The World s Most Advanced Sleep Improvement System

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2 The World s Most Advanced Sleep Improvement System Please read this user manual carefully. It will guide you through the initial setup of SleepScore Max, including how to pair the device with your iphone, Android or tablet, as well as offer details on key features of the app. Sleep deprivation is an alarming epidemic. Research suggests we re in the midst of a global crisis, and the Centers for Disease Control and Prevention (CDC) has labeled it a public health problem. Yet few people truly understand the immense impact sleep can have on their daily lives and long-term health. We understand sleep deeply. By purchasing SleepScore Max, you ve taken the first step towards enhancing the quality of your sleep and, as a result, your life. This revolutionary sleep improvement system is powered by SleepScore by ResMed technology, the most advanced at-home sleep sensor. The device leverages a combination of biomotion, respiratory, light and temperature sensors to track the quality and quantity of each sleep stage. With over a decade of development by ResMed and millions of nights of data collected to hone the precision of our sleep tracking technology. It has been tested against Polysomnography (PSG), the gold standard of sleep labs, validated in clinical research and published in more than 10 scientific papers executed by scientists around the world. It is truly the most accurate sleep tracker available outside of a lab. 2

3 Its advanced analytics tap into a global data network to provide you with meaningful scores and science-based insights. This ultra-personalized, actionable advice* can help you enhance your sleep quality. SleepScore Labs, the preeminent sleep health company, developed SleepScore Max. Our team of passionate experts is committed to helping you sleep and feel better while advancing the science of sleep health. *See Disclaimer. 3

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5 Table of Contents What s Included 6 Downloading the App 8 App Setup 9 How to Set Up Your SleepScore Max 10 Pairing Your SleepScore Max 12 LED Indicator 14 Sleep Basics 16 App Features 18 Positioning Your SleepScore Max 22 Tracking Your First Sleep 24 Privacy Policy 26 Product Information 29 Warranty 35 Disclaimer 38 5

6 What s Included USB Cable Max Power Supply Unit NOTE SleepScore Max is not a medical device, and our system does not provide medical advice. It is designed to help you improve your sleep habits through biofeedback and ultra-personalized coaching. If you have concerns that sleep issues are affecting your health, you should consult a healthcare professional immediately. 6

7 The Device SleepScore Max is the engine that captures sleep and bedroom environmental data. It uses highly accurate, patented sensor technology by ResMed to monitor your breathing and body movement. In addition, it measures ambient light and temperature levels in your bedroom. The front of the device features a small LED light, which indicates whether or not it is connected. The back of the device includes a USB Micro B socket for the power cable. The USB Power Cable The power cable connects SleepScore Max to the power supply unit. WARNING Only use the USB power cable and power supply unit supplied with your SleepScore Max. This cable should not be used to power any other equipment. The Power Supply Unit The power supply unit is a certified AC-DC adaptor and features a USB outlet to power your SleepScore Max. It must only be powered via the power supply unit provided and not through any other USB outlet, such as those on a laptop or docking station. The power supply unit should not be used to charge an ipad or ipad mini. 7

8 Downloading the App IMPORTANT Before you follow these set-up instructions, please ensure that both the Bluetooth and Wi-Fi are enabled on your Smartphone. Do not power up your SleepScore Max until instructed to do so. Download the SleepScore Max app from the App Store or Google Play. Simply search for SleepScore Max or follow the link from our website at You ll also find a list of compatible Smartphones there. 8

9 App Setup 1 Tour Once you ve downloaded the app, we recommend you take the tour to better understand SleepScore Max and how it can help improve your sleep. You can access it at any time through the Settings menu. 2 Register Follow the on-screen instructions to register your details and accept all the necessary terms, conditions and notifications. NOTE Actual layout of screens may vary depending on your operating system. 3 Setup SleepScore Max will communicate with your compatible Smartphone via Bluetooth. The app will guide you through connecting the two. 9

