Attentin! Immediately after receiving the new authrizatin device, and nt having used the device fr a lng perid, please, check the crrectness f the timer setup, which is imprtant fr generating crrect electrnic signature see pint 4. DIGIPASS is an electrnic authrizatin device used t generate electrnic signature, which replace the Custmer s signature and seal in Custmer s Order in the message t the Bank, as well as fr Client s authrizatin in Citadele Online Banking (authrizatin cde). The Custmer may chse his DIGIPASS device with the English, Latvian r the Russian language, by changing the language in the device at his/her discretin. Each generated electrnic signature can be used nly ne time. Electrnic signatures are calculated n the basis f bth essential parameters f the Custmer's message and time f generatin f the electrnic signature. Yu can check the preciseness f the DIGIPASS timer see sectin 4 Timer Testing. Electrnic signatures fr each Order are t be calculated using respective fields f the definite Order. Each DIGIPASS device is authrized fr peratin with a certain Client s accunt / accunts in the Bank. Als mre than ne authrizatin device may be used t manage ne accunt r all Custmer s accunts. Fr generatin f Citadele Online Banking Authrizatin cdes and electrnic signature different DIGIPASS devices can be used, if it is registered in the prgram accrdingly t Custmer s request and applicatin. A new r an additinal authrizatin device may be issued n the basis the Custmer s applicatin signed thereby, with rights t use ne r mre Custmer accunts. The access t peratin with DIGIPASS device is prtected by PIN cde cnsisting f five digits. DIGIPASS device can be used nly after replacing the initial PIN cde, which Client receives at the mment f issue f DIGIPASS. The initial PIN cde has t be replaced by the Client. DIGIPASS device will be lcked after five attempts f entering an incrrect PIN cde (see sectin 2 Warning abut an incrrect PIN cde ). The Custmer shall be respnsible fr the lss f the authrizatin device and fr nn-disclsure f his/her PIN cde t ther persns. The battery in DIGIPASS device lasts fr almst 3 years. If the tken displays BATTERY LOW r BATTERY EMPTY the device must be replaced by the Bank. It is frbidden t keep DIGIPASS near a surce f electrmagnetic fields (fr example, clse t a mbile phne, ludspeakers, airprt security gates etc.). If the device has been expsed t temperatures belw 0 0 C, it may nly be used after it warms up under rm temperature in 20 30 minutes. DIGIPASS authrizatin device has keys frm 0 t 9, special keys, and LCD screen. Using the key, the Custmer may return t the previus menu and cancel any peratin. DIGIPASS is switched n by pressing the key ON/OFF. DIGIPASS will switch ff after pressing the key ON/OFF repeatedly r in 60 secnds unless any key is pressed. LCD screen has 2 rws with infrmatin t display. First rw shws the Menu r submenu, and secnd rw shws menu ptins. Yu can scrll ptins by using buttns. Optins can als be activated by using number pad, in that case buttn is nt used t enter submenu. 1. Entering and replacing the initial PIN cde Yu need t perfrm these steps nce befre using the device t generate the electrnic signatures. In rder t replace initial PIN cde, please act as fllws: 1. Press the ON/OFF key INITIAL PIN The message indicates that n ne has used this device befre. 2. Enter the initial PIN cde * * * * * Frmat N N N N N. Prvided by the Bank. 3. Press the key PIN NEW PIN Appears after shrt time 4. Enter yur PIN cde * * * * * Enter yur new PIN cde that may cnsist f any 5 digits, except fr 5 similar digits r five cnsecutive digits. 