Saving 10,000 days. 12 th October, Carol Madden - Wincanton Peter Christovic- Active Health Partners

Transcription

1 Saving 10,000 days Chartered Institute of Logistics & Transport Seminar 12 th October, 2009 Carol Madden - Wincanton Peter Christovic- Active Health Partners

2 Agenda Absence Management Overview What is Absence? Why is Absence hard to manage? Absence Management Best Practice UK Absence Barometer How does the AHP service work? Wincanton Case Study Context Approach Results Absence Current Factors Swine Flu & Absence The Recession Q&A

3 Active Health Partners Specialise in providing Absence Management solutions to both public and private sector organisations Considered a market leader and progressive thinker on absence management Provide a Day 1 Nurse-led Absence Management service around the clock i.e. 24 / 7, 365 days per year

4 What is Absence? A key topic for many UK business Costs UK business 13.2B per annum* Or 7.4 days per employee per year** 692 per employee per year** What are the root causes? What is absence management best practice? * - CBI 2008 ** - Charterd Institute of Personnel and Development (CIPD) 2009 Annual Survey

5 Why is Absence hard to manage? Reasons cited for why absence is difficult to manage Data Incomplete, accuracy, collecting can be time consuming & costly Managers not following organisations policies & procedures Employee behaviour False claims, calling when inappropriate Changing priorities

6 Absence Management Best Practice Most effective approaches to managing absence Short Term Absence Return-to-work interviews Trigger mechanisms to review attendance Sickness absence information provided to line managers Disciplinary procedures used for unacceptable absence Restricting sick pay Line managers take primary responsibility for managing absence

7 Absence Management Best Practice Most effective approaches to managing absence Long Term Absence Occupational Health involvement Return to work interviews Flexible working Rehabilitation programme Changes to working pattern or environment Capability procedure or restricting sick pay

8 UK Absence Risk Barometer

9 Risk Profiling Reasons for Absence Management Reason Frequency Mean SD Median Simple Risk Rank ( % ) days days days Estimate Musculoskeletal 8888 (10.8) Mental Health 2918 (3.5) Simple Risk Estimate = % Frequency x Mean

10 Target interventions by area Deal with high duration medical/health intervention issues Management Reason (Housing Sector) Freq % Mean Days Simple Risk Estimate Rank Musculoskeletal Mental Health Surgery Infection Deal with high frequency Gastrointestinal management practices Injuries and Poisoning issues Respiratory Neurological ENT and Eyes Genitourinary Cardiovascular Non Medical Reason Complications of Pregnancy and Childbirth Skin Tumours Dental Endocrine Blood Medical Appointment Grand Total

11 Transport & Logistics Risk Profile

12 Transport & Logistics Risk Profile Musculoskeletal e.g. back pain, pulled muscle, neck stiffness presents the highest risk at 150 The risk due to Infection has increased due to reported Swine Flu spells. For T&L avg =6.39 days/spell due to Swine Flu vs 5.52 days across all sectors. Age group yrs take most days at 6.89 Non medical absences account for 27.5% cf 16.4% across all sectors. The avg Non Medical absence is 1.41 days Gastrointestinal has the second highest frequency, most likely to be a management practice issue Surgery requires attention, early intervention can be considered to reduce wait times

13 Use evidence to ensure appropriate intervention Sub-Reason Frequency Mean SD Median ( % ) days days days Musculoskeletal 8888 (100) # Back pain 2203 (24.8) # Other musculoskeletal 2119 (23.8) # Back Strain 1264 (14.2) # Sprained ankle 554 (6.2) # Knee pain 516 (5.8) # Neck Pain 291 (3.3) # Sciatica 216 (2.4)

14 How does the AHP Service work? Absence Management from Day 1 24 / 7 / Report Unplanned Absence 3. Immediate Notification ( & SMS) 2. Medical Advice 4. Trigger/Absence Assessment 5. Reports

15 Case Study Wincanton Case Study

16 Wincanton Case Study Context 30,000 employees based at 400 locations across Europe Warehousing capacity exceeds 2.8 m3 Operates more than 6,000 vehicles Focus on absence Cost savings Inconsistencies across sites Increase market competitiveness Improve customer satisfaction

17 Wincanton Case Study Approach Review conducted & evaluation of potential solutions Nurse led absence management service selected Active Health Partners Trialed on 11 contracts across 5,500 staff at 20 different sites

18 Wincanton Case Study Results Significant reduction in short term absences across most sites Average duration of short term absence reduced from 7 to 4 days In the first six months WDL due to absence was 36,000 compared with 46,000 for the same period of the previous year Increased quality of management information and consistent processes 90% employees stated nurses had dealt with their absence well

19 Absence Current Factors Swine Flu & Absence The Recession

20 Absence Current Factors Swine Flu Predictions are the full impact of Swine Flu unlikely to be felt until the winter months when cases of flu tend to increase Some sources predict up to 50% of the workforce could be affected and absent from work Businesses being urged to consider a second wave of the outbreak in their contingency planning arrangements

21 Swine Flu Trends

22 Absence Current Factors Swine Flu 5 tips for planning and coping with Swine Flu 1. Put contingency plans in now e.g. remote working, crosstraining, emergency contact details, flexible working etc. 2. Review and update your policies e.g. Absence & sickness, dependant leave, travel, flexible working 3. Put in place measures to protect the Health & Safety of your workforce 4. Plan for and manage absence effectively 5. Ensure good communication with staff Source: PersonnelToday.com

23 Absence Current Factors Absence & the Recession Based on the finding of the CIPD 2009 Annual Survey (642 employers covering 1.9 million employees) Job Security Just over 50% of employers don t think concerns over job security have made any difference to absence and 15% don t know Presenteeism - i.e. people struggle to work when sick. 67% of employers stated they have not noticed any increase 56% of respondents have made redundancies in past 12 mths and 22% are planning to make redundancies in the next 6 mths 40% of organisations use employee absence records as part of the criterion when selecting for redundancy Line managers need to be aware in employees performance and behaviour and not just their attendance

24 Thank-you Questions?