Tower s Leading Associates
|
|
- Nathaniel Martin
- 5 years ago
- Views:
Transcription
1 December Contents Leading Associates Leading Regions Top 10 Associates, 2016 Article: The Most Important Sales Skill: Empathy Tower s Leading Associates November Humor 1. Eliot Cohen West Hills, CA 2. Tim O Connor Seminole, FL 3. William Ferrin Galveston, TX 4. Ken Birnbaum Baltimore, MD 5. Dave Macaruso Cranston, RI 6. Diane Bigby Irmo, SC 7. Bev Segal Allison Park, PA 8. Bill O Donnell North Royalton, OH 9. M. Brad Willis Norcross, GA 10. Gerald Manolas Virginia Beach, VA Tower Insurance Services Inc. 1
2 Tower s Leading Regions November 2016 Southeast 1. Timothy O Connor 2. Diane Bigby 3. Brad Willis Mid-ATLANTIC 1. Ken Birnbaum 2. Gerald Manolas 3. Paula Breads west 1. Eliot Cohen 2. Marcus Cohen 3. John Ricci SOUTHWEST 1. William Ferrin 2. Ronda Rasberry 3. Nicholas Ferrin LEGEND New England Tri-State Mid-Atlantic Southeast Southwest Midwest West MIDWEST 1. William O Donnell 2. Don Bokshan 3. Eric Fradin TRISTATE 1. Beverly Segal 2. Dennis Scharff 3. Irv Segal New England 1. Dave Macaruso 2. Shannon Curry 3. Michael Bucci Tower Insurance Services Inc. 2 Tower Insurance Services Inc.
3 Top 10 Associates 2016 Monthly Year-To-Date 1. Paula Breads, MD 2. Diane Bigby, SC 3. Tim O Connor, FL 4. Ken Birnbaum, MD 5. Lindsay Rimm, MD 6. Dave Macaruso, RI 7. M. Brad Willis, GA 8. Eliot Cohen, CA 9. Don Bokshan, MI 10. David Booth, FL The Most Important Sales Skill: Empathy Are we born with it or can it be learned? BY Angela Stephenson Empathetic people are popular because they have the power to fully understand others and make them feel at ease. When someone seems empathetic, you open up to them about your problems without the fear of being judged. The most successful sales people engage their clients in this kind of trusting bond and get to understand them on a deep level. How does empathy relate to sales? All high flying sales professionals will agree that emotional intelligence is key to developing successful business relationships. However, if you struggle with client empathy then rest assured: everybody has the ability to empathize. In its most basic sense, empathy means the ability to understand and share the feelings of another. It means stepping outside of your own lived experience and opinions, and seeing where other people are coming from and what their motivations are. In short, this is about remembering that you re not the only pebble on the beach. Everyone has different motivations and personalities, and the best sales people recognize this. Being charismatic is not enough if you fail to truly listen to and identify with your clients. You might have charisma but you need empathy to push past first meetings and make sustainable business relationships that will last for years. Empathy builds trust in client relationships, strengthens teams, improves coaching interactions and forms an emotionally intelligent foundation to build strong business on top of. However, can everyone be empathetic? Some people claim to be naturally less sensitive or empathetic than others and struggle to relate to others. Insensitive, un-empathetic people tend to be arrogant and self-centered with a need for admiration. They are selfish, manipulative, and Tower Insurance Services Inc. 3
4 aggressive and often fail to listen to others. Will they be successful in sales? Probably not at first. But with a little bit of work they could begin to emotionally relate to people in business. Nature or nurture? As with all nature or nurture debates, nobody is certain why some people are more empathetic than others. However, research has proven that individual capacities for empathy are not restricted and people can work to improve their emotional intelligence. Recent research shows that people living with Narcissistic Personality Disorder (NPD) are capable of empathy. If they are capable of empathy, almost anyone is! NPD is a psychological condition where people have an inflated sense of self importance and constantly seek admiration from others. It has long been thought that narcissists are biologically incapable of empathy, but in truth they are able to condition their minds to relate to others. Empathy is the ability to experience another person s perspective or emotions it reinforces social cooperation and throughout the years has ensured our survival in groups. High empathy friendships are rewarding and help us improve our quality of life. The bottom line is that anyone can boost their empathy levels and sales people will find that this directly impacts on their success. Here are five ways to strengthen your capacity for empathy: 1. Always seek to establish common ground with whoever you meet. Seek to identify similarities rather than differences between you and other people. Once you identify with someone and see them as a reflection of your own personality, you will have more time for them. Empathetic people seek to identify with people they may hold contrasting opinions with. 2. Listen intently. Listen with 100% of your attention focused on the person who is speaking. It sounds simple, but very rarely do we do this; usually, we are busy thinking about our own plans and thoughts, or simply about what we re going to say. The ability to completely immerse yourself in what someone else is saying allows you to focus on their feelings, wants and needs. Highly empathetic people put their own thoughts aside and listen to others. 