5. Press the ENTER key CONFIRM PIN WEAK PIN 6. Enter yur new PIN cde again * * * * * 7. Press the ENTER key PIN CHANGED PIN DIFFER Yur new PIN cde is t be used in further DIGIPASS peratin. 2. Warning abut an incrrect PIN cde The cde chsen by yu has been accepted. T cnfirm it, enter yur new PIN cde again. New PIN cde ffers weak prtectin. Press key and text NEW PIN is displayed. Repeat the actins starting with step 4. Initial PIN cde has been replaced with yur new PIN cde. DIGIPASS device returns t the initial menu autmatically. The cde yu re-entered is different frm that entered befre. Press key and text NEW PIN is displayed. Repeat the actins starting with step 3. 1. Press the ON/OFF key ENTER PIN 2. Incrrect PIN cde is entered * * * * * 3. Press the key WRONG PIN The PIN cde yu have entered is incrrect. 4. Press the key TRIES REMAINING 1 (r 2 vai 3) The 1nd trial (r the 2 rd r 3 th ). DIGI/NO-0-A11 1
If the DIGIPASS device is switched ff after an incrrect PIN cde was entered, the message n the screen will appear again after switching the device n. 5. Press the key ENTER PIN Enter PIN cde 4. The PIN cde is entered incrrectly fr the 4 th LAST TRY Warning abut the last attempt t enter PIN cde. time. 5. The PIN cde is entered incrrectly fr the 5 th time. LOCKED Yur DIGIPASS device is lcked. In rder t change the DIGIPASS device, yu have t cme t the Bank and bring yur DIGIPASS device with yu. 3. Changing the language DIGIPASS device language may nly be changed after the Custmer has changed the initial PIN cde f DIGIPASS device. 2. Enter PIN cde digits * * * * * 3. Press the key PIN Use navigatin keys key fur times 5. SETTINGS 5. Press the key r SETTINGS press key 5 1. CHANGE PIN 6. Press the key SETTINGS ne time 2. LANGUAGE 7. Press the key r LANGUAGE 1. ENGLISH 8. Press the t change language LANGUAGE Chse the language 1. ENGLISH 2. LATVIESU 3. РУССКИИ 9. Press the key Language accepted 4. Timer/battery testing 2. Enter PIN cde digits * * * * * 3. Press the key PIN key five times INFO 5. Press the key r INFO press key 6 1. DATE 6. Press the key DATE dd-mm-yyyy hh;mm r 6. Press the INFO ne time 2. BATTERY 7. Press the key r BATTERY XX% * In summer Riga s time differs by 3 hurs, in winter by 2 hurs. If device is nt used in Online Banking fr lng time, and if device s time plus 3 hurs in summer (r 2 hurs in winter) differs fr mre than 90 minutes frm Riga s time, the device cannt be used fr generating Citadele Online Banking authrizatin cde. It is necessary t replace the device. DIGI/NO-0-A11 2
5. Changing the PIN cde In rder t change yur PIN cde again, please act as fllws: 2. Enter ld PIN cde digits * * * * * 3. Press the key PIN fur times 5. SETTINGS 5. Press the key SETTINGS press key 5 1. CHANGE PIN 6. Press the key r press key 1. ENTER PIN 7. Enter yur current PIN cde * * * * * Enter yur current PIN cde 8. Press the key PIN NEW PIN After 3 secnds NEW PIN text appears 9. Enter yur new PIN cde digits * * * * * Here yu enter yur invented PIN cde that may cnsist f any 5 digits, except fr 5 similar digits r five cnsecutive WEAK PIN digits. New PIN cde ffers weak prtectin. Yu have t replace it with anther PIN cde. The screen shws NEW PIN in a few secnds. Repeat the actins starting with step 9. 10. Press the key CONFIRM PIN Yu need t cnfirm yur new PIN cde. 8. Enter yur new PIN cde again - - 9. Press the ENTER key PIN CHANGED Yur ld PIN cde has been replaced with yur new PIN cde. DIGIPASS device returns t the initial menu autmatically. PINS DIFFER The cde yu re-entered is different frm that entered befre. Press the key and repeat the actins starting with step 9. 