes your child social anxiety. 1. WHAT WAS THE SITUATION? Please describe what happened. Provide enough information
More informationRISK COMMUNICATION FLASH CARDS. Quiz your knowledge and learn the basics.
RISK COMMUNICATION FLASH CARDS Quiz your knowledge and learn the basics http://www.nmcphc.med.navy.mil/ TOPICS INCLUDE: Planning Strategically for Risk Communication Communicating with Verbal and Nonverbal
More informationEdge Level C Unit 4 Cluster 1 Face Facts: The Science of Facial Expressions
Edge Level C Unit 4 Cluster 1 Face Facts: The Science of Facial Expressions 1. Which group has been taught to read the clues in facial expressions? A. firefighters B. judges C. DEA agents D. border patrol
More informationCOUNSELING INTERVIEW GUIDELINES
Dr. Moshe ben Asher SOC 356, Introduction to Social Welfare CSUN, Sociology Department COUNSELING INTERVIEW GUIDELINES WHAT DISTINGUISHES A PROFESSIONAL FROM OTHER KINDS OF WORKERS? Education and training
More informationPerson Perception. Forming Impressions of Others. Mar 5, 2012, Banu Cingöz Ulu
Person Perception Forming Impressions of Others Mar 5, 2012, Banu Cingöz Ulu Person Perception person perception: how we come to know about others temporary states, emotions, intentions and desires impression
More informationNever document again: Patient refuses Chaplain or Social Work visit
04/991 Chaplain Gordon Robertson, LBSW, BCC Houston Hospice - Texas Medical Center 1905 Holcombe Blvd. Houston, Texas 77030 Never document again: Patient refuses Chaplain or Social Work visit Patient has
More informationThe Art of Interviewing
The Art of Interviewing Institute of Internal Auditors Miami Chapter March 29, 2019 Presented by Ed McDonough, CPP CFE Chief Security Officer ADT Security Services 2019 Edward McDonough, CPP CFE All Rights
More informationCAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence
CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence for Career Success REBECCA MCDONALD SENIOR CAREER COACH CURRENT M.A. COUNSELING CANDIDATE Notes Every year I work closely with recruiters and
More informationWhy Is It That Men Can t Say What They Mean, Or Do What They Say? - An In Depth Explanation
Why Is It That Men Can t Say What They Mean, Or Do What They Say? - An In Depth Explanation It s that moment where you feel as though a man sounds downright hypocritical, dishonest, inconsiderate, deceptive,
More informationMALE LIBIDO- EBOOKLET
MALE LIBIDO- EBOOKLET Hi there, Thank you for ordering this Native Remedies ebooklet! ebooklets are modified from consultations with real people and cover some of the most frequently dealt with problems
More informationEffective Communication during Difficult Conversations Wilton Schools / Parent Advisory Board /
Introduction (What s at stake?) Parental involvement enhances academic performance. The more intensely the parent is involved, the greater chance of academic success. Parental involvement leads to better
More informationTake new look emotions we see as negative may be our best friends (opposite to the script!)
Tony Robbins - emotions Take new look emotions we see as negative may be our best friends (opposite to the script!) How do people deal? 1. They avoid them try not to feel them. a. Rejection 2. I ll endure
More informationHow to Detect Deception in Investigation Interviews
How to Detect Deception in Investigation Interviews http://i-sight.com Phone: 800-465-6089 info@i-sight.com How to Detect Deception in Investigation Interviews Table of Contents 1. Introduction: Importance
More informationAn INSIDE OUT Family Discussion Guide. Introduction.