3. Push your comfort zone. This applies more to your personal life than your professional life; visit new places, spend time with different people, do some regular volunteering. Push yourself to do or see things that you would not usually do. By exposing yourself to different places, people and lifestyles, you will eliminate the differences between your life and others, whilst developing your capacity to empathize with almost anybody. 4. Talk to strangers. The most empathetic people are curious about strangers and unafraid to develop a relationship with them. Take inspiration from children; they often seek to develop relationships and engage with people by asking them questions and getting to know them. Try to regain some of that childlike curiosity. You don t have to be strangers, they can be people you see regularly but have never spoken to: cleaners, delivery drivers, neighbors or people you regularly see on the bus. 5. Pay attention to things outside of yourself. This is closely linked to the second point, but it s vital to developing empathy. Instead of becoming too preoccupied with your own thoughts, pay attention to other people and what s going on around you. Notice the subtleties, like body language and tone of voice, and tap into the details of other peoples existence. You will find the results fascinating. In sales and life, those who lack empathy will pay a high price in the long run. A lack of empathy leads to the breakdown of relationships, increased conflict and can encourage poor decision-making practices in businesses. Empathy is a valuable trait that all sales people should work on in order to become not only better at their job, but better human beings. Source: Tower Insurance Services Inc. 4
5 December HUMOR Tower Insurance Services Inc. 5
Emotional-Social Intelligence Index
Emotional-Social Intelligence Index Sample Report Platform Taken On : Date & Time Taken : Assessment Duration : - 09:40 AM (Eastern Time) 8 Minutes When it comes to happiness and success in life, Emotional-Social
More informationEmotional Quotient. Bernd Mustermann 1/2/2013
Emotional Quotient 1/2/2013 Klettgaustraße 21 D-79761 Waldshut-Tiengen Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand and
More informationTTI Success Insights Emotional Quotient Version
TTI Success Insights Emotional Quotient Version 2-2-2011 Scottsdale, Arizona INTRODUCTION The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand
More informationExaminee : - JOHN SAMPLE. Company: - ABC Industries Date: - December 8, 2011
Emotional Intelligence Quotient tm Examinee : - JOHN SAMPLE Company: - ABC Industries Date: - December 8, 2011 INTRODUCTION to the EIQ: A person's Emotional Intelligence Quotient affects their interactions
More informationEMOTIONAL QUOTIENT ASSESSMENT RESULTS
EMOTIONAL QUOTIENT ASSESSMENT RESULTS The Emotional Quotient (EQ) is a measure of your ability to sense, understand, and effectively apply the power and acumen of your emotions and the emotions of others
More informationEmotional Quotient. Megan Nice. Owner Sample Co Your Address Here Your Phone Number Here Your Address Here
Emotional Quotient Owner Sample Co. 5-22-2013 Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand and effectively apply the
More informationValue of emotional intelligence in veterinary practice teams
Vet Times The website for the veterinary profession https://www.vettimes.co.uk Value of emotional intelligence in veterinary practice teams Author : MAGGIE SHILCOCK Categories : Vets Date : February 17,
More informationManaging conversations around mental health. Blue Light Programme mind.org.uk/bluelight
Managing conversations around mental health Blue Light Programme 1 Managing conversations around mental health Managing conversations about mental wellbeing Find a quiet place with an informal atmosphere,
More informationEmotional Quotient. Stacy Sample. Technical Sales ABC Corporation
Emotional Quotient Technical Sales ABC Corporation 9-14-2015 Shawn Kent Hayashi, CPBA & CPVA Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability
More informationFoundations for Success. Unit 3
Foundations for Success Unit 3 Know Yourself Socrates Lesson 1 Self-Awareness Key Terms assessment associate cluster differentiate introspection What You Will Learn to Do Determine your behavioral preferences
More informationTTI Emotional Quotient TM
TTI Emotional Quotient TM "He who knows others is learned. He who knows himself is wise." Lao Tse Sally Sample ABC Company 7-29-2009 Copyright 2007-2009. EQmentor, Inc. & Target Training International,
More informationThis is a large part of coaching presence as it helps create a special and strong bond between coach and client.
