Conflict Management at Work
|
|
- Howard Gregory
- 6 years ago
- Views:
Transcription
1 Conflict Management at Work Melissa Brodrick, Ombudsperson Harvard Medical School, Harvard School of Dental Medicine, and Harvard School of Public Health
2 Opportunities in Conflict Gain clarity about one s own interests, resources and options Understand the other person s perspective Strengthen relationships Reach creative resolutions Learn how to better address future issues
3 A Definition of Conflict Conflict is a crisis in human interactions. -- Barauch Bush and Joseph Folger, The Power of Mediation
4 Changing Conflict Interaction Negative Conflict Spiral Weak Self-Absorbed Strong Responsive Positive Constructive Connecting Humanizing Positive Conflict Spiral Negative Destructive Alienating Demonizing Reference: Folger, J.P.,Baruch Bush, R. A.,Della Noce, D.J. (Ed.) (2010). Transformative mediation: a sourcebook, resources for conflict intervention practitioners and programs, Transformative mediation: theoretical foundations (page 21). New York: Institute for the Study of Conflict Transformation, Virginia: Association for Conflict Resolution
5 Effective Communication essential to resolving conflicts is not Brain Surgery.
6 Conflict Styles First, know yourself.
7 Understanding Your Conflict Style How you behave, verbally and physically, when you communicate under stress. We behave in accordance with: our perceptions, interpretations and values (the meaning we give to the facts). our assumptions about the intentions of the other (usually negative). what the conversation will mean to our identity our worth and value. What may be to your advantage in some instances may not be in others. Ask: Did the behaviors benefit you, or not serve you well?
8 Five Conflict Styles 1. Competing 2. Collaborating 3. Compromising 4. Accommodating 5. Avoiding Thomas-Kilman Conflict Styles of Survey
9 When to Use Which Style: Melissa Brodrick, Harvard Medical School
10 Elements of Principled Negotiations At the heart of a conflict there is often a negotiation little or big that has been executed poorly or avoided Interests: why you want something Options: responsive to interests On the table BATNA/ Best Alternative to a Negotiated Agreement: Away from the table Objective Criteria: standards of fairness (laws, industry standards, common principles) From Getting to Yes Roger Fisher and William Ury
11 Power The perception that we have few choices because we are less powerful or because we are so powerful that the other party will have to agree with our position.
12 Sources of Power in Negotiation Position Relationship Rewards/ Sanctions Force Expertise/ knowledge Commitment Strong Conviction Moral Authority Information Money, funding Age Education Gender Bullying Connections BATNA
13 Sources of Power Think about your own sources of power. List them:
14 Best Practices in Preparing for a Conflict Conversation Find the right time and place for your conversation Be in the right frame of mind (self awareness) best self/ genuine curiosity/ assume good intentions/ believe in your positive influence Plan in advance your best approach and how to carry it out Commit to your plan and show flexibility as warranted Summarize your understanding at the end and follow up with a written summary ****Seek help when you need it
15 The Ombuds Office as Your Resource Why contact the Ombuds Office? Confidential Independent Neutral Informal A place to sort out your issues, goals and options so that you can make your best decisions about next steps Services include conflict coaching, informal mediation, group facilitation, shuttle diplomacy, sharing of resources, education re policies and procedures
Course Faculty: Melissa Brodrick. Course Planners: Anne Klibanski, MD Donna Lawton, MS Nancy Rigotti, MD Ann Skoczenski, PhD Theodore Stern, MD
The following planners, speakers, and content reviewers, on behalf of themselves and their spouse or partner, have reported no relevant financial relationships with any entity producing, marketing, re-selling,
More informationThe following planners and/or their spouse/partner have reported a relevant financial relationship with a commercial interest:
PLANNERS The following planners and/or their spouse/partner have reported no relevant financial relationship with a commercial interest: Dennis Brown, PhD; Donna Lawton, MS; Nancy Rigotti, MD; Ann Skoczenski,
More informationGetting to Yes. Getting to Yes: Negotiating Agreement Without Giving In - April 30, 1992
Getting to Yes Getting to Yes: Negotiating Agreement Without Giving In - April 30, 1992 by William L. Ury, Roger Fisher, Bruce M. Patton Don t Bargain over positions: Principled negotiation as an alternative