10 How to Set Up Your SleepScore Max 1 Connect Insert the power cable into the USB-Micro B socket in the back of SleepScore Max. Connect the other end of the USB power cable into the USB outlet in the power supply unit. Plug the power supply unit into the power outlet in the wall. 2 Position Position SleepScore Max on your nightstand at an arm s length away, with the front facing your chest. The bottom of the device should be above the height of the mattress. This ensures the SleepScore Max unit will capture your breathing rate correctly. 3 Pair SleepScore Max communicates to your compatible Smartphone or tablet via Bluetooth. The app will guide you through connecting the two. 4 Track In the app, on the Home screen, tap. 10

11 TIP Charge your Smartphone or tablet overnight while using SleepScore Max. 11

12 Pairing Your SleepScore Max Connecting with Bluetooth SleepScore Max communicates to your compatible Smartphone or tablet via Bluetooth. After taking the app tour, the app will guide you through connecting the two. 1 Ensure that Bluetooth is switched on and that SleepScore Max is powered up. 2 Tap the Start icon. 3 Select SleepScore Max on your available Bluetooth device screen. 4 You will see the message Device Successfully Paired. 12

13 About Bluetooth and SleepScore Max We recommend that you keep your Smartphone in your room once you ve started sleep tracking to maintain the Bluetooth connection. If the Bluetooth connection is interrupted, SleepScore Max will continue to track your sleep. However, it will require reconnection to transfer data to the Smartphone. Multiple users can use a single SleepScore Max (i.e., paired with different Smartphones), but the device can only track one person at a time. Two SleepScore Max units cannot be used in the same room at the same time, as this will disrupt performance. NOTE If your phone is in Airplane or Flight Mode, the Bluetooth function will be disabled. 13

14 LED Indicator Flashing Red MEANING Your SleepScore Max has not yet been paired for the first time. ACTION TO TAKE Pair your SleepScore Max with your Smartphone. Steady Green MEANING SleepScore Max is connected and ready to monitor sleep. ACTION TO TAKE Tap the Sleep icon to start the pre-sleep monitoring process. 14

15 Flashing Green, Fades Out MEANING SleepScore Max is in sleep monitoring mode. ACTION TO TAKE Go to sleep. Steady Red Light MEANING Bluetooth is not connected or Smartphone is out of range. ACTION TO TAKE Initiate Bluetooth connection to Smartphone. Steady Yellow Light MEANING Firmware upgrade taking place. ACTION TO TAKE Follow upgrade instructions provided in app. Do not unplug unit. 15

16 Sleep Basics Understanding the language of SleepScore Max Sleep Stages Your sleep is divided into various stages: light, deep, and REM (Rapid Eye Movement). A healthy combination of the three ensures a more restful and restorative sleep. Light sleep takes up the majority of your sleep time and is important for the development of muscle memory. During this stage, your breathing becomes more regular and shallow as you transition into deep sleep. During deep sleep, many physical functions slow down, which is necessary to revitalize both the body and immune system. During this stage, your breathing rate is slowest and the most regular. Rapid Eye Movement or REM is the period of sleep in which you dream the most. Eye movements are rapid and random, memories are stored and the brain is regenerated. During this stage, your breathing becomes more irregular as you process your dreams and your mind recharges. 16

17 Sleep Score by ResMed Each morning when you wake, the SleepScore Max app will deliver a personalized SleepScore between 0 and 100. It is calculated with six defined parameters, including: 1. Total sleep Duration 2. Light sleep 3. Deep sleep 4. REM sleep 5. Awakenings throughout the night 6. Time to fall asleep These variables are then measured against known sleep averages for your age and gender, which have been established by well-published research, expert advisors and by analyzing more than two million nights of sleep. Continued use of SleepScore Max should help (depending on your health status, sleep environment, and adherence to guidance) you improve this score. 17

18 SleepScore Max App Features Getting started with SleepScore Max Your Sleep Guide After four years of analyzing more than two million nights of objective sleep data, behavioral psychologists and leading sleep physicians helped develop SleepScore Max. The sophisticated analysis tool inside the device combines your sleep, daily activity and bedroom environmental data to curate personalized, actionable insights. They may be presented in the form of small daily changes, or larger steps you can take over a period of several days. SleepScore Max may also recommend various products and services that may help you improve your sleep based in part on information we learn about you as you utilize our product. While utilization of our product will automatically trigger ongoing recommendations regarding sleep improvement products and services that cannot be terminated unless you discontinue using our product, you may terminate and opt out of sharing your sleep or other information with us by contacting customer services at support@sleepscorelabs.com. 18