An INSIDE OUT Family Discussion Guide Introduction A Biblically- based tool to help your kids talk about their feelings using the popular Pixar movie. God made every person with the unique ability to feel
More informationManaging Your Emotions
Managing Your Emotions I love to ask What s your story? (pause) You immediately had an answer to that question, right? HOW you responded in your mind is very telling. What I want to talk about in this
More informationREASON FOR REFLECTING
Reflecting Skills Paraphrase and Reflection of Feeling REASON FOR REFLECTING Reflecting is a verbal way of communicating empathy A form of feedback that enables the client to confirm or correct the impression
More informationAFSP SURVIVOR OUTREACH PROGRAM VOLUNTEER TRAINING HANDOUT
AFSP SURVIVOR OUTREACH PROGRAM VOLUNTEER TRAINING HANDOUT Goals of the AFSP Survivor Outreach Program Suggested Answers To Frequently Asked Questions on Visits Roadblocks to Communication During Visits
More informationDistress Tolerance Handout 11 (Distress Tolerance Worksheets 8 9a 5)
9 3 1 9 3. p p Distress Tolerance Handout 11 (Distress Tolerance Worksheets 8 9a 5) ; «Radical Acceptance (When you cannot keep painful events and emotions from coming your way.) What Is Radical AccePTance?
More information5 Quick Tips for Improving Your Emotional Intelligence. and Increasing Your Success in All Areas of Your Life
5 Quick Tips for Improving Your Emotional Intelligence and Increasing Your Success in All Areas of Your Life Table of Contents Self-Awareness... 3 Active Listening... 4 Self-Regulation... 5 Empathy...
More informationLouie s Leadership Lessons Sept LOUIE S LEADERSHIP LESSONS: Quick Reference:
LOUIE S LEADERSHIP LESSONS: Quick Reference: [LOVE] 1 [OBJECTIVES AND GOALS] 2 [UNDERSTANDING] 3 1. We Communicate Differently 3 2. We Process Differently 3 3. We All Have Stuff In Our Backgrounds 4 PAWS
More informationBehavioural Indicators That Could Be Used To Detect Interviewee Deception In The Conduct Of Investigative Interviews
Behavioural Indicators That Could Be Used To Detect Interviewee Deception In The Conduct Of Investigative Interviews Presenter: Martin TAYLOR Position: Senior Legal Specialist Australian Criminal Intelligence
More informationStep Five. Admitted to ourselves and another human being the exact nature of our wrongs.
Step Five Admitted to ourselves and another human being the exact nature of our wrongs. Our Basic Text tells us that Step Five is not simply a reading of Step Four. Yet we know that reading our Fourth
More informationUnderstanding Emotional TRIGGER. What are triggers?
What are triggers? We all have emotional triggers. Perhaps someone makes an off-hand comment about how you look, your new project at work, how you seem a little tired lately, or a comment about someone
More informationChanges to your behaviour
Life after stroke Changes to your behaviour Together we can conquer stroke Because there is so much to deal with after a stroke, it s normal for your behaviour to change in some way. In this booklet we
More informationEvaluating Truthfulness and Detecting Deception By DAVID MATSUMOTO, Ph.D., HYI SUNG HWANG, Ph.D., LISA SKINNER, J.D., and MARK FRANK, Ph.D.
Evaluating Truthfulness and Detecting Deception By DAVID MATSUMOTO, Ph.D., HYI SUNG HWANG, Ph.D., LISA SKINNER, J.D., and MARK FRANK, Ph.D. Contents blurb: Text blurbs: By recognizing certain clues, investigators
More informationValue of emotional intelligence in veterinary practice teams
Vet Times The website for the veterinary profession https://www.vettimes.co.uk Value of emotional intelligence in veterinary practice teams Author : MAGGIE SHILCOCK Categories : Vets Date : February 17,
More informationHow to Become Better at Lie Detection. Aldert Vrij University of Portsmouth Psychology Department
How to Become Better at Lie Detection Aldert Vrij University of Portsmouth Psychology Department Email: aldert.vrij@port.ac.uk Key points of my talk People are poor human lie detectors Cues to deception
More informationHow to Spot a Liar. Reading Practice
Reading Practice How to Spot a Liar However much we may abhor it, deception comes naturally to all living things. Birds do it by feigning injury to lead hungry predators away from nesting young. Spider
More informationPeer Support Meeting COMMUNICATION STRATEGIES
Peer Support Meeting COMMUNICATION STRATEGIES Communication Think of a situation where you missed out on an opportunity because of lack of communication. What communication skills in particular could have
More informationThe Thinking-Feeling Connection Contents
The Thinking-Feeling Connection Contents Page The Thinking-Feeling Connection 2 Making Connection 4 Module Summary 6 Page 1 The Thinking-Feeling Connection People often believe that feelings and emotions
More informationThis is a large part of coaching presence as it helps create a special and strong bond between coach and client.
