Process Communication Model Taibi Khaler, PhD
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1 Welcome to Process Communication Model Taibi Khaler, PhD Are you Talking or are you Communicating? Christine Sterpetti - Certified PCM Trainer
2 1) Helps us to know ourselves better 2) How we interact with the world 3) A useful tool to help us identify the most effective style of communicating with someone 4) How to predict and identify a person s distress behaviors 5) Implementing distress intervention tactics What I Mean What I Understand Message M Feedback M Sender Recipient
3 Perceptions Personality Structure Psychological/Motivati onal Needs Distress Behaviors Personalities Types Distress Sequences
4 Every person views the world around them in 6 different ways which correspond to 6 fundamentally different perceptions.
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6 url Thought (facts) Logical, Responsible, Organized pointslogicallllllo 25% of population 75% men 25% women logical,respnsir Physcological Needs: Recognition of work Structure of time esponsible, org I think... What options... Does that mean... Who, what, when, where......facts...information
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8 Opinions (values) Dedicated Observant Conscientious 10% of population 75% men In my 25% opinion... women We should... I believe......commitment...dedication Physcological Needs Recognition of work/contribution Recognition of conviction...trust...respect
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10 Emotions Compassionate Sensitive Warm 30% of population 25% men 75% women I feel... I m comfortable with... I care... I like... Physcological Needs: Recognition of person sensory...sad...happy
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12 Reactions Spontaneous Creative Playful Text 20% of population 40% men 60% women WOW!!! fun slang phrases I love... Physcological Need: Playful Contact I hate...
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14 Imagination Reflective Imaginative Calm 10% of population 40% men 60% women Psychological Need: Solitude I imagine......i see... It comes to mind... I need to reflect...
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16 Action Charming Adaptable Persuasive 5%of population 60% men 40% women Bottom line... The objective is... Make it happen... Go for it... Psychological Need: Excitement Challenge...
17 Perceptions Personality Types Thoughts Thinker Opinions Persister Emotions Harmonizer Reactions Rebel In-actions Imaginer Actions Promoter
18 Personal Condominium IMAGINER (imagination) PROMOTER (actions) THINKER (thoughts) IN-ACTION 1) We are born with our base. This does not change 2) by 7 years old a persons condominium is structured 3) In the beginning Base and Phase are the same (1/3 of population base/phase) Long term (6 mo -2 years) intensive stress can cause a Phase change. Therefore our psychological needs change. REBEL (reactions) Phase PERSISTER (opinions) HARMONIZER (emotions) Base
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20 Remember that.. If our psychological needs are not satisfied in a positive way, we will satisfy them in a negative way. Leading to non-productive and self destructive behavior. The 6 distress sequences are observable and predictable.
21 The Non - Communication I don t feel good... When did you start not feeling well? I don t know... How do I know. I can t remember... doncanremem ber... What do you mean... how can you not remember when it started? Ok, but did it start this morning or did it start a week ago?
22 Distress Sequence - Thinker 1st Degree - starts using big words, hyper detailed. Manager - stops delegating 2nd Degree - Becomes frustrated and critical around time and those who do not think. Starts to Micro-manage 3rd Degree - Not able to think logically. Feeling of being worthless. Pushes other away.
23 Distress Sequence - Persister 1st Degree - starts using big words, starts asking complicated questions. Manager - notices only what is wrong 2nd Degree - Starts preaching. Becomes suspicious and critical of those that don t believe like them. 3rd Degree - Doesn t trust anyone. Abandons all others.
24 Distress Sequence - Harmonizer 1st Degree - Wants to please. Over adapts to others needs, loses self confidence Manager - Does not make firm decisions as needed 2nd Degree - Starts to make silly mistakes. Starts to self criticize and invites criticism from others. 3rd Degree - Their environment becomes dirty or disheveled. They let themselves go. Gets rejected
25 Distress Sequence - Rebel 1st Degree - Makes effort to understand. Manager - Inappropriately delegates 2nd Degree - Starts to blame. Becomes negative and complaining. Easily bored and vengeful 3rd Degree - I ll show them attitude. Gets excluded
26 Distress Sequence - Imaginer 1st Degree - Isolates from the rest. Believes things will get done by themselves. Says, yes generically. Manager - No longer concentrates on what needs to be done 2nd Degree - Stops giving answers. Projects started but not finished. Feels inadequate or embarrassed. 3rd Degree - Gets isolated
27 Distress Sequence - Promoter 1st Degree - Stops helping others. Expects others to figure it out themselves Manager - No longer offers support - on your own 2nd Degree - Starts to manipulate. Starts arguments. Ignores or breaks the rules. 3rd Degree - Abandons others
28 Thinker (thoughts) Recognition of Competence Structure of time Rebel (reactions) Playful Contact Persister (opinions) Recognition of contribution Recognition of conviction Imaginer (imagination) Solitude Harmonizer (emotions) Recognition of person Sensory Promoter (actions) Incident
29 To Conclude... Recognize and positively satisfy our psychological needs Speak to my Base so as not to anger my Phase
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