19 Smart Alarm Awakening during a period of light sleep likely means you ll feel more refreshed than if you re woken from a period of deep sleep. Simply choose a time window of up to 30 minutes and SleepScore Max will gently wake you from a light sleep stage. If you do not enter light sleep during this window, the Smart Alarm will instead sound at the end of it. Make sure the mute function is not enabled to allow this feature to work. Goals The goal feature allows you to understand your sleep, assess your motivation, and set objectives so you can actively track your progress and improve your sleep habits. 19

20 Sleep History Access detailed history of your personal sleep metrics, with detailed trends, charts, and correlations to other data (e.g., caffeine intake, exercise habits, etc.). 20

21 Sleep Chart (Hypnogram) The hypnogram illustrates the four sleep stages that make up your night s sleep. It also highlights when your sleep pattern may have been disturbed due to environmental variables such as a sudden change in background noise, temperature, or light. It even indicates your absence by displaying a gap on the chart. Sleep Report for Doctor* If you re experiencing ongoing sleep issues, SleepScore Max will automatically offer a downloadable report to take to a healthcare professional for medical advice and guidance. You can also access and download the report through the SleepScore website. *The Sleep Report for Doctor is a report from the SleepScore Max that you can share with your healthcare professional. SleepScore Max is not a medical device subject to FDA oversight, is not prescribed by a doctor, and does not provide medical advice or guaranty improved sleep. 21

22 Positioning your SleepScore Max To position SleepScore Max correctly, simply place it on the nightstand nearest you as follows. Height Make sure that the bottom of the device is slightly higher than the top of your mattress. If your nightstand is lower than your bed, place the device on top of books or similar objects to achieve optimum height. Direction SleepScore Max should be angled so that it s facing your chest. The logo should be pointing towards you. The device is designed to work irrespective of your sleeping position. 22

23 Distance SleepScore Max should be about an arm s length away from you when you re lying in bed. If there are two people in the bed, SleepScore Max will monitor the closest person only. Obstacles SleepScore Max uses technology that can detect your breathing rate even through your warmest winter comforter. Avoid placing any item on the nightstand between you and the device (e.g., a glass of water, mobile device, etc.). This may adversely affect performance. 23

24 Tracking Your First Sleep Once your SleepScore Max is set up and correctly positioned, you re ready to start monitoring your sleep. 1 Select Sleep Tap the Sleep icon on the Home screen. 2 Start Tracking Select Sleep on the Sleep screen to start monitoring. 3 Wake Up In the morning, hold the Wake Up button on your Smartphone screen to stop tracking and view your SleepScore and related summary. 24

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26 Privacy Policy How We Use the Information Unless otherwise specified herein, SleepScore Labs reserves the right to compile, save, use within the scope of our activities, and analyze any and all data about you (contact and personal data, sensitive personally identifiable information such as your sleep data, use history, outcomes data from the SLEEPSCORE MAX Products, etc.) that we collect from you through the Service. We use the personally identifiable information about you that you provide to us for purposes such as delivering the Service to you including providing sleep reports and analyses, responding to your requests for information or materials, contacting you, conducting analyses such as surveys and market research, processing and completing orders, processing your payment, administering your account, enhancing existing or developing new products and services, and administering and developing our business relationship with you or the company you represent. We also use your personally identifiable information to communicate with you, for example, to provide you with communications and content as part of the Service and for administrative communications regarding your account, newsletters, press releases, or information or advertisements relating to products, offers, or programs that may be of interest to you, including but not limited to communications, via or text, regarding your use of the SLEEPSCORE MAX Products. By submitting data, including personally identifiable information and information collected on an on-going basis about your sleep habits and environment, to us, you (or your legal representatives on your behalf) consent to these uses by SleepScore Labs and this cannot be terminated or opted out of absent discontinuation of using our product. We will send , text or electronic messages to you only if you have registered to request information from us or otherwise have agreed to receive such messages from us by providing your electronic contact information to us. 26