Page 1 Confidence People have presence when their outer behavior and appearance conveys confidence and authenticity and is in sync with their intent. It is about being comfortable and confident with who
More informationRapidRapport. Action Journal. with Michael Bernoff
with Michael Bernoff Action Journal Rapport-building acts as the foundation for the introduction of ideas, relationships, products and services. Without establishing rapport, you are unlikely to get the
More informationKnowledge Brochure Series MS & BUILDING A SUPPORT NETWORK
Knowledge Brochure Series MS & BUILDING A SUPPORT NETWORK The right network makes all the difference Living with multiple sclerosis (MS) can motivate individuals to connect. Whether it is meeting an individual
More informationTHE TRUST EDGE. TRUST is. THE TRUST EDGE is the gained when others confidently believe in you.
TRUST is. THE TRUST EDGE is the gained when others confidently believe in you. time depth Everything of value is built on trust, from financial systems to relationships. page 1 8 PILLARS OF TRUST 1. C
More informationCandidate: Joanne Sample Company: Abc Chemicals Job Title: Chief Quality Assurance Date: Jan. 29, 2017
EMOTIONAL QUOTIENT Candidate: Company: Abc Chemicals Job Title: Chief Quality Assurance Date: Jan. 29, 2017 Emotional Quotient distributed by: Aptitude Analytics 1385 Highway 35. Suite 118 Middletown NJ
More informationEmotional Quotient. Andrew Doe. Test Job Acme Acme Test Slogan Acme Company N. Pacesetter Way
Emotional Quotient Test Job Acme 2-16-2018 Acme Test Slogan test@reportengine.com Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand
More informationValidation Techniques in a Real World By Alisa Tagg, BA ACC/EDU AC-BC CADDCT CDP CDCS NAAP President
What is Validation? This therapy was developed to attempt understanding what emotions patients with Alzheimer s disease are expressing and respond in a way that allows patients to express their emotions
More informationThe Case For Empathy. Understanding how emotions impact customer experiences. by JANET LEBLANC, Janet LeBlanc + Associates Inc.
The Case For Empathy Understanding how emotions impact customer experiences. by JANET LEBLANC, Janet LeBlanc + Associates Inc. ABOUT JANET LEBLANC + ASSOCIATES INC. A leading North American consulting
More informationWhat You Will Learn to Do. Linked Core Abilities Build your capacity for life-long learning Treat self and others with respect
Courtesy of Army JROTC U3C1L1 Self-Awareness Key Words: Assessment Associate Cluster Differentiate Introspection What You Will Learn to Do Determine your behavioral preferences Linked Core Abilities Build
More informationADHD Tests and Diagnosis
ADHD Tests and Diagnosis Diagnosing Attention Deficit Disorder in Children and Adults On their own, none of the symptoms of attention deficit disorder are abnormal. Most people feel scattered, unfocused,
More informationNORTH LONDON SCHOOL OF ENGLISH. Title: Personality. Read the text and fill in the gaps with the words from the box.
