Quality Improvement Resources. The Quality Academy Tutorial 4

Transcription

1 Quality Improvement Resources The Quality Academy Tutorial 4

2 Learning Objectives: You Will Learn About Where you can go for help and information related to quality improvement: Key organizations Websites Tools and publications Technical assistance resources 2 Learning Objectives

3 Tips for Viewing this Presentation Read along with the narrator Skip to other slides in the presentation Search for keywords in the presentation Review current slide Play, rewind and fast forward View full screen 3 Tips for Viewing

4 Hey - Where Do We Go for Help? 4 QI Resources

5 Key Question What help and information are available to my HIV care program as it carries out its quality improvement work? 5 QI Resources

6 Organizations and Programs You Should Know National Quality Center (NQC) National HIVQUAL Project Health Resources and Services Administration (HRSA) HIV/AIDS Bureau (HAB) Institute for Healthcare Improvement (IHI) 6 Key Organizations

7 Quality Improvement Websites NationalQualityCenter.org HIV measures Change ideas Best practices Tools/resources Literature FAQ 7 Key Organizations

8 Quality Improvement Websites HIV QI publications Measures HIVQUAL Project Clinical guidelines Recent news and events 8 QI Websites

9 Quality Improvement Websites HRSA QI expectations and requirements QI tools Technical assistance resources 9 QI Websites

10 Quality Improvement Websites Information about quality across sectors, conditions Hosts web discussions 10 QI Websites

11 Others AIDS Education and Training Centers: Centers for Disease Control and Prevention: HIV/AIDS Treatment Information Service (DHHS Treatment Guidelines): National Guideline Clearinghouse: Johns Hopkins AIDS Service: JAMA HIV/AIDS: Center for Evidence-Based Medicine: Agency for Healthcare Research and Quality (AHRQ): National Quality Measures Clearinghouse: 11 QI Websites

12 Resources from HRSA HIV/AIDS Bureau Quality Management Technical Assistance Manual can be downloaded from: The manual is now also available in Spanish: Supervisión de la Calidad: Manual de Asistencia Técnica at: Manuals on quality methods and HAB expectations Part A Manual can be downloaded from: Part B Manual can be downloaded from: 12 QI Websites

13 Resources from HRSA HIV/AIDS Bureau Quality Management in HIV/AIDS Systems of Care (2003) TA Conference Call. A transcript of the Conference call can be downloaded at: The HRSA CARE Action newsletter addresses issues affecting the HIV care delivery community. The December 2003 issue focused exclusively on quality management. Find it at: HAB All-Grantee Meeting: 13 QI Websites

14 Have a Question? We have answers: Developing an Effective Quality Management Program in Accordance with the Ryan White Program: RW Quality Requirements Quality Terminology Building an Effective QM Program Quality Indicators and Data Collection Setting up Quality Improvement Teams Resources for Quality Improvement/Management 14 QI Websites

15 Test Question HRSA stands for: A) Health Regional Supportive Agency B) Hundred Registered Shortage Areas C) Health Resources and Services Administration D) Highly Reliable Statistical Anomalies 15 Test Question

16 Test Question Who has sponsored the National Quality Center to become a resource to all Ryan White funded grantees? A) Johns Hopkins University B) Institute for Healthcare Improvement C) HRSA HIV/AIDS Bureau D) New York State Department of Health AIDS Institute 16 Test Question

17 Test Question Which organization has been awarded to develop the National Quality Center and the National HIVQUAL Project? A) Johns Hopkins University B) Institute for Healthcare Improvement C) Health Resources and Services Administration D) New York State Department of Health AIDS Institute 17 Test Question

18 Quality Improvement Publications 18 QI Publications

19 Quality Improvement Publications 19 QI Publications

20 Quality Improvement Publications 20 QI Publications

21 Quality Improvement Publications 21 QI Publications

22 22 Quality Improvement Publications

23 Quality Improvement Tools 23 QI Tools

24 Quality Improvement Publications 24 QI Tools

25 Test Question I work in a primary care clinic that already has a pretty good quality improvement program. We have HIV-related quality measures in place; we just want to make some changes to improve our HIV care. The best publication for us to start with is: A) Measuring Clinical Performance B) HIVQUAL Workbook C) Improving Care for People Living with HIV/AIDS Disease Manual D) HIVQUAL Group Learning Guide Submit 25 QI Resources