27 To opt out of sharing this information with us, please contact customer service at What means are at your disposal to keep control of your personal data? We believe that you should always have the means to protect your privacy when you use our products. We consider that we should support you and protect your privacy as fully as possible by guaranteeing you the following rights: Right to object to your data being processed You may for legitimate reasons object to your personal data being processed by contacting our customer service department. However, be aware that this action might limit the scope of products and services. 27

28 Right to protect your data SleepScore Labs uses various methods to safeguard your data. First, you need to have a password-protected account to access your data. The settings app also shows what permissions you have provided access to. You can restrict this at any time. However, be aware that this action might limit the scope of products and services. Right to delete your account SleepScore Labs will give you the right to remove your data that personally identifies you. You can delete your account and data by contacting customer service at support@sleepscorelabs.com. Please note that once data is deleted that this cannot be undone. Some of your data may remain in our back up servers. For how long do we retain your personal data? Apart from where the law stipulates a specific period, we retain your personal data for a period not exceeding the period required for the purposes for which it was collected and processed. We therefore retain your personal data attached to your account until the account deletion. 28

29 Product Information WARNINGS The SleepScore device has not been evaluated or approved by the FDA. The device and related guidance are not intended to replace necessary healthcare treatment or, when indicated, a more formal and medically supervised sleep study. Read the instructions before using SleepScore Max. Only the certified AC-DC adaptor provided should be used to power SleepScore Max. The condition of the power supply should be periodically checked. Do not use if the power supply is damaged or the cables are frayed. Keep out of reach of children. Ensure the power cable does not pose a tripping or strangling risk. Avoid contact with corrosive materials. Avoid contact with alcohol-based liquids, sprays or wipes. To avoid the risk of fire, do not use in the presence of flammable gasses or vapors. CAUTIONS Do not use outside the specified operating conditions. To avoid mechanical or electrical damage, do not drop the unit. Placing objects between SleepScore Max and the user may impair its performance. Using objects with moving parts, such as an electric fan, in the vicinity of SleepScore Max may impair its performance. In the event of a power failure, SleepScore Max will not operate. 29

30 Cleaning/Maintenance SleepScore Max should only be cleaned with a damp cloth. Do not immerse SleepScore Max or AC-DC adapter (power supply unit) in water. Do not use furniture polish, solvent sprays or alcohol-based liquids, sprays or wipes. There are no serviceable parts. No maintenance is required. Opening the unit will void the warranty. Explanation of symbols DC Power Input Only Follow instructions for use Follow local laws and recycling plans regarding disposal or recycling of components and packaging 30

31 Specifications Power supply: Input: Output: Type: Current consumption (Max): Sensors: Weight (Max only): Dimensions: Materials: Bluetooth: Operating Conditions: VAC, 50/60Hz,0.15A 5VDC, 1A USB-Micro B 100mA (5V input) SleepScore By ResMed Sleep sensor, Temperature Sensor, Light Sensor 0.55 pound (250g) Height: 150mm, Width: 100mm, Depth: 55mm Front cover: Fabric, Stand: Plastic, Back: Plastic, Base Front cover: Plastic Bluetooth F to 95 F (+5 C +35 C) and 30% 85% Relative Humidity Storage/Transport Conditions: FCC: -13 F to 140 F (-25 C +60 C) and 30% 85% Relative Humidity FCC ID: YAKBM14 FCC ID: QDQBT121 31

32 Specifications (cont.) IC: Product Model Number: Origins: IC ID: 11415A-BM14 IC ID: 5123A-BGTBT Manufactured in China List of Compatible Devices and Operating Systems Apple Smartphones - iphone 6 and above Apple operating systems ios 10 and above Android operating systems and above For complete list of supported devices please visit NOTE The Power Supply Unit is not recommended for charging an ipad or ipad mini. 32