Page 1 Confidence People have presence when their outer behavior and appearance conveys confidence and authenticity and is in sync with their intent. It is about being comfortable and confident with who
More informationREGAINING CALM. You will need: An honest look at your behaviours. This workbook A Pen.
This Inspiration Pack explores stress factors in your current situation, and how you feel about them. You ll work towards uncovering what concerns and anxieties lie beneath your thoughts, and how to regain
More informationInteracting with people
Learning Guide Interacting with people 28518 Interact with people to provide support in a health or wellbeing setting Level 2 5 credits Name: Workplace: Issue 1.0 Copyright 2017 Careerforce All rights
More informationRecording Transcript Wendy Down Shift #9 Practice Time August 2018
Recording Transcript Wendy Down Shift #9 Practice Time August 2018 Hi there. This is Wendy Down and this recording is Shift #9 in our 6 month coaching program. [Excuse that I referred to this in the recording
More informationInterviewing Techniques for Workplace Investigations SCCE Utilities and Energy Conference
Interviewing Techniques for Workplace Investigations SCCE Utilities and Energy Conference February 24, 2013 Presented by Meric Craig Bloch Compliance Officer Adecco Group North America Effective interviewing
More informationUnit 3: EXPLORING YOUR LIMITING BELIEFS
Unit 3: EXPLORING YOUR LIMITING BELIEFS Beliefs and Emotions Bring to mind a negative belief you hold about money. Perhaps it is I don t believe I can win with money or Money is hard to come by. While
More informationWe admitted that we were powerless over alcohol that our lives had become unmanageable.
Step One We admitted that we were powerless over alcohol that our lives had become unmanageable. Alcoholics Anonymous (AA) (2001, p. 59) Before beginning this exercise, please read Step One in Twelve Steps
More informationCounseling Skills (I) Attending and Listening. Mr. Lema, Isaac Clinical Psychologist (MSc) 18 th December 2015
Counseling Skills (I) Attending and Listening Mr. Lema, Isaac Clinical Psychologist (MSc) 18 th December 2015 Learning Objectives Explain the importance of rapport building Demonstrate the skills of attending
More informationCOPING WITH SCLERODERMA
COPING WITH SCLERODERMA Any chronic disease is life changing. Symptoms demand your attention. You have to adjust your schedule to accommodate medications, doctors appointments and treatments of various
More informationWe admitted that we were powerless over alcohol that our lives had become unmanageable. Alcoholics Anonymous (AA) (2001, p. 59)
Step One 22 istockphoto.com/qingwa We admitted that we were powerless over alcohol that our lives had become unmanageable. Alcoholics Anonymous (AA) (2001, p. 59) Before beginning this exercise, please
More informationSubliminal Messages: How Do They Work?
Subliminal Messages: How Do They Work? You ve probably heard of subliminal messages. There are lots of urban myths about how companies and advertisers use these kinds of messages to persuade customers
More informationQuickstart. heal exhaustion & anxiety. Guide
Quickstart heal exhaustion & anxiety Guide The Busy Manager s Guide To Overcoming Fatigue Morning 20 EAT A GOOD BREAKFAST WITHIN 20MINS OF WAKING This habit alone will improve mental clarity and calm.