More informationCommunication & Conflict. New Leader Online Training September 2017
Communication & Conflict New Leader Online Training September 2017 Overview of Session Communication is a dynamic process We are responsible for our part of the process Empathetic listening is imperative
More informationCR APPROACH TO ETHICS A CONFLICT RESOLUTION APPROACH TO MANAGING ETHICAL DILEMMAS: FROM CRISIS TO CONSENSUS TRADITIONAL SW ETHICS TEXTS & COURSES
A CONFLICT RESOLUTION APPROACH TO MANAGING ETHICAL DILEMMAS: FROM CRISIS TO CONSENSUS Allan Barsky JD, MSW, PhD barsky@barsky.org 2 TRADITIONAL SW ETHICS TEXTS & COURSES Focus on decision-making framework
More informationWhen People Explode! Crisis Intervention and De-Escalation Techniques for Everyday Survival
When People Explode! Crisis Intervention and De-Escalation Techniques for Everyday Survival Francis L. Battisti, PhD Ph: (607) 222-5768 franc@battistinetworks.com Resolve to be tender with the young, compassionate
More informationConflict It s What You Do With It!
Conflict It s What You Do With It! Luc Bégin, Ombudsman Department of Canadian Heritage Presented to: Financial Management Institute of Canada November 27 th, 2013 True or False Sometimes the best way
More informationCommunication and Conflict Management: Solving the Puzzle. A Workshop for Professionals
Communication and Conflict Management: Solving the Puzzle A Workshop for Professionals David A. Kahn, MS,LPC,LPCS/ 2011 Myths about Conflict Conflict is a sign of a bad relationship. Conflict happens normally.
More informationTips and Techniques for Successful Mediation
Tips and Techniques for Successful Mediation November 3, 2016 Objectives IDENTIFY SUCCESSFUL MEDIATION OUTCOMES IDENTIFY CONFLICT STYLES ELEVATING INTERESTS ABOVE POSITIONS REMEMBER THE BRAIN PLAYS A HAND
More informationManaging Conflict in Multidisciplinary Teams
Managing Conflict in Multidisciplinary Teams Karl la. Smith Engineering Education Purdue University Technological Leadership Institute/ STEM Education Center/ Civil Engineering - University of Minnesota
More informationWin Win Solutions Increasing Effectiveness with Emotional Intelligence
Win Win Solutions Increasing Effectiveness with Emotional Intelligence Written by Bill Osborne TLI Faculty Member Inspiring Dreams, Realizing Potential Enhancing Emotional Intelligence Nothing gives one
More informationreward based power have ability to give you what you want. coercive have power to punish
Chapter 7 Finding and Using Negotiation Power Why Power Important to Negotiators? Seeking power in negotiations from 1 of 2 perceptions: 1. Negotiator believes he has less power than other party 2. Negotiator
More informationWhen I m Angry. Presented by: Diane Wagenhals, M.Ed., CFLE Website:
When I m Angry Presented by: Diane Wagenhals, M.Ed., CFLE Website: www.lakesidednet.com Course Goals We expect to help participants: Become more clear and more confident regarding the three major styles
More informationAdvancing the Social Psychology of Conflict Resolution
Peace and Conflict, 14: 433 436, 2008 Copyright # Taylor & Francis Group, LLC ISSN: 1078-1919 print=1532-7949 online DOI: 10.1080/10781910701667887 The Handbook of Conflict Resolution: Theory and Practice
More informationOur purposes today Identify a definition for conflict Recognize the five conflict styles, as well as the strengths and weaknesses of each approach Ide
An Introduction to Conflict Resolution Rick Olshak Associate Dean of Students Illinois State University 1 Our purposes today Identify a definition for conflict Recognize the five conflict styles, as well
More informationFinding Common Ground: Customer Service, Communication & Conflict. Presented by: Susan K. Adams N.C. Office of State Human Resources
Finding Common Ground: Customer Service, Communication & Conflict Presented by: Susan K. Adams N.C. Office of State Human Resources Objectives Assess your own communication & conflict styles and recognize
More informationNEGOTIATION SEVENTH EDITION
NEGOTIATION SEVENTH EDITION ROY J. LEWICKI DAVID M. SAUNDERS BRUCE BARRY 2015 by McGraw Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
More informationCONFLICT RESOLUTION: REAL SKILLS FOR THE REAL WORLD. BWSR Academy 2015
CONFLICT RESOLUTION: REAL SKILLS FOR THE REAL WORLD BWSR Academy 2015 MINNESOTA STATE OFFICE FOR COLLABORATION AND DISPUTE RESOLUTION Serving as a statewide catalyst to advance: Sustainable resolution
More informationEffective communication can have a significant effect on client satisfaction.
