RESILIENT SYSTEMS REQUIRE RESILIENT PEOPLE
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1 RESILIENT SYSTEMS REQUIRE RESILIENT PRODUCT
2 YOU ARE NOT IMMUTABLE. YOU ARE NOT HIGHLY AVAILABLE. YOU ARE EPHEMERAL. - OLIVER WOOD
3 #HUMANOPS
4 THE WELLBEING OF HUMAN OPERATORS IMPACTS THE RELIABILITY OF SYSTEMS
5 RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES
6 PEOPLE ARE MORE DIFFICULT TO WORK WITH THAN MACHINES. AND WHEN YOU BREAK A PERSON, HE CAN T BE FIXED. RICK RIORDAN THE BATTLE OF THE LABYRINTH
7 CHANGE IS INEVITABLE. PROGRESS IS OPTIONAL. - TONY ROBBINS
8 YOU ARE UPGRADING YOUR TECHNOLOGY, AND YOU VE NOT UPGRADED YOURSELF! - ERIC THOMAS
9 I THOUGHT I COULD FIX EVERYTHING WITH ENGINEERING - TEMPLE GRANDIN
10 THE ONLY THING THAT S CONSTANT IS CHANGE
11 BEWARE THE WELL OF DESPAIR
12 THE EMOTIONAL CYCLE OF CHANGE UNINFORMED OPTIMISM REWARDING COMPLETION MOTIVATION INFORMED PESSIMISM HOPEFUL REALISM THE WELL OF DESPAIR TIME SOURCE: ADAPTATION OF KUBLER-ROSS MODEL
13 THE EMOTIONAL CYCLE OF CHANGE(S) MOTIVATION TIME
14 WHY DOES THIS FEEL SO HARD? RATE OF CHANGE HUMAN ADAPTABILITY LEARNING FASTER & GOVERNING SMARTER TECHNOLOGY ADVANCEMENT TIME WE ARE HERE SOURCE: THOMAS FRIEDMAN THANK YOU FOR BEING LATE
15 RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES
16 RESILIENCE CAN BE IMPROVED MOTIVATION TIME
17 RESILIENCE IS NOT A TRAIT THAT EITHER PEOPLE HAVE OR DO NOT HAVE. IT INVOLVES BEHAVIOURS, THOUGHTS AND ACTIONS THAT CAN BE LEARNED AND DEVELOPED IN ANYONE. - AMERICAN PSYCHOLOGICAL ASSOCIATION
18 PROTECTIVE FACTORS: ELEMENTS OF AN INDIVIDUAL S ENVIRONMENT, BACKGROUND OR PERSONALITY THAT ENABLE SUCCESS DESPITE CHALLENGES FACED NORMAN GARMEZY DEVELOPMENTAL PSYCHOLOGIST
19 EXTERNAL LOCUS OF CONTROL INTERNAL LOCUS OF CONTROL OUTCOMES ARE OUTSIDE OF YOUR CONTROL DETERMINDED BY FATE AND INDEPENDENT OF YOUR HARD WORK OR DECISIONS OUTCOMES ARE WITHIN YOUR CONTROL DETERMINED BY YOUR HARD WORK, ATTRUBUTES AND DECISIONS THIS IS IMPOSSIBLE. THIS FEELS IMPOSSIBLE RIGHT NOW, SO I LL TAKE SOME STEPS TO UNDERSTAND IT BETTER.
20 CULTURE TRUST AND AUTONOMY INTERNAL LOCUS OF CONTROL RESILIENCE COMMAND AND CONTROL EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR
21 TECH LOOSELY COUPLED / MICRO-SERVICES INTERNAL LOCUS OF CONTROL RESILIENCE HIGHLY DEPENDENT / MONOLITHIC EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR
22 TOOLS CONTINUOUS DELIVERY PIPELINE INTERNAL LOCUS OF CONTROL RESILIENCE LARGE HIGH IMPACT RELEASES EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR
23 IN THE CONTEXT OF EXPOSURE TO SIGNIFICANT ADVERSITY, RESILIENCE IS BOTH THE CAPACITY OF INDIVIDUALS TO NAVIGATE THEIR WAY TO THE PSYCHOLOGICAL, SOCIAL, CULTURAL AND PHYSICAL RESOURCES THAT SUSTAIN THEIR WELL-BEING, AND THEIR CAPACITY INDIVIDUALLY AND COLLECTIVELY TO NEGOTIATE FOR THESE RESOURCES TO BE PROVIDED IN CULTURALLY MEANINGFUL WAYS - RESILIENCERESEARCH.ORG
24 WHEN FACED WITH A CHALLENGE CAN I NAVIGATE MY WAY TOWARDS A SOLUTION?
25 WHAT ELSE CAN I DO TO IMPROVE RESILIENCE?
26 CARING, LISTENING AND SUPPORTING RELATIONSHIPS
27 RESILIENT TEAMS SUPPORT EACH OTHER TRUST PEOPLE AND GIVE THEM AUTONOMY PROVIDE A SENSE OF PURPOSE FOCUS ON THE OPPORTUNITY PROVIDE CONSTRUCTIVE FEEDBACK DEVELOP COACHING SKILLS BE OPTIMISTIC AND CONFIDENT IN THE FACE OF SETBACKS BUILD A COMMUNITY
28 YOUR RESILIENCE TAKE BREAKS OBSERVE YOUR THOUGHTS LOOK AFTER YOUR HEALTH TALK ABOUT IT!
29 IF IT DOESN T CHALLENGE YOU, IT WON T CHANGE YOU
30 THE WELLBEING OF HUMAN OPERATORS IMPACTS THE RELIABILITY OF SYSTEMS - HUMANOPS.COM
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