More informationMeeting someone with disabilities etiquette
Meeting someone with disabilities etiquette Many people unsure how to go about meeting someone with a disability because they don t want to say or do the wrong thing. Here are a few tips to keep in mind
More informationConducting Interviews and Interrogations. Presented by: Steve MacKinnon Chief of Humane Law Enforcement San Diego Humane Society
Conducting Interviews and Interrogations Presented by: Steve MacKinnon Chief of Humane Law Enforcement San Diego Humane Society Some Initial Thoughts This class can t replace a regular course Techniques
More informationBody Language Basics: Nonverbal Clues For Litigation. Dallas Bar Association 9/6/2018 Presented by Worthy Walker
Body Language Basics: Nonverbal Clues For Litigation Dallas Bar Association 9/6/2018 Presented by Worthy Walker Actions Speak Louder Than Words It s not what you say, it s how you say it. Objectives o
More informationCritical Conversations
Critical Conversations TIPS FOR TALKING WHEN STAKES ARE HIGH Agenda 1. Basics of Communication 2. Crucial Conversations defined 3. Before the conversation: setting the stage 4. During the conversation:
More informationORIENTATION SAN FRANCISCO STOP SMOKING PROGRAM
ORIENTATION SAN FRANCISCO STOP SMOKING PROGRAM PURPOSE To introduce the program, tell the participants what to expect, and set an overall positive tone for the series. AGENDA Item Time 0.1 Acknowledgement
More informationBuilding Emotional Self-Awareness
Building Emotional Self-Awareness Definition Notes Emotional Self-Awareness is the ability to recognize and accurately label your own feelings. Emotions express themselves through three channels physically,
More informationInterviewing: The Driver for All Fraud Investigation
Interviewing: The Driver for All Fraud Investigation Understanding what they say, what they write, and what it means changes hard work into better results J O N A T H A N E. T U R N E R C F E, C I I M
More informationUNDERSTANDING MEMORY
Communication Chain UNDERSTANDING MEMORY HEARING EXPRESSION thoughts/ ideas ATTENTION select words to use speech production FEEDBACK Hello, how are you? Communication Chain The Communication Chain picture
More informationTop Ten Things to Know About Motivational Interviewing
Top Ten Things to Know About Motivational Interviewing Theresa Moyers, Ph.D. Department of Psychology, University of New Mexico Center on Alcoholism, Substance Abuse and Addictions (CASAA) Four Foundational
More informationMotivational Strategies for Challenging Situations
Motivational Strategies for Challenging Situations Mandy Fauble, PhD, LCSW Executive Director, Safe Harbor Behavioral Health of UPMC Hamot James, Wyler, MA, CPRP Scenario When I talked to her about my
More informationEFT: What is it? EFT is like acupuncture without the needles.
Tapping to Health What is EFT? It is a very simple procedure that anyone can learn and use to alleviate stress or anxiety, and all the ways those emotions manifest themselves in our lives. Often you ll
More informationU3C1L2 Appreciating Diversity through Winning Colors. What You Will Learn to Do. Linked Core Abilities
Courtesy of Army JROTC U3C1L2 Appreciating Diversity through Winning Colors Key Words: Comfort Zone Natural Preference What You Will Learn to Do Apply an appreciation of diversity to interpersonal situations
More informationFrom broken down to breaking through.