ESSENTIALS OF COMMUNICATION: COMMUNICATION STYLES, NEGOTIATION, & DIFFICULT CONVERSATIONS Amy L Grice VMD, MBA Amy Grice VMD MBA LLC Virginia City, MT, USA Objectives of the Presentation: Exploration of
More information- Types of Conflict - Sources of Conflict - Five Styles of Intervention - Handling Conflict - Things to Remember
- Types of Conflict - Sources of Conflict - Five Styles of Intervention - Handling Conflict - Things to Remember 1. Interpersonal 2. Intrapersonal 3. Intragroup 4. Intergroup Constructive: Healthy exchange
More informationCOACHING I 7. CORE COMPETENCIES
COACHING I 7. CORE COMPETENCIES 7.1. What are the Core Competencies? The following eleven core coaching competencies were developed to support greater understanding about the skills and approaches used
More informationMotivational Interviewing for Family Planning Providers. Motivational Interviewing. Disclosure
for Family Planning Providers Developed By: Disclosure I I have no real or perceived vested interests that relate to this presentation nor do I have any relationships with pharmaceutical companies, biomedical
More informationThomas-Kilmann Conflict Style Questionnaire
Thomas-Kilmann Conflict Style Questionnaire On the following pages are several pairs of statements describing possible behavioural responses to a conflict situation. For each pair, circle the "A" or "B"
More informationTHE TRUST EDGE. TRUST is. THE TRUST EDGE is the gained when others confidently believe in you.
TRUST is. THE TRUST EDGE is the gained when others confidently believe in you. time depth Everything of value is built on trust, from financial systems to relationships. page 1 8 PILLARS OF TRUST 1. C
More informationProfessional Coach Training Session Evaluation #1
During class we've been expanding our knowledge of the Core Competencies. In this integration session we're going to expand our use of them, and our ability to observe them in a real, live coaching environment.
More informationEmpowerment in Mediation
EUROPEAN ACADEMIC RESEARCH Vol. I, Issue 9/ December 2013 ISSN 2286-4822 www.euacademic.org Impact Factor: 0.485 (GIF) DRJI Value: 5.9 (B+) Empowerment in Mediation TATSIANA BIALIAYEVA Department of Private
More informationResponsible Authorship
Responsible Authorship Responsible Conduct of Research Massachusetts General Hospital Center for Faculty Development James B Meigs MD MPH General Medicine Division Massachusetts General Hospital Harvard
More informationIngredients of Difficult Conversations
Ingredients of Difficult Conversations Differing Perceptions In most difficult conversations, there are different perceptions of the same reality. I think I'm right and the person with whom I disagree
More informationThe learning outcomes are colour coded to illustrate where the aspects of PSHE and Citizenship and SEAL are covered within the themes:
PSHE MEDIUM TERM PLANNING YEAR 1 AND 2 The learning outcomes are colour coded to illustrate where the aspects of PSHE and Citizenship and SEAL are covered within the themes: Sex and Relationships Drugs,
More informationThe Mediation Practice Skills
Chapter 10 The Mediation Practice Skills Handling Difficult Emotions Usually people who come to mediation have strong emotions which have prevented them from solving their problems. In allowing people
More informationINTRODUCTION TO NEGOTIATING SKILLS
INTRODUCTION TO NEGOTIATING SKILLS Peter DiGiammarino BA ODN Golden Gate University San Francisco, CA September 29, 2016 Copyright Peter F. DiGiammarino. All rights reserved. Quotation, reproduction or
More informationLeadership Skills for Managing Conflict. Presented by Professor Debbie Beres
Leadership Skills for Managing Conflict Presented by Professor Debbie Beres Video-The Confident Supervisor-What Not To Do! (3:04) https://www.youtube.com/watch?v=rgyck_nr-o0 AGENDA 1. Leadership Definition
More informationI am the Center of the Universe and so are you!