6. Generating electrnic signatures ATTENTION!!! In all cases data yu use fr electrnic signature generatin must cincide with that yu specify in yur rder t the Bank. Please strictly bserve the fllwing algrithms in filling in yur payment rders and calculating test keys. 6.1. Signing the payment rder r currency exchange rder Please nte: if yu perate the device in rder t sign a dcument in Citadele nline banking, all the parameters fr generating the electrnic signatures are displayed n the dcument signature screen! Yu may delete incrrect digit by pressing the key. In rder t generate electrnic signatures, please act as fllws: 2. Enter PIN cde digits * * * * * 3. Press the key PIN key ne time 2. PAYMENT 5. Press the key r FROM 6. Enter yur accunt number The accunt number with Citadele banka cnsists f 21 characters (IBAN standard). The last 12 digits are used fr calculatin. If the first numbers are digits 0, d nt enter them. 7. Press the key CURRENCY 8. Enter the currency cde 3-digit cde frm the Currency Cdes Table. DIGI/NO-0-A11 3
9. Press the key AMOUNT 10. Enter the payment amunt Enter the amunt up t the decimal separatr (withut cents etc.) 11. Press the key BENEFICIARY 12. Enter the last 12 digits f the beneficiary s accunt number. 13. Press the key KEY Press the key again t zm the key. a) In case the accunt number cnsists f 12 digits, enter the accunt number in full; b) In case the accunt number cnsists f mre than 12 characters, the last 12 digits are used fr calculatin; c) In case the accunt number cntains characters that are nt digits (letters, slashes, hyphens, etc.), digits nly are t be entered. d) In case the accunt number cntains n digits at all, enter 0. e) If the first numbers are digits 0, d nt enter them. Fr example: 00 099 0000 => 990000 111222333444555 => 222333444555 11a22b33c44d55e => 1122334455 LV84LACB0000435195001 => 435195001 The 10-digit electrnic signature. 6.2. Signing the payment rder batch Please nte: if yu perate the device in rder t sign a payment rder batch in Citadele nline banking, all the parameters fr generating the electrnic signatures are displayed n the payment rder batch signature screen! With a single electrnic signature f the authrizatin device may be validated up t 50 payment rders. Limit f the cnfirmatin f several payment rders with ne DIGIPASS electrnic signature is EUR 142,300 (r equivalent amunt in ther currencies). In rder t generate electrnic signatures, please act as fllws: 2. Enter PIN cde digits * * * * * 3. Press the key PIN key three times 4. ADDITIONAL 5. Press the key r FIELD 1 press key 4 6. Enter the payment rder batch ID. 7. Press the key FIELD 2 8. Enter the payment rder batch ttal amunt. Ttal (aggregate) amunt is stated in EUR currency. The amunt up t the decimal separatr (withut cents etc.). 9. Press the key KEY Press the key again t zm the key. The 10-digit electrnic signature. 6.3. Signing the cash withdrawal rder Please nte: if yu perate the device in rder t sign a dcument in Citadele nline banking, all the parameters fr generating the electrnic signatures are displayed n the dcument signature screen! In rder t generate electrnic signatures, filling in a Cash Withdrawal Order, please act as fllws: 2. Enter PIN cde digits - - 3. Press the key PIN ne time r 2. PAYMENT DIGI/NO-0-A11 4
5. Press the key FROM 6. Enter yur accunt number The accunt number with Citadele banka cnsists f 21 characters (IBAN standard). The last 12 digits are used fr calculatin. If the first numbers are digits 0, d nt enter them. 5. Press the key 7. Press the key CURRENCY 8. Enter the currency cde 3-digit cde frm the Currency Cdes Table. 