SOITC Press Ad FAQs. Q: When will these Terms and Conditions changes come into effect?
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1 SOITC Press Ad FAQs Q: Why are AIB changing their services and charging options? A: With the Payment Services Directive II (PSD2) coming into force in 13 th January 2018, AIB are taking this opportunity to both align with these regulations as well as to improve our service offering to our customers. To do this we need to update our Terms and Conditions for payments which are contained in the Schedule of International Transaction Charges (SOITC) and the Terms and Conditions for, Demand Deposit and Masterplan Accounts. These changes include extending our payment cut-off times and remove the SENDER charging option for outgoing international payments. Q: When will these Terms and Conditions changes come into effect? A: These changes will be applicable from the 11 th November Q: What is PSD2? A: PSD2 stands for the Payment Services Directive II which is coming into force in 13 th January These are regulations that are changing the way the EEA deals with payments. Q: What countries are in the EEA? A: The EEA consists of 31 countries. The 28 countries of the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK, together with Iceland, Liechtenstein and Norway. Q: How are the incoming payments cut-off times changing and how does this affect me? A: We are extending some of the cut-off times for your incoming international payments. This means that when an international is sent to your account, we will be able to start passing that payment to your account sooner than we were able to. Currency Cut-off 11/11/17) New (11/11/17) AED 12:30 14:00 AUD 11:00 15:00 BHD 12:30 14:00
2 CAD 14:30 14:30 CHF 14:30 15:30 CNY 16:00 16:00 CZK 14:30 15:30 DKK 14:30 15:30 EUR 14:30 15:30 GBP 16:00 16:00 HKD 10:00 13:00 HUF 14:30 15:30 ILS 12:30 14:00 INR 12:30 14:00 JPY 11:00 15:00 KWD 12:30 14:00 MAD 12:30 14:00 MXN 16:00 16:00 NOK 14:30 15:30 NZD 11:00 15:00 OMR 12:30 14:00 PHP 12:30 12:00 PLN 14:30 15:30 QAR 12:30 14:00 RUB 16:00 16:00 SAR 12:30 14:00 SEK 14:30 15:30 SGD 10:00 13:00 THB 16:00 16:00 TRY 14:30 14:30 USD 16:00 16:00 ZAR 11:00 15:00 Q: Does this mean that I will have my payments available to me sooner? A: For incoming international payments, these will show on your account earlier and will be posted to your account on the date that the funds are received to AIB. When the funds are posted on your account, you will gain interest on these funds (where applicable). Depending on the incoming payment currency, you may not have use of these funds until up to 2 days after the payment has posted to your account. Q: As an Internet/Kiosk Banking user, how are the outgoing payments cut-off times changing and how does this affect me? A: From November, we are extending the daily cut off for making some of our currency payments. This means that you will be able to make payments later on a business day.
3 Currency Standard (pre- 11/11/17) New Standard (11/11/17) Urgent Cut-off 11/11/17)) New Urgent (11/11/17)) AED 12:00 13:30 Urgent not available AUD 15:30 15:30 10:30 14:30 CAD 16:00 16:00 13:00 14:00 CHF 16:00 16:00 14:00 15:00 CZK 16:00 16:00 13:00 15:00 DKK 16:00 16:00 14:00 15:00 EUR 16:00 16:00 14:00 15:00 GBP 16:00 16:00 13:00 15:00 HKD 15:30 15:30 Urgent was 12:30 not available HUF 16:00 16:00 13:00 15:00 ILS 12:00 13:30 Urgent not available INR 12:00 13:30 Urgent not available JPY 15:30 15:30 10:30 14:30 KWD 12:00 13:00 Urgent not available MXN 15:30 15:30 Urgent not available NOK 15:30 15:30 14:00 15:00 NZD 16:00 16:00 10:30 14:30 OMR N/A 13:00 Urgent not available PHP 12:00 11:30 Urgent not available PLN 16:00 16:00 13:00 14:30 QAR 11:30 13:30 Urgent not available SAR 12:00 13:30 Urgent not available SEK 15:30 15:30 14:00 15:00 SGD 15:30 15:30 Urgent was not available 12:30 THB 15:30 15:30 Urgent not available