TEXAS CASA ADVANCED ADVOCACY WEBINAR SERIES THE SEVEN HABITS OF THE HIGHLY EFFECTIVE CASA Brenda Sweeten, LCSW June 11, 2014 I am the Center of the Universe and so are you! Because of the laws of physics,
More informationEmotional-Social Intelligence Index
Emotional-Social Intelligence Index Sample Report Platform Taken On : Date & Time Taken : Assessment Duration : - 09:40 AM (Eastern Time) 8 Minutes When it comes to happiness and success in life, Emotional-Social
More informationCornell Municipal Clerks Institute. Public Relations, Public Issues & Local Public Policy
Cornell Municipal Clerks Institute Public Relations, Public Issues & Local Public Policy Wednesday July 15, 2015 8:15-11:45 David Kay dlk2@cornell.edu Suzanne Motheral elmstext@gmail.com Cornell Municipal
More informationMBA 609 Organizational Behaviour. Week 8 Conflict Management and Negotiations
MBA 609 Organizational Behaviour Week 8 Conflict Management and Negotiations Today s learning outcomes What is conflict? How can conflict be resolved? What are the effects of conflict? How does one negotiate
More informationMotivational Interviewing: Walking Through the Four Processes
Motivational Interviewing: Walking Through the Four Processes William R. Miller, Ph.D. University of New Mexico Hong Kong December 17, 2018 1 2 1. Engaging 2. Focusing 3. Evoking 4. Planning Can we walk
More informationShrewsbury Borough School Comprehensive Health and Physical Education in the 21 st Century 2012 Health Grade 5 Student Products:
Topic 1: Personal Growth & Development Understand the rate of physical, social, emotional, and intellectual changes during various life stages. Engage in discussion that describes each body system and
More information54 Emotional Intelligence Competencies
54 Emotional Intelligence Competencies Copyright notice CallCenterCoach The Supervisor Success Path Copyright and rights in models, logos, and images are in this work. Any unauthorized copying, reproduction
More informationLunch and Learn Leadership Development
Lunch and Learn Leadership Development Conflict Management 10 January 2018 Presented by Don Riley, Professor, APM Department, DAU-South Don.riley@dau.mil 256-922-8760 Objective Recognize different behaviors
More informationCONFLICT MANAGEMENT Fourth Edition
Assessment CONFLICT MANAGEMENT Fourth Edition Complete this book, and you ll know how to: 1) Catch disagreement before it escalates into dysfunctional conflict. 2) Replace habitual styles of handling differences
More informationWhat is Relationship Coaching? Dos and Don tsof Relationship Coaching RCI Continuing Education presentation
What is Relationship Coaching? Dos and Don tsof Relationship Coaching RCI Continuing Education presentation David Steele and Susan Ortolano According to the International Coach Federation professional
More informationBasic Flow diagram of Life Coaching
TUTOR TALK: Key Learning Points 1. Life Coaching is the combination of therapeutic techniques and training the client in new skills and knowledge. 2. You must not give direct advice unless qualified in
More informationRisk Assessment and Motivational Interviewing. Tracy Salameh MSN, APRN, FNP-BC
Risk Assessment and Motivational Interviewing Tracy Salameh MSN, APRN, FNP-BC Today's Presentation Performing a risk assessment Principals of motivational interviewing Unique prevention measures Treatment
More informationTTI Personal Talent Skills Inventory Coaching Report
TTI Personal Talent Skills Inventory Coaching Report "He who knows others is learned. He who knows himself is wise." Lao Tse Mason Roberts District Manager YMCA 8-1-2008 Copyright 2003-2008. Performance
More informationINTRODUCTION TO NEGOTIATING SKILLS
INTRODUCTION TO NEGOTIATING SKILLS Peter DiGiammarino Kiva 805 Howard Street San Francisco, CA August 26, 2016 Copyright Peter F. DiGiammarino. All rights reserved. Quotation, reproduction or transmission
More informationThe Power To Persuade
The Power To Persuade Six core persuasion tasks: 1. Mapping the influence landscape 2. Shaping perceptions of interests 3. Shaping perceptions of alternatives 4. Facilitating the process leading to acceptance
More informationFOUNDATION YEAR FIELD PLACEMENT EVALUATION
MARYWOOD UNIVERSITY SCHOOL OF SOCIAL WORK AND ADMINISTRATIVE STUDIES MSW FIELD EDUCATION 2014-15 FOUNDATION YEAR FIELD PLACEMENT EVALUATION Student: Agency Name and Address: Field Instructor: Task Supervisor
More informationInterviewing, or MI. Bear in mind that this is an introductory training. As
Motivational Interviewing Module 2 Slide Transcript Slide 1 In this module, you will be introduced to the basics of Motivational Interviewing, or MI. Bear in mind that this is an introductory training.
