Curo s Independent Living Service A ground-breaking service. Harriet Bosnell Jackie Burns

Transcription

1 Curo s Independent Living Service A ground-breaking service Harriet Bosnell Jackie Burns

2 What s been said It s a simple but winning idea. In just 18 months Curo has helped almost 500 people, aged from 23 to 103 to live independently at home (24Housing) we know from working with residents and community representatives that people want a service that fits around them and not the other way round

3 An Award Winning Service In 2013 our Independent Living Service won three National Housing Federation Community Impact Awards South West Better Health Overall South West Winner Overall National Winner

4 ' Absolutely fantastic and cannot be commended enough' NHF Judge

5 Curo We are a thriving ethical business, with a mission to make a positive and profound contribution to the neighbourhoods we work in inspiring and empowering people to succeed in life

6 What do we do? We are one of the largest landlords in the West of England, owning more than 12,000 homes across the Bath and Bristol area. High quality care and support services Supporting around 2,500 people, of all ages

7 Our priorities Improve the quality of life for our customers Reach out to more people who need our support Develop new services and inspiring ways to support people Financial viability

8 Our Care and Support Services

9 ILS Steps to Success Build relationships Customers not clients Take time to understand and unpick what people actually want Offer a flexible, affordable service Measure what you do (SROI) Publicity-use your networks; customers, commissioners, colleagues Norma & her daughter

10 ILS - Our Offer to people You choose what you want from a list or menu of options You decide the level of service you have as well as what We know that you are an expert in your own support needs Support designed by you and people like you, supported by us. For funded and private self funded

11 Services we would want for people we know

12 In relation to the health agenda? Cost effective support to stay at home Prevention Enablement Personalisation Partnership village agents rural health, Carers Centre, Care Support for long term conditions dementia, mental health needs On platform of telecare/ telehealth

13 Key networks/contacts? Clinical Commissioners for non-acute and long-term conditions Adult Social Care Commissioners Forums affordable warmth, dementia and reablement Clinical Commissioning Group lead GP commissioner Health & Wellbeing Board

14 Understanding the health agenda Locate the health/housing interfaces in your operating locations Dementia pathways, reablement, health action groups, LiNK groups for patient representatives Working jointly towards shared agendas

15 Engaging with health Offers to GP surgeries via practice managers drop-in advice sessions Support to dementia clinics offer to carers Home from hospital services plus step-down accommodation Access GP education sessions Tender for Health and Social Care opportunities

16 Evidencing success Let the results from last year do the talking.. 69 people helped over to prevent residential care public purse saving of up to 630, people supported to access aids and adaptations to prevent falls 41 people with dementia supported to live independently at home 12 people to alternative non-hospital bed accommodation

17 The path we took to success Investing in relationships with customers, colleagues commissioners Customers not clients - we always ask what works what doesn t work? Measuring what we do in ways that meet the latest care and Support Industry ways ( Social Return On Investment) Taking the time to understand and unpick what people actually want Making an offer that is flexible, affordable Getting customers who love us to tell others about us in every way possible Norma and her daughter

18 More than ILS continuing to innovate Support to 2,000 people in sheltered Independent Living Service Step down from hospital Rural Dementia Challenge Service Teen Parents services Floating Support with outreach Reach Specialist Mental Health Service Time to Talk - family mediation and schools programme Same day access temporary accommodation services Supported accommodation services for young people 2 x 24 hour complex needs schemes homeless people young people Foyer (Training Support Accommodation) Consistently high positive outcomes 93% successful move-on for homeless and young people Sheltered satisfaction levels of 95% in quarterly surveys

19 Want to know more? I

20 Award from the Minister!

21 Closing thoughts I get help with paperwork and money I feel so much better after the visits I can talk properly to someone who listens. It means I can cope better with other things