UNITED STATES POSTAL SERVICE EMPLOYEE ASSISTANCE PROGRAM PACIFIC AREA USPS EAP QUARTER/YEAR REPORT. April 1, 2012 to March 31, 2013

Transcription

1 UNITED STATES POSTAL SERVICE EMPLOYEE ASSISTANCE PROGRAM PACIFIC AREA USPS EAP QUARTER/YEAR REPORT April 1, 2012 to March 31, 2013 Activity Summary Section 1. New Consult/Case Activity Section 2. New Case Data Section 3. Closed Case Data Section 4. Client Satisfaction Results Section 5. Training Activity Page 1 of 9

2 Activity Summary 3Q2012 4Q2012 1Q2013 2Q2013 EAP Covered Employees 67,720 65,266 65,758 63,667 Consult/Case Activity Employee Consult/Info ,175 Supervisor Consult/Info Union Consult/Info Family Consult/Info Counseling Cases , ,099 3,616 Individual Consultations Sup/Mgr Consultations ,105 Union Consultations ,274 Training Attendance/Promotion Health Promotion/Education 1, ,936 Supervisor Training Employee Orientation 1, ,084 1,486 Union Briefing Group Activity 1,210 3,580 3,696 2,269 Promotional Materials 8,542 3,522 3,174 2,946 Facility Visits ,377 4, ,755 18,184 Crisis Response Caller Defined Emergency 3.3% 4.3% 3.8% 3.9% 3.8% 284 Risk of Harm Present 1.2% 1.1% 0.9% 1.5% Critical Incident (CI) Groups CI Group Participants Grief Groups Grief Group Participants % How satisfied were you with... Consultation EAP Counseling Critical Incident Services Very Satisfied Satisfied Very Dissatisfied Dissatisfied 100% 0% 0% 0% 5 77% 20% 2% 0% % 40% 0% 0% 5 Strongly Agree Agree Disagree Strongly Disagree The presentation was informative 100% 0% 0% 0% 1 Outcomes Good to Excellent Below Avg to Poor % # % # # Overall Functioning At Case Opening 33% % 717 1,066 Overall Functioning At Case Closing 81% % 207 1,066 Activity Summary: This page summarizes the various ways employees and family members used the EAP during this reporting period. See other sections of the report for details. Please note that some percentages do not equal 100% due to rounding. Page 2 of 9

3 1. New Consult/Case Activity 3Q2012 4Q2012 1Q2013 2Q2013 Risk of Harm Yes % No ,083 3, % ,099 3, % The Potential Perpetrator is: USPS Employee % USPS Family Member % Other % Not Available % % The Person(s)/Property at Risk is: USPS Employee % USPS Family Member % Self and Others % Self % USPS Property % Other % Not Available % % If the Harm Happens, it is likely to Occur: On Postal Property % Away from Postal Property % Anywhere % Not Available % % Referral Source Self-Initiated Call , % Mgmt Referral (Formal) % Mgmt Referral (Informal) % Co-worker % Union % Family Initiated % Other % Not Available % ,099 3, % Risk of Harm: Case details are presented here, showing how many cases involve risk of harm in the work place or at home. Referral Source: Most clients self-refer to the EAP. Many are encouraged by others to contact the EAP. Page 3 of 9

4 2A. New Case Data 3Q2012 4Q2012 1Q2013 2Q2013 Client Type Employee , % Parent % Spouse % Child % Other % Not Available % Gender Age Male % Female , % Not Recorded % 17 or less % years % years % years % years % 55 and Over % Not Available % Veteran Status Veteran % Non-Veteran , % Not Available % Client Demographic Data: In face-to-face counseling sessions, counselors collect demographic information from clients. This data is helpful for determining if the EAP is reaching all segments of the work force and whether information about the EAP is reaching family members. Page 4 of 9

5 2B. New Case Data 3Q2012 4Q2012 1Q2013 2Q2013 Years of Service under 1 Year % 1-5 Years % 6-10 Years % Years % Years % Years % 26+ Years % Not Available % Job Classifications Carrier % Clerk % Mail Handler % Rural Carrier % Maintenance % Super/PM/Manager/PCES/EAS % Non-Supervisory (EAS) % Motor Vehicle Operator % Other % Not Available % Tour of Duty One % Two , % Three % Not Available % Page 5 of 9