Title: Personality. Read the text and fill in the gaps with the words from the box. Pessimistic Sympathetic Impulsive Calm Ambitious Aggressive Toughminded Goaloriented Imaginative Patient Analytical Stubborn
More informationBehavioral EQ MULTI-RATER PROFILE. Prepared for: By: Session: 22 Jul Madeline Bertrand. Sample Organization
Behavioral EQ MULTI-RATER PROFILE Prepared for: Madeline Bertrand By: Sample Organization Session: Improving Interpersonal Effectiveness 22 Jul 2014 Behavioral EQ, Putting Emotional Intelligence to Work,
More informationLidia Smirnov Counselling
What to expect from couple therapy The information in here will help you prepare for couples therapy, so you know what to expect and how to prepare to get the most out of our work together. I ve also included
More informationMotivational Interviewing in Healthcare. Presented by: Christy Dauner, OTR
Motivational Interviewing in Healthcare Presented by: Christy Dauner, OTR The Spirit of MI Create an atmosphere of acceptance, trust, compassion and respect Find something you like or respect about every
More informationAssertive Communication/Conflict Resolution In Dealing With Different People. Stephanie Bellin Employer Services Trainer
Assertive Communication/Conflict Resolution In Dealing With Different People Stephanie Bellin Employer Services Trainer The Passive Communicator Often complain and feel they are being treated unfairly.
More informationEmotional Intelligence
Emotional Intelligence 1 Emotional Intelligence Emotional intelligence is your ability to recognize & understand emotions in yourself and others, and your ability to use this awareness to manage your behavior
More informationEBOOK GREAT LEADERS DON T TELL YOU WHAT TO DO, THEY DEVELOP YOUR CAPABILITIES.
EBOOK GREAT LEADERS DON T TELL YOU WHAT TO DO, THEY DEVELOP YOUR CAPABILITIES. Hard to believe, but some managers don t understand how critical coaching is for development, growth, and a proactive work
More informationTTI Personal Talent Skills Inventory Coaching Report
TTI Personal Talent Skills Inventory Coaching Report "He who knows others is learned. He who knows himself is wise." Lao Tse Mason Roberts District Manager YMCA 8-1-2008 Copyright 2003-2008. Performance
More informationExploring YOUR inner-self through Vocal Profiling
Exploring YOUR inner-self through Vocal Profiling Thank you for taking the opportunity to experience the BioVoice computer program. As you speak into the microphone, the computer will catalog your words
More informationLoving-Kindness Meditation
Loving-Kindness Meditation Compassion Meditation 10-15 min. Client Yes Loving-kindness means tender and benevolent affection. It is the wish that all beings (you and others) may be happy and that good
More informationRespect Handout. You receive respect when you show others respect regardless of how they treat you.
RESPECT -- THE WILL TO UNDERSTAND Part Two Heading in Decent People, Decent Company: How to Lead with Character at Work and in Life by Robert Turknett and Carolyn Turknett, 2005 Respect Handout Respect
More informationNonviolent Communication
Nonviolent Communication Nonviolent Communication (NVC) is sometimes referred to as compassionate communication. Its purpose is to: 1. create human connections that empower compassionate giving and receiving
More informationPractices for Demonstrating Empathy in the Workplace
Practices for Demonstrating Empathy in the Workplace These practices have been developed to help leaders at all levels to develop and demonstrate empathy. These practices, when employed in combination,
More informationA moment's insight is sometimes worth a life's experience.
