Traffic Accident Solutions BASICs Program

Transcription

1 Traffic Accident Solutions BASICs Program

2 Why Us? Your fee supports Law Enforcement Torch Run for Special Olympics Personal Resource as Law Enforcement Professionals We care. We want you to learn. We want you to be protected. We re family.

3 How is Life and Beer Similar? CHILL FOR BEST RESULTS Relax and Learn Laugh and Have Fun

4 PHYSICAL PROPERTIES OF ALCOHOL & DRUGS PREVENTION & INTERVENTION TECHNIQUES ILLINOIS LAWS PROPER IDENTIFICATION TECHNIQUES DRAM SHOP LIABILITIES Outline

5 Purpose: To provide information to sellers and servers of alcoholic beverages about the effects of alcohol and drug use and abuse.

6 Goal: To enhance skills, instill confidence, and empower participants to step in to situations and ensure that alcohol is being sold responsibly and legally.

7 Section 1 PHYSICAL PROPERTIES OF ALCOHOL, DRUGS & ALCOHOLISM Blood alcohol concentration (BAC), alcoholism, the effects of alcohol and/or drugs on driving performance. BAC levels related to body weight, gender and amount of alcohol consumed per hour.

8 What causes impairment? Alcohol o Ethanol o Methanol o Isopropanol Illegal drugs Prescription drugs Legal drugs

9 Describe Impairment Appearance o Disarranged o Vomit o Urine Eyes o Watery o Bloodshot o Fixated Face o Flush o Pale Odors

10 Describe Impairment Speech o Incoherent o Slow o Thick, slurred o Repetitive Physical o Droopy eyelids o Fumbling o Swaying o Staggering o Slow reactions

11 Describe Impairment Attitude o Disinterested o Drowsy/Sleepy o Loss of memory o Disoriented o Agitated o Excited o Combative o Argumentative o Insulting o Uncooperative o Inconsistent

12 Standard-Sized Drinks A Can of Beer - 12 ounces of 5% alcohol equals 0.60 ounces of pure ethanol A Glass of Wine - 5 ounces of 12% alcohol equals 0.60 ounces of pure ethanol A Shot of Whiskey (100-Proof) 1 ½ 50% alcohol equals 0.60 ounces of pure ethanol

13 Proof of Alcohol This system dates to the 18th century, and perhaps earlier, when spirits were graded with gunpowder a solution of water and alcohol "proved" itself when it could be poured on a pinch of gunpowder and the wet powder could still be ignited. If it didn't ignite, the solution had too much water in it and the proof was considered low or "underproof". This process led to the nickname firewater, coined by Native Americans

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15 Distribution of Alcohol Getting the ethanol into the body s tissues and organs Basic Principle Ethanol goes wherever it finds water Hydrophilic ~ water loving II-19

16 Which Parts of the Body have Lots of Water? The Brain; The Liver; Muscle Tissue Which Parts Don t? Bones; Fatty Tissue The average male is 68 percent water The average female is only 55 percent water

17 Absorption of Alcohol: Getting the ethanol out of the stomach and into the blood Stomach Walls 20% Stomach Walls Pylorus 80% Stomach Walls

18 ALCOHOL CONCENTRATION 0.2 THE ALCOHOL CURVE FULL STOMACH V. EMPTY STOMACH EMPTY STOMACH TIME

19 ALCOHOL CONCENTRATION 0.2 THE ALCOHOL CURVE FULL STOMACH V. EMPTY STOMACH EMPTY STOMACH FULL STOMACH TIME

20 ALCOHOL CONCENTRATION THE ALCOHOL CURVE FULL STOMACH V. EMPTY STOMACH % EMPTY STOMACH TIME.15%.098% FULL STOMACH

21 ALCOHOL CONCENTRATION 0.2 THE ALCOHOL CURVE FULL STOMACH V. EMPTY STOMACH EMPTY STOMACH FULL STOMACH TIME

22 Facts about Burn Off Rate Due to metabolism, the average person s BAC drops by about per hour. It takes the average man approx 90 minutes to burn off a 12 ounce beer Average female will burn off a drink in 120 minutes

23 Math Test The average BAC of a person arrested for DUI is 0.17 What is his/her BAC after 6 hours? Hint: The average person s BAC drops by about per hour 0.08 = Still over the legal limit

24 The Effects of Alcohol on the Human Brain Higher Cent er of Learning Sensory Inp ut Fine Mot or Skills Brain St em Gross

25 The Higher Center of Learning Life s Experinces Right and Wrong Moral and Mores Socially Accepted Behavior Logical Thought Long Term Memory Judgm ent Clinical studies have established that The Higher Center of Learning is effected When the Alcohol Concentration reaches.04%

26 Sensory Input Vision Hearing Smell Touch Taste Sensory functions become effected when Alcohol Levels reach.06%

27 Fine Gross Motor Skills Finding the driver s license, proof of insurance and registration Walk and Turn One Leg Stand Motor Skills begin to be effected w hen alcohol levels reach.08%

28 Hangover From the Norwegian word veisaalga, uneasiness following debauchery, and the Greek word for pain algia. Headaches caused by dehydration and water taken from brain, shrinking it causing pain. Frequent urination depletes potassium, salts and glycogen affecting muscles, fatigue and lack of coordination. Before drinking eat food, hydrate and take vitamins.

29 Section 2 PREVENTION & INTERVENTION TECHNIQUES Maintenance of professional demeanor, use of alternative beverages, designated driver programs, visual and behavioral cues that may help participants recognize potential problems, assuring customer safety, refusal of service.

30 People Skills Create a comfortable atmosphere for guests Exercise a degree of control within the environment of social drinking Influence and encourage responsible drinking Confidently intervene in and resolve troublesome situations Incorporate skills and expertise in a positive, meaningful, and profitable way

31 Behavioral Cues Inhibitions Judgment Reactions Coordination Very slow, forgetful is showing signs of

32 Inhibitions Becoming talkative, displaying loud behavior or mood swings, or exhibiting a notable change in behavior can all indicate lowered inhibitions.

33 Judgment Behaving inappropriately, using foul language, telling off-color jokes, annoying others, becoming overly friendly, or increasing the rate of drinking are signs of impaired judgment.

34 Reactions Glassy, unfocused eyes, talking and moving very slowly, forgetting things, lighting more than one cigarette, losing one s train of thought, and slurred speech result from slowed reaction.

35 Tests Alphabet Counting Backwards

36 Coordination Stumbling or swaying, dropping belongings, and having trouble picking up keys, change, or other items can indicate a loss of coordination.

37 Tests Finger Counting Finger to Nose Walking a straight line Balancing on one leg

38 Safe driving demands the ability to divide attention among numerous simultaneous tasks

39 Tolerance Able to hide the behavior clues better No relation to BAC How does carbonation affect BAC?

40 Intoxication Rate Factors Size Gender Rate of Consumption Strength of Drink Drug Use Food Intake

41 Intoxication Rate Factors Speeds up or slows down alcohol as it gets into the blood stream Impacts the rate at which a person s BAC level increases

42 Baseball Diamond Concept Dealing with difficult people Communication Change Behavior Take Responsibility Convey Message Verbal Judo

43 All People Want 1. To be treated with dignity and respect 2. To be asked rather than being told to do something 3. To be told why they are being asked to do something 4. To be given options rather than threats 5. A second chance when they make a mistake These are the five universal truths

44 1 st Base ASK (voice/tone); do not command

45 Appropriate Responses You can control a situation by how you speak to people. If you speak in an even tone, you can maintain control and avoid escalating the guest s behavior. Please try to keep your voice down. Thanks. I m sorry, but if I have to remind you again about loud talking, I ll have to call the manager.

46 Set CONTENT Lay foundation Professional authority, not personal Telling WHY shows respect Clarify 2nd base before going to 3 rd Your responsibilities, may not sound fair but it is the law, explain you care then transition 2 nd Base

47 Clear Statements Your guest needs to understand what you are saying, and what you are suggesting to remedy the problem. I m sorry. I cannot sell you any alcohol. Would you like to purchase something else?

48 Using I Statements You can avoid making the guest feel defensive by using I statements. Not only does this help you maintain control of the situation, but it also shifts the focus off of the guest s behavior and on to what you can and cannot do. I can t sell you this alcohol because I m concerned about your safety.

49 3 rd Base Presentation of OPTIONS and CHOICES (that are in the other person s best interest) Paint the picture without threats Do they have something to gain or lose creates opportunities for you (tactical empathy)

50 Do Not Judge Judgmental statements are perceived as putdowns and promote defensiveness and anger. How about trying some of our flavored coffee. Versus You re not buying any more alcohol. You re already drunk.

51 Give Reasons People do not like to be treated in an arbitrary or condescending way. Help them understand that you are following rules or laws and not just singling them out. I m sorry, but I could lose my job if I serve you this bottle. Legally I am not allowed to serve you any alcohol at this time. The liquor department has recently been conducting compliance checks. I have to follow proper procedures for checking IDs.

52 Home Plate CONFIRMING (that some kind of cooperation is forthcoming or not) by way of practical appeal Is there anything I can say to get you to cooperate with me? I would like to think so.

53 Preparing to act and acting decisively

54 Baseball Diamond Concept Dealing with difficult people Set Ground Options Choices Ask Confirm

55 Good Customer Service Chat with the guests. Suggest other items than alcohol. Suggest alternative transportation. Enlist the help of friends. What else do you do?

56 Section 3 ILLINOIS STATE STATUES, LOCAL ORDINANCES, ILLINOIS DUI LAWS Laws pertaining to the sale of alcohol and the differences between civil and criminal charges and the penalties each carries, Illinois DUI laws and associated penalties. 1. Policy 2. Local Laws 3. State Laws

57 ILLINOIS LAWS AND PENALTIES CONCERNING MINORS 235 ILCS 5/6-16 (a)(i) No one may sell or serve alcohol to any person under the age of ILCS 5/6-16 (a)(iii) No one may purchase or provide alcohol to anyone under the age of ILCS 5/6-16 (a) (iii) (a) Violation of the above provisions is a Class A misdemeanor and the sentence shall include, but shall not be limited to a fine of not less than $500.

58 OTHER IMPORTANT LAWS 235 ILCS 5/6-16(a)(i) No one may sell, give or serve alcoholic beverages to any intoxicated person. 625 ILCS 5/11-502(c) It is prohibited for any driver or passenger to transport, carry, possess or have any alcohol in a motor vehicle except in its original sealed container. 235 ILCS 5/6-24 Every licensee shall cause his or her license or licenses to be framed and hung in plain view in a conspicuous place on the licensed premises. 235 ILCS 5/6-24a(b) Every retail license holder must hang a sign that reads: A Government Warning: According to the Surgeon General, Women Should not Drink Alcoholic Beverages During Pregnancy Because of the Risk of Birth Defects

59 HAPPY HOUR (days) LAWS 235 ILCS 5/6-28(b) 4 hours / day; 15 hours / week Not between 10 PM and close 7 day notice You may serve two or more drinks to one customer at one time You may not sell two or more drinks for the price of one drink You must increase the price of a drink proportionately to an increase in the volume of the same drink Must serve food (ice is not food)

60 Section 4 PROPER IDENTIFICATION TECHNIQUES, POLICE POLICIES & EXPECTATIONS Secretary of State s procedures to ensure security of driver s licenses and State ID cards, other acceptable forms of identification and enhanced identification techniques. Proper use of municipal support services (police, fire, and paramedic services).

61 Using Fake / Someone Else's ID 1 st Offense- Suspension of driver s license, minimum of 12 months; arrest. 2 nd Offense- Revocation of driver s license; arrested again.

62 Acceptable ID s Valid photo driver s license Valid photo state-issued ID card U.S. active-duty military ID Valid U.S. Passport Alien registration card How else can you verify information? o License identification book o What else?

63 Quiz the Cardholder 2nd ID Ask friends What year did you graduate from high school? What county do you live in? How do spell your last name? You are a Scorpio too?

64 Proper ID Checking Techniques 1. Politely greet the person. 2. Ask them to take the ID out of their wallet. 3. Take a good look at the person and see if the picture matches the person in front of you. 4. Make sure the written physical descriptions (hair color, eye color, height, and weight) fit the person in front of you.

65 Proper ID Checking Techniques 5. Carefully check all information on the card. Look for security features on the ID. 6. Check the expiration date and accept only valid ID s. 7. Check for any tampering, if the surface of the card does not feel smooth, there may have been some tampering. 8. If in doubt, ask for another form of ID. Hold both forms side by side. Compare photos, information, physical descriptions and signatures.

66 Real or Fake?

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68 Real or Fake?

69 Real or Fake?

70 Real or Fake?

71 Real or Fake?

72 Real or Fake?

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74 ID Confiscation Your Operating Procedures should clearly define the following: When should an ID be confiscated? Who in the establishment has the authority to seize an ID? What will happen to the person who possessed the fake or false ID? What is procedure for turning the ID over to authorities or law enforcement? Where should the ID confiscation be recorded?

75 How would you handle? 1. Obviously sad and depressed 2. Loud, obnoxious, and using foul-language 3. Couple comes in clearly impaired and demands service 4. Guest wants a stronger drink

76 How would you handle? 1. Clearly impaired person refuses your offer for food and water 2. Guest does not have an ID, but is clearly of age 3. Domestic occurs in your establishment and both parties are obviously impaired. The male subject leaves 4. After you serve a cocktail, you see the patron popping some pills

77 How would you handle? 1. Customer is finishing a drink every 15 minutes and has had 4 in the past hour 2. Young person walks up to the bar and orders 4 drinks to bring back to the table where his other friend is 3. A European couple comes in, orders wine and begin serving it to their teenage daughter 4. An 8-month pregnant woman orders a rum & coke

78 Section 5 DRAM SHOP LIABILITIES, INSURANCE, AND VICTIM S RIGHTS Vicarious liability, third party liability, procedures for protection against possible litigation, State insurance requirements and legal terms used in litigation.

79 Lawsuits Someone Else's Fault Slow service Measure drinks Single drink orders Refills on request only What else?

80 Liability Issues for Establishments that Serve Beverage Alcohol Dram Shop Common Negligence Reasonable Care

81 Your Establishment Store guidelines (think protection)? oi.e. No Under 21 ID s accepted Signed by employees? Signs displayed of policy Signs required by law o Pregnant woman, human trafficking Prepared for a liquor inspection

82 Be Prepared - Liquor Inspections

83 Dram Shop Laws Plaintiffs invoking the Illinois Dram Shop Act, to give an example, must be able to prove the following at trial: o Proof of sale of alcohol to the patron o Injuries sustained by the patron o Proximate cause between the alcohol sale and intoxication o Intoxication was at least one cause of the third-party damages

84 Liability Who is liable for an illegal sale of alcohol? o Owner o Manager o Bartender o Server Liability under Common Negligence Law and Dram Shop Liability

85 Your Role What does the law expect from you? o Ensure responsible consumption through reasonable efforts Best way to prove this is through documentation: o Details: guest, date/time, what was done o Sample form

86 What is a Reasonable Effort? Offering food Providing alternate transportation Cutting-off a guest Checking ID s Calling the police Measuring drinks Serving water or soda Enlisting help from the guest s friends Becoming trained in responsible alcohol service

87 Refusing Service Say No Give reasons Don t back down Pass the blame

88 Facts only Never put drunk Documentation Odor of alcoholic beverage, not alcohol Everyone involved completes a report (hearsay) How was the incident handled Show the various levels of handling a situation

89 Goal: To enhance skills, instill confidence, and empower participants to step in to situations and ensure that alcohol is being sold responsibly and legally. Not Just: Giving up customer service Cutting people off Losing a tip You are protecting yourself & potential others

90 BASICs (BASSET for Alcohol Servers and Identification Checkers) Questions? Comments? Concerns? Chris Weinbrenner Traffic Accident Solutions