More informationMotivational Interviewing
Motivational Interviewing The behavior of human beings is influenced not only by the past and current environment, but also by our images of the future. AI Lisa Stockwell, M.Ed. There are three levels
More informationExaminee : - JOHN SAMPLE. Company: - ABC Industries Date: - December 8, 2011
Emotional Intelligence Quotient tm Examinee : - JOHN SAMPLE Company: - ABC Industries Date: - December 8, 2011 INTRODUCTION to the EIQ: A person's Emotional Intelligence Quotient affects their interactions
More informationGRADE 1. Individual pursuits Movement composition Health-related fitness Individual pursuits Games
GRADE 1 Individual pursuits Movement composition Health-related fitness Individual pursuits Games Theme Athletics Gymnastics Health-related fitness Swimming Games How the world works How we express ourselves
More informationVALUE CARD SORT Step 1: Step 2: Step 3: Step 4:
VALUE CARD SORT This is an activity that can be helpful when thinking about making changes. It is a way to identify things that are really important to you, and learn a bit about yourself. Step 1: Think
More informationUnlocking the Secrets to Motivational Interviewing for Chronic Disease Prevention and Treatment
Unlocking the Secrets to Motivational Interviewing for Chronic Disease Prevention and Treatment Rhonda DiNovo, LMSW Clinical Assistant Professor, COSW Today s Learning Objectives Intro to Motivational
More informationTITLE: Competency framework for school psychologists SCIS NO: ISBN: Department of Education, Western Australia, 2015
TITLE: Competency framework for school psychologists SCIS NO: 1491517 ISBN: 978-0-7307-4566-2 Department of Education, Western Australia, 2015 Reproduction of this work in whole or part for educational
More informationTable of Contents. What is NLP?...3. NLP Code of Conduct...4. What is Aikido?...5. The Aikido Code of Conduct...6
NLP & the Art of Verbal Aikido The Adventures in Excellence Series Table of Contents What is NLP?...3 NLP Code of Conduct...4 What is Aikido?...5 The Aikido Code of Conduct...6 NLP and the Art of Verbal
More informationFeedback. What is feedback? Why is feedback important to humans?
