Surviving and Thriving During Change. National ICC Meeting Washington, D.C. February 6, Presented by. Kathleen Osta of Vital Clarity

Transcription

1 National ICC Meeting Washington, D.C. February 6, 2005 Surviving and Thriving During Change Presented by Kathleen Osta of Vital Clarity 15 Hunters Way Asheville, NC (828)

2 THE TRANSITION CURVE Denial Commitment Past Future Resistance Exploration Shift SIGNS OF DENIAL SIGNS OF RESISTANCE What You See Avoidance Going through the motions Only routine work What You See Accidents, illness Mistakes Careless or sloppy work Confusion Anger, frustration Not learning Low energy, sluggishness Exaggerated hardiness Difficulty concentrating What You Hear Silence It ll blow over, it always does What s the big deal? What You Hear Complaining This won t work Whose idea was this? I don t want to discuss it We ve tried this before Changing the subject from the change to anything else Why do we have to do this? Vital Clarity (828) Page ChangeWorks Solutions

3 WHY DO PEOPLE RESIST CHANGE? They don t understand the reason for it. They fear the loss of a world they were comfortable in. They fear not being good enough to master the new demands. They have been hurt or betrayed by previous changes. They were not asked for input about the change. They don t know what it means for them. What are some other reasons? Vital Clarity (828) Page ChangeWorks Solutions

4 COMMUNICATION STRATEGIES Denial ANNOUNCE Present openly Inform Care-front Commitment RECOGNIZE Inspire Acknowledge Celebrate LISTEN Solicit responses Receive input Acknowledge feelings Resistance FACILITATE Focus Challenge Brainstorm Seek new possibilities Exploration Vital Clarity (828) Page ChangeWorks Solutions

5 ASSESSING AN ACTUAL CHANGE List the people that live with you, or those with whom you spend the most time, and based on the indicators previously mentioned, make a guess about where each person is. Name Signs Observed Phase Next, graph these people on the grid below. Place their initials approximately where they fall on the curve. Denial Commitment Resistance Exploration Finally, from your analysis, what approaches do you need to use as a caregiver/parent or family member to help them move to the next level? Where are you on this curve? What ritual might help your family member move? What ritual might help you move? Vital Clarity (828) Page ChangeWorks Solutions

6 SHIFTING YOUR FOCUS Think about a situation or condition that is a recurring source of frustration in your life. State it here as clearly as possible: Step ❶: Under the CANNOT CONTROL column, list all the aspects of this situation that you cannot control (at least 4). Step ❷: Label the first column CAN CONTROL, and list the aspects of this situation that you can control. Step ❸: Finally, label the middle column CAN INFLUENCE. Consider each item in the CANNOT CONTROL column and, one by one, list the ways that you can influence that aspect of the situation. Step ❷ Step ❸ Step ❶ CANNOT CONTROL You now have a list of possible actions that will keep you in the Mastery quadrant of the Personal Power Grid. Vital Clarity (828) Page ChangeWorks Solutions

7 PERSONAL POWER GRID Can Control Can Influence Cannot Control Take Action Mastery Ceaseless Striving No Action Giving Up Letting Go Mastery Taking action on things you can control. Ceaseless Striving Taking action on things you cannot control. Spending time reacting, and never feeling satisfied. Type A behavior. Giving Up Not taking action on things you can control. Acting helpless, feeling like a victim. Not doing what you could do. Letting Go Not taking action on things you cannot control. Not feeling guilty or resentful. A physical feeling of relief, release of pressure. Vital Clarity (828) Page ChangeWorks Solutions

8 PERSONAL POWER WORKSHEET Think of a challenge you are facing. In the Personal Power Grid below, write what you are and are not doing in each area. Remember, that in most major challenges, you are probably acting in all four ways: mastery, ceaseless striving, giving up and letting go. CAN CONTROL CANNOT CONTROL TAKE ACTION NO ACTION MASTERY GIVING UP CEASELESS STRIVING LETTING GO Vital Clarity (828) Page ChangeWorks Solutions