By Angela Spaxman, Business and Career Coach, Director of Spaxman Ltd., Coach Training Expert for Progress-U Ltd. A moment's insight is sometimes worth a life's experience. -- Oliver Wendell Holmes US
More informationsection 6: transitioning away from mental illness
section 6: transitioning away from mental illness Throughout this resource, we have emphasized the importance of a recovery perspective. One of the main achievements of the recovery model is its emphasis
More information4/3/2014. Dame Cicely Sanders : Born in England Nursing Degree Social Work Degree Doctor Opened 1 st Stand Alone Hospice 1967
Catherine Hausenfluke Independent Consultant 512-966-4955 Know More about Dying and Grief Come to Terms with Your Own Morality Understand Grief and What are the Rules Understand the Dying Process Relating
More informationEmotional Intelligence Teleseminar Exercise Sheets. EQ Cracking the Human Intelligence Code. Exercise # 1 - Mad, Sad, Glad
Emotional Intelligence Teleseminar Exercise Sheets EQ Cracking the Human Intelligence Code Exercise # 1 - Mad, Sad, Glad 1. Identify a personal experience around each of the following strong emotions:
More informationLeadership in Turbulent Times
What is a Leader? B. Kim Barnes Leadership is difficult to define with precision. We know it when we experience it; often we are made most aware of it by its absence. Each of us has our own set of criteria
More informationRunning head: PERSONALITY TYPE PREFERENCE REFLECTION: ENFJ 1. Personality Type Preference Reflection: ENFJ. Kari Simpson. Wright State University
Running head: PERSONALITY TYPE PREFERENCE REFLECTION: ENFJ 1 Personality Type Preference Reflection: ENFJ Kari Simpson Wright State University PERSONALITY TYPE PREFERENCE REFLECTION: ENFJ 2 Personality
More informationIn 1980, a new term entered our vocabulary: Attention deficit disorder. It
In This Chapter Chapter 1 AD/HD Basics Recognizing symptoms of attention deficit/hyperactivity disorder Understanding the origins of AD/HD Viewing AD/HD diagnosis and treatment Coping with AD/HD in your
More informationEmotional Intelligence
Being At Your Best Emotional Intelligence Your EQ is a higher prediction of your success than your IQ! Brought to you by: Introduction Emotional Intelligence (EQ) touches every part of your life. Don t
More informationCritical Conversations
Critical Conversations TIPS FOR TALKING WHEN STAKES ARE HIGH Agenda 1. Basics of Communication 2. Crucial Conversations defined 3. Before the conversation: setting the stage 4. During the conversation:
More informationDeveloping Your Intuition
EFT Personal Developments Inc. Presents Developing Your Intuition With Clara Penner Introduction to your Intuition You can see, hear, touch, smell and taste... But are you in touch with your intuitive
More informationEMOTIONAL INTELLIGENCE ABILITY TO IDENTIFY AND MANAGE ONE S OWN AND OTHERS EMOTIONS. Report for Lucas Sample ID UH Date April 02, 2013
EQ THE EMOTIONAL INTELLIGENCE ABILITY TO IDENTIFY AND MANAGE ONE S OWN AND OTHERS EMOTIONS. Report for Lucas Sample ID UH503949 Date April 02, 2013 2013 Hogan Assessment Systems, Inc. Introduction The
More informationThe Recovery Journey after a PICU admission
The Recovery Journey after a PICU admission A guide for families Introduction This booklet has been written for parents and young people who have experienced a Paediatric Intensive Care Unit (PICU) admission.
More informationDiscovering Diversity Profile Individual Report
Individual Report Respondent Name Monday, November 13, 2006 This report is provided by: Integro Leadership Institute 1380 Wilmington Pike, Suite 113B West Chester PA 19382 Toll Free (866) 468-3476 Phone
More informationThe Vine Assessment System by LifeCubby
The Vine Assessment System by LifeCubby A Fully Integrated Platform for Observation, Daily Reporting, Communications and Assessment For Early Childhood Professionals and the Families that they Serve Alignment
More informationFamily Connections Validation Skills
Page 24 Definition of validation What Is Validation? (Fruzzetti) Identifying and communicating your understanding of what the other person is saying or feeling in a CLEAR way Communicate what you understand
More informationThe. DISCstyles Behavioral Report
The DISCstyles Behavioral Report Personalized Report For: Paul J. Sample Focus: Work 6/4/2010 Table of Contents Introduction to the Bus DISCstyles Behavioral Report...3 General Characteristics of Your
More informationCharacter Word of the Month
Character Word of the Month August September Excellence: The state of excelling and doing more than expected Positive Attitude: A feeling or way of thinking that affects a person's behavior October Responsibility:
More informationPRACTICAL INFLUENCING SKILLS. Introduction. Foundations for Effective Influence & Presence: The C 3 Model of Influencing
PRACTICAL INFLUENCING SKILLS Introduction Influence is a critical part of your role. You need to influence a number of different stakeholders in many different situations. What is it that some people do
More informationThe Power to Change Your Life: Ten Keys to Resilient Living Robert Brooks, Ph.D.