33 FCC Compliance Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Innovation, Science and Economic Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/NMB-3(B) Nemko Certified: Standards Applied - IEC EN UL CAN/CSA-C22.2 No FCC Title 47 CFR, Part 15 Class B ICES SleepScore Labs 33

34 All rights reserved. Reproduction in part or whole is prohibited. SleepScore Max logo is a trademark of SleepScore Labs. Android is a trademark of Google Inc. Bluetooth word mark and logos are the registered trademarks of Bluetooth SIG. iphone, ipad and ipod are registered trademarks of Apple Inc. ipad Mini is a trademark of Apple Inc. The App Store is a service mark of Apple Inc. Made for iphone means that an electronic accessory has been designed to connect to iphone and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iphone may affect wireless performance. 34

35 Warranty SleepScore Max One Year Limited Warranty Consumer Sleep Solutions LLC, DBA SleepScore Labs, warrants this product to be free from defects in workmanship and materials at the point of sale. Subject to this product being used in accordance with its instructions for use, the product shall continue to be free from defects, for a period of one (1) year from the date of original purchase. Any damage or defects caused by a failure to follow the instructions which relate to this product or as the result of an accident, abuse, misuse, misapplication, product modification, faulty ancillary equipment, improper voltage or current, lightning or other acts of God, commercial non-home use, normal wear and tear, shipping damage or loss, damage to digital media players or damage caused by the actions of anyone other than SleepScore Labs are expressly excluded from the warranty stated above. While our data suggests our products can improve sleep quality, we cannot guaranty all consumers will have improved sleep since sleep quality is impacted by a wide range of factors outside of our control. Your sleep environment, health status, and adherence to sleep guidance will all impact your overall sleep quality. SleepScore Labs will, at its sole election, repair or replace any product that proves to be defective in either or both of workmanship or materials and as covered by this warranty. If the product is no longer manufactured or is out of stock at or after the time SleepScore Labs learns of the warranty claim, SleepScore Labs may, at its sole election, replace your product with a similar product. SleepScore Labs liability is limited to the repair or replacement, of any defective product under warranty and any incidental or consequential damages are expressly excluded to the fullest extent permitted by law. 35

36 Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty is not transferable and does not extend to users other than the person who originally purchased the product. This warranty gives you specific legal rights and you may also have other rights, which vary from country, province or state. Other than as permitted by law, SleepScore Labs does not exclude, limit or suspend any other rights you may have. For a full understanding of your rights, consult the laws of your country, province or state. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. SleepScore Labs DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, SleepScore Labs LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY, AND AT SleepScore Labs OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. 36

37 Return Policy / Limited Warranty Service Warranty claims will only be valid when proof of purchase is supplied to SleepScore Labs to evidence that the product was purchased from an authorized SleepScore Labs dealer and that the claim is within one (1) year of original purchase. To make a warranty claim, you must first contact SleepScore Labs by ing support@sleepscorelabs.com or by calling (877) stating your name, full postal address, contact telephone number, date and place of purchase and a detailed description of the problem you are experiencing. If the defect is covered by this warranty, then you will be provided with an authorization number and instructions for return shipment. Where possible, you must send to SleepScore Labs the damaged or defective product. Return shipments are at the customer s expense. The returned product MUST be accompanied by the original proof of purchase. We highly recommend that you retain a copy of this proof of purchase for your records. SleepScore Labs shall not be responsible for lost or damaged products during shipment. Any product returned without the original proof of purchase will be returned without being examined or tested and such return shall be at the customer s expense. To avoid any additional charges, all returns and exchanges must include the original packing materials, product box, all included accessories which may include, but not necessarily be limited to, power adapters or power cords, connecting cables, adapters, inserts, cards and instruction manuals. The absence of any of the aforementioned items may mean that you incur a charge for their replacement. SleepScore Labs shall not be liable for any indirect or direct consequential loss. 37

38 Disclaimer SleepScore Max is designed to help improve sleep through coaching and biofeedback. It is not a medical device and it is not the practice of medicine. If you have concerns that sleep is affecting your health, you should consult your Healthcare Professional. User Manual Version: OTH-MKT _RevB 38

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