Presentation Feedback Feedback What is feedback? Why is feedback important to humans? Helpful Feedback Helpful feedback is intentional or unintentional responses that come from others Naturally uplifting
More informationFacilitating Change Using the Relational Elements of Motivational Interviewing
UNC-CH CLINICAL LECTURE INSTITUTE Facilitating Change Using the Relational Elements of Motivational Interviewing Marty Weems, LCSW, LCAS, MINT UNC School of Social Work 10-20-2016 Learning Objectives Understand
More informationICF AND NEWFIELD NETWORK COACHING CORE COMPETENCIES
ICF AND NEWFIELD NETWORK COACHING CORE COMPETENCIES Personal Development + Executive & Organizational Development + Coach Training ICF and NEWFIELD PROFESSIONAL COACHING CORE COMPETENCIES (Please note:
More informationFINAL SUMMARY REPORT. The Brand Strategy Group
FINAL SUMMARY REPORT The Brand Strategy Group INTRODUCTION The State of Hawaii Judiciary s Center for Alternative Dispute Resolution (Center) contracted with The Brand Strategy Group ( BSG ) through the
More informationEnlisting Peace in Workplace
Enlisting Peace in Workplace Productivity Marianne Farag, Sublimity: Pathways to Peace Enlisting Peace in Workplace Productivity Presenter: Marianne Farag Topics to be Covered Learning Objectives of the
More informationBenchmarks 4th Grade. Greet others and make introductions. Communicate information effectively about a given topic
Benchmarks 4th Grade Understand what it means to be a 4-H member Participate in 4-H club meetings by saying pledges, completing activities and being engaged. Recite the 4-H pledge from memory Identify
More informationNFA Arbitrators. Chairperson s Handbook
NFA Arbitrators Chairperson s Handbook Contents Qualities of an Effective Chairperson 2 Expediting the Pre-Hearing Process 2 Conducting a Successful Hearing 4 Facilitating a Prompt and Fair Resolution
More informationJOB SPECIFICATION FORM NO: HR-SOP Environment, Health & Safety Manager. Overview and Job purpose
JOB SPECIFICATION Job Title: Reporting To: Function: Job Location: Environment, Health & Safety Manager Head of QEHS, Technical & Blends QEHS, Technical & Blends Coleford Overview and Job purpose Direct
More informationTHE FIRST SESSION CHECKLIST
THE FIRST SESSION CHECKLIST Save time + LOVE your work! F A M I L Y T H E R A P Y B A S I C S. C O M THE FIRST SESSION CHECKLIST CONTENTS 1 INTRODUCTION HOW TO USE THE FIRST SESSION CHECKLIST LET'S CHAT
More informationA Primer for New Managers: Respect, Trust, and Accountability
: Respect, Trust, and Accountability Ann Phillips Senior Consulting Partner The Ken Blanchard Companies Legal Notice: These slides are being provided to support your participation in the online seminar
More informationSmart BJA Initiatives and the Role of the Research Partnership
Smart BJA Initiatives and the Role of the Research Partnership Ed McGarrell, Ph.D. Michigan State University Faye S. Taxman, Ph.D. George Mason University Welcome and Introductions Welcome & Overview of
More informationEthical Habits of Effective Professionals
Ethical Habits of Effective Professionals 2014 Texas Land Title Institute Professor L. Wayne Scott St. Mary s University School of Law San Antonio Habits of Effective Professionals By Prof. L. Wayne Scott
More informationFIRST HEALTH SOLUTIONS: LATERAL VIOLENCE OVERVIEW
FIRST HEALTH SOLUTIONS: LATERAL VIOLENCE OVERVIEW Identifying Lateral Violence: Signs and Symptoms. Types and Impacts of Lateral Violence When is conflict not Lateral Violence? What do we do about it?