4 TRY 11:30 15:30 Urgent was 13:30 not available USD 16:00 16:00 15:30 15:30 ZAR 15:30 15:30 10:30 14:30 Q: As an Internet Business Banking (ibb) user, how are the outgoing payments cut-off times changing and how does this affect me? A: From November, we are extending the daily cut off for making some of our currency payments. This means that you will be able to make payments later on a business day. Currency Standard Cutoff 11/11/17) New Standard (11/11/17) Urgent Cutoff 11/11/17)) New Urgent (11/11/17)) AED 11:30 13:00 Urgent not available AUD 15:00 15:00 Urgent not available CAD 16:00 16:00 12:30 13:30 CHF 16:00 16:00 13:30 14:30 CZK 16:00 16:00 12:30 14:30 DKK 16:00 16:00 13:30 14:30 EUR 16:00 16:00 14:00 (3pm Urgent Interbank) 14:30 (3pm Urgent Interbank) GBP 16:00 16:00 12:30 15:00 HKD 15:00 15:00 Urgent not available HUF 16:00 16:00 12:30 14:30 ILS 11:30 13:00 Urgent not available INR 11:30 13:00 Urgent not available JPY 15:00 15:00 Urgent not available KWD 11:30 13:00 Urgent not available MXN 15:30 15:30 Urgent not available NOK 16:00 16:00 13:30 14:30 NZD 15:00 15:00 Urgent not available OMR 11:30 13:00 Urgent not available PHP 11:30 11:00 Urgent not available PLN 16:00 16:00 12:30 14:30 QAR 11:30 13:00 Urgent not available SAR 11:30 13:00 Urgent not available SEK 16:00 16:00 13:30 14:30 SGD 15:00 15:00 Urgent not available THB 15:00 15:00 Urgent not available
5 TRY 11:30 15:30 Urgent not available USD 16:00 16:00 15:00 15:00 ZAR 15:00 15:00 Urgent not available Q As a Branch Banking customer, how are the outgoing payments cut-off times changing and how does this affect me? A: There is no impact on submitting Paylink forms to your account holding branch. The submission time for these is 11am on a business banking day. Q: The notice mentions changes to my fees and charges, what is changing? A We are changing the charging options on outgoing international payments. From now on if you are making a payment to the EEA you will only be able to send that payment where you pay the AIB charges and your beneficiary pays their charge. This change is applicable to Paylink services in Branch or payments made on Internet Business Banking (ibb). Q: What is a Sender option? A: In outgoing international payments from AIB, there were two charging options for making international payments, Shared or Sender. Shared is where you pay the AIB charges and your beneficiary pays their banks charge. Sender is when you pay both the AIB charge and the beneficiary charges. Q: What if I want my beneficiary in the EEA to receive a specific amount for a bill or invoice? A: If you want to ensure that your beneficiary receives a specific amount, you may need to contact them and finding out what their bank charges them to receive payments. You can then factor this into the payment amount. Q: I submit my payments using AIB s Multicurrency file, how will the Sender charge impact me? A: From 11 th November, non-sepa payments destined for a beneficiary within the EEA which have the Charge Bearer tag populated with DEBT will be rejected. The Charge Bearer tag for non-sepa payments to beneficiaries within the EEA must be populated with SHAR. Q: How are AIB s refund processes changing? A: Where you have advised us that an unauthorised payment has left your account, we will refund you for the transaction by the end of the next business day. We will then investigate the circumstances of the payment. If we conclude that the payment was correctly
6 authorised and executed by you, we will debit you for the amount you were refunded and any fees or charges levied due to the investigation. Q: How will the refund process change affect my 8 weeks refund rights for SEPA Direct debits? A: This change does not affect your rights for SEPA direct debits under 8 weeks. Q: What happens if I claim an unauthorised payment and it is proven that the payment was unauthorised? A: We will refund you the amount of the payment by the end of the next business day on receipt of your claim. If we investigate and prove the payment to be unauthorised, there will be no change to your account because you will have been refunded already. Q: What happens if a payment is refunded and is then proven authorised but I have insufficient funds in my account? A: If we prove a payment to be authorised, we will debit your account for the refunded amount and any fees or charges levied due to the investigation. If you don t have sufficient funds to cover this refund, or you exceed your agreed overdraft limit you will be responsible for any debit interest and surcharge interest.
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