The Power to Change Your Life: Ten Keys to Resilient Living Robert Brooks, Ph.D. The latest book I co-authored with my colleague Dr. Sam Goldstein was recently released. In contrast to our previous works
More informationLEADING WITH EMOTIONAL INTELLIGENCE
LEADING WITH EMOTIONAL INTELLIGENCE LEADING WITH THE WHOLE BRAIN By Michelle Braden An Leadership Resource 501 West Main Street Charlottesville VA 22903 434.293.5758 www.msbcoach.com INTRODUCTION What
More informationBSBLDR511 Develop and use emotional intelligence. Learning Guide
BSBLDR511 Develop and use emotional intelligence Written by Sandy Welton www.trainingresourcesrto.com.au BSBLDR511 Develop Use Emotional Intelligence_LG_V1.0 Page 1 This unit covers the development and
More informationCONCEPTS GUIDE. Improving Personal Effectiveness With Versatility
CONCEPTS GUIDE Improving Personal Effectiveness With Versatility TABLE OF CONTENTS PAGE Introduction...1 The SOCIAL STYLE MODEL TM...1 Where Did Your Style Come From?...1 SOCIAL STYLE and Versatility Work...
More informationComplete Inner Freedom Method Dialogue
Complete Inner Freedom Method Dialogue We ll explore one or two of the Inner Freedom Method steps in detail during individual class sessions. Providing the complete coaching dialogue is intended to give
More informationCOACH WORKPLACE REPORT. Jane Doe. Sample Report July 18, Copyright 2011 Multi-Health Systems Inc. All rights reserved.
COACH WORKPLACE REPORT Jane Doe Sample Report July 8, 0 Copyright 0 Multi-Health Systems Inc. All rights reserved. Response Style Explained Indicates the need for further examination possible validity
More informationLearn how to more effectively communicate with others. This will be a fun and informative workshop! Sponsored by
Assertiveness Training Learn how to more effectively communicate with others. This will be a fun and informative workshop! Sponsored by Lack of Assertiveness Examples Allowing others to coerce you into
More informationStrengths-based, Collaborative Mental Health Treatment. SuEllen Hamkins, MD Josh Relin, PsyD
Strengths-based, Collaborative Mental Health Treatment SuEllen Hamkins, MD Josh Relin, PsyD Today s Talk Roots of strengths- and values-based, collaborative treatment Initial consultations: Intakes Strengths-based
More informationTwo Bear HEALING ARTS NYACK, NY. Develop your ability to telepathically and intuitively communicate with animals
6 Practices that will help you communicate with your animal Develop your ability to telepathically and intuitively communicate with animals Two Bear HEALING ARTS NYACK, NY T: 845.512.8389 E: nfo@twobearhealingarts.com
More informationEMPATHY IN THE WORKPLACE
EMPATHY IN THE WORKPLACE Presented by: Joe Brummer Community Mediation, Inc. WHAT IS EMPATHY? The ability to: 1.) recognize and understand another s emotions without feeling those emotions yourself
More informationCAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence
CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence for Career Success REBECCA MCDONALD SENIOR CAREER COACH CURRENT M.A. COUNSELING CANDIDATE Notes Every year I work closely with recruiters and
More informationTransforming Judgmental Thinking
180 Restoring Hope Transforming Judgmental Thinking I don t like that man. I must get to know him better. Abraham Lincoln Dealing with difficult people can evoke and sustain judgmental thinking, which
More informationStep 2 Challenging negative thoughts "Weeding"
Managing Automatic Negative Thoughts (ANTs) Step 1 Identifying negative thoughts "ANTs" Step 2 Challenging negative thoughts "Weeding" Step 3 Planting positive thoughts 'Potting" Step1 Identifying Your
More informationLingo. Supported by. Insights into experiences of children and young people when talking to adults and professionals about their mental health
Lingo Supported by Insights into experiences of children and young people when talking to adults and professionals about their mental health Why Lingo? This booklet was co-produced by a Young Champion
More informationContents. Chapter. A Closer Look at You. Section 17.1 Your Personality Section 17.2 Develop a Positive Attitude. Chapter 17 A Closer Look at You