More informationPLANNING THE RESEARCH PROJECT
Van Der Velde / Guide to Business Research Methods First Proof 6.11.2003 4:53pm page 1 Part I PLANNING THE RESEARCH PROJECT Van Der Velde / Guide to Business Research Methods First Proof 6.11.2003 4:53pm
More informationProtecting Mental Health at Work the role of Canada s new National Standard on Psychological Health and Safety in the Workplace. George Brown College
Protecting Mental Health at Work the role of Canada s new National Standard on Psychological Health and Safety in the Workplace George Brown College Humanizing the Workplace 2013 Martin Shain S.J.D. What
More informationEmotional Quotient. Megan Nice. Owner Sample Co Your Address Here Your Phone Number Here Your Address Here
Emotional Quotient Owner Sample Co. 5-22-2013 Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand and effectively apply the
More informationPsychology and personality ASSESSMENT
Reading Practice A Psychology and personality ASSESSMENT Our daily lives are largely made up of contacts with other people, during which we are constantly making judgments of their personalities and accommodating
More informationIMPROVING INTERPERSONAL RELATIONSHIPS. Facilitator: Ms. Vu Viet Hang (M.Ed)
IMPROVING INTERPERSONAL RELATIONSHIPS Facilitator: Ms. Vu Viet Hang (M.Ed) Communication Climate The emotional feelings that are present when people interact with one another Communication climates are
More informationFISAF Sports Aerobics and Fitness International Fitness Judges Certification Program (IFJCP)
FISAF Sports Aerobics and Fitness International Fitness Judges Certification Program (IFJCP) Content 1 Introduction... 3 2 FISAF International Competition Structure... 4 3 The International Fitness Judges
More informationPST-PC Appendix. Introducing PST-PC to the Patient in Session 1. Checklist
PST-PC Appendix Introducing PST-PC to the Patient in Session 1 Checklist 1. Structure of PST-PC Treatment 6 Visits Today Visit: 1-hour; Visits 2-8: 30-minutes Weekly and Bi-weekly Visits Teach problem
More informationEngaging Family Advisers to Improve Healthcare Quality
Wednesday, 10:00 11:30, D1 Objective: Engaging Family Advisers to Improve Healthcare Quality Laurie Jamison laurie.jamison@msemp.org Identify effective methods for the practical application of concepts
More informationTRANSFORMATIVE PRACTICE WITH AT RISK POPULATIONS: FINDINGS FROM A PILOT COACHING PROGRAM WITH RECOVERING FEMALE HUMAN TRAFFICKING VICTIMS
TRANSFORMATIVE PRACTICE WITH AT RISK POPULATIONS: FINDINGS FROM A PILOT COACHING PROGRAM WITH RECOVERING FEMALE HUMAN TRAFFICKING VICTIMS Kay Julien, Ph.D November 3, 2017 2017 Overview Context: Trafficking
More informationChapter All of the following are revered character traits in a leader EXCEPT a. integrity. b. honesty. c. duplicity. d. trustworthiness.
Chapter 2 1. A person is accepted in a leadership position when the followers a. trust that the person will use power and influence responsibly. b. expect that the person will answer to certain parties.
More informationLeadership Practices Inventory: LPI
Leadership Practices Inventory: LPI JAMES M. KOUZES & BARRY Z. POSNER Individual Feedback Report Prepared for Amanda Lopez LPI Sample Report CONTENTS The Five Practices of Exemplary Leadership and the
More informationNon-Executive Member Disciplinary Review Process
Non-Executive Member Disciplinary Review Process Regions should seek to resolve all disputes involving people in an amicable fashion. Compromise is preferable to more severe forms of resolution. Almost
More informationCo-operative Clinical Trials in Cancer the need for increased capacity
Co-operative Clinical Trials in Cancer the need for increased capacity The Executive Summary, Recommendations and Budget from the report by Oceania Health Consulting January 2002 Executive summary In the
More information29/05/2014. Motivational Approaches: Supporting Individuals With Complex Needs. Triangle Community Resources. Diverse and Complex Characteristics
Motivational Approaches: Supporting Individuals With Complex Needs Triangle Community Resources Long history of delivering services specifically for Multi barriered individuals Extensive experience assisting
More informationReflect on the Types of Organizational Structures. Hierarch of Needs Abraham Maslow (1970) Hierarchy of Needs
Reflect on the Types of Organizational Structures 1 Hierarch of Needs Abraham Maslow (1970) Self- Actualization or Self- Fulfillment Esteem Belonging, Love, and Social Activities Safety and Security Psychological
More informationWorkshop Description Assessment, Management, and Treatment of Suicide: Abbreviated Course. Learning Objectives Act 74 of 2016
Workshop Description Assessment, Management, and Treatment of Suicide: Abbreviated Course Samuel Knapp, Ed.D., ABPP Fall 2017 Suicide is the 10 th leading cause of death in the United States and the most
More informationValue From Regulatory Fit E. Tory Higgins
CURRENT DIRECTIONS IN PSYCHOLOGICAL SCIENCE Value From Regulatory Fit E. Tory Higgins Columbia University ABSTRACT Where does value come from? I propose a new answer to this classic question. People experience
More informationHow to use this appraisal tool: Three broad issues need to be considered when appraising a case control study:
CASP Checklist: 11 questions to help you make sense of a Case Control Study How to use this appraisal tool: Three broad issues need to be considered when appraising a case control study: Are the results
More informationHow an Understanding of Neuroscience Helps Create and Sustain a Thriving Workforce
How an Understanding of Neuroscience Helps Create and Sustain a Thriving Workforce Stefanie Nieto Johnson, MSW ACC 2018 NSWM Conference San Diego, California * All information/materials used only with
More informationSCHOOL DISTRICT OF THE CHATHAMS CURRICULUM PROFILE TEMPLATE
CONTENT AREA(S): Comprehensive Health COURSE/GRADE LEVEL(S): 6 th Grade I. Course Overview Health Education has been designed to cover health concepts deemed important and necessary as stipulated by the
More informationPRACTICUM STUDENT SELF EVALUATION OF ADULT PRACTICUM COMPETENCIES Counseling Psychology Program at the University of Oregon.