22 From broken down to breaking through. Stephen Travers Stephen Travers is a hypnotherapist and NLP practitioner based in Dublin, Ireland. H: Stephen, how did you first discover Havening? S: I was reading
More informationWhen Your Partner s Actions Seem Selfish, Inconsiderate, Immature, Inappropriate, or Bad in Some Other Way
When Your Partner s Actions Seem Selfish, Inconsiderate, Immature, Inappropriate, or Bad in Some Other Way Brent J. Atkinson, Ph.D. In the article, Habits of People Who Know How to Get their Partners to
More informationTALES FROM THE TOP. Ten Crucial Questions from the World s #1 Executive Coach GRAHAM ALEXANDER
TALES FROM THE TOP Ten Crucial Questions from the World s #1 Executive Coach GRAHAM ALEXANDER INTRODUCTION WHAT WILL I GET OUT OF THIS BOOK? The way you see yourself shapes your life. How you define life
More informationMoments of Joy: It s What YOU Choose to Do as a Caregiver. Teepa Snow
Moments of Joy: It s What YOU Choose to Do as a Caregiver Teepa Snow Laughing VS Surviving My goal for you Understanding of what s happening with the person with dementia Support so you can survive Insight
More informationUnderstanding Facial Expressions and Microexpressions
Understanding Facial Expressions and Microexpressions 1 You can go to a book store and find many books on bodylanguage, communication and persuasion. Many of them seem to cover the same material though:
More informationBy: Anne Stewart, M.A. Licensed Therapist
Danny Pettry s E-Book Series Anne Stewart s Tips for Helping 1 http:// By: Anne Stewart, M.A. Licensed Therapist Important: You have full permission to email, print, and distribute this e-book to anyone
More informationUSING ASSERTIVENESS TO COMMUNICATE ABOUT SEX
Chapter 5: Sexual Health Exercise 1 USING ASSERTIVENESS TO COMMUNICATE ABOUT SEX Aggressive Passive Manipulative/manipulation Assertive Balance of power Sex Sexual coercion 1. To build learners communication
More informationOpen Table Nashville s Guide to De-Escalation
Open Table Nashville s Guide to De-Escalation The purpose of this guide is to outline procedures for responding to situations that have the potential to escalate into violence. Safety is our top priority
More informationWorkshop 1 will help you to identify the impact of non verbal communication and developing positive body language habits
Privilege Plan Practice Development Workshop 1 Valuing Your Patients Patient Communication Your Patients Valuing Workshop delegate please complete this section: Your name Your role Practice name and location
More informationM.O.D.E.R.N. Voice-Hearer
Debra Lampshire Presents The M.O.D.E.R.N. Voice-Hearer Background Hearing Voices since childhood Developed unusual beliefs Long periods in institutions Stayed inside house for 18 years Got voices under
More informationHealthy & Free STUDY GUIDE
Healthy & Free STUDY GUIDE Session 5 Movement Many years ago, my chiropractor said to me, Our bodies were made to move. How many of us can attest to that? Probably everyone has experienced those days when
More informationHere are a few ideas to help you cope and get through this learning period:
Coping with Diabetes When you have diabetes you may feel unwell and have to deal with the fact that you have a life long disease. You also have to learn about taking care of yourself. You play an active
More informationThe Vine Assessment System by LifeCubby
The Vine Assessment System by LifeCubby A Fully Integrated Platform for Observation, Daily Reporting, Communications and Assessment For Early Childhood Professionals and the Families that they Serve Alignment
More informationConflict Management & Problem Solving
Conflict Management & Problem Solving Ground Rules S L O W down the conversation Put your thinking on the table, not your finished thought Stay open to influence be willing to move your stake Listen in
More informationOral Health and Dental Services report
Oral Health and Dental Services report The Hive and Healthwatch have been working in partnership to gain an insight from the learning disabled community about Oral Health and Dental Services. Their views
More informationStep One. We admitted we were powerless over our addictions and compulsions --that our lives had become unmanageable.