6 3A. Closed Case Data 3Q2012 4Q2012 1Q2013 2Q2013 Ethnicity Caucasian % African American % Hispanic % Asian/Pacific Islander % American/Alaskan Native % Other Ethnicity % Declined % Type of Work Problem No Work Problem % Diminished Work Performance % Absenteeism/Tardiness % Misconduct/Disrupt Behavior % Safety Violation/Accident % Work Relationship-Co-Worker % Work Relationship-Supervisor % Occupational Health Problem % Presented Problem Job % Marital/Relationship % Alcohol/Drug % Family % Emotional % Other % Not Available % Assessed Problem Job % Marital/Relationship % Alcohol/Drug % Family % Emotional % Other % Not Available % Type of Work Problem: A significant number of clients report workplace problems that impact their productivity. Presented and Assessed Problem: Clients present a variety of problems to the EAP Counselors. The counselors work with the client in the first session to discuss what precipitating factors brought them to the EAP and what other issues may be related. All presenting problems are assessed and a determination of the primary problem is made by the counselor. Page 6 of 9

7 3A. Closed Case Data 3Q2012 4Q2012 1Q2013 2Q2013 Primary Intervention EAP Assistance/Counseling % Substance Abuse Counseling % Mental Health Treatment % Financial Assistance % Elder Care Services % Legal Assistance % Medical Care % Community Social Services % Self Help/Peer Support Group % Other % Not Available % Number of Case Sessions 1 Session % 2 to 6 Sessions % 7 to 9 Sessions % Ten+ Sessions % , % Outcomes Good to Excellent Below Avg to Poor % # % # # Overall Functioning At Case Opening 33% % 717 1,066 Overall Functioning At Case Closing 81% % 207 1,066 Social Functioning At Case Opening 33% % 676 1,016 Social Functioning At Case Closing 79% % 212 1,016 Work/School Functioning At Case Opening 46% % Work/School Functioning At Case Closing 82% % Case Sessions: The total number of sessions that EAP Counselors conducted. Outcomes: Counselors assess clients' functioning at work and home after the beginning and end of counseling. Page 7 of 9

8 4. Client Satisfaction Results How satisfied were you with... Very Satisfied Satisfied Dissatisfied Very Dissatisfied Consultations The overall services/training you received EAP Counseling Help when calling the 800 number Ease of obtaining needed EAP services Your EAP counselor/trainer How EAP helped you resolve your problem How EAP helped job effectiveness The overall services/training you received 100% 0% 0% 0% 5 73% 26% 1% 0% % 25% 1% 0% % 9% 2% 0% % 29% 2% 1% % 37% 2% 1% % 20% 2% 0% 289 Would you recommend EAP to others Yes 99% No 1% 269 Critical Incident Services The overall services/training you received 60% 40% 0% 0% 5 Training Strongly Agree Agree Disagree Strongly Disagree Overall, the presentation was informative 100% 0% 0% 0% 1 The EAP Counselor gives or sends a satisfaction card to each client at the end of their EAP services. The survey solicits the client's perceptions regarding their satisfaction. 5. Training Activity Page 8 of 9

9 5. Training Activity 3Q2012 4Q2012 1Q2013 2Q2013 Facility Visits Promotional Materials Brochures Pamphlets Posters Wallet Cards Other ,781 2,663 2,216 2,287 2,206 9, , , ,542 3,522 3,174 2,946 18,184 Health Promotion/Education Sessions Health Promotion/Education Attendance 1, ,936 EAP Training Activity Sessions Supervisor Training Employee Orientation Union Briefing EAP Training Activity Attendance Supervisor Training Employee Orientation Union Briefing ,377 1, ,084 1,486 4, ,088 1,399 1,625 1,666 6,778 Group Activity Sessions Critical Incident Debriefing Grief Groups Individual Field CISM Consults Standups/Walk-arounds Health Fairs DAC/Business Meetings Group Activity Attendance Critical Incident Debriefing Grief Groups Individual Field CISM Consults Standups/Walk-arounds Health Fairs DAC/Business Meetings , , , ,728 1, ,250 1,210 3,576 3,696 2,269 10,751 Promotional activities and employee orientations help increase the awareness of the EAP and stimulate program utilization. Group activities are frequently provided in response to a critical/special incident. Page 9 of 9