Chapter 17 A Closer Look at You Chapter 17 A Closer Look at You Contents Section 17.1 Your Personality Section 17.2 Develop a Positive Attitude 1 Section 17.1 Your Personality Personality develops from
More informationPLAN FOR TODAY. What is Emotional Intelligence/EQ? Why it Matters An Overview of the EQ Model Lots of ideas for improving your EQ
PLAN FOR TODAY What is Emotional Intelligence/EQ? Why it Matters An Overview of the EQ Model Lots of ideas for improving your EQ EMOTIONAL INTELLIGENCE IS NOT Being Emotional Always Agreeable Optimistic
More informationteamed up for fun and success Heike Fiedler-Phelps January 13, 2018
. teamed up for fun and success Heike Fiedler-Phelps January 13, 2018 Why bother? 3x 31% When the human brain is positive, intelligence rises. This is because we stop diverting resources to worry and to
More informationThe Power Of Self-Belief
PERSPECTIVES EXPOSÉ The Power Of Self-Belief Our self-belief stems from our inner dialogue about our self-worth and the confidence we have in our ability. The way we feel about ourselves is reflected in
More informationENGAGING THE CONSUMER VOICE
ENGAGING THE CONSUMER VOICE Katherine Cavanaugh, Consumer Advocate, National HCH Council Danielle Orlando, Peer Advocate, Project HOPE This activity is made possible by grant number U30CS09746 from the
More informationCovenant Group Manual
All Souls Church Unitarian Covenant Group Ministry Covenant Group Manual Small-group ministry or covenant groups create a sacred time where the stories of our lives are shared. Parker Palmer Whatever you
More information5 Quick Tips for Improving Your Emotional Intelligence. and Increasing Your Success in All Areas of Your Life
5 Quick Tips for Improving Your Emotional Intelligence and Increasing Your Success in All Areas of Your Life Table of Contents Self-Awareness... 3 Active Listening... 4 Self-Regulation... 5 Empathy...
More informationSelf-Direction: Relationship Management. Boundaries
Self-Direction: Relationship Management Name: Boundaries Point of the Assignment: 1) To understand the concept of boundaries. 2) To see how the lack of boundaries negatively impacts time management. 3)
More informationBuilding Emotional Intelligence. Presented by: Andria Hill-Lehr
Building Emotional Intelligence Presented by: Andria Hill-Lehr Date: May 6, 2014 NSLAP Information English: 1-866-299-1299 French: 1-866-398-9505 TTY: 1-888-384-1152 Online: www.homewoodhumansolutions.ca
More informationMindfulness for living well with a LTC
Clinical Health Psychology Services Mindfulness for living well with a LTC A Patient Workbook Easy read version Developed by Clinical Health Psychology Services Aintree University Hospital NHS Foundation
More informationLeadership Beyond Reason
1-Values... 2 2-Thoughts... 2 Cognitive Style... 2 Orientation to Reality... 2 Holding Opposing Thoughts... 2 Adapting to New Realities... 2 Intuition... 2 Creativity... 3 Cognitive Distortions... 3 Observe
More informationPut Your Worries Here With Teen Clients, Students, and Patients
Ten Practical Techniques for Using Put Your Worries Here With Teen Clients, Students, and Patients by Lisa M. Schab, LCSW While Put Your Worries Here is set up to be of benefit to the average teen wanting
More informationCulture Shock & You. Todd Cornell
Culture Shock & You Todd Cornell culturev@yahoo.com Culture Shock & Me It was just like the rest of us Wisdom I gained from Chinese culture To know others is wisdom, to know one s self is clarity 知人者智,
More informationEmotional Intelligence: The Foundation of Leadership
CASAGRANDE CONSULTING aligning performance with mission Emotional Intelligence: The Foundation of Leadership Georgia Campus Chiefs Training Conference March 2015 Inattentional Blindness We think we see
More informationMy Notebook. A space for your private thoughts.
My Notebook A space for your private thoughts. 2 Ground rules: 1. Listen respectfully. 2. Speak your truth. And honor other people s truth. 3. If your conversations get off track, pause and restart. Say
More informationWhat is effective communication?