PRACTICUM STUDENT SELF EVALUATION OF ADULT PRACTICUM COMPETENCIES Counseling Psychology Program at the University of Oregon Practicum Student Name: Supervisor Name: Practicum Site: Academic Term: The Self
More informationA personal taste of MI. When practicing MI you don t need to be clever and complex, just interested and curious. An uncluttered mind helps.
Building skills in MOTIVATIONAL INTERVIEWING helping people change MI is Your hopes? ken kraybill Your goals? A personal taste of MI Dilemma/concern? What s okay about status quo? What s not? If no change,
More informationAppendix C Resolution of a Complaint against an Employee
Appendix C Resolution of a Complaint against an Employee Appendix C: Resolution of a Complaint Against an Employee As outlined in the Union College Sexual Misconduct Policy, an individual who wishes to
More informationFive Benefits of Learning Your MBTI Type: By Melissa Stahl, Professional Development Consultant, Eton Institute
By Melissa Stahl, Professional Development Consultant, Eton Institute Each of us has our own rich story. Our sameness weaves us together while our differences can, if approached without appreciation or
More informationReviewer: Prof. Encho Gerganov, PhD
REVIEW of the dissertation RATIONAL AND EMOTIONAL INFLUENCES ON THE DEGREE OF SUCCESS OF MEDIATION, submitted by Yael Sne, Israel, a dissertation submitted in partial fulfilment of the requirements for
More informationThe Multi Institutional Study of Leadership University of San Diego Overall Findings from the Study
Background of the Study The Multi Institutional Study of Leadership University of San Diego Overall Findings from the Study Prepared by Paige Haber, Department of Leadership Studies Questions? Contact
More informationLPI : Leadership Practices Inventory
LPI : Leadership Practices Inventory JAMES M. KOUZES & BARRY Z. POSNER Individual Feedback Report Prepared for Amanda Lopez LPI Sample Report CONTENTS The Five Practices of Exemplary Leadership and the
More informationModel Curriculum Grade 6-8 Units
Grade 6-8 Unit Overview Comprehensive Health Education Overview for the Model Curriculum Units The grades 6-8 Comprehensive Health Education Units are a cohesive set of four units that will scaffold instruction
More informationL10: Beyond Fight or Flight: Managing Conflict on Health Care Teams
L10: Beyond Fight or Flight: Managing Conflict on Health Care Teams Nan Cochran*, MD, Associate Professor of Medicine, The Dartmouth Institute Calvin Chou*, MD, PhD, Professor of Medicine, San Francisco
More informationEvolve Your Relationships Transform Your World
Evolve Your Relationships Transform Your World With Tom and Pam Altaffer AskandReceive.org LovingYourRelationships.com Simple Ask & Receive Practice Form Initial Statement: There is a part of my being
More informationLucas Choice: Using an Ethical Decision Making Model to Make Ethically Sound Choices. Janine Bradley. Bridgewater State University
Running Head: LUCAS CHOICE Lucas Choice: Using an Ethical Decision Making Model to Make Ethically Sound Choices Janine Bradley Bridgewater State University 2 In Student Affairs, having a background in
More information