Step One We admitted we were powerless over our addictions and compulsions --that our lives had become unmanageable. I know that nothing good lives in me, that is, in my sinful nature. For I have the desire
More informationMotivational Interviewing
Motivational Interviewing By: Tonia Stott, PhD What is Motivational Interviewing? A client-centered, directive method for enhancing intrinsic motivation to change by exploring and resolving ambivalence
More informationHow to Work with the Patterns That Sustain Depression
How to Work with the Patterns That Sustain Depression Module 5.2 - Transcript - pg. 1 How to Work with the Patterns That Sustain Depression How the Grieving Mind Fights Depression with Marsha Linehan,
More informationTypical Emotions and Stages of Acceptance You May Experience
Typical Emotions and Stages of Acceptance You May Experience A personal note from Heidi Bernhardt, the author of these pages: As a mom of three grown boys with ADHD and after speaking with thousands of
More informationI Can Read You Like a Book: The Craft of Reading Body Language
I Can Read You Like a Book: The Craft of Reading Body Language By: Greg Hartley Mind at War Presented at: ACLEA 47 th Mid Year Meeting January 22 25, 2011 San Francisco, California Greg Hartley Mind at
More informationThe truth about lying
Reading Practice The truth about lying Over the years Richard Wiseman has tried to unravel the truth about deception - investigating the signs that give away a liar. A In the 1970s, as part of a large-scale
More informationHow to Stop the Pattern of Self-Sabotage. By Ana Barreto
How to Stop the Pattern of Self-Sabotage By Ana Barreto THE UNCONSCIOUS NEED TO PROTECT Women self-sabotage more often than they care to admit, and we do it unconsciously. We are wired to seek happiness
More informationADDITIONAL CASEWORK STRATEGIES
ADDITIONAL CASEWORK STRATEGIES A. STRATEGIES TO EXPLORE MOTIVATION THE MIRACLE QUESTION The Miracle Question can be used to elicit clients goals and needs for his/her family. Asking this question begins
More informationTips When Meeting A Person Who Has A Disability
Tips When Meeting A Person Who Has A Disability Many people find meeting someone with a disability to be an awkward experience because they are afraid they will say or do the wrong thing; perhaps you are
More informationExploring YOUR inner-self through Vocal Profiling
Exploring YOUR inner-self through Vocal Profiling Thank you for taking the opportunity to experience the BioVoice computer program. As you speak into the microphone, the computer will catalog your words
More informationEffective Communication Across Culture
Effective Communication Across Culture Homeownership Advisors Network Conference Paula O Loughlin May 3, 2018 Welcome & Introductions Equity Alliance MN: We are an educational equity service collaborative
More informationThis week s issue: UNIT Word Generation. conceive unethical benefit detect rationalize
Word Generation This week s issue: We all know the story about George Washington s honesty. As a little boy George chopped down a cherry tree with his shiny new axe. When confronted by his father he immediately
More informationTransforming Judgmental Thinking
180 Restoring Hope Transforming Judgmental Thinking I don t like that man. I must get to know him better. Abraham Lincoln Dealing with difficult people can evoke and sustain judgmental thinking, which
More informationSociology in the Fastlane: The Mechanisms of Social Reality
Sociology in the Fastlane: The Mechanisms of Social Reality SOCIAL INTERACTION ON EVERYDAY LIFE Social Structure: Guides human behavior rather than rigidly determining it A collective reality that exists
More informationNonverbal Communication. CHS 446 Communication Skills for the Healthcare Professional Mohammed S. Alnaif, Ph.D.
Nonverbal Communication CHS 446 Communication Skills for the Healthcare Professional Mohammed S. Alnaif, Ph.D. alnaif@ksu.edu.sa Nonverbal Communication The process of sending and receiving messages without
More informationON HOW TO DISCOVER YOUR CHILD S DEEPEST STRUGGLES WITH ANXIETY OR OCD
ANXIOUSTODDLERSTOTEENS.COM ULTIMATE GUIDE ON HOW TO DISCOVER YOUR CHILD S DEEPEST STRUGGLES WITH ANXIETY OR OCD Getting Kids to Open Up T H E K E Y T O H E L P I N G K I D S W I T H A N X I E T Y A N D
More informationWhy do Psychologists Perform Research?
PSY 102 1 PSY 102 Understanding and Thinking Critically About Psychological Research Thinking critically about research means knowing the right questions to ask to assess the validity or accuracy of a
More informationIntangible Attributes of Baseball s Best Players
by Jim Murphy Intangible Attributes of Baseball s Best Players 1 Dealing with adversity Baseball is a game of failure, and the top players are comfortable with adversity. They don t base their self confidence
More informationPUBLIC SPEAKING IAN HILL S WAY
It is easy to take communicating for granted because it is a daily activity. Did you know? The average worker spends 50 percent of his or her time communicating? Business success is 85 percent dependent
More information