26 Test Question Our HIV program is just starting out and we want to get a detailed look at the entire quality management spectrum. Where should we start? A) Measuring Clinical Performance B) HIVQUAL Workbook C) Improving Care for People Living with HIV/AIDS Disease Manual D) HIVQUAL Group Learning Guide 26 QI Resources

27 Test Question I work in a network of HIV providers and need to train others on the concepts of quality improvement. What are the best resources for me as a QI trainer? A) Measuring Clinical Performance B) HIVQUAL Workbook C) Improving Care for People Living with HIV/AIDS Disease Manual D) HIVQUAL Group Learning Guide 27 QI Resources

28 Technical Assistance Resources National Quality Center NYSDOH AIDS Institute 90 Church Street 13th floor New York, NY QI Resources

29 Technical Assistance Resources National HIVQUAL Project NYSDOH AIDS Institute 90 Church Street 13th Floor New York, NY QI Resources

30 Pop Quiz 30 QI Resources

31 NQC and HIVQUAL: 2 TA Resources NQC HIVQUAL Project Funding by HRSA HIV/AIDS Bureau HRSA HIV/AIDS Bureau/DCBP Awardee NYSDOH AIDS Institute NYSDOH AIDS Institute Overall Purpose Ryan White Grantees Technical Assistance To build capacity for quality improvement to improve the quality of HIV care and services nationally All Parts and other Ryan White grantees (e.g., AETCs) Level 1: QI Information Dissemination Level 2: Training and Educational Fora Level 3: Short-term on/off-site Consultation To build capacity for quality improvement to improve the quality of HIV care and services nationally Part C and Part D Intensive on/off-site Consultation 31 QI Resources

32 NQC and HIVQUAL: 2 TA Resources Consultative Goals TA Consultation NQC Assistance in achieving clearly defined and agreed TA goals through consultation and coaching HIVQUAL Project Engagement in long-term relationship to strengthen QM program through consultation and coaching (with identified consultant); self-reporting of HIV quality performance data via HIVQUAL3 and comparative data Length of TA Short-term (3-8 months) Long-term (ongoing) TA Request Call NQC directly; visit the NQC website; contact your HRSA Project Officer Contact HRSA Project Officer 32 QI Resources

33 Test Question What is the correct difference between HIVQUAL and NQC? A) NQC is funded by the Division of Community Based Programs, whereas HIVQUAL is funded solely by the HIV/AIDS Bureau. B) NQC provides short-term, on-site technical assistance and HIVQUAL provides long-term technical assistance. C) NQC only works with Part C and Part D grantees; HIVQUAL works with all Parts and other Ryan White Grantees (e.g AETCs). D) HIVQUAL is managed by the AIDS Institute, whereas the National Quality Center functions independently of the AIDS Institute. 33 QI Resources

34 Key Points Many resources exist about how to make improvements in HIV care Become familiar with these and use them The NQC website is a great place to start Help others in your organization learn about these resources too 34 Key Points

35 Please Rate This Tutorial By Indicating How Your Response To The Following Statements. Was this Tutorial helpful to you? Did this Tutorial meet your expectations and goals? Was the Tutorial clearly organized and easy to use? Would you recommend this Tutorial to colleagues of yours? Yes, a lot Yes, a little Neutral No, not very much No, not at all Submit 35 Evaluation

36 Related Tutorials To learn more about the National Quality Center, study Tutorial 1 To learn more about the Ryan White Program and its expectations for quality, study Tutorial 3 To learn more about the HIVQUAL Project, study Tutorial 8 To learn more about improvement collaboratives, study Tutorial 12 and Tutorial Related Tutorials

37 The Quality Academy For further information, contact: National Quality Center New York State Dept. of Health 90 Church Street, 13 floor New York, NY Work: Fax: Or visit us online at NationalQualityCenter.org 37 In Closing