Get Over-the-Counter Products Every Quarter. OVER-THE-COUNTER (OTC) PRODUCT CATALOG. Order Online:

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1 Order Online: OVER-THE-COUNTER (OTC) PRODUCT CATALOG Health Alliance Medicare Plan Benefit with NO COST TO YOU. Get Over-the-Counter Products Every Quarter. As a member of Health Alliance Medicare, you have a $40 Over-the-Counter (OTC) benefit every quarter. This benefit allows you to get OTC products you may need. Be sure to use your $40 benefit before the end of every quarter. Simply order online, call (TTY: 771), or mail your completed order form. Your order will be shipped directly to your door. Remember to Keep this Catalog. You will want to reference this catalog each time you place your order. Information on how to place your OTC order can be found in the back of the catalog. Y0034_19_70439_C

2 1946 Allergy Relief Nasal Spray, 24-hr, Fluticasone Propionate Allergy, Cold, Flu, Decongestant & Sinus 1361 All-Nite Cold/Flu 4 oz 120 spray 50 mcg $ mg, 30 mg, 650 mg $ Cepacol Sore Throat Lozenges 16 ct - $ Cetirizine HCL Allergy Relief 14 ct 10 mg $ Chlorpheniramine Maleate Antihistamine 100 ct 4 mg $ Cough & Cold for High Blood Pressure 16 ct - $ Cough Drops, Cherry 30 ct 5.8 mg $ Cough Drops, Sugar Free, Cherry 25 ct 5.8 mg $ Cough Drops, Honey Lemon 30 ct - $ Cough Drops, Menthol 30 ct - $ Cough Syrup, Expectorant 4 oz 200 mg / 10 ml $ Cromolyn Sodium Allergy Nasal Spray 26 ml - $ Diabetic Tussin DM 4 oz - $ Diphenhydramine Antihistamine 24 ct 25 mg $ Diphenhydramine Antihistamine 100 ct 25 mg $ Guaifenesin Cough Expectorant 60 ct 200 mg $ Loratadine Allergy Relief 100 ct 10 mg $ Mucus Relief DM Expectorant & Cough Suppressant Mucus Relief DM Expectorant & Cough Suppressant, Extended Release 1357 Multi-Symptom Cold Formula 24 ct 30 ct 400 mg, 20 mg $ ct 1,200 mg, 60 mg $ mg, 5 mg, 325 mg $ Nasacort 60 spray - $ Nasal Decongestant Spray, 12 Hour 1 oz 0.05% $ Nasal Rinse Kit, Saline 1 kit - $ Nasal Spray, Saline 1.5 oz 0.65% $ Sore Throat Lozenges, Cherry 18 ct - $ Sore Throat Spray, Cherry 6 oz - $ Sudogest PE Nasal & Sinus Decongestant 36 ct 10 mg $ Vapor Rub 3.5 oz 4.7%, 1% $ Order Online:

3 Antacids & Acid Reducers 1313 Alka-Seltzer 36 ct - $ Antacid / Anti-Gas Liquid 12 oz - $ Antacid Chewables 150 ct 500 mg $ Effervescent Pain Reliever 36 ct - $ Esomeprazole Magnesium, 24-hr Delayed Release Acid Reducer * 42 ct 20 mg $ Famotidine Acid Reducer * 30 ct 10 mg $ Omeprazole Acid Reducer * 42 ct 20 mg $ Omeprazole Acid Reducer, Delayed Release, Dissolvable * 42 ct 20 mg $ Ranitidine Acid Reducer 30 ct 75 mg $ Simethicone Anti-Gas Chewables 100 ct 80 mg $ Clotrimazole 7-Day Treatment Vaginal Cream (with applicator) Miconazole 3-Day Treatment Vaginal Cream (with applicator) Anticandidal (yeast) Anti-diarrheal, Laxatives & Digestive Health 45 gm 1% $ kit 2% $ Beano 30 ct - $ Bisacodyl Enteric Coated Laxative 100 ct 5 mg $ Bismatrol Chewable Tablets 30 ct 262 mg $ ClearLax Unflavored Powder 8.3 oz 17 g $ Docusate Sodium Stool Softener 100 ct 100 mg $ Enema 4.5 oz - $ Ex-Lax 8 ct 15 mg $ Glycerin Suppository 25 ct 2 gm $ Lactase Capsules 60 ct 9000 FCC Units $ Loperamide HCL Anti-Diarrheal * 12 ct 2 mg $ Methylcellulose Fiber Therapy 16 oz - $ Milk of Magnesia 12 oz 400 mg $ Natural Vegetable Laxative 13 oz - $ Natural Vegetable Laxative 30.4 oz - $ Natural Vegetable Laxative, Sugar free 15 oz - $13.00 Remember to keep this catalog * See Page 15 3