Communication What is effective communication? - Communication: Any connection between humans - Both verbal & non-verbal. - You cannot not communicate. * We are ALWAYS communicating. What are the five
More informationWorking with Difficult Patients
New York State Collaborative Care Initiative PCMH Grantee Webinars 2014 Working with Difficult Patients Anna Ratzliff, MD, PhD University of Washington 2012 Webinar Objectives Identify common difficult
More informationConflict Management. Conflict. Conflict. The Phases of Conflict
Management Assertive & Constructive Communications Objectives and Expectations Understand skills and mindsets needed to be an assertive communicator Staff to have strategies to keep difficult conversations
More informationAssertive Communications
Assertive Communications Key Objectives Ø Understand Communications styles Passive/ Assertive/Aggressive Ø Neuroscience and Communications Ø Self Awareness Ø Explore how your attitudes and emotions support
More informationWhat is stress? Stress is an emotional/ bodily reaction to
The Basics What is stress? What are some causes of stress? Stress is an emotional/ bodily reaction to a physical, psychological or emotional demand We all display stress in different ways Some stress is
More informationMotivational Interviewing
Motivational Interviewing The behavior of human beings is influenced not only by the past and current environment, but also by our images of the future. AI Lisa Stockwell, M.Ed. There are three levels
More informationDr. Coakley, so virtual colonoscopy, what is it? Is it a CT exam exactly?
Virtual Colonoscopy Webcast January 26, 2009 Fergus Coakley, M.D. Please remember the opinions expressed on Patient Power are not necessarily the views of UCSF Medical Center, its medical staff or Patient
More informationA FRAMEWORK FOR EMPOWERMENT
A FRAMEWORK FOR EMPOWERMENT What is an Empowered Person? Think about someone you know and admire. It could be a neighbor, a family member, someone you know from TV or the news. It can even be someone you
More informationEMOTIONAL INTELLIGENCE TEST-R
We thank you for taking the test and for your support and participation. Your report is presented in multiple sections as given below: Menu Indicators Indicators specific to the test Personalized analysis
More informationK I N G. mentally ill E N. 38 myevt.com exceptional veterinary team March/April 2012
W OR K I N G W IT H mentally ill C LI E N TS 38 myevt.com exceptional veterinary team March/April 2012 Corissa C. Lotta, PhD, and Stacie L. Fishell, MA Peer Reviewed March/April 2012 exceptional veterinary
More information15 Common Cognitive Distortions
15 Common Cognitive Distortions By JOHN M. GROHOL, PSY.D. July 2, 2009 http://psychcentral.com/lib/2009/15-common-cognitive-distortions/ What s a cognitive distortion and why do so many people have them?
More informationAFSP SURVIVOR OUTREACH PROGRAM VOLUNTEER TRAINING HANDOUT
AFSP SURVIVOR OUTREACH PROGRAM VOLUNTEER TRAINING HANDOUT Goals of the AFSP Survivor Outreach Program Suggested Answers To Frequently Asked Questions on Visits Roadblocks to Communication During Visits
More informationDeveloping Yourself to Your Highest Potential
Developing Yourself to Your Highest Potential Multiple factors determine your overall effectiveness and how fully you realize your potential. Among those factors is how effectively you are using all available
More informationOptimal Health Questionnaire
Optimal Health Questionnaire This questionnaire is intended to help you assess how well you are balancing the various elements in your life. The basis of the process is that we have 5 dimensions which
More informationWe don t see things as they are, we see things as we are!
A6 Appreciate our differences as individuals in the microsystem - The Human Dynamics perspective Malin Skreding Hallgren, process leader, Qulturum Håkan Carlson, Esther improvement coach Peter Kammerlind,
More informationHumanistic Approach. Humanists view behavior as a reflection of internal growth. Abraham Maslow
Humanistic Approach Humanists view behavior as a reflection of internal growth Abraham Maslow Humanistic Approach 1. People are good (in their potentials) 2. People have needs 3. If needs are met then
More informationSouthern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update
Southern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update Intervention Human interaction is a vital part of an effective safety system Unsafe acts and conditions- most of the accidents
More informationHow to Choose a Counsellor
How to Choose a Counsellor Many survivors of sexual assault, sexual abuse, or other forms of violence find counselling to be a helpful part of their recovery process. Counselling can accelerate the relief
More informationHumanizing X: Joy in Work 1
Humanizing X: Joy in Work 1 Humanizing X: Joy & Empathy at Work Humanizing X: Joy in Work 2 Joy is one of health care s greatest assets. Why joy in work? And why now? Joy is a connection to meaning, purpose,
More information