9. Press the key AMOUNT 10. Enter the payment amunt Enter the amunt up t the decimal separatr (withut cents etc.) 11. Press the key BENEFICIARY 12. Enter the beneficiary s infrmatin Enter all digits f the passprt number, driver s license r identity number. D nt use rman numerals r ther symbls 13. Press the key KEY The 10-digit electrnic signature. Press the key again t zm the key. 6.4. Signing the applicatin f term depsit Please nte: if yu perate the device in rder t sign a dcument in Citadele nline banking, all the parameters fr generating the electrnic signatures are displayed n the dcument signature screen! In rder t generate electrnic signatures, please act as fllws: 2. Enter PIN cde digits * * * * * 3. Press the key PIN ne time 2. PAYMENT 5. Press the key r FROM 6. Enter yur accunt number The accunt number with Citadele banka cnsists f 21 characters (IBAN standard). The last 12 digits are used fr calculatin. If the first numbers are digits 0, d nt enter them. 7. Press the key CURRENCY 8. Enter the currency cde 3-digit cde frm the Currency Cdes Table. 9. Press the key AMOUNT 10. Enter the payment amunt Enter the amunt up t the decimal separatr (withut cents etc.) 11. Press the key BENEFICIARY 12. Enter the interest rate. In this field enter the interest rate. Befre entering the interest rate, it has t be multiplied by 10 000. Example: 13. Press the key KEY Press the key again t zm the key. Interest rate Input number a 1,7% 17000 b 5,25% 52500 The 10-digit electrnic signature. DIGI/NO-0-A11 5
6.5. Signing the free frmat message, client s questinnaire r the Cntract n financial instruments accunts and transactins r MbileSCAN activatin Please nte: if yu perate the device in rder t sign a dcument in Citadele nline banking, all the parameters fr generating the electrnic signatures are displayed n the dcument signature screen! In rder t generate electrnic signatures fr the free frmat message r client s questinnaire, r the Cntract n financial instruments accunts and transactins (signing the cntract in Citadele nline banking) r activating MbileSCAN please act as fllws: 2. Enter PIN cde digits - - 3. Press the key PIN 1. IDENTIFICATION tw times 3. ORDER 5. Press the key r TYPE press key 3 6. Enter rder type Enter number 1 7. Press the key FROM 8. Enter yur accunt number fr a free-frm rder r yur client ID in Bank in case f cmpsing the questinnaire r the Cntract n financial instruments accunts and transactins r MbileSCAN activatin 9. Press the key CURRENCY 10. Press the key KEY The accunt number with Citadele bank cnsists f 21 characters (IBAN standard). The last 12 digits are used fr calculatin. If the first numbers are digits 0, d nt enter them. Client ID is a number that is allcated t client by the infrmatin system f Bank. D nt enter anything The 10-digit electrnic signature. 7. Generating an authrizatin cde: 7.1. fr entering Citadele nline banking 7.2. fr signing/ submissin f rders by phne (Accrding t Applicatin fr submissin f telephnic rders In rder t generate an authrizatin cde fr entering Citadele Online Banking r submissin f telephnic rder, please act as fllws: 2. Enter PIN cde digits - - 3. Press the key PIN 4. Press the key r press key 1 CODE XXXXXX Please enter the 6-digit authrizatin cde in the Identificatin cde field fr lgging in r call it t the Bank emplyee CURRENCY CODES AED United Arab Emirates Dirham 784 ILS Israeli Shekel 376 UAH Ukrainian Hryvna 980 AUD Australian Dllar 36 ISK Iceland Krna 352 USD US Dllar 840 BGN Bulgarian Lev 975 JPY Japanese Yen 392 UZS Uzbekistan Sum 860 BYN Belarusian Rubble 974 KZT Kazakhstan Tenge 398 ZAR Suth African Rand 710 CAD Canadian Dllar 124 MDL Mldvan Leu 498 CHF Swiss Franc 756 N Nrwegian Krne 578 CZK Czech Kruna 203 NZD New Zealand Dllar 554 DKK Danish Krne 208 PLN Plish Zlty 985 EUR Eur 978 RUR Russian Ruble 643 GBP British Pund 826 SEK Swedish Krna 752 HKD Hng Kng Dllar 344 SGD Singapre Dllar 702 HUF Hungary Frint 348 TRL Turkish Lira 792 Other currencies 0 DIGI/NO-0-A11 6