4 1317 Pepto-Bismol Cherry 12 oz 525 mg / 30 ml $ Pink Bismuth 8 oz 525 mg / 30 ml $ Polycarbophil Fiber Tablets 90 ct 625 mg $ Senna Plus Stool Softener Plus Laxative 60 ct 8.6 mg, 50 mg $7.00 Anti-fungal & Anti-itch 1142 Bactine Solution 4 oz - $ Caldyphen Clear Lotion Local Analgesic 6 oz 1% $ Clotrimazole Antifungal Athlete s Foot Cream Diphenhydramine HCL / Zinc Acetate Anti-Itch Cream 1.5 oz 1% $ oz - $ Hydrocortisone 1% Cream 1 oz 1% $ Medicated Antifungal Foot Powder Spray 4.6 oz - $ Miconazole Nitrate 2% Antifungal Cream 1 oz 2% $ Terbinafine HCL Antifungal Cream.5 oz 1% $ Tolnaftate Antifungal Cream 1.25 oz 1% $7.00 Cold Sore & Medicated Lip Products 1152 Abreva 2 gm 10% $ Blistex Lip Ointment 6 gm - $ Herpecin-L Lip Balm.1 oz 1% $ Releev Cold Sore Treatment 6 ml 0.13% $22.50 Dental & Denture Care 1817 Biotene Dry Mouth Oral Rinse 16 oz - $ Denture Brush 1 ct - $ Denture Cleaning Tablets 40 ct - $ Efferdent Plus Mint Tablets 36 ct - $ Effergrip Denture Cream Adhesive 2.5 oz - $ Fixodent.75 oz - $ Interdental Flossups 90 ct - $ Orajel Pain Relief 7 gm 20% $ Oral Pain Relief.5 oz 20% $ Polident Denture Cream 3.9 oz - $ Polident Overnight 84 ct - $ Reach Waxed Dental Floss - Mint 55 yd - $ Order Online:

5 1746 Tongue Cleaner 1 ct - $ Toothbrush, Colgate, Adult Soft 1 ct - $ Toothbrush, Rechargeable 1 ct - $ Toothbrush, Soft 2-pack 2 ct - $ Toothbrush, Tek Pro, Angled Soft 1 ct - $ Toothpaste, Colgate 4 oz - $ Toothpaste, Crest Sensi-Relief 4.1 oz - $ Toothpaste, Pepsodent 5.5 oz - $ Toothpaste, Sensitive Teeth 4.3 oz - $ Toothpaste, Ultrabrite Advanced Whitening 6 oz - $6.00 Diabetes 1839 Diabetic Skin Relief Foot Cream 3.4 oz - $ Diabetic Socks, Black, Medium 3-pack 3 pair - $ Diabetic Socks, Black, Large 3-pack 3 pair - $ Diabetic Socks, Black, X-Large 3-pack 3 pair - $ Diabetic Socks, White, Medium 3-pack 3 pair - $ Diabetic Socks, White, Large 3-pack 3 pair - $ Diabetic Socks, White, X-Large 3-pack 3 pair - $ Ultra Soft Padded Diabetic Sock, Black, Medium 2-pack Ultra Soft Padded Diabetic Sock, Black, Large 2-pack Ultra Soft Padded Diabetic Sock, Black, X-Large 2-pack Ultra Soft Padded Diabetic Sock, White, Medium 2-pack Ultra Soft Padded Diabetic Sock, White, Large 2-pack Ultra Soft Padded Diabetic Sock, White, X-Large 2-pack Ear Care 2 pair - $ pair - $ pair - $ pair - $ pair - $ pair - $ Cotton Tipped Swabs 300 ct - $ Ear Pain Relief Ear Drops 10 ml - $ Ear Wax Removal Drops 15 ml 6.5% $ Ear Wax Removal System with Rubber Bulb 15 ml 6.5% $9.00 Remember to keep this catalog * See Page 15 5

6 Eye Care 1192 Artificial Tears Drops.5 oz - $ Clear Eyes Eye Drops.2 oz - $ Multi-Purpose Contact Lens Solution 4 oz - $ Redness Relief Eye Drops 15 ml 0.05% $5.00 First Aid & Medical Supplies 1344 Adhesive Bandages * 60 ct - $ After Bite Relief.5 oz - $ Alcohol Pads * 100 ct 70% $ Antiseptic Skin Cleanser 8 oz - $ Antiseptic Towelettes 100 ct - $ Bacitracin Ointment 1 oz 500 U / gm $ Bath Mat, Non-Skid 1 ct - $ Bath Tub Safety Rail 1 ct - $ Conforming Stretch Gauze Sterile Bandages - 3 x 4.1 yd * 12 ct - $ Cotton Balls 200 ct - $ Cotton Tipped Applicator ct - $ Cushion, Foam Ring 1 ct - $ Cushion, Gel / Foam Seat 1 ct - $ Cushion, Lumbar 1 ct - $ Elastic Bandage - 2 x 4.5 yd * 1 ct - $ Elastic Bandage - 3 x 5 yd * 1 ct - $ Elastic Bandage - 4 x 5 yd * 1 ct - $ Elastic Bandage - 6 x 5 yd * 1 ct - $ Fast Freeze, Pain Relief Spray 4 oz - $ First Aid Kit, 20 piece 1 ct - $ First Aid Kit, 75 Pieces 1 ct - $ First Aid Kit, 175 Pieces 1 ct - $ Folding Cane Ergonomic Handle * 1 ct - $ Hot/Cold Pack, 1 small & 1 large 1 ct - $ Hydrogen Peroxide 16 oz 3% $ Ice Bag ct - $ Order Online:

7 1796 Insect Repellant Spray - Deet 4 oz 30% $ Isopropyl Alcohol, Wintergreen 16 oz 70% $ Knurled Chrome Grab Bar ct - $ Knurled Chrome Grab Bar ct - $ Lantiseptic Skin Protectant Ointment 4 oz 50% $ Neosporin Plus.5 oz - $ Nitrile Exam Gloves 100 ct - $ Pain Relief Mask 1 ct - $ Povidone Iodine Solution Antiseptic 4 oz - $ Procedural Face Masks with Earloops 50 ct - $ Quad Cane, Small Base * 1 ct - $ Quad Cane, Large Base * 1 ct - $ Raised Toilet Seat 1 ct - $ Rubbing Alcohol 16 oz 70% $ Shower Mat, Non-Skid 1 ct - $ Tape, Paper Surgical - 1 x 10 yd * 1 ct - $ Tape, Paper Surgical - 2 x 10 yd * 1 ct - $ Tape, Silk Surgical - 1 x 10 yd * 1 ct - $ Tape, Silk Surgical - 2 x 10 yd * 1 ct - $ Tape, Transparent Surgical - 1 x 10 yd * 1 ct - $ Tape, Transparent Surgical - 2 x 10 yd * 1 ct - $ Thermometer, Digital 60 seconds 1 ct - $ Thermometer, Digital Ear 1 ct - $ Thermometer, Flexible Tip, Digital 10 seconds 1 ct - $ Toilet Safety Rails 1 set - $ Triple Antibiotic Ointment 1 oz - $ Warm or Cold Water Bottle, Rubber Latex 1 ct - $ Weekly AM/PM Pill Case 1 ct - $10.00 Foot Care 1238 Callus Remover Pads 6 ct - $ Corn Remover Pads 9 ct - $ Medicated Foot Powder 5 oz - $ Moleskin Sheets Plus 4 ct - $7.00 Remember to keep this catalog * See Page 15 7

8 Hemorrhoidal Preparations 1066 Hemorrhoidal Ointment 2 oz - $ Hemorrhoidal Suppository 12 ct - $ Pre-moist Hemorrhoid Pads 100 ct - $ Preparation H Cream 26 gm - $12.00 Hormone Replacement 1737 DHEA 50 ct 50 mg $12.00 Incontinence Supplies 1300 A & D Ointment 2 oz - $ Adult Briefs, Medium - 32 to 44 * 12 ct - $ Adult Briefs, Large - 45 to 58 * 12 ct - $ Adult Briefs, X-Large - 59 to 64 * 15 ct - $ Attends Discreet Men s Guard 20 ct - $ Attends Discreet Men s Shield 20 ct - $ Attends Discreet Women s Moderate Bladder Control Pad Attends Discreet Women s Maximum Bladder Control Pad Attends Discreet Women s Ultimate Bladder Control Pad 20 ct - $ ct - $ ct - $ Attends Discreet Women s Panty Liner 28 ct - $ Attends Discreet Women s Ultrathin Pad 20 ct - $ Barrier Cream 4 oz - $ Bladder Control Shaped Pad, Moderate Absorbency * Bladder Control Shaped Pad, Heavy Absorbency * Bladder Control Shaped Pad, Maximum Absorbency * Disposable Underwear, Medium - 34 to 44 * 24 ct - $ ct - $ ct - $ ct - $ Disposable Underwear, Large - 44 to 58 * 18 ct - $ Disposable Underwear, X-Large - 58 to 68 * 14 ct - $ Flushable Wipes 24 ct - $ Order Online:

9 1476 Underpad, Disposable - 23 x 24 * 50 ct - $ Underpad, Disposable - 23 x 36 * 25 ct - $ Underpad, Disposable - 30 x 30 * 10 ct - $ Washcloth with Lanolin 64 ct - $ Blood Pressure Monitor, Desktop Automatic In-Home Diagnostics 1 ct - $ Blood Pressure Monitor, Wrist 1 ct - $ Blood Pressure Monitor, Wrist Talking 1 ct - $ EZ Detect Colon Cancer Test Kit 1 ct - $ Finger Pulse Oximeter 1 ct - $ Heart Rate Monitor Watch 1 ct - $ Home Access Cholesterol Test 1 kit - $32.00 Motion Sickness 1263 Driminate Antiemetic 12 ct 50 mg $ Meclizine HCL Antiemetic 100 ct 12.5 mg $9.00 Pain Relievers & Fever Reducers 1001 Acetaminophen 100 ct 325 mg $ Acetaminophen 100 ct 500 mg $ Arthritis Pain Reliever 100 ct 650 mg $ Aspirin 100 ct 325 mg $ Aspirin, Enteric Coated 100 ct 325 mg $ Aspirin, Enteric Coated, Low Dose 120 ct 81 mg $ Aspirin, Low Dose, Chewables 36 ct 81 mg $ Capsaicin External Analgesic 2 oz 0.025% $ Cold/Hot Menthol Medicated Patch 5 ct 5% $ Heating Pad, 12 X 15 * 1 ct - $ HeatWraps - Back & Hip 2 ct - $ HeatWraps - Neck, Shoulder, & Wrist 3 ct - $ Ibuprofen 100 ct 200 mg $ Lidocaine Patch 5 ct 4% $ Menthol Gel 8 oz 2% $ Migraine Relief 100 ct 250 mg, 250 mg, 65 mg $8.00 Remember to keep this catalog * See Page 15 9

10 1097 Naproxen 100 ct 220 mg $ Pain Reliever, PM - Extra Strength 100 ct 500 mg, 25 mg $ Pain Relieving Muscle Rub 2 oz 2.5% $ Salonpas Pain Relief Patches 5 ct - $ Wellpatch Migraine 4 ct - $10.00 Pediculicide (lice treatment) 1929 Lice Elimination Kit 1 kit - $ Lice Treatment Shampoo 4 oz - $ Permethrin Lice Treatment 59 ml 1% $16.00 Personal Care 1076 Acne Gel 10% Benzoyl Peroxide 1.5 oz 10% $ Ammonium Lactate Moisturizing Lotion 8 oz 12% $ Hand Sanitizer 8 oz - $4.50 Sleep Aids 1724 Nasal Strips, Medium 30 ct - $ Nasal Strips, Large 30 ct - $ Sleep Tablets 50 ct 25 mg $7.50 Smoking Cessation 1372 Nicorelief Gum 50 ct 4 mg $ Nicotine Patch, Step 1 14 ct 21 mg / 24 hr $ Nicotine Patch, Step 2 14 ct 14 mg / 24 hr $ Nicotine Patch, Step 3 14 ct 7 mg / 24 hr $35.00 Supportive Items 1225 Ankle Support 1 ct - $ Arthritis Gloves, Small 1 pair - $ Arthritis Gloves, Medium 1 pair - $ Arthritis Gloves, Large 1 pair - $ Back Support Elastic - 24 to 46 1 ct - $ Back Support Elastic with Lumbar 1 ct - $ Carpal Tunnel Brace, Small 1 ct - $ Carpal Tunnel Brace, Medium 1 ct - $ Carpal Tunnel Brace, Large 1 ct - $ Order Online:

11 Compression Knee High Socks, Men s Black, Medium (Shoe Size 8-10) Compression Knee High Socks, Men s Black, Large (Shoe Size ) Compression Knee High Socks, Men s White, Medium (Shoe Size 8-10) Compression Knee High Socks, Men s White, Large (Shoe Size ) Compression Knee High Socks, Women s Black, Small (Shoe Size 4-5) Compression Knee High Socks, Women s Black, Medium (Shoe Size ) Compression Knee High Socks, Women s Black, Large (Shoe Size ) Compression Knee High Socks, Women s Nude, Small (Shoe Size 4-5) Compression Knee High Socks, Women s Nude, Medium (Shoe Size ) Compression Knee High Socks, Women s Nude, Large (Shoe Size ) Deluxe Criss Cross Back Support, Small - 28 to 32 Deluxe Criss Cross Back Support, Medium - 33 to 37 Deluxe Criss Cross Back Support, Large - 38 to 42 1 pair mmhg $ pair mmhg $ pair mmhg $ pair mmhg $ pair 8-15 mmhg $ pair 8-15 mmhg $ pair 8-15 mmhg $ pair 8-15 mmhg $ pair 8-15 mmhg $ pair 8-15 mmhg $ ct - $ ct - $ ct - $ Elbow Support 1 ct - $ Knee Stabilizer 1 ct - $ Knee Support, Elastic, Small 1 ct - $ Knee Support, Elastic, Medium 1 ct - $ Knee Support, Elastic, Large 1 ct - $ Knee Support, Elastic, Small with Stays 1 ct - $ Knee Support, Elastic, Medium with Stays 1 ct - $ Knee Support, Elastic, Large with Stays 1 ct - $ Night Wrist Support Smart Glove 1 ct - $ Rib Belt - Female (one size fits most) 1 ct - $ Rib Belt - Male (one size fits most) 1 ct - $19.00 Remember to keep this catalog * See Page 15 11

12 1230 Wrist Splint 1 ct - $ Wrist Support 1 ct - $10.00 Therapeutic Skin & Sun Care 1821 Calamine Lotion 6 oz - $ Moisturizing Body Lotion with Aloe 8 oz - $ Scar Gel 50 gm - $ Sunscreen Lotion SPF oz - $7.50 Vitamins & Minerals 1820 Biotin Gummy 60 ct 5,000 mcg $ Calcium + Vitamin D 60 ct 600 mg / 400 IU $ Calcium + Vitamin D Gummy 60 ct 500 mg, 1000 IU $ Calcium Carbonate Supplement Tablets 60 ct 600 mg $ Centrum Silver Chewables 60 ct - $ Coenzyme Q ct 50 mg $ Daily Multiple Vitamin Tablets with Minerals 100 ct - $ Daily Multivitamin 100 ct - $ Daily Multivitamin Gummy 120 ct - $ Ferrous Gluconate Iron Supplement 100 ct 240 mg $ Ferrous Sulfate Iron Supplement 100 ct 325 mg $ Fiber Tablets 60 ct 500 mg $ Fish Oil, Soft Gels 60 ct 1000 mg $ Flaxseed 100 ct 1000 mg $ Folic Acid 100 ct 800 mcg $ Glucosamine / Chondroitin 60 ct 250 mg, 200 mg $ Glucosamine Joint / Muscle 60 ct 500 mg $ Immune Support Chewables 50 ct - $ Iron 110 ct 27 mg $ Leg Cramps Pain Relief Caplets 50 ct - $ Magnesium 110 ct 250 mg $ Melatonin 100 ct 5 mg $ Melatonin Gummy 120 ct 5 mg $ Niacin 100 ct 100 mg $ Order Online:

13 1930 Niacin, No Flush 60 ct 500 mg $ One Daily Men s Multivitamin 100 ct - $ One Daily Women s Multivitamin 100 ct - $ Rena-Vite 100 ct - $ Senior Multivitamin 90 ct - $ Stress Formula Tablets with Zinc 60 ct - $ Vitamin A 100 ct 10,000 iu $ Vitamin B ct 100 mg $ Vitamin B ct 1000 mcg $ Vitamin B-12, Sublingual 30 ct 5000 mcg $ Vitamin B ct 100 mg $ Vitamin B-Complex 100 ct - $ Vitamin B-Complex Gummy 70 ct - $ Vitamin C 100 ct 500 mg $ Vitamin C 100 ct 1000 mg $ Vitamin C Gummy 60 ct 250 mg $ Vitamin D 100 ct 1000 iu $ Vitamin D Gummy 120 ct 2000 iu $ Vitamin E, Soft Gels 100 ct 400 iu $ Zinc Chelated 100 ct 50 mg $7.00 Wart Remover 1288 Dr. Scholl s Wart Removal System 20 ct - $ Wart Remover, Liquid 9 ml 17% $ Wartners Wart Removal System 1 ct - $19.00 Weight Loss 1735 Vitafusion Fiber Weight Management 90 ct - $17.50 Remember to keep this catalog * See Page 15 13

14 ORDER GUIDELINES ORDER ONLINE You may place an order online using your Health Alliance Medicare OTC website at Remember to save your username and password to order again during your next benefit period. ORDER BY MAIL You may place your order by mailing in the order form that comes with your catalog. If the end of the benefit period is approaching and you do not think your order form will be received in time, you may order online or call in your order. ORDER BY PHONE If you have questions or would like to place an order over the phone, OTC Advocates are available Monday Friday from 7:00 a.m. to 10:00 p.m. CST at (TTY: 771). For delivery, please allow 7-10 business days from the time your order is placed. You must use your full benefit amount in one order. Unused benefits will not roll over into the next quarter. Your order total may not exceed your benefit amount. Cash, checks, credit cards or money orders are not accepted under this OTC benefit. Your order total will be applied to the benefit period in which the order is received. OTC products are intended for member use only to help with a health or medical need. Health Alliance Medicare prohibits the use of this benefit to order OTC items for family members and friends. Due to the personal nature of these products, returns are not accepted. Items in the OTC catalog may change throughout the year. For the most up-to-date listing of OTC products available, go to OTC items are available through home delivery only. Products may not be purchased at a local retail pharmacy or through any source other than the Health Alliance Medicare OTC benefit channels listed above. 14 Order Online:

15 NOTICES If you disenroll from Health Alliance Medicare, your OTC benefit will automatically terminate. Health Alliance Medicare is a Medicare Advantage Organization with a Medicare contract. Enrollment in Health Alliance Medicare depends on contract renewal. This information is available for free in other languages. Please call our customer service number at from 7:00 a.m. to 7:00 p.m. CST. The health information provided in the catalog is general in nature and is not medical advice or a substitute for professional health care. * Part B/D - Under certain circumstances some items may be covered under either Part B or Part D. When you are eligible to receive these items under Part B or Part D you may not purchase these items through your Part C supplemental OTC benefit. For your convenience, we ve marked these items with an (*). Dual-purpose items are medicines and products that can be used for either a medical condition or for general health and well-being. In order to purchase these items under your plan, your personal physician must recommend them to you for a specific diagnosed condition. Please speak to your physician before ordering these items. Remember to keep this catalog * See Page 15 15

16 DISCRIMINATION IS AGAINST THE LAW Health Alliance complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Health Alliance does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. Health Alliance: Provides free aids and services to people with disabilities to communicate effectively with us, such as: o Qualified sign language interpreters o Written information in other formats (large print audio, accessible electronic formats, other formats) Provides free language services to people whose primary language is not English, such as: o Qualified interpreters o Information written in other languages If you need these services, contact customer service. If you believe that Health Alliance has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Health Alliance Medicare, Member Services, 3310 Fields South Drive, Champaign, IL or 316 Fifth Street, Wenatchee, WA 98801, telephone for members in Illinois, Indiana, Iowa and Ohio: ; telephone for members in Washington: TTY: 711, fax: , MemberServices@healthalliance.org. You can file a grievance in person or by mail, fax or . If you need help filing a grievance, Member Services is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, , TTY: Complaint forms are available at ATENCIÓN: Si habla Español, servicios de asistencia lingüística, de forma gratuita, están disponibles para usted. IA, IL, IN, OH: Llame , WA Llame: (TTY: 711). 注意 : 如果你講中文, 語言協助服務, 免費的, 都可以給你 IA, IL, IN, OH: 呼叫 , WA: 呼叫 (TTY: 711) UWAGA: Jeśli mówić Polskie, usługi pomocy języka, bezpłatnie, są dostępne dla Ciebie. IA, IL, IN, OH: Zadzwoń , WA: Zadzwoń (TTY: 711). Chú ý: Nếu bạn nói Tiếng Việt, các dịch vụ hỗ trợ ngôn ngữ, miễn phí, có sẵn cho bạn. IA, IL, IN, OH: Gọi , WA: Gọi (TTY: 711). 주의 : 당신이한국어, 무료언어지원서비스를말하는경우사용할수있습니다 IA, IL, IN, OH: 전화 WA: 전화 (TTY: 711). ВНИМАНИЕ: Если вы говорите русский, вставки услуги языковой помощи, бесплатно, доступны для вас. IA, IL, IN, OH: Вызов , WA: Вызов (TTY: 711). Pansin: Kung magsalita ka Tagalog, mga serbisyo ng tulong sa wika, nang walang bayad, ay magagamit sa iyo. IA, IL, IN, OH: Tumawag , WA: Tumawag (TTY: 711). انتباه: ا ذا كنت تتكلم العربية فا ن خدمات المساعدة اللغوية متوفرة لك مجانا. ا يلينوي ا نديانا ا وهايو: اتصل بالرقم ولاية واشنطن: اتصل بالرقم: (ا ذا كنت تعاني من الصمم ا و صعوبة في السمع فاتصل على الرقم 711) Aufmerksamkeit: Wenn Sie Deutsch sprechen, Sprachassistenzdienste sind kostenlos, zur Verfügung. IA, IL, IN, OH: Anruf , WA: Anruf (TTY: 711). ATTENTION: Si vous parlez français, les services d'assistance linguistique, gratuitement, sont à votre disposition. IA, IL, IN, OH: Appelez , WA: Appelez (TTY: 711). ધ ય : તમ વ ત ત જર ત, ભ ષ સહ ય સ વ ઓ, મફત, તમ ર મ ટ ઉપલબ છ. IA, IL, IN, OH: ક લ , WA: ક લ (TTY: 711). 注意 : あなたは 日本語 無料で言語支援サービスを 話す場合は あなたに利用可能です IA, IL, IN, OH: コール WA: コール (TTY: 711) LET OP: Als je spreekt pennsylvania nederlandse, taalkundige bijstand diensten, gratis voor u beschikbaar zijn. IA, IL, IN, OH: Bel , WA: Bel (TTY: 711). УВАГА: Якщо ви говорите український, вставки послуги мовної допомоги, безкоштовно, доступні для вас. IA, IL, IN, OH: Виклик , WA: Виклик (TTY: 711). ATTENZIONE: Se si parla italiano, servizi di assistenza linguistica, a titolo gratuito, sono a vostra disposizione. IA, IL, IN, OH: Chiamare , WA: Chiamare (TTY: 711). cmp-nondiscrim15med-0318

17 2019 OVER THE COUNTER (OTC) PRODUCT ORDER FORM STEP 1 - COMPLETE YOUR INFORMATION BELOW Member ID (found on plan member ID card) Date of Birth First Name Last Name MI Street Number Street Name Apt/Suite # City State Zip Code Daytime Phone (Optional) Please check box if this is a new STEP 2 - PRODUCT SELECTION Cash, checks, credit cards or money orders are not accepted under this OTC benefit. Item # Product Quantity Unit Price TOTAL Subtotal from Other Side $ Total Order $.. To order additional products, please see reverse. Please mail the completed form back in the postage-paid envelope provided. If you place your order using an order form, your order total will be applied to the month in which we receive your form. For example, if you mail your order form on June 29th, but we receive it on July 1st, your order total will be applied to your July benefit, not your June benefit. Y0034_19_70439_C

18 STEP 2 - PRODUCT SELECTION (Continued) Cash, checks, credit cards or money orders are not accepted under this OTC benefit. Item # Product Quantity Unit Price TOTAL Subtotal $. Please mail the completed form back in the postage-paid envelope provided. If you place your order using an order form, your order total will be applied to the month in which we receive your form. For example, if you mail your order form on June 29th, but we receive it on July 1st, your order total will be applied to your July benefit, not your June benefit